Index

INDEX

A

access, remote office 1-18

Add Domain

: button 2-7, 4-6
: command 2-7, 4-6

adding

: NDS directory 2-7, 4-6
: NT domain 2-7, 4-6
: URT server 5-3
: user to network 4-7
: VLAN 4-3

ANI server

: as URT database 1-2
: logging in 3-2
: name 2-2
: status 3-3
: troubleshooting switch non-appearance in URT 7-2
: troubleshooting user non-appearance in URT 7-4
: URT relationship to 1-9

Application Launcher 2-18, 6-4

Assign Logon VLAN command 2-5, 4-1

assigning

: group to VLAN 2-8, 4-12
: organizational unit to VLAN 2-8, 4-12
: user to VLAN 2-8, 4-12

Associate VLAN command

: adding users 2-8, 4-12
: moving users 4-16

Associate VLAN window

: associating users or groups to VLANs 2-9, 4-13
: moving users or groups 4-17

Associate VLAN with Users/Groups button

: adding users 2-8, 4-12
: moving users 4-16

associating

: group to VLAN 2-8, 4-12
: organizational unit to VLAN 2-8, 4-12
: user to VLAN 2-8, 4-12

association

: troubleshooting combination with MAC-to-VLAN mappings 7-6
: troubleshooting from different machines 7-11

association, troubleshooting 7-9

asynchronous applications during logon 7-16

B

backing up URT database 5-1

basic requirements for URT deployment 1-24

benefits, URT 1-1

blue icon 2-7, 3-4, 4-6

blue icon with X 4-3

button

: Add Domain 2-7, 4-6
: Associate VLAN with Users (moving users) 4-16
: Associate VLAN with Users/Groups 2-8, 4-12
: Configure VMPS on Switch 2-12, 5-7
: Delete Domain 4-7
: Install Client Service 2-16, 6-2
: Save to Database 3-9

C

Catalyst switches

: supported series 1-4

CiscoView

: changing switch port state 2-14

CiscoWorks2000

: URT requirements 1-5

client service

: installing 2-16, 6-1
: uninstalling URT A-2

columns, reordering 3-5

command

: Add Domain 2-7, 4-6
: Assign Logon VLAN 2-5, 4-1
: Associate VLAN 2-8, 4-12
: Associate VLAN (moving users) 4-16
: Configure VMPS 2-12, 5-7
: Delete Domain 4-7
: Delete VLAN Association 4-18
: Find 3-7
: Install Client Service 2-16, 6-2
: Install URT script 2-21, 6-7
: Options 4-20
: Refresh 3-6
: Save to Database 3-9
: Uninstall Client Service 6-11
: Update MAC to VLAN Mappings 2-11, 4-21
: Update URT Server Group Entries 4-19

common tasks, URT 3-9

community

: troubleshooting SNMP for switch 7-2

computer name, URT server 5-5

configuration, URT requirements 2-4

Configure menu

: Configure VMPS 2-12, 5-7
: Install Client Service 2-16, 6-2
: Install URT Script 2-21, 6-7
: Uninstall Client Service 6-11
: Update MAC to VLAN Mappings command 2-11, 4-21
: Update URT Server Group Entries command 4-19

Configure VMPS on Switch button 2-12, 5-7

configuring

: MAC-based VLAN support 5-5
: URT 2-4
: URT server 5-5
: VMPS on switches 2-11, 5-6

connection, troubleshooting hub 7-9

control panel, Services 6-9

coordinating user- and MAC-based VLAN mappings 2-11, 4-21

creating port restrictions 1-28

CWSI (CiscoWorks for Switched Internetworks)

: installing upgrade 2-1
: uninstalling URT upgrade A-6

CWSI Campus

: troubleshooting SNMP 7-2
: URT requirements 1-5
: using UserTracking with URT 1-28

D

database

: backing up and recovering URT 5-1
: saving URT changes 3-9
: URT 1-2

default

: logon VLAN 2-5, 4-1
: VLAN 2-5, 4-1

delay parameter, onoffhandler command 7-16

Delete Domain

: button 4-7
: command 4-7

Delete VLAN Association command 4-18

deleting

: NDS directory 4-7
: NT domain 4-7
: user from network 4-8
: users, groups, or organizational units from VLAN 4-18
: VLAN 4-3

deploying

: network configuration example 2-23
: preparing your network for URT 1-24
: URT campus example 1-21
: URT rules of thumb 1-19
: URT WAN example 1-20

design

: preparing your network for URT 1-24
: URT 1-19
: URT example for limiting unauthorized access 1-21
: URT example for WAN 1-20
: URT network configuration example 2-23

determining

: logged in users 4-9
: logon VLAN 2-5, 4-1

DHCP

: troubleshooting IP address assignment problems 7-11

DHCP logon errors 7-15, 7-16

DHCP server

: network configuration example 2-23
: URT requirements 1-5

dial-in, URT support 1-17

disabled, logons when URT servers are 1-3

disabling

: URT client service 6-9
: URT server 5-2

displaying UDP ports used 2-2

domain controller

: installing URT script 2-20, 6-6
: uninstalling logon script A-5

domain name, URT server 5-5

down, logons when URT servers are 1-3

dynamic port

: changing switch port state 2-14
: how users log in on 1-2
: unmapped user 1-17

E

Edit menu

: Add Domain 2-7, 4-6
: Assign Logon VLAN 2-5, 4-1
: Associate VLAN command 2-8, 4-12
: Associate VLAN command (moving users) 4-16
: Delete Domain 4-7
: Delete VLAN Association command 4-18
: Find 3-7

enabling URT server logging 5-5

error

: DHCP logon 7-15, 7-16
: gathering information for Cisco 7-8
: NetWare authorization problems 7-5
: NT authorization problems 7-4
: Resource Manager Essentials operation 7-7
: troubleshooting combination of MAC-based and user-based VLANs 7-6
: troubleshooting hub connections 7-9
: troubleshooting inability to obtain IP address 7-14
: troubleshooting IP address assignment problems 7-11
: troubleshooting NT host non-appearance in URT 7-3
: troubleshooting switch non-appearance in URT 7-2
: troubleshooting URT server installation 7-13
: troubleshooting URT server non-appearance in URT 7-3
: troubleshooting user non-appearance in URT 7-4
: troubleshooting VLAN associations 7-9, 7-11
: VMPS query 7-12

error message

: A domain controller for the domain could not be found 7-15
: network error, some resources not available 7-14
: No domain server was available to validate your password 7-16
: system cannot log you on because the domain is not available 7-15
: The credentials supplied conflict with an existing set of credentials 7-4
: The dependency service or group failed to start 7-5
: The process cannot access the file because it is being used by another process 7-5
: The RPC server is unavailable 7-5
: This DHCP client was unable to obtain an IP address 7-16
: URT install urtsvc could not be installed 7-13
: VMPS set operation failed on the following switches 7-2

everyday tasks 3-9

example

: limiting unauthorized network access 1-21
: URT deployment over WAN 1-20
: URT detailed configuration 2-23

exploring URT's place in network 1-9

F

failure, URT server installation 7-13

fault-tolerance

: URT design 1-19
: URT example for WAN 1-20
: URT server 1-3

Find command 3-7

finding

: unmapped users or groups 4-15
: user 3-7

folder

: lists associated with items 3-5
: refresh 3-6

folder pane

: finding a resource 3-7
: understanding 3-3

G

gray icon 2-7, 3-4, 4-6

gray with blue X icon 3-4

gray with red X icon 3-4

group

: associating to VLAN 2-8, 4-12
: deleting from VLAN 4-18
: finding unmapped 4-15
: icons 3-4
: moving to different VLAN 4-16
: rules for user-to-VLAN assignment 1-16, 1-17
: updating lists in URT server 4-19

H

hardware

: prerequisites 1-5
: URT requirements 1-6

Hostname, user information 4-15

how to use main window 3-3

hub, troubleshooting connections 7-9

I

icon

: blue 2-7, 4-6
: blue X (deleted VLAN) 4-3
: gray 2-7, 4-6
: user and group 3-4

information

: associated with folder items 3-5
: logged in user 4-10

Install Client Service

: button 2-16, 6-2
: command 2-16, 6-2

Install URT Script command 2-21, 6-7

Installed, NT client status 2-17, 6-2

installing

: troubleshooting client service 7-5
: troubleshooting URT server 7-13
: upgrading from prior URT releases B-1
: URT 2-1
: URT client for Windows NT Microsoft Networking 2-16, 6-1
: URT client for Windows NT NetWare 2-18, 6-4
: URT client service 2-16, 6-1
: URT management interface and CWSI upgrade 2-1
: URT script 2-20, 6-6
: URT server 2-2

IP address

: logged off users 4-20
: sufficient for logon VLAN 2-5, 4-1
: troubleshooting inability to obtain 7-14
: user information 4-15

L

LAN, URT design 1-19

Last Seen, user information 4-15

list

: logged in user 4-10
: refresh folders 3-6
: working with 3-5

list pane

: understanding 3-3
: user information 4-15

load balance, adding URT server 5-3

load, balancing logons across URT servers 1-19

log

: URT client service 7-8
: URT server 7-8

logging in, ANI server 3-2

logoff

: normal processing 1-15

logon

: activity during user 1-2
: activity when URT servers down 1-3
: balancing load among URT servers 1-19
: determining currently logged in users 4-9
: mapped user 1-16
: NDS directory 3-8
: normal processing 1-11
: NT domain 3-8
: script, updating 2-20, 6-6
: troubleshooting domain controller not available 7-16
: troubleshooting domain controller not found 7-15
: troubleshooting failure of other logon applications 7-16
: troubleshooting NetWare authorization problems 7-5
: troubleshooting NT authorization problems 7-4
: troubleshooting wrong VLAN 7-9
: unmapped user 1-17
: user list 4-10

logon VLAN

: defining 2-5, 4-1
: deleting 4-3

M

MAC address, troubleshooting VLAN mappings combined with user-to-VLAN associations 7-6

MAC-based VLANs, configuring URT to use 5-5

management interface

: troubleshooting 7-1

management interface, installing 2-1

mapping

: coordinating user- and MAC-based VLAN 2-11, 4-21
: printing 4-21
: saving changes to database 3-9
: troubleshooting combination with MAC-to-VLAN mappings 7-6
: troubleshooting hub connections 7-9
: viewing user information 4-15

mask, VLAN 2-5, 4-1

message

: A domain controller for the domain could not be found 7-15
: network error, some resources not available 7-14
: No domain server was available to validate your password 7-16
: system cannot log you on because the domain is not available 7-15
: The dependency service or group failed to start 7-5
: The process cannot access the file because it is being used by another process 7-5
: The RPC server is unavailable 7-5
: This DHCP client was unable to obtain an IP address 7-16

missing NT hosts 7-3

mobile user 2-8, 4-12

modifying items in a folder 3-3

monitoring

: users 4-9
: users with UserTracking 4-11

moving

: definition of moving a server 5-5
: URT server 5-5
: user to new domain 4-9
: user, group or organizational unit to different VLAN 4-16

N

name

: NT clients 2-17, 6-2
: shown in UserTracking 4-9

NDS directory

: adding 2-7, 4-6
: adding user 4-7
: associating users to VLANs 2-8, 4-12
: connected users 4-9
: deleting 4-7
: deleting user 4-8
: logging into 3-8
: moving user 4-9
: moving user to new VLAN 4-16
: removing URT 6-14
: removing user 4-8
: troubleshooting addition 7-3

netstat command 2-2

NetWare

: installing client service 2-18, 6-4
: installing URT script 2-20, 6-6
: mapping conflict with NT 1-16
: URT Requirements 1-6
: URT requirements for domain controller 1-5

network

: adding user 4-7
: deleting user 4-8
: preparing for URT 1-24
: removing user 4-8
: troubleshooting some resources not available error 7-14
: uninstalling URT A-1
: URT benefits 1-1
: URT's place in 1-9

Novell Application Launcher 2-18, 6-4

NT domain

: adding 2-7, 4-6
: adding user 4-7
: associating users to VLANs 2-8, 4-12
: connected users 4-9
: deleting 4-7
: deleting user 4-8
: finding 3-7
: installing URT script 2-20, 6-6
: logging into 3-8
: moving user 4-9
: moving user to new VLAN 4-16
: removing URT 6-14
: removing user 4-8
: troubleshooting addition 7-3

NT Hosts attributes 2-17, 6-2

O

office, logon from remote 1-18

onoffhandler command

: delay parameter 7-16
: remove parameter 6-10, A-2

onoffhandler command, uninstalling URT A-3

Options command 4-20

organizational unit

: associating to VLAN 2-8, 4-12
: deleting from VLAN 4-18
: moving to different VLAN 4-16
: rules for user-to-VLAN assignment 1-16
: updating lists in URT server 4-19

osagent.exe 5-2

overriding static port VLAN assignment 1-18

P

partitioning VMPS servers 1-28

port

: changing switch state to dynamic 2-14
: changing switch state to static 7-11
: how users log in on switch 1-2
: restrictions 1-28
: static, how handled 1-18
: UDP, used by URT 2-2
: user information 4-15

preparing network for URT 1-24

prerequisites for URT 1-5

primary VMPS server 2-12, 5-7

printing mappings 4-21

PX_DMGTHOST system variable for Resource Manager Essentials 7-7

Q

: query, troubleshooting VMPS 7-12

R

read community 7-2

reading

: URT client service log 7-8
: URT server log 7-8

reboot, conditions requiring client 7-14

recommendation for URT design 1-19

recovering URT database 5-1

red X icon

: URT server 7-13

reflecting changes in URT lists 3-6

Refresh command 3-6

refresh folder lists 3-6

relationship, URT to network resources 1-9

releasing IP address on user logoff 4-20

remote access 1-18

remove parameter, onoffhandler command 6-10, A-2

removing

: URT client service 6-10
: URT from a domain 6-14
: URT logon script A-5
: URT server 5-4
: user from network 4-8

reordering columns 3-5

requirement

: URT configuration 2-4
: URT installation 1-6

Resource Manager Essentials, troubleshooting URT problems 7-7

restrictions

: port 1-28
: using UserTracking with URT 1-28

RPC server unavailable 7-5

rules of thumb, URT design 1-19

S

Save to Database

: button 3-9
: command 3-9

saving changes to database 3-9

scope, Refresh command 3-6

script, installing URT 2-20, 6-6

secondary VMPS server 2-12, 5-7

serial connection, URT support 1-17

server

: balancing URT load 1-19
: starting, stopping, disabling URT 5-2
: uninstalling URT A-6
: URT characteristics 5-5
: URT log 7-8
: VMPS 2-11, 5-6

Services control panel 6-9

set vmps state disable command 2-12, 5-7

setting

: logon VLAN 2-5, 4-1
: VLAN defaults 2-5, 4-1

show vmps command 2-12, 5-7

SMS (System Management Server) 7-16

SNMP

: troubleshooting switch 7-2

software

: prerequisites 1-5
: URT requirements 1-6

starting

: URT 3-2
: URT client service 6-9
: URT server 5-2

static port

: how users are handled 1-18
: how users log in on 1-2
: troubleshooting connections 7-11
: unmapped user 1-17

static, changing switch port state to dynamic 2-14

stopping

: URT client service 6-9
: URT server 5-2

subnet, VLAN 2-5, 4-1

support, network and client 1-1

switch

: changing port state to dynamic 2-14
: changing port state to static 7-11
: configuring VMPS 2-11, 5-6
: confirming VMPS configuration 2-12, 5-7
: connected users 4-9
: finding 3-7
: ports, how users log in on 1-2
: redirecting VMPS during URT uninstall A-1
: troubleshooting non-appearance in URT 7-2
: troubleshooting SNMP 7-2
: understanding switch-based VMPS 1-11
: URT support 1-4
: user information 4-15

system cannot log you on because the domain is not available message 7-15

T

task, common 3-9

TCP/IP, URT requirements 1-24

tracing

: gathering information for Cisco service 7-8
: URT server events 5-5

traffic, URT-generated 1-19

troubleshooting

: addition of NT/NDS domain 7-3
: domain controller not available message 7-16
: domain controller not found message 7-15
: enabling URT server trace 7-8
: failure of other logon applications 7-16
: hub connections 7-9
: inability to obtain IP address 7-14
: IP address assignment problems 7-11
: MAC-to-VLAN and user-to-VLAN combinations 7-6
: management interface problems 7-1
: NetWare authorization problems 7-5
: network error, some resources not available 7-14
: NT authorization problems 7-4
: NT host non-appearance in URT 7-3
: problems running Resource Manager Essentials with URT 7-7
: static switch port 7-11
: switch not appearing in URT 7-2
: URT 7-1
: URT server installation 7-13
: URT server not appearing in URT 7-3
: URT server unavailability 7-13
: user not appearing in URT 7-4
: VLAN associations 7-9
: VLAN associations from different machines 7-11
: VMPS configuration 7-2
: VMPS query errors 7-12

U

UDP Port, URT server 5-5

understanding

: folder pane 3-3
: list pane 3-3
: URT logoff processing 1-15
: URT logon processing 1-11
: URT's place in network 1-9

Uninstall Client Service command 6-11

uninstalling

: reconfiguring VMPS A-1
: URT A-1
: URT client service 6-10
: URT from one domain 6-14
: URT logon script A-5
: URT management interface and CWSI upgrade A-6
: URT servers A-6

Up Since, URT server 5-5

Update MAC to VLAN Mappings command 2-11, 4-21

Update URT Server Group Entries command 4-19

updating

: logon script 2-20, 6-6
: NDS organizational unit lists in URT server 4-19
: NT group lists in URT server 4-19
: VMPS server 2-11, 4-21

upgrading

: CWSI 2-1
: from prior URT releases B-1

URT (User Registration Tool)

: ANI server usage 1-2
: benefits 1-1
: common tasks 3-9
: configuration requirements 2-4
: confirming VMPS configuration 2-12, 5-7
: database backup 5-1
: deployment rules of thumb 1-19
: example of deployment over WAN 1-20
: example of limiting unauthorized network access 1-21
: example of network configuration 2-23
: installation requirements 1-6
: installing 2-1
: installing client service 2-16, 6-1
: installing management interface 2-1
: installing script 2-20, 6-6
: installing server 2-2
: logoff processing 1-15
: logon processing 1-11
: main window 3-3
: mapped user's logon process 1-16
: place in the network 1-9
: prerequisites 1-5
: reinstalling script for URT server removal 5-4
: saving database changes 3-9
: serial connection support 1-17
: server characteristics 5-5
: starting 3-2
: starting, stopping, disabling server 5-2
: stopping, starting, or disabling client service 6-9
: supported networks 1-1
: switches, supported 1-4
: troubleshooting 7-1
: troubleshooting client installation 7-5
: troubleshooting management interface problems 7-1
: troubleshooting Resource Manager Essentials problems 7-7
: troubleshooting use with UserTracking 7-6
: uninstalling A-1
: uninstalling client service 6-10, A-2
: uninstalling CWSI upgrade A-6
: uninstalling logon script A-5
: uninstalling servers A-6
: unmapped users 1-17
: upgrading from prior releases B-1
: user logons when URT servers are down 1-3
: using as VMPS server 2-11, 5-6
: using UserTracking with 1-28
: Windows 3.x 1-2

URT server

: adding 5-3
: configuring 5-5
: confirming VMPS configuration 2-12, 5-7
: finding 3-7
: moving 5-5
: removing 5-4
: troubleshooting installation errors 7-13
: troubleshooting non-appearance in URT 7-3
: troubleshooting unavailability 7-13
: troubleshooting VMPS query errors 7-12
: updating NDS organizational unit lists 4-19
: updating NT group lists 4-19

urt.bat logon script 2-20, 6-6, A-5

urt.dat

: database backup file 5-1

urtclsvc.exe, in NT Task Manager 6-9

urtservice.exe 5-2

UrtService.log, reading client service log 7-8

urtsvc.exe 5-2

user

: adding to network 4-7
: associated with VLAN 4-5
: associating to VLAN 2-8, 4-12
: coordinating with MAC-based mappings 2-11, 4-21
: current machines 4-9
: deleting associated VLAN 4-3
: deleting from network 4-8
: deleting from VLAN 4-18
: determining logged in 4-9
: finding 3-7
: finding unmapped 4-15
: icons 3-4
: IP address when logged off 4-20
: logged in information 4-10
: logon from remote office 1-18
: logon process 1-16
: logon VLAN 2-5, 4-1
: mobile 2-8, 4-12
: monitoring 4-9
: moving to different VLAN 4-16
: moving to new domain 4-9
: names shown in UserTracking 4-9
: number per URT server 1-19
: printing mappings 4-21
: removing from network 4-8
: static port 1-18
: troubleshooting hub connection 7-9
: troubleshooting inability to obtain IP address 7-14
: troubleshooting IP address assignment problems 7-11
: troubleshooting network errors 7-14
: troubleshooting non-appearance in NT/NDS Domain folder 7-3
: troubleshooting non-appearance in URT 7-4
: troubleshooting VLAN associations 7-9
: unmapped during logon 1-17
: URT affect on logon 1-2
: URT affect on logon when servers are down 1-3
: viewing information 4-15

UserTracking

: changing switch port state 2-14
: monitoring users 4-9, 4-11
: troubleshooting use with URT 7-6
: using with URT 1-28

V

Version, NT client status 2-17, 6-2

View menu

: Options command 4-20
: Refresh 3-6

viewing

: logon VLAN for VTP domain 2-5, 4-1
: switches using URT server as VMPS server 2-11, 5-6
: URT server characteristics 5-5
: user information 4-15
: users associated with specific VLAN 4-5
: users logged into VLAN 4-5

VLAN

: adding 4-3
: associated users 4-5
: associating user, group, or organizational unit 2-8, 4-12
: association backups 5-1
: configuring URT to allow MAC-based 5-5
: connected users 4-9
: coordinating user- and MAC-based mappings 2-11, 4-21
: default, IP address management 4-20
: defaults 2-5, 4-1
: deleting 4-3
: deleting users, groups, or organizational units 4-18
: dial-in users 1-17
: finding 3-7
: logon 2-5, 4-1
: mapped user 1-16
: moving users, groups, or organizational units 4-16
: static port assignments 1-18
: troubleshooting associations 7-9
: troubleshooting hub connections 7-9
: troubleshooting VLAN associations from different machines 7-11
: unmapped user 1-17
: user information 4-15

VMPS

: adding URT server 5-3
: configuring switches 2-11, 5-6
: confirming configuration 2-12, 5-7
: installing URT server 2-2
: logoff processing 1-15
: logon processing 1-11
: partitioning 1-28
: reconfiguring during URT uninstall A-1
: removing URT server 5-4
: switches supported by URT 1-4
: troubleshooting configuration 7-2
: troubleshooting query errors 7-12
: troubleshooting switch non-appearance in URT 7-2
: troubleshooting URT server non-appearance in URT 7-3
: troubleshooting user non-appearance in URT 7-4
: uninstalling URT servers A-6
: updating 2-11, 4-21
: URT design example for campus 1-21
: URT design example for WAN 1-20
: URT network configuration example 2-23
: URT server used as 1-19

VTP domain

: configuration window 2-6, 4-2
: connected users 4-9
: determining logon VLAN 2-5, 4-1
: finding 3-7
: logon VLAN 2-5, 4-1
: troubleshooting VLAN associations 7-9
: user information 4-15

W

WAN

: URT example 1-20

WAN, deploying URT 1-19

window

: Associate VLAN 2-9, 4-13, 4-17
: main 3-3

Windows 3.x, URT affect on 1-2

Windows 95

: installing URT client service 2-16, 6-1
: reading client service log 7-8
: removing URT client service 6-10
: stopping, starting, or disabling client service 6-9
: uninstalling client service A-2
: URT requirements 1-6

Windows 98

: installing URT client service 2-16, 6-1
: removing URT client service 6-10
: stopping, starting, or disabling client service 6-9
: uninstalling client service A-2
: URT requirements 1-6

Windows NT

: authorization problems 7-4
: authorization problems (NetWare) 7-5
: displaying UDP ports used 2-2
: installing URT client service 2-16, 6-1
: installing URT client service for Microsoft Networking 2-16, 6-1
: installing URT client service for NetWare 2-18, 6-4
: mapping conflict with NetWare 1-16
: reading client service log 7-8
: removing URT client service for Microsoft Networking 6-11
: removing URT client service for NetWare 6-12
: stopping, starting, or disabling client service 6-9
: troubleshooting host non-appearance in URT 7-3
: uninstalling client service A-2
: uninstalling logon script A-5
: URT requirements 1-6
: URT requirements for domain controller 1-5

working with lists 3-5

write community 7-2

Table of Contents

INDEX