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This appendix provides troubleshooting information for Essentials installation and setup, and contains the following sections:
If the Installer window does not appear after you insert the CD-ROM, you can run the installation program from the Run dialog box.
Step 2 In the Open field, enter:
drive:\setup.exe
where drive is the CD-ROM drive letter.
If the Login Manager dialog box on the CiscoWorks2000 desktop does not appear correctly when you try to log in for the first time after upgrading, clear your browser cache as follows, then reenter the server URL in your browser.
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Note Wait a few seconds after the server starts before logging in. If you have trouble logging in, click the Reload button on your browser. |
Microsoft Internet Explorer:
Step 2 Select the General tab.
Step 3 Click Delete Files.
Netscape Navigator:
Step 2 Select Advanced > Cache.
Step 3 Click Clear Memory Cache, then click OK in the Memory Cache dialog box.
Step 4 Click Clear Disk Cache, then click OK in the Disk Cache dialog box.
The following types of error messages might appear during the installation:
All messages that appear during Essentials installation are logged in the C:\cw2000_in002.log file.
Table A-1 shows error messages that might occur during installation and describes the reasons for the errors.
| Message | Reason for Message | User Action | ||
|---|---|---|---|---|
CiscoWorks 2000 installation cannot proceed because you are not logged in as an administrator. | You are not logged in to Windows NT with administrator privileges. | Log in with local administrator privileges and try installing again. | ||
Decompression failed on <file>. The error was for <error code per CompressGet> | If Essentials was downloaded, a transmission error occurred, or the installation media is damaged. | Retry the download. If you still have errors, contact your technical support representative. | ||
General file transmission error. Please check your target location and try again. Error number: <error code> | If Essentials was downloaded, a transmission error might have occurred. | Retry the download. If you still have errors, contact your technical support representative. | ||
Unable to write <infoFile> or Unable to create <infoFile> | A file-write operation failed. | Run the file system checking utility, then repeat the installation. | ||
Cannot stop service <servicename> | The installation (or uninstallation) tried to stop the service <servicename> unsuccessfully. | Select Control Panel > Services and try to stop service <servicename> manually, then proceed with installing or uninstalling. | ||
UseDLL failed for <dll> | <dll> is supposed to be available at any time for any process, but NT failed to load it. | Check permissions on Windows NT System 32. If the <dll> is secure.dll or r_inst.dll, check the product installation medium for errors. or Reinstall Windows NT. | ||
<function> failed: DLL function not found | <dll> is supposed to be available at any time for any process, but NT failed to load it. | Check permissions on Windows NT System 32. If <dll> is secure.dll or r_inst.dll, check the product installation medium for errors. or Reinstall Windows NT. | ||
OpenFile failed: <pathname> | A file open operation failed. | Run the file system checking utility, then repeat the installation. | ||
ProtectFile failed: <file>: error. WWW admin security may be incomplete | Setting file permissions failed because the user might not be allowed to change them. | Log in as administrator.
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Launch of isql script failed | Existing database file is broken, or the previous version of Essentials is destroyed. (This message might be issued during reinstallation.) | Contact your support representative. | ||
The installer requires temporary workspace. You have less than 8 MB of free space on <drive on which temporary directory is located>: Please free up some space and try again. | Insufficient drive space for temporary installation files. | Make more drive space available, then rerun installation. | ||
The installer has verified the following on your system: Insufficient disk space (footprint & runtime). | Insufficient disk space available to install the product. | Create additional free space on the drive or install both CD One and Essentials on a different drive. | ||
The installer has verified the following on your system: Insufficient memory (RAM). | Insufficient RAM to meet Essentials requirements. | Finish the installation, then reconfigure the system. | ||
The installer has verified the following: Insufficient swap space (or paging file). | Insufficient swap space to meet Essentials recommendations. | Finish the installation, then increase paging file size. | ||
The installer has verified the following: Insufficient CPU. | Insufficient CPU to meet Essentials recommendations. | Install both CD One and Essentials on a different system. | ||
You have enough space to install Essentials. However, if you want to install other applications after installing Essentials, please check the system requirements for those products. | Possibly insufficient disk space available to install the other products. | If you plan to install other products that depend on Essentials, you might need to create additional free space on the drive or install CD One, Essentials, and other products on a different drive. | ||
The installer has determined that the destination drive has an <NTFS or FAT> file system. You have <size and units> of space. The product requires <size and units> on this drive. | Insufficient disk space available to install the product. | Create additional free space on the drive or install both CD One and Essentials on a different drive. | ||
Failed to set file permissions. | Installation program is unable to set file permissions. The most likely causes are:
| Fix problem, then rerun installation program. | ||
<...> is already running! Wait for it to finish and press the OK button below | An installation subtask is still running. | Wait for installation subtask to finish running, then click OK to proceed. | ||
Unable to create/open log file. | Installation program was unable to create or open installation log file cw2000_inxxx.log, where xxx is a sequential number starting from 001 (in the root directory of the drive on which you are installing). | Determine why file could not be created or opened, fix problem, then rerun installation. Common causes of this problem are lack of disk space or write protection on the file. | ||
Error creating user bin <... > See the troubleshooting section in user manual | Installation program could not create the user bin account. | Fix problem, then rerun the installation. | ||
Cannot find script to upgrade database | Problem with database upgrade. | Contact your technical support representative. | ||
Database upgrade failed | Problem with database upgrade. | Contact your technical support representative. | ||
Database upgrade result unknown | Problem with database upgrade. |
If you try to remove Essentials but the uninstallation program fails to delete a package, try running the uninstall program again. Several circumstances can allow a package to remain. Usually running the uninstallation program again removes the package.
The server uses port 1741. Make sure you enter the correct URL when accessing the server:
http://server_name:1741
where server_name is the name of the server.
If you still cannot access the server, enter the following command at a DOS prompt to make sure your server is running:
ping server_name
If you get a message that the server is "alive" and get a proxy error when you try to connect to the server, make sure the proxy is set up correctly. If your server is configured to use a proxy server outside the firewall, you will get proxy errors if you configured the proxy to ignore requests to a certain machine, set of machines, or domain.
You specify a proxy server in Netscape Navigator under Options > Network Preferences > Proxies and in Internet Explorer under Tools > Internet Options > Connections > LAN Settings.
Your proxy is set up incorrectly if:
CiscoWorks2000 relies on the Daemon Manager to control its processes. If the Daemon Manager is not running, you cannot access the server. If you interrupt an installation or uninstallation, the Daemon Manager might not have restarted.
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Note Wait a few seconds after the server starts before logging in. If you have trouble logging in, click the Reload button on your browser. |
To start or stop the Daemon Manager from the GUI:
Step 2 Double-click Services.
Step 3 Select CW2000 Daemon Manager from the dialog box.
Step 4 To start the server, click Start.
Step 5 To stop the server, click Stop.
To start (or stop) the Daemon Manager from the command-line interface:
Step 2 Open a command prompt window or shell window.
Step 3 Stop the server by entering:
# net stop crmdmgtd
Step 4 Start the server by entering:
# net start crmdmgtd
You can check for failures of back-end server processes by selecting CiscoWorks2000 Server > Administration > Process Management > Process Status. Only users with administrator privileges can start and stop processes. For details, refer to Getting Started with the CiscoWorks2000 Server.
If the desktop buttons do not work, Java and JavaScript are not enabled. Make sure you enable Java and JavaScript.
Make sure the browser cache is not set to zero.
Do not resize the browser window while the desktop main page is loading. This can cause a Java error.
For information about setting up browsers, refer to Installing and Setting Up CD One on Windows NT.
To improve server performance for Essentials, consider these options:
Posted: Fri Mar 31 10:50:01 PST 2000
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