index

A

accessing

CCO

: FAQ on xi
: via modem xi
: via Telnet xi
: via the world-wide web xi

CiscoWorks2000 Server 2-6

: logging in, as network administrator 2-7
: logging out, as network administrator 2-40
: specifying an alternative port 2-6

documentation

: feedback form, electronic viii
: in the CD-ROM package viii
: on the world-wide web viii

administrators (see network administration)

alternative ports for server access, specifying 2-6

at, allowing user bin to use 2-28 to 2-29

audience for this document viii

Availability, setting up 2-16 to 2-17

available disk space, verifying 1-4

B

browser

: access to CiscoWorks2000 2-6
: problems, troubleshooting A-7
: requirements for installating Essentials 1-6

C

cancelling installation (see installation)

Catalyst devices, configuring for Syslog Analysis 2-18 to 2-19

cautions

regarding

: database backup and restore options 1-12
: NetSysIntegration, upgrading 1-8
: uninstalling Essentials 1-20

significance of x

CCO (Cisco Connection Online)

accessing

: via modem xi
: via Telnet xi
: via the world-wide web xi

FAQ on xi

services x to xi

support for maintenance customers and partners x to xi

CDDM Syslog, troubleshooting A-5

CD-ROM drives

: mounting local drives B-2
: mounting remote drives B-3
: unmounting B-6

changing device attributes 2-15 to 2-16

Cisco Connection Online (see CCO)

Cisco IOS devices, configuring for Syslog 2-18

CiscoWorks2000 Server

: configuring system-wide information on 2-7 to 2-9
: logging into (network administrators) 2-7
: logging out of (network administrators) 2-40
: requirements for installing Essentials 1-3 to 1-5

client requirements for installing Essentials 1-5 to 1-6

browser 1-6

memory (RAM) 1-6

system

: hardware 1-6
: software 1-6

configuration archive 2-30

Configuration Management 2-29 to 2-39

local device information setup 2-29

modifying device

: configurations 2-30
: security 2-30 to 2-31

NetConfig, using to verify device

: configurations 2-37 to 2-38
: credentials 2-38
: security 2-39

Netsys Integration 2-31 to 2-37

: setup on a remote Windows NT system 2-33 to 2-35
: supported Netsys versions 2-31
: troubleshooting 2-36 to 2-37
: upgrading Netsys integration 2-32 to 2-33

password setup

: Enable 2-29
: Telnet 2-29

rcp information 2-29

read and write community string setup 2-29

TACACS information setup 2-29

configuring

: devices (see Configuration Management)
: system-wide information on the CiscoWorks2000 Server 2-7 to 2-9

Contract Connection application, and Essentials setup 2-2

conventions, typographical, in this document ix to x

cron, allowing user bin to use 2-28 to 2-29

CSV (comma-separated values) files, importing devices from 2-13

D

daemon

enabling

: rcp 2-27
: TFTP 2-23

manager, troubleshooting A-6 to A-7

database backup and restore options, caution regarding 1-12

default file transfer server, setting up (see rcp or TFTP)

deleting Essentials (see installation)

device

adding or importing into inventory (see Inventory application)

attributes, changing 2-15 to 2-16

Catalyst, configuring for Syslog 2-18 to 2-19

Cisco IOS, configuring for Syslog 2-18

configuration information, modifying (see Configuration Management)

configurations, verifying (see NetConfig)

credentials, verifying (see NetConfig)

device integration files (DIF), importing devices from 2-13

managed, and verifying installation 2-10

passwords, adding to inventory (see Software Management)

security

: modifying (see Configuration Management)
: verifying (see NetConfig)

serial numbers, entering 2-15 to 2-17

status

: displaying 2-12
: updating 2-12
: verifying 2-12

support by Essentials 1-8

views

: creating static 2-14 to 2-15
: setting up polling options for testing 2-16 to 2-17

DIF (device integration file), importing devices from 2-13

DIServer

: stopping and restarting 2-12
: troubleshooting 2-12

disk space

: requirements for installing Essentials 1-4
: verifying available 1-4

documentation

: feedback form, electronic submission viii
: in the CD-ROM package viii
: on the world-wide web viii
: related x
: typographical conventions used in ix to x

drives

mounting

: local CD-ROM B-2
: remote CD-ROM B-3

unmounting CD-ROM B-6

drive space requirements for installing Essentials 1-4

E

Enable passwords, entering for devices 2-29

error messages

: during installation, understanding A-2 to A-4
: for proxy errors A-6
: See also troubleshooting

Essentials

: installing (see installation)
: overview 1-1
: server (see CiscoWorks2000 Server)

F

FAQ on CCO, accessing xi

feedback form for documentation issues, electronic submission viii

files

: at.deny, modifying 2-28 to 2-29
: CSV (comma-separated values), importing devices from 2-13
: DIF (device integration files), importing devices from 2-13
: downloaded, providing space for 2-21
: syslog configuration, verifying settings in 2-19 to 2-20
: transfer servers (see rcp or TFTP)

H

hardware requirements for installing Essentials

: client 1-6
: server 1-4

help

: help buttons, location ix
: maintenance customers and partners (CCO) x to xi
: network adminstrators only (TAC) xi
: using online ix

I

images, transferring to devices 2-28 to 2-29

importing

: data from previous versions of Essentials 1-18 to 1-19
: devices (see Inventory application)

informational messages during installation, definition A-2

installation

cancelling the installation process

: new installations 1-9
: reinstallations 1-16
: upgrades 1-13

new installations

: cancelling 1-9
: from local CD-ROM drives 1-10
: from remote CD-ROM drives 1-10
: installation notes 1-9
: preinstallation checks (automatic) 1-11
: procedures 1-9 to 1-11
: time required 1-9

overview 1-2

prerequisites 1-1 to 1-8

: client requirements (see client requirements for installing Essentials)
: server requirements (see server requirements for installing Essentials)
: supported devices 1-8
: supported network management systems 1-7

reinstallations

: cancelling 1-16
: from local CD-ROM drives 1-17
: from remote CD-ROM drives 1-17
: installation notes 1-16
: preinstallation checks (automatic) 1-18
: procedures 1-18
: time required 1-16

troubleshooting A-1 to A-8

uninstalling Essentials 1-20 to 1-21

: caution regarding 1-20
: script for 1-20
: troubleshooting A-5

upgrades

: cancelling 1-13
: from local CD-ROM drives 1-13
: from remote CD-ROM drives 1-13
: installation notes 1-13
: preinstallation checks (automatic) 1-14
: procedures 1-13 to 1-14
: time required 1-13
: upgrade paths 1-3

Inventory application

device

: adding manually 2-11 to 2-13
: attributes, changing 2-15 to 2-16
: importing 2-13 to 2-14

setting up 2-10 to 2-14

sources of imported device data

: CSV (comma-separated values) files 2-13
: DIF (device integration file) 2-13
: NMS (network management systems) 2-14

troubleshooting device importation 2-14

L

limiting logged messages by type 2-18

local information for devices, entering 2-29

logging

: into the CiscoWorks2000 Server 2-7
: out of CiscoWorks2000 2-40

M

maintenance contracts, entering device serial numbers for 2-15 to 2-16

managed devices

: adding device information (see Inventory application) 2-10
: verifying installation with 2-10

memory (RAM) requirements for installation

: client 1-6
: server 1-4

messages

: limiting logging by types 2-18
: router syslog, specifying servers for 2-18
: verifying network message processing by Syslog Analyzer 2-20 to 2-21
: See also error messages

modem access to CCO xi

modifying device

: configuration information 2-30
: security 2-30 to 2-31

mounting

: local CD-ROM drives B-2
: remote CD-ROM drives B-3

N

NetConfig

setting up 2-37 to 2-39

using to verify device

: configurations 2-37 to 2-38
: credentials 2-38
: security 2-39

network administration

: contacting Cisco (TAC) xi
: logging into the CiscoWorks2000 Server 2-7
: logging out of CiscoWorks2000 2-40
: prerequisite skills viii

Network Management Systems (NMS) (see NMS)

network messages, verifying Syslog Analyzer processing of 2-20 to 2-21

NMS (network management systems)

: importing devices from 2-14
: supported by Essentials 1-7

notes

in documentation, significance of x

installation notes

: new installations 1-9
: reinstallations 1-16
: upgrades 1-13

O

: online help, using ix

P

passwords

: adding to inventory (see Software Management)
: Enable (see Configuration Management)
: Telnet (see Configuration Management)

polling options for testing device views, setting up 2-16 to 2-17

ports, specifying alternative 2-6

preferences, setting (see Software Management)

preinstallation checks (automatic) during

: new installations 1-11
: reinstallations 1-18
: upgrades 1-14

preparing to use Essentials 2-1 to 2-40

: Availability, setting up 2-16 to 2-17
: Configuration Management, setting up (see Configuration Management application)
: Inventory, setting up (see Inventory application)
: overview 2-2 to 2-5
: Software Management, setting up (see Software Management application)
: Syslog Analysis, setting up (see Syslog Analysis application)

prerequisites for installation (see installation)

proxy errors, troubleshooting A-6

R

rcp (remote copy protocol)

selecting as active file transfer method 2-28

setting up the server 2-25 to 2-28

: creating the rcp remote user account 2-25 to 2-26
: enabling the rcp daemon 2-27
: selecting as active file-tranfer method 2-28

read and write community strings, entering for devices 2-29

reinstallations (see installation)

S

scheduling image transfers to devices 2-28 to 2-29

security for devices, modifying 2-30 to 2-31

serial numbers, entering for devices 2-15 to 2-16

server requirements for installing Essentials 1-3 to 1-5

: additional required software 1-4
: available drive space 1-4
: memory (RAM) 1-4
: recommendations 1-4 to 1-5
: system hardware 1-4

servers

CiscoWorks2000

: accessing 2-6
: logging into 2-7
: requirements for installing Essentials 1-3 to 1-5
: troubleshooting access to A-5

rcp (see rcp)

specifying for router syslog messages 2-18

TFTP, setting up 2-22 to 2-25

service contracts, entering device serial numbers for 2-15 to 2-16

setting up

: Availability 2-16 to 2-17
: Configuration Management (see Configuration Management application)
: inventory (see Inventory application)
: NetConfig (see NetConfig)
: polling options for testing device views 2-16 to 2-17
: Software Management (see Software Management application)
: Syslog Analysis (see Syslog Analysis)

Software Management application 2-21 to 2-29

setting up

: device passwords in inventory 2-22
: preferences 2-22
: rcp server (see rcp)
: space for downloaded files 2-21
: TFTP server 2-22 to 2-25
: user bin to use the at and cron files 2-28 to 2-29

software requirements for installing Essentials

: client 1-6
: server, additional on 1-4

static device views, creating 2-14 to 2-15

status of devices

: displaying 2-12
: updating 2-12
: verifying 2-12

support

: maintenance customers and partners (CCO) x to xi
: network adminsitrators (TAC) xi
: online help ix

switches and routers, configuring for Syslog Analysis 2-17 to 2-19

Syslog Analysis application, setting up 2-17 to 2-21

configuring routers and switches 2-17 to 2-19

: Catalyst devices 2-18 to 2-19
: Cisco IOS devices 2-18

verifying

: network message processing 2-20 to 2-21
: settings in the syslog configuration file 2-19 to 2-20
: the Syslog Analyzer 2-20 to 2-21

System Configuration dialog box, description 2-9

T

TAC (Technical Assistance Center), contacting (network adminstrators only) xi

TACACS information for devices, entering 2-29

Technical Assistance Center (TAC), contacting (network administrators only) xi

technical support

: maintenance customers and partners (CCO) x to xi
: network administrators (TAC) xi
: online help, using ix

Telnet

: access to CCO xi
: passwords for devices, entering 2-29

test device views, verifying installation with 2-16 to 2-17

TFTP (Trivial File-Transfer Protocol)

: daemon, enabling 2-23
: directory, creating 2-24
: server, setting up 2-22 to 2-25
: troubleshooting A-5

time required for

installing Essentials

: new installations 1-9
: reinstallations 1-16
: upgrades 1-13

uninstalling Essentials 1-20

Trivial File-Transfer Protocol (see TFTP)

troubleshooting

access to CiscoWorks2000 Server A-5

CDDM Syslog A-5

device importation 2-14

DIServer 2-12

Netsys integration setup 2-36 to 2-37

specific situations

: browser problems A-7
: daemon manager not running A-6 to A-7
: failure to uninstall a package A-5
: proxy errors A-6

TFTP A-5

web servers A-5

U

uninstalling Essentials (see installation)

unmounting

: local CD-ROM drives B-6
: remote CD-ROM drives B-6

updating device status 2-12

upgrading Essentials (see installation)

user bin, allowing use of at and cron 2-28 to 2-29

V

verifying

: available disk space 1-4
: device status 2-12
: network message processing by Syslog Analyzer 2-20 to 2-21
: test device views for 2-16 to 2-17

vold process, for CD-ROM devices B-2

W

warning messages during installation, definition A-2

world-wide web

browser

: problems, troubleshooting A-7
: requirements for installing Essentials 1-6
: using to access CiscoWorks2000 Server 2-6

CCO, accessing on xi

Cisco documentation on, accessing viii

servers, troubleshooting A-5