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Setting Up Service Level Manager

Setting Up Service Level Manager

The purpose of this chapter is to help you get SLM configured quickly. It is not designed to guide you through actual SLM application-specific configurations.

To help you configure SLM application-specific configurations, refer to Using Service Level Manager.

This chapter contains:

Setting Up the Management Engine 1100 Series

The Management Engine (ME) 1100 Series is a network appliance that performs distributed data collection and aggregation functions for SLM. You must first install and configure your ME 1100 Series on your network. Refer to Installing and Configuring the Management Engine 1100 Series, which shipped with your ME 1100 Series.

Configuring your ME 1100 Series is a multistep process that requires setting up the ME 1100 Series running configuration file and also using the SLM administrative framework. Before you can set up SLCs for monitoring, you must perform the steps described in Table 3-1.

For complete instructions, refer to Using Service Level Manager.


Table 3-1: Overview for Setting Up the ME 1100 Series
Step Description Reference

    1. Install the ME 1100 Series.

Install and configure the ME 1100 Series on your network.

Installing and Configuring the Management Engine 1100 Series

    2. Set up slmuser username and password on ME 1100 Series.1

Add the slmuser account to the ME 1100 Series configuration by entering the following:

# username slmuser password password privilege 15
 

where password is the password for the slmuser account.

Installing and Configuring the Management Engine 1100 Series

    3. Register ME 1100 Series with DNS

It is recommended that you register the ME 1100 Series with the DNS server.

Installing and Configuring the Management Engine 1100 Series

    4. Verify DNS is working on ME 1100 Series.

From the ME 1100 Series command prompt, enter nslookup hostname, where hostname is the DNS name of a host registered in DNS.

Installing and Configuring the Management Engine 1100 Series

    5. Set/verify ME 1100 Series clock settings

It is recommended that you use NTP. If you have no NTP server, verify clock setting is correct using show clock command from the ME 1100 Series command prompt.

Installing and Configuring the Management Engine 1100 Series

    6. Set Up ME 1100 Series using SLM administrative GUI framework

Enter password for username slmuser when prompted. From the CiscoWorks2000 Server desktop, select Service Level Management > Administration > Management Engine > Configure.

  • Add password for username slmuser, which must match slmuser password added to ME 1100 Series.2

  • Click Close. The Configure Management Engine window closes, and the Management Engine Software Update window opens.

"Setting Up a New ME 1100 Series" in Using Service Level Manager

    7. Verify ME 1100 Series is running

Check status of ME 1100 Series configured on your network.

From the CiscoWorks2000 Server desktop, select Service Level Management > Administration > Management Engine > Management Engine Status.

Using Service Level Manager

    8. Update software on the ME 1100 Series.

Download software from SLM server to ME 1100 Series. Click Check All, then click Update Software.

For future software update needs, you can select Service Level Management > Administration > Management Engine > Software > Update Software from the CiscoWorks2000 Server desktop.

"Updating Software on the ME 1100 Series" in Using Service Level Manager

    9. Check ME 1100 Series software status

This is an automated process.

To verify software update status for future needs, you can select Service Level Management > Administration > Management Engine > Software > View Software Update Status from the CiscoWorks2000 Server desktop.

Using Service Level Manager

1Username "slmuser" and password must be the same for both SLM server and ME 1100 Series.
2Username "slmuser" is built into the SLM server. User is prompted to enter password during the configuration dialog.

As part of configuration, you must set a matching username and password for both the SLM server and the ME 1100 Series to enable communication. The username "slmuser" is built into the SLM server for this purpose; however, you need to assign your own password. You must configure username slmuser and password on the SLM server, and add username slmuser and matching password to the ME 1100 Series configuration. Failure to do this disables communication between the two devices.

Understanding Time Settings

The ME 1100 Series is designed to support Universal Coordinated Time (UTC) settings. The SLM server is set to display local time. When reports are generated, the time zone reflects the SLM server time zone. This means that although the server time zone differs from the ME 1100 Series time zone, the time differentiation is accounted for and reports are displayed using the server time zone.

The following table gives the translation between UTC and Standard and Daylight Saving Time in the United States.


Table 3-2: Time Translation
Standard Time Zone Hours to Add to UTC Daylight Savings Time Zone Hours to Add to UT

Eastern Standard Time

-5

Eastern Daylight Time

-4

Central Standard Time

-6

Central Daylight Time

-5

Mountain Standard Time

-7

Mountain Daylight Time

-6

Pacific Standard Time

-8

Pacific Daylight Time

-7

Table 3-3 shows time equivalents.


Table 3-3: Time Equivalents
Pacific Standard Time Eastern Standard Time Coordinated Universal Time

12:00 hours Monday (12:00 p.m.)

15:00 hours Monday (3:00 p.m.)

20:00 hours Monday (8:00 p.m.)

18:00 hours Monday (6:00 p.m.)

21:00 hours Monday (9:00 p.m.)

02:00 hours Tuesday (2:00 a.m.)

On Windows NT

Procedure


Step 1 From your desktop, select Start > Control Panel > Date/Time.

Step 2 Set the time to reflect the location of the SLM server.


On Solaris

Procedure


Step 1 Become superuser.

Step 2 Enter the following command at the prompt:

date mmddhhmmyy
 

where mm = month, dd = day, hh = hour, mm = minute, and yy = year.

Step 3 Set the time to reflect the location of the SLM server.

To learn how to set time and date on the ME 1100 Series, refer to Installing and Configuring the Management Engine 1100 Series.


Accessing the SLM Server

From the CiscoWorks2000server desktop, select Service Level Management, as shown in Figure 3-1.


Figure 3-1: CiscoWorks2000 Server Desktop


The activated drawer displays a green LED. Top-level folders are displayed, as shown in Figure 3-2.


Figure 3-2: CiscoWorks2000 Desktop Server - Service Level Management Drawer


Top-level folders are:

Before you can set up SLCs, you must:

Where to Go Next

Now that your SLM application is installed and your ME 1100 Series is installed and configured, you are ready to set up SLM. Refer to Using Service Level Manager for instructions.

You can access Using Service Level Manager online from any of the following locations:


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Posted: Thu Jun 1 14:09:43 PDT 2000
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