Table of Contents

A
B
C
D
E
F
G
H
I
J
K
M
N
O
P
Q
R
S
T
U
V
W
X

INDEX

A

accessing

additional Cisco documentation   ix

CCO

via modem   xii

via Telnet   xii

via the world-wide web   xii

adding

SLAs   6-14

the ME 1100 Series to the Inventory database, note about   1-13

additional Cisco documentation, accessing   ix

Add or Modify Collector window elements (table), in reassigning devices to an ME 1100 Series

not the default   2-31

set as default   2-27

Add or Modify ME Window elements and descriptions (table)   2-10

administative error messages (table)   A-12

Advanced HTTP Setup window, opening   3-33

audience for this document   ix

availability calculations, understanding   B-5

B

best practices   C-1

Browse Software Library window elements (table)   2-48

C

CAM (Client Application Manager), effects of   2-5

cautions

regarding exporting an XML file

in exporting an SLC   5-4

in previewing an exported SLC   5-6

significance of   xi

CCO (Cisco Connection Online)

accessing

via modem   xii

via Telnet   xii

via world-wide web   xii

FAQ on, accessing   xii

services   xi

support for maintenance customers and partners   xi

changing passwords   2-37

Cisco Configure Management Engine window elements (table)

in reassigning devices to an ME 1100 Series

not the default   2-30, 2-34

set as the default   2-25

in removing an ME 1100 Series   2-38

set as default   2-39

set as nondefault among several   2-44

set as nondefault between two   2-42

in setting up

a new ME 1100 Series   2-8

an ME 1100 Series as the default   2-22

Cisco Connection Online (see CCO)   xi

Cisco IOS versions supported   1-5

Cisco Service Level Manager window fields (table)

in modifying SLCs and SLAs   6-2

in setting up SLCs and SLAs   3-5

CiscoWorks2000 Server, troubleshooting nonresponse   A-6

Client Application Manager (CAM), effects of   2-5

collection status, viewing   3-60

Collector Assignment for Source Devices window elements (table)

in reassigning devices to an ME 1100 Series

not the default   2-36

in removing an ME 1100 Series set as nondefault among several   2-46

commands

debug rtr error   C-3

nslookup   C-3

in use   3-31

rtr reset   C-3

rtr responder   C-2

service udp-small-servers   C-3

in use   3-18, 3-22

show rtr application   C-2

show rtr collection-statistics   C-2

show rtr configuration   C-2

show rtr responder   C-2

useful Cisco IOS (table)   C-2

conventions, typographical, in this document   x

D

data

exporting   5-1

introduction to   5-1

previewing XML data   5-4

importing   5-7

introduction to   5-1

database unavailability, troubleshooting   A-8

debug rtr error command   C-3

default folders, in setting up SLCs   3-4

Define Service Level Contracts (SLC) window fields (table)   3-12

Define SLA - Network Services window fields (table)

in network service monitoring   3-32

in selecting devices   3-36

Define SLA - Round-Trip Response window elements (table)

in round-trip response monitoring   3-20

in setting up a new SLA   3-17

Define SLA - Voice Over IP window elements (table)   3-46

Define Thresholds - Round-Trip Response & Network Services window elements (table)   3-27

deleting

device pairs   6-22

folders   6-5

SLAs   6-19

SLCs   6-10

device pairs

definition   1-3

deleting   6-22

selecting

DNS   3-39

HTTP   3-36

ICMP echo and UDP echo   3-23

VoIP   3-49

DNS

detailed report exceptions, understanding   4-28

service type supported   3-39

supported SA Agent operation type   3-15

documentation

accessing

additional   ix

in CD-ROM package   ix

on the Web   ix

conventions, typographical, used in   x

feedback form, submitting electronically   ix

related   xi

E

enabling

the rtr responder   3-44

the SA Agent responder   3-18, 3-22

error messages, understanding (table)   A-11

eXtensible Markup Language, definition within SLA context   1-4

F

feedback form for documentation, submitting electronically   ix

folders

default, in setting up SLCs   3-4

modifying   6-3

deleting   6-5

renaming   6-3

naming conventions for setting up in SLAs   3-8

top-level   3-3

G

generating reports   4-1

graphical user interface, and SLM   1-8

H

help

(see also troubleshooting)   A-1

maintenance customers and partners (CCO)   xi

network administrators (TAC)   xii

online, using   x

HTTP

detailed report exceptions, understanding   4-32

HTTP Connection Report elements (table)

in updating software on the ME 1100 Series   2-19

in viewing software update status   2-52

service type supported   3-34

supported SA Agent operation type   3-15

I

ICMP echo

and UDP echo, selecting device pairs for   3-23

detailed report exceptions, understanding   4-21

supported SA Agent operation type   3-15

Inventory database, note on adding ME 1100 Series to   1-13

IOS

Useful Cisco IOS Commands (table)   C-2

versions supported   1-5

J

Java Server Pages (JSP), troubleshooting nonresponse   A-6

jitter

definition   1-3

supported SA Agent operation type   3-15

testing, troubleshooting   A-6

when monitoring   3-44

job identification number, definition   1-4

K

key terms in SLM (table)   1-3

M

Management Engine Software Update Status Report elements (table)

in updating Me 1100 Series software   2-17

in viewing software update status   2-50

Management Engine Software Update window elements (table)   2-15

Management Engine Status elements and descriptions (table)   2-13

ME 1100 (Management Engine 1100) Series

adding to the Inventory database, note   1-13

Add or Modify Collector window elements (table)   2-31

Browse Software Library window elements (table)   2-48

Cisco Configure Management Engine window elements (table)

in reassigning devices to an ME 1100 Series not set as default between two   2-30, 2-34

in removing an ME 1100 Series   2-38

in removing an ME 1100 Series set as default   2-39

in removing an ME 1100 Series set as nondefault among several   2-44

in removing an ME 1100 Series set as nondefault between two   2-42

reassigning devices to an ME 1100 Series set as the default   2-25

setting an ME 1100 Series as the default   2-22

Collector Assignment for Source Devices window elements (table)

in reassigning devices to an ME 1100 Series not set as default among several   2-36

in removing an ME 1100 Series set as nondfault among several   2-46

definition   1-6

HTTP Connection Report elements (table)

in updating ME 1100 Series software   2-19

in viewing software update status   2-52

Management Engine Software Update Status Report elements (table)

in updating software on the ME 1100 Series   2-17

in viewing software update status   2-50

Management Engine Software Update window elements (table)   2-15

Management Engine status elements and descriptions (table)   2-13

modifying   2-20

reassigning devices among more than two ME 1100 Series   2-24

reassigning devices between two ME 1100 Series   2-23

setting a new ME 1100 Series as default   2-21

overview   2-1

recommendations

installing near source devices being monitored   1-6

NTP, using   2-3

registering with the DNS server   2-3

removing   2-37

removing one of two ME 1100 Series   2-38

setting up and configuring   2-1

new   2-7

quick reference (table)   2-3

updating software on an existing   2-20

software, viewing   2-53

status, viewing   2-12

ME 1100 Series

recommendations

viewing SLC collection status   1-13

viewing status after installing SLM application   2-12

troubleshooting   A-8

updating software on   2-14

HTTP Connection Report elements (table)   2-19

Management Engine Software Update Status Report elements (table)   2-17

Management Engine Software Update window elements (table)   2-15

View Installed Software window elements (table)   2-54

mean time between failures (MTBF) calculations, understanding   B-6

mean time to repair (MTTR) calculations, understanding   B-6

messages, error (table)   A-11

metrics, definition in SLM context   1-4

modem, using to access CCO   xii

modifying SLCs and SLAs   6-1

moving an SLC   6-12

MTBF (mean time between failures) calculations, understanding   B-6

MTTR (mean time to repair) calculations, understanding   B-6

N

naming conventions for folders in setting up SLAs   3-8

navigation tree, definition   1-7

Network Services SLAs (Service Level Agreements)

defining as Network Services type   3-30

definition   1-5

device pairs, selecting, in setting up SLCs   3-39

thresholds, defining, in setting up SLCs   3-42

network topology, sample configurations

example I   C-6

example II   C-7

example III   C-9

example IV   C-11

notes, significance of   xi

nslookup command   C-3

usage   3-31

O

object identifier (OID), definition   1-4

OID (object identifier), definition   1-4

online help, using   x

operation types supported

ICMP echo   3-15

UDP echo   3-15

P

passwords, changing   2-37

ports, troubleshooting determination of   A-6

Preparing to Set Up a New SLC (table)   3-8

process framework, understanding   B-1

availability calculations   B-5

mean time between failures (MTBF) calculations   B-6

mean time to repair (MTTR) calculations   B-6

overview   B-1

round-trip time computation   B-3

VoIP calculations   B-7

proxy servers, considerations for   3-30

Q

Quick-Access Toolbar buttons (table)   3-6

quick-reference table

setting up ME 1100 Series   2-3

setting up SLM   1-11

R

reader comment (feedback) form, submitting electronically   ix

reassigning devices between two ME 1100 Series   2-23

recommend   3-1

recommended practices   C-1

related documentation   xi

renaming folders   6-3

report navigator, description   1-9

reports, generating   4-1

reporting framework overview   4-1

SLA

detailed   4-17

summary   4-12

SLC

detailed   4-7

summary   4-2

summary, during setup   3-60

round-trip time (RTT) (see RTT)   1-5

rtr reset command   C-3

rtr responder command   C-2

in use   3-44

RTT (round-trip time)

computation, understanding   B-3

SLAs (Service Level Agreements)

defining as RTT type   3-18

device pairs, selecting, in setting up in SLCs   3-23

relationship to   1-5

thresholds, defining, in setting up SLCs   3-26

S

SA (Service Assurance) Agent

definition   1-4

responder, enabling   3-18, 3-22

version required   3-30

sample network topology and SLA device pairs

example I   C-6

example II   C-7

example III   C-9

example IV   C-11

Select Devices window elements (table)

in selecting device pairs   3-49, 3-61, 3-63

in selecting devices   3-39, 3-52, 3-54

Select Devices window fields (table)   3-35

servers

CiscoWorks2000 Server, troubleshooting nonresponse   A-6

Java Server Pages (JSP), troubleshooting nonresponse   A-6

SLM Server

software library, viewing   2-47

troubleshooting nonresponse   A-7

service contracts, viewing   3-57

Service Level Agreement (SLA), definition   1-4

Service Level Contract (see SLC)   1-4

Service Level Manager (see SLM)   1-1

service udp-small-servers command   C-3

in use   3-18, 3-22

setting up SLM, quick reference guide to   1-10

show rtr application command   C-2

show rtr collection-statistics command   C-2

show rtr configuration command   C-2

show rtr responder command   C-2

SLA (Service Level Agreement)

Define SLA - Network Services window fields (table)

in network services   3-32

in selecting devices   3-36

Define SLA - Round-Trip Response window elements (table)

round-trip response   3-20

setting up a new SLA   3-17

Define SLA - Voice Over IP window elements (table)   3-46

Define Thresholds - Round-Trip Response & Network Services window elements (table)   3-27

definition   1-4

description   1-5

detailed report

generating   4-17

detailed report exceptions, understanding   4-19

folders, naming conventions for   3-8

reports

detailed, generating   4-17

summary, generating   4-12

sample configurations

example I   C-6

example II   C-7

example III   C-9

example IV   C-11

Select Devices window elements (table)   3-39, 3-52, 3-54

Select Devices window fields (table)   3-35

setting up service level contracts, and   3-1

folders, new, setting up   3-8

network service SLAs (see network services)   3-30

new, setting up   3-16

prerequisite for (note)   3-8

RTT SLAs (see RTT)   3-18

SLA type, defining   3-18

SLCs, new, setting up   3-10

VoIP SLAs (see VoIP)   3-44

SLA Types (table)   3-15

summary report, generating   4-12

types of   1-5

network services   1-5

round-trip time (RTT)   1-5

voice over IP (VoIP)   1-6

SLA Types (table)   3-15

SLC (Service Level Contract)

Define Service Level Contracts (SLC) window (table)   3-12

definition   1-4

detailed report

generating   4-7

folders, default   3-4

new, setting up   3-10

Preparing to Set Up a new SLC (table)   3-8

reports

detailed, generating   4-7

summary, generating   4-2

summary, viewing   3-59

SLC Detailed Report elements (table)   4-10

SLC Summary Report elements (table)   4-6

summary report

generating   4-2

viewing   3-59

SLC Branch Office to Branch Office (table)   C-9

SLC contract summaries, viewing   3-59

SLC Detailed Report elements (table)   4-10

SLCs

menu items (table)   3-6

Quick-Access Toolbar Buttons (table   3-6

SLCs and SLAs, modifying   6-1

Cisco Service level Manager window fields (table)   6-2

folders   6-3

deleting   6-5

renaming   6-3

overview   6-1

SLAs (Service Level Agreements)   6-13

adding   6-14

deleting   6-19

deleting device pairs   6-22

SLCs (Service Level Contracts)   6-7

deleting   6-10

editing   6-7

moving   6-12

SLC Summary Report elements (table)   4-6

SLM (Service Level Manager)

definition   1-4

GUI, definition   1-8

overview   1-1

quick reference guide to setting up   1-10

Server

software library, viewing   2-47

troubleshooting nonresponse   A-7

slmuser username

hardcoded on the SLM Server   2-3

in configuration process   2-2

in configuring ME 1100 Series   2-7

in setting up a user account   2-3

updating software on the ME 1100 Series   2-14

software

ME 1100 Series

updating   2-19

updating on an existing   2-20

viewing   2-53

SLM Server software library, viewing   2-47

support (see technical support)   xi

supported operation types

DNS   3-15

HTTP   3-15

ICMP echo   3-15

jitter   3-15

UDP echo   3-15

T

TAC, contacting (network administrators only)   xii

Technical Assistance Center (see TAC)   xii

technical support

(see also troubleshooting)   A-1

maintenance customers and partners (CCO)   xi

network administrators (TAC)   xii

online help, using   x

Telnet

in enabling the SA Agent responder   3-18, 3-22

using to access CCO   xii

troubleshooting   A-1

CiscoWorks2000 Server not responding   A-6

communication between SLM Server and ME 1100 Series   2-14

database not available   A-8

error messages, understanding (table)   A-11

Java Server Pages (JSP) not responding   A-6

jitter testing   A-6

ME 1100 Series not running   A-8

ports, determining   A-6

SLM Server not responding   A-7

verifying operation of name server   3-31

U

UDP echo

supported SA Agent operation type   3-15

UDP echo, supported operation type   3-15

UDP echo detailed report exceptions, understanding   4-24

understanding

DNS detailed report exceptions   4-28

HTTP detailed report exceptions   4-32

ICMP echo detailed report exceptions   4-21

SLA detailed report exceptions   4-19

UDP echo detailed report exceptions   4-24

VoIP detailed report exceptions   4-37

updating software on the ME 1100 Series   2-14, 2-20

HTTP Connection Report elements (table)   2-19

Management Engine Software Status Report elements (table)   2-17

Management Engine Software Update window elements (table)   2-15

Useful Cisco IOS Command (table)   C-2

V

verifying operation of name server   3-31

viewing

Cisco Service Level Mgr SLC Summary report   3-60

collection status   3-60

ME 1100 Series

software   2-53

status   2-12

service contracts   3-57

SLC contract summaries   3-59

SLC summary   3-59

SLM Server software library   2-47

View Installed Software window elements (table)   2-54

virtual private network, definition   1-4

VoIP (voice over IP)

calculations, understanding   B-7

detailed report exceptions, understanding   4-37

error descriptions (table)   4-43

SLAs (Service Level Agreements)

defining as VoIP type   3-44

definition   1-6

device pairs, selecting, in setting up SLCs   3-49

recommendations, default source port   3-48

thresholds, defining, in setting up in SLCs   3-54

VPN (virtual private network), definition   1-4

W

world-wide web, accessing

CCO on   xii

Cisco documentation on   ix

X

XML

data

caution regarding exporting XML files   5-4

previewing before exporting   5-4

definition   1-4

Posted: Mon Jun 5 14:50:22 PDT 2000
Copyright 1989 - 2000©Cisco Systems Inc.