Table of Contents

Overview
Modifying Folders

Renaming a Folder
Deleting a Folder

Modifying SLCs

Editing an SLC
Deleting an SLC
Moving an SLC

Modifying SLAs

Adding SLAs
Modifying SLAs
Deleting SLAs
Deleting Device Pairs

Modifying Service Level Contracts and Service Level Agreements

This chapter describes how to modify or delete SLCs and SLAs, and includes information on removing or renaming folders.

This chapter contains:

• Overview

• Modifying Folders

• Modifying SLCs

• Modifying SLAs

Overview

As your network needs change, you can modify and delete folders, SLCs, and SLAs. Some changes have no impact on data collection and subsequent reporting information; others do.

When modifying or deleting files, you select Service Level Management > Administration > Service Level Manager > Define Service Contracts from the CiscoWorks2000 Server desktop. The Cisco Service Level Manager window opens, as shown in Figure 6-1.

Table 6-1 defines Cisco Service Level Manager window elements.

Table 6-1: Cisco Service Level Manager Window Fields and Descriptions

Element	Description
Folder frame	Displays defined folders. Each folder can contain one or more SLC. Creates new folder from File menu. Folders are a simple way to organize SLCs. Selected folder name is displayed in title bar.
SLC name frame	Displays defined service level contracts by the user-defined names. Single clicking SLC name displays SLC summary information for that SLC in bottom window pane. Double clicking an SLC name takes you to Define SLC window. SLC names must be unique across all folders.
Last modified	Displays last date and time SLC modified.
Comments	Displays user comments that easily identify SLC.
Enabled	Shows if SLC is being monitored.
SLC summary frame	Displays general information for selected SLC. Facilitate SLC selection.

Modifying Folders

This section contains information on:

• Renaming a Folder

• Deleting a Folder

Renaming a Folder

As you work with the SLM application, you might find it useful to rename the folders used to organize your SLCs.

Procedure

The Cisco Service Level Manager window opens. Select the folder you want to rename from the list displayed in the folder frame.

Step 2 From the drop-down menu, select Edit > Rename Folder.

Note The new name must be unique across all folders.

The Rename Folder dialog box prompts you to enter the new folder name, as shown in Figure 6-2.

The new folder name is displayed in the SLM navigation tree, as shown in Figure 6-3.

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Note You can select Cancel if you do not want to change the folder name. Your request is ignored and you are returned to the Cisco Service Level Manager window.

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Deleting a Folder

Before you can delete a folder, you must remove all SLCs contained within that folder. Failure to do so opens an error message and disallows the request.

Before You Begin

• Verify you have moved all SLCs from the folder to be deleted.

Procedure

Step 2 Select the folder you want to delete from the SLM navigation tree, as shown in Figure 6-4.

Step 3 From the drop-down menu, select Edit > Delete Folder. You can also use the shortcut button on the toolbar.

A message prompts you to verify the request.

Step 4 Click Yes to continue.

The folder is removed from the SLM navigation tree.

Modifying SLCs

This section contains information on:

• Editing an SLC

• Deleting an SLC

• Moving an SLC

Note Changes to SLCs are not instantaneous. It can take several minutes before the change is implemented within the network.

Note Modifying SLCs can impact data collection and report information.

Editing an SLC

Note You cannot assign a source device to a different ME 1100 Series using this procedure. Refer to the chapter "Setting Up the Management Engine 1100 Series".

Procedure

Step 2 Select the SLC you want to edit, as shown in Figure 6-5.

The Define SLC window opens, as shown in Figure 6-6.

Step 4 Do one of the following:

• Modify SLC information only.
  
• Modify SLA information.
  

To modify SLC information only:

a. Enter the updated information in the Define SLC frame.

b. Click OK.

To modify SLA information:

a. Select the SLA listed in the bottom frame.

b. Click Edit

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Note To select the desired SLA, you can double-click the SLA name listed in the bottom frame.

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c. Enter the updated information in the Define SLA window, then click Next.

The Select Devices window opens.

d. Enter the updated information in the Define Thresholds window, then click Finish.

The Define Thresholds window closes and you are returned to the Define SLC window.

e. Do one of the following:

Click Apply to apply and save all SLC changes, then continue to add or modify SLA information

or

Click OK to apply and save all SLC setup information and close the window. You are returned to the Cisco Service Level Manager window with the completed SLC/SLA information displayed. The Define SLC window closes and you are returned to the Cisco Service Level Manager window.

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Note See the section "Modifying SLAs" for more explicit instruction and backend information.

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Deleting an SLC

As your needs dictate, you might need to:

• Change ISPs or replace network devices

• Start the reporting history over by deleting and adding the same SLC

• Use SLM to initially measure baseline performance for your network

Note When you delete an SLC, all collected data is lost, and no reports can be generated.

Procedure

Step 2 Select the SLC you want to delete, as shown in Figure 6-7.

Moving an SLC

You might want to move your SLC to a different folder listed in the SLM navigation tree. Perhaps it was originally assigned to the Default folder, and you want to reassign it to a specific folder.

Procedure

Step 2 Select the SLC you want to move, as shown in Figure 6-8.

Step 3 From the drop-down menu, select Edit > Move SLC. You can also use the shortcut button on the toolbar.

A Move SLC dialog box prompts you to select the folder into which you want the SLC moved, as shown in Figure 6-9.

Step 4 Select the folder name where you want the SLC to reside, then click OK.

The dialog box closes, and the SLC is moved to the newly assigned folder.

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Note You can select Cancel if you do not want to move the SLC. Your request is ignored and you are returned to the Cisco Service Level Manager window.

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Modifying SLAs

When modifying SLAs, changes to parameters can result in the tear-down and subsequent setup of data collection on the source devices. When data collection is modified, data will be missing for a period of time, and gaps will appear when viewing reports.

Some parameter changes impacting data collection include: payload size, TOS, sampling intervals, new port assignment, and changing URLs, proxy server, and interpacket delay (VoIP).

Not all SLA changes impact data collection and reporting functions to this degree. If you modify thresholds, the new threshold information is available when you run the next report.

Note Changes to SLAs are not instantaneous. It can take several minutes before the change is implemented within the network.

To begin modifying SLAs, you select Service Level Management > Administration > Service Level Manager > Define Service Contracts from the CiscoWorks2000 Server desktop.

This section contains information on:

• Adding SLAs

• Modifying SLAs

• Deleting SLAs

• Deleting Device Pairs

Adding SLAs

Procedure

Step 2 Select the SLC where you want the new SLA to reside, as shown in Figure 6-10.

Step 3 Select Edit > Edit SLC, or double-click the SLC name. You can also use the shortcut button on the toolbar.

The Define SLC window opens, as shown in Figure 6-11.

Step 5 Proceed using the wizard SLA windows, as described in the section "Setting Up a New SLA" in the chapter "Setting Up Service Level Contracts and Service Level Agreements".

Modifying SLAs

Procedure

Step 2 Select the SLC from which to edit the SLA, as shown in Figure 6-12.

Step 3 Select Edit > Edit SLC, or double-click the SLC name. You can also use the shortcut button on the toolbar.

The Define SLC window opens, as shown in Figure 6-13.

Deleting SLAs

Procedure

Step 2 Select the SLC from which to delete the SLA, as shown in Figure 6-14.

Step 3 Select Edit > Edit SLC, or double-click the SLC name. You can also use the shortcut button on the toolbar.

The Define SLC window opens, as shown in Figure 6-15.

Step 4 Select the SLA, then click Delete.

A message prompts you to verify the request.

Step 5 Click Yes.

The SLA is deleted from the SLC.

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Note When you delete an SLA, all collected data is lost and no report can be generated.

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Deleting Device Pairs

As needs arise, you might find the need to delete device pairs within an SLA.

Procedure

Step 2 Select the SLC that includes the device pair(s) you want to delete, as shown in Figure 6-16.

Step 3 Select Edit > Edit SLC., or double-click the SLC name. You can also use the shortcut button on the toolbar.

The Define SLC window opens, as shown in Figure 6-17.

Step 4 Select the SLA, then click Edit, or double-click the SLA name in the bottom frame.

The supporting SLA window opens.

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Tips You can click on the wizard SLA links to open the required SLA window.

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Step 5 Click Next to go to the Device Selection window.

Step 6 Select the device pair(s), then click Delete.

Step 7 Click Finish.

You are returned to the Define SLC window.

Do one of the following:

Click Apply to apply and save all SLC changes, then continue to add or modify SLA information

or

Click OK to apply and save all SLC setup information and close the window. You are returned to the Cisco Service Level Manager window. The window displays the completed SLC/SLA information.

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Posted: Mon Jun 5 14:50:08 PDT 2000
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