Troubleshooting the Installation

• Information messages, which give you important details

• Warning messages, which tell you that something might be wrong with a particular process, but the process will complete

• Error messages, which tell you that a particular process could not complete

All messages that appear during CD Two installation are logged in the C:\cw2000_in002.log file.

Note If you are redoing the installation, the messages for the most recent installation will be in the highest numbered file.

Table A-1 shows error messages that might occur during installation and describes the reasons for the errors.

Table A-1: Installation Error Messages

Message	Reason for Message	User Action
CD Two installation cannot proceed because you are not logged in as an administrator.	You are not logged in to Windows NT with administrator privileges.	Log in with local administrator privileges and try installing again.
Decompression failed on <file>. The error was for <error code per CompressGet>	If CD Two was downloaded, a transmission error occurred, or the installation media is damaged.	Retry the download. If you still have errors, contact your technical support representative.
General file transmission error. Please check your target location and try again. Error number: <error code>	If CD Two was downloaded, a transmission error might have occurred.	Retry the download. If you still have errors, contact your technical support representative.
Unable to write <infoFile> or Unable to create <infoFile>	A file-write operation failed.	Run the file system checking utility, then repeat the installation.
Cannot stop service <servicename>	The installation (or uninstallation) tried to stop the service <servicename> unsuccessfully.	Select Control Panel > Services and try to stop service <servicename> manually, then proceed with installing or uninstalling.
UseDLL failed for <dll>	<dll> is supposed to be available at any time for any process, but NT failed to load it.	Check permissions on Windows NT System 32. If the <dll> is secure.dll or r_inst.dll, check the product installation medium for errors. Reinstall Windows NT.
<function> failed: DLL function not found	<dll> is supposed to be available at any time for any process, but NT failed to load it.	Check permissions on Windows NT System 32. If <dll> is secure.dll or r_inst.dll, check the product installation medium for errors. Reinstall Windows NT.
OpenFile failed: <pathname>	A file open operation failed.	Run the file system checking utility, then repeat the installation.
ProtectFile failed: <file>: error. WWW admin security may be incomplete	Setting file permissions failed because the user might not be allowed to change them.	Log in as administrator. If you are installing on a FAT file system, CD Two cannot provide file security.
Launch of isql script failed	Existing database file is broken, or the previous version of Essentials is destroyed. (This message might be issued during reinstallation.)	Contact your support representative.
The installer requires temporary workspace. You have less than 8 MB of free space on <drive on which temporary directory is located>: Please free up some space and try again.	Insufficient drive space for temporary installation files.	Make more drive space available, then rerun installation.
The installer has verified the following on your system: Insufficient disk space (footprint & runtime).	Insufficient disk space available to install the product.	Create additional free space on the drive or install CD Two on a different drive.
The installer has verified the following on your system: Insufficient memory (RAM).	Insufficient RAM to meet CD Two requirements.	Finish the installation, then reconfigure the system.
The installer has verified the following: Insufficient swap space (or paging file).	Insufficient swap space to meet CD Two recommendations.	Finish the installation, then increase paging file size.
The installer has verified the following: Insufficient CPU.	Insufficient CPU to meet CD Two recommendations.	Install both CD One and CD Two on a different system.
You have enough space to install CD Two. However, if you want to install other applications after installing CD Two, please check the system requirements for those products.	Possibly insufficient disk space available to install the other products.	If you plan to install other products that depend on CD Two, you might need to create additional free space on the drive or install CD One, CD Two, and other products on a different drive.
The installer has determined that the destination drive has an <NTFS or FAT> file system. You have <size and units> of space. The product requires <size and units> on this drive.	Insufficient disk space available to install the product.	Create additional free space on the drive or install both CD One and CD Two on a different drive.
Failed to set file permissions.	Installation program is unable to set file permissions. The most likely causes are: Account you used to log in to the system has insufficient permissions. Drive on which you are installing the product has a FAT file system.	Fix problem, then rerun installation program.
<...> is already running! Wait for it to finish and press the OK button below	An installation subtask is still running.	Wait for installation subtask to finish running, then click OK to proceed.
Unable to create/open log file.	Installation program was unable to create or open installation log file cw2000_inxxx.log, where xxx is a sequential number starting from 001 (in the root directory of the drive on which you are installing).	Determine why file could not be created or opened, fix problem, then rerun installation. Common causes of this problem are lack of disk space or write protection on the file.
Error creating user bin <... > See the troubleshooting section in user manual	Installation program could not create the user bin account.	Fix problem, then rerun the installation.