Index

index

A

accessing

CCO x

: FAQ on x
: via modem x
: via Telnet x
: via the world-wide web x

CiscoWorks2000 server 2-5

: specifying an alternative port 2-5
: troubleshooting A-7 to A-9

documentation

: feedback form, electronic vii
: in CD-ROM package vii
: on the world-wide web vii

Add/Import Status Summary dialog box, description 2-10

Add a Single Device dialog box, description 2-9

adding devices to the inventory (see Inventory application)

additional software requirements (see system requirements)

Add Passwords dialog box, description 2-9

administrators (see network administration)

alternative ports, specifying for server access 2-5

Availability, setting up 2-14

B

: boot loader upgrades, Software Management application 2-18
: browsers (see web browsers)

C

CastleRock SNMPc, importing devices from 2-11

cautions

regarding

: database backup and restore options 1-12
: uninstalling Essentials 1-18

significance of ix

CCO (Cisco Connection Online)

accessing

: FAQ on x
: via modem x
: via Telnet x
: via the world-wide web x

services ix

support for maintenance customers and partners ix

changing device attributes 2-13

Cisco Connection Online (see CCO)

CiscoWorks2000 server

accessing 2-5

configuring system-wide information on 2-6 to 2-7

logging into (system administrators) 2-5

logging out of (system administrators) 2-31

requirements for installing Essentials 1-3 to 1-4

troubleshooting

: access A-7 to A-9
: name and URL A-7

verifying running of A-7

CiscoWorks for Switched Internetworks (CWSI), importing devices from

client requirements 1-5

comma-separated value (CSV) files, importing devices from 2-9

community strings, read and write, setting up 2-20

configuration archive, and device credentials 2-20

Configuration Management, setting up 2-20 to 2-22

modifying

: device configurations for 2-21
: device security 2-21 to 2-22

NetConfig, using to verify

: device configurations 2-28 to 2-29
: device credentials 2-29
: device security 2-30

Netsys integration, setting up 2-22 to 2-28

passwords, entering

: Enable 2-20
: Telnet 2-20

rcp information 2-20

read and write community strings 2-20

TACACS information 2-20

troubleshooting 2-28

configuring

: CiscoWorks2000 server 2-6
: routers and switches for Syslog Analysis 2-15 to 2-16
: SMTP server 2-19

contacting Cisco

: maintenance customers and partners (CCO) x
: network administrators (TAC) x

conventions, typographical, in this document viii

creating a device view 2-12

CSCOpx file, system messages in 2-15

CSV (comma-separated value) files, importing devices from 2-9

CWSI (CiscoWorks Switched Internetworks), importing devices from 2-11

D

default

directory for syslog message logging 2-15

file transfer servers (see rcp or TFTP) 2-18

installation log files

: installation 1-10
: reinstallations 1-16
: upgrades 1-13

TCP ports 2-5

deleting Essentials (see uninstalling)

device

adding or importing into inventory (see Inventory application)

attributes, changing 2-13

Catalyst, configuring for Syslog Analysis 2-15 to 2-16

configuration information, modifying for Configuration Management 2-21

configurations, verifying (see NetConfig)

credentials, verifying (see NetConfig)

integration

: files (DIF), importing devices from 2-9
: status report 2-10

IOS, configuring for Syslog Analysis 2-15 to 2-16

managed, checking status of 2-10

security

: modifying (see Configuration Management)
: verifying (see NetConfig)

status

: checking 2-10
: displaying 2-10
: updating 2-10

support devices 1-7

views

: creating static 2-12
: setting up polling options 2-14

Device Name field, description 2-9

DIF (device integration file), importing devices from 2-9

DIServer

: stopping and restarting 2-10
: troubleshooting 2-10

documentation

: feedback form, electronic submission vii
: in CD-ROM package vii
: on the world-wide web vii
: related to this document ix
: typographical conventions in viii

drive space requirements (see system requirements)

E

error messages

description A-3

information type messages A-3

installation log file, checking

: installation 1-10
: reinstallations 1-16
: upgrades 1-13

limiting logged messages by type 2-16

proxy server problems A-8

reasons and actions (table) A-3 to A-7

specific situations

: connection refused A-8
: proxy outside the firewall A-8
: proxy set up with www-int internal server A-8
: proxy set up with www-nms internal server A-8
: server is "alive" but proxy errors occur A-8

types of installation error messages A-3

warning type messages A-3

Essentials

description 1-1

improving system performance A-10

overview 1-1

server (see CiscoWorks2000 server)

upgrading 2-18

: upgrade paths 1-3

exiting

: installation 1-9
: reinstallations 1-15
: upgrades 1-12
: web browsers 2-31

F

FAQ on CCO, accessing x

feedback for for documentation issues, electronic submission vii

files

CSCOpx file, system messages in 2-15

CSV (comma-separated value) files, importing devices from 2-9

DIF (device integration file), importing devices from 2-9

installation log files, checking

: installations 1-10
: reinstallations 1-16
: upgrades 1-13

software image files, storage space for 2-18

syslog.log, messages in 2-15

transferring to and from remote systems

: setup 2-18
: using rcp 2-18
: using TFTP 2-18

H

hardware requirements (see system requirements)

help

: maintenance customers and partners (CCO) ix
: network administrators (TAC) x
: using online viii
: see also troubleshooting

HP Network Node Manager, importing devices from 2-11

I

image files, software, storage space for 2-18

importing devices into the inventory (see Inventory application)

improving system performance A-10

information-type error messages (see error messages)

installation

canceling

: installation 1-9
: reinstallations 1-15
: upgrades 1-12

error messages, checking log file of

: installation 1-10
: reinstallations 1-16
: upgrades 1-13
: error messages, reasons and actions (table) A-3 to A-7

notes 1-12 to 1-15

overview 1-2

prerequisites

: client requirements 1-5
: Essentials upgrade paths 1-3
: network administrator skills vii
: server requirements 1-3 to 1-4
: storage space for software image files 2-18
: supported devices 1-7
: supported network management systems 1-6

procedures 1-8 to 1-13

troubleshooting A-1 to A-10

verifying 2-10

Inventory application

device

: adding manually 2-9 to 2-11
: attributes, changing 2-13
: importing 2-11 to 2-12
: views, creating 2-12

setting up 2-8 to 2-13

sources of imported device data

: CastleRock SNMPc 2-11
: CSV (comma-separated value) files 2-9
: CWSI 2-11
: DIF (device integration file) 2-9
: HP Network Node Manager 2-11 to 2-12
: NMS (network management systems) 2-9

IOS devices, configuring for Syslog Analysis 2-15 to 2-16

L

limiting logged messages by type 2-16

local information for devices, entering 2-20

log files, installation (see installation, log files)

logging

: in, after upgrading A-2
: messages in Syslog Analysis 2-15

M

managed devices, checking status 2-10

memory requirements (see system requirements)

messages

: in analyzing router and network performance 2-15
: limiting logging by type 2-16
: logging, in Syslog Analysis 2-15
: router syslog, specifying servers for 2-15
: verifying network message processing by Syslog Analyzer 2-17
: See also error messages

modem access to CCO x

N

name and URL of CiscoWorks2000 server, troubleshooting A-7

NetConfig, setting up for Configuration Management

: verifying device configurations 2-28 to 2-29
: verifying device credentials 2-29
: verifying device security 2-30

Netsys integration, setting up for Configuration Management 2-22 to 2-28

: setup on a remote Windows NT system 2-24 to 2-26
: supported Netsys versions 2-22
: troubleshooting 2-27 to 2-28
: upgraded Netsys integration 2-23 to 2-24

network administration

: contacting Cisco (TAC) x
: logging in 2-5
: logging out 2-31
: prerequisite skills vii

NMS (network management systems)

: environments supported 1-6
: importing devices from 2-9

notes, significance of ix

O

: online help, using viii
: optimization (see improving system performance) A-10

P

passwords

: device, adding to inventory (see Inventory application)
: Enable (see Configuration Management)
: Telnet (see Configuration Management)

ping command, description A-7

polling options for testing device views, setting up 2-14

ports

: alternative, specifying 2-5
: default TCP 2-5

preparing to use Essentials 2-1 to 2-31

Availability, setting up 2-14

CiscoWorks2000 server, accessing 2-5

Configuration Management, setting up (see Configuration Management)

configuring

: CiscoWorks2000 server 2-6 to 2-7
: routers and switches for Syslog Analysis 2-15 to 2-16
: SMTP server 2-19

device data and passwords, adding (see Inventory application)

file transfers, setting up 2-18

: transfers to and from remote systems (see files)

Inventory application, setting up (see Inventory application)

overview (table) 2-2 to 2-4

software management, setting up 2-18

software management preferences, setting 2-19 to 2-20

Syslog Analysis, setting up 2-15

Syslog Analyzer, verifying 2-17

prerequisites for installation (see installation)

proxy

: server problems, description A-8
: set up with www-int internal server A-8
: set up with www-nms internal server A-8

Q

: quitting (see exiting)

R

RAM memory requirements (see system requirements)

rcp (remote copy)

: disabling 2-18
: server, default with devices supporting rcp 2-18

Read Community String field requirements 2-9

S

Select Program Folder dialog box, during typical

: installation 1-9
: reinstallations 1-15
: upgrades 1-12

servers

CiscoWorks2000

: access, troubleshooting A-7 to A-9
: accessing 2-5
: name and URL, troubleshooting A-7
: requirements for installation 1-3 to 1-4

proxy, problems with A-8

rcp (remote copy), in file transfers 2-18

requirements (see system requirements)

SMTP, configuring 2-19

TFTP, default with non-rcp devices 2-18

setting software management preferences 2-19 to 2-20

setting up

: Availability 2-14
: Configuration Management (see Configuration Management)
: file transfers 2-18
: Software Management application 2-18
: Syslog Analysis 2-15

SMTP server, configuring 2-19

software

: image files, storage space required 2-18
: management preferences, setting 2-19 to 2-20

Software Management application

: boot loader upgrades 2-18
: setting up 2-18
: storage space requirements for software image files 2-18

storage space for software image files, installation prerequisite 2-18

support

: customers and partners (CCO) ix
: network administrators (TAC) x
: online help, using viii

supported devices 1-7

syslog.log file, messages in 2-15

Syslog Analysis application

: configuring routers and switches for 2-15 to 2-16
: setting up 2-15

Syslog Analyzer, verifying 2-17

System Configuration dialog box 2-7

system performance, improving A-10

system requirements for installation

client

: for local device import 1-6
: for remote device import 1-6

server

: additional software 1-3
: CiscoWorks2000 and Essentials (table) 1-3
: drive space 1-3
: Essentials only (table) 1-4
: memory (RAM) 1-3
: recommendations 1-4
: system hardware 1-3

T

TAC (Technical Assistance Center), contacting (network administrators only) x

TCP (Transmission Control Protocol) ports, default 2-5

Technical Assistance Center (TAC), contacting (network administrators only) x

technical support

: customers and partners (CCO) ix
: network administrators (TAC) x
: online help, using viii
: see also troubleshooting

Telnet access to CCO x

tftpboot directory, description 2-18

TFTP server, description 2-18

tracking messages, Syslog Analysis for 2-15

transferring files to and from remote systems

Transmission Control Protocol (see TCP)

Trivial File Transfer Protocol (TFTP) server, description 2-18

troubleshooting

CiscoWorks2000 server

: access A-7 to A-9
: name and URL A-7

Configuration Management setup 2-28

DIServer 2-10

importing device data 2-12

installation A-1 to A-10

specific situations

: browser problems A-10
: daemon manager not running A-8 to A-9
: failure to delete a package during uninstallation A-7
: installer window does not appear A-2
: proxy server problems A-8
: verifying that the server is running A-7

U

uninstalling

: Essentials 1-17
: optional components 1-17

UNIX workstations, importing remote devices from 1-6

updating

: configuration 2-10
: device status 2-10

upgrades

: logging in after A-2
: system software 2-18

URL and name of CiscoWorks2000 server, troubleshooting A-7

V

: verifying Syslog Analyzer 2-17

W

warning-type error messages (see error messages)

world-wide web

accessing CCO on x

browsers

: quitting 2-31
: troubleshooting problems with A-10
: URL for the server 2-5

Cisco documentation on vii

www-int internal server, proxy set up with A-8

www-nms internal server, proxy set up with A-8

Table of Contents

index