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Troubleshooting the Service Agents

Troubleshooting the Service Agents

Table A-1 lists some of the common errors returned by the Service Agent and possible solutions to the problem.


Table A-1: Service Agent Errors
Error Possible Remedy

Agent is not responding.

1 .Check that the SNMP Service Agent is running on the host to which the request is being sent.

2 .When the SNMP Service Agent is running, check that the correct UDP port is used for sending the requests.

3 .When the UDP port is ok, check the community strings.

Agent returns "no-such-name" with an errIndex.

1 .Check whether the Error Table is updated with the error description.

2 .When no description is available in the errorTable, check the Object Identifier (OID) specified by the errIndex for validity.

3 .When the OID specified is valid, check whether you are using the correct UDP port for sending the request.

4 .When the UDP port is correct, check whether the Service Agent is running. (ConnProxy for Connection MIB and PortProxy for the Port MIB.)
Use the "Start SNMP Agent" option from the Cisco WAN Manager to start the missing Service Agent.


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Posted: Tue Jun 13 21:53:16 PDT 2000
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