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This appendix describes the diagnostic tools available as context sensitive menu items on the Cisco Info Center Event List.
The Cisco Info Server incorporates Cisco element managers, diagnostics, and troubleshooting tools into the fault management environment. The set of tools available to the operator is context sensitive, depending on the type of alarm being addressed, or the label of the object displayed in the graphical Objective View map. Therefore, the set of tools provided for diagnosing and troubleshooting a port alarm is different than that for a trunk alarm. In the Alarm and Event Lists, each tool can be passed information from the selected alarm, thus making tools behave in different ways.
The tools linked into the Cisco Info Center menus include:
CiscoView for Cisco WAN Manager equipment management. This tool displays the 4.11 CiscoView tool that manages Switch Software releases BPX 8600 8.4/8.5/9.1, IGX 8400 8.5/9.1, and MGX 8220 4.1.
This tool is available only for events reported by the BPX 8600, IGX 8400, and MGX 8220 4.0.15 NEType network elements and runs on the Cisco WAN Manager (CWM) machine. This tool uses the External Action in Automations to launch the tool remotely on the CWM machine and to display to the Info Admin Desktop.
This tool uses the CWM workstation to telnet to the network element using the IP address in the Event List and displays an xterm with a telnet session to the network element. This tool displays an error message when the network element cannot be reached.
This tool displays the configuration of the alarmed resource as stored in the CWM Informix OnLine database. The data reported from the Informix database is dependent upon the value in the ObjectType field.
For all card events, (ObjectType = card), the Get Configuration tool displays the configuration for the card as stored in the CWM Informix database.
The Test Delay tool uses the ConnProxy SNMP Agent on the CWM workstation to check the delay for a connection. This tool sends an SNMP request to determine the delay for a connection and displays the time taken for the delay on the Cisco Info Center Admin Desktop.
The Add Loopback tool provides a mechanism for you to add a soft loopback on the network element port. This tool is very useful for trouble shooting problems with connectivity. This tool prompts you for a username and password for the CWM workstation, followed by the username and password for the network element.
The tool performs the loopback addition by logging into the CWM workstation using the username and password provided above, then logs into the network element from the CWM workstation, and then sends the appropriate Add Loopback command. An xterm window is displayed on the Cisco Info Center Admin Desktop workstation, from where the tool was launched, indicating the progress of this tool.
The Delete Loopback tool provides a mechanism for you to delete a soft loopback that may have been added on the network element port. This tool is very useful in trouble shooting problems with connectivity. This tool prompts you for a username and password for the CWM workstation, followed by the username and password for the network element.
The tool performs the loopback deletion by logging into the CWM workstation using the username and password provided above, then logs into the network element from the CWM workstation, and then sends the appropriate Delete Loopback command. An xterm window is displayed on the Cisco Info Center Admin Desktop workstation, from where the tool was launched, indicating the progress of this tool.
This tool provides you the ability to decode the bitmap that is sent as an SNMP VarBind from the network element and received by the Info Mediators. The value stored in the BitMap field is dependent upon the trap. For example, for some traps, the BitMap field contains values indicating the status of the trap, while for other traps, it contains the starting DS0 port.
This tool converts the value stored in the BitMap by using the contents of the Convert field, which stores a pointer to an external lookup file. Upon conversion, this tool displays the converted values, with the set bit positions, on the Cisco Info Center Admin Desktop screen.
The Create Event List tool, available from the Conductor Tools menu and the Main Event List Tools menu, provides a quick way of creating filtered Event Lists based on any single fields in the Cisco Info Server by prompting for the Field Name.
For example, to create a filtered Event List with Monitor boxes for all ObjectTypes present in the Cisco Info Server alerts table, specify the field name ObjectType, when prompted, as:
Pick Database Field
The tool creates an Event List configuration with Monitor boxes for all ObjectTypes named by ObjectType.elc in the user's Personal Library.
The Desktop Information tool provides you with information regarding the Cisco Info Center Admin Desktop. This tool is available on the Main Event List Tools menu.
The information provided is:
This tool launches the HP OpenView Network Node Manager (NNM) application from the
CWM workstation, onto the Cisco Info Center Admin Desktop. This tool is available from the Main Event List Tools menu.
This tool launches the CWM desktop from the CWM workstation, onto the Cisco Info Center Admin Desktop. This tool is available from the Sub Event List Tools Menu.
Posted: Tue Jun 13 17:16:56 PDT 2000
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