|
|
This appendix provides troubleshooting information for SLM installation and setup and contains:
If the SLM server is not responding, try restarting it.
On Windows NT:
Step 2 Open a DOS command prompt.
Step 3 Stop the SLM server by entering pdterm SLMServer (case sensitive).
Step 4 Start the SLM server by entering pdexec SLMServer (case sensitive).
Step 2 Stop the SLM server by entering /opt/CSCOpx/bin/pdterm SLMServer
(case sensitive).
Step 3 Start the SLM server by entering /opt/CSCOpx/bin/pdexec SLMServer
(case sensitive).
Logging privileges are based on CiscoWorks2000 common framework. To learn more about logging privileges, from the CiscoWorks2000 Server desktop, select CiscoWorks2000 Server > Setup > Security.
Table A-1 contains installation error messages and user intervention instructions.
| Message | Reason for Message | User Action |
|---|---|---|
SLM installation cannot proceed because you are not logged in as an administrator. | You are not logged in to Windows NT with administrator privileges. | Log in to Windows NT with local administrator privileges and try installing again. |
Unable to write <infoFile> or Unable to create <infoFile>. | A file-write operation failed. | Run filesystem-checking utility, then repeat installation. |
Cannot stop service <servicename>. | Installation (or reinstallation) tried to stop service <servicename> unsuccessfully. | Select Control Panel > Services and stop service <servicename> manually, then continue (un)installing. |
UseDLL failed for <dll>. | <dll> should be available at any time for any process, but Windows NT failed to load it. | Check permissions on or Reinstall Windows NT. |
<function> failed: DLL function not found. | <dll> should be available at any time for any process, but Windows NT failed to load it. | Check permissions on Windows NT System 32. If <dll> is secure.dll or r_inst.dll, check product installation media for errors. or Reinstall Windows NT. |
OpenFile failed: <pathname>. | File-open operation failed. | Run filesystem-checking utility, then repeat installation. |
ProtectFile failed: <file>: error. WWW admin security may be incomplete. | Setting file permissions failed because user might not be allowed to change them. | Log in as administrator. If you are installing on a FAT filesystem, file security is not available. |
Launch of isql script failed. | Existing database file is broken, or previous version of Essentials is destroyed. (Might occur during reinstallation.) | Contact your support representative. |
The selected directory is not empty. Mixing new and existing files can cause severe problems during installation. | You tried to install in root directory of unsupported drive. | Remove all files from directory or choose another directory for installation. |
The installer requires temporary workspace. You have less than 8 MB of free space on <drive>. Please free up some space and try again. | Insufficient drive space for temporary installation files. | Make more drive space available, then rerun installation. |
SLM installation cannot proceed because SLM requires NT Workstation or NT Server. | You tried to install on a system that does not have Windows NT 4.0 installed. | Install SLM on a |
SLM installation cannot proceed because SLM requires Windows NT with Service Pack 5. | Installation program could not determine which operating system is running. | Install SLM on a |
Installer has verified the following on your system: Insufficient paging file. | Paging file size is smaller than recommended. | Finish installation, then increase paging file size. |
The installer has determined that the destination drive has a/an <NTFS or FAT> file system. You have <amount> of space. The product requires <amount> on this drive. | Available disk space is insufficient on drive <drive> to install the product. | Create additional free space on drive or install on a different drive. |
Cannot determine the local Administrators group. | Installation program cannot find one of the built-in Windows NT user groups. This prohibits security setup. | Check operating system. Reinstall Windows NT if necessary, then rerun SLM installation. |
Cannot determine the local Everyone group. | Installation program cannot find one of the built-in Windows NT user groups. This prohibits security setup. | Check operating system. Reinstall Windows NT if necessary, then rerun SLM installation. |
Installation cannot create the default directory, <directory name>. You may not have permission on the default directory or you have specified a read-only device. | You might not have permission on directory. | Choose another destination directory. |
Failed to set file permissions. | Installation program is unable to set file permissions. Most likely causes are: Account you used to log in has insufficient permissions. Drive on which you are installing product has a FAT filesystem. | Fix problem, then rerun installation program. |
<...> is already running! Wait for it to finish and press the OK button below. | One installation subtask is still running. | Wait for installation subtask to finish running, then click OK to proceed. |
Unable to create/open log file. | Installation program was unable to create or open installation log file cw2000_inxxx.log, where xxx is a sequential number starting from 001 (in root directory of drive on which you are installing). | Determine why file could not be created or opened, fix problem, then rerun installation. Common causes are lack of disk space or write protection on file. |
Error creating user bin. | Installation program could not create user bin account. | Fix problem, then rerun installation. |
Cannot find script to upgrade database. | Problem with database upgrade. | Contact your technical support representative. |
Database upgrade failed. | Problem with database upgrade. | Contact your technical support representative. |
Database upgrade result unknown. | Problem with database upgrade. | Contact your technical support representative. |
Posted: Thu Jun 1 14:09:38 PDT 2000
Copyright 1989 - 2000©Cisco Systems Inc.