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As a network administrator you need to perform maintenance to keep your inventory information updated.
In this scenario, you will use the following applications:
No prerequisites are required.
For a complete description of the required tasks, refer to the online help.
Use the following to perform maintenance tasks:
Step 1 Select Resource Manager Essentials > Contract Connection > Check Contract Status. The CCO Login dialog box appears.
Step 2 Enter your CCO username and password, then click Next.
The Select Contracts dialog box appears. If you do not see any contracts, you might not have the privileges required for Contract Agent access. Send an email to cco-team@cisco.com to have your profile updated, or after you log in to CCO, you can use the CCO Profile button to update the CCO profile page.
If you have the appropriate permissions but do not see specific contracts, send an email to commerce-agents@cisco.com to investigate why your contracts are not listed.
Step 3 Complete the Select Contracts dialog box:
(a) Press Ctrl and click the left mouse button to select individual contracts or use Shift-Click to select a range of contracts.
(b) To select devices click Next. The Select Devices dialog box appears. Select the devices, click Next.
(c) If you do not want to select specific contracts or devices, click Finish to select all contracts.
The Transfer Data to Contract Agent dialog box appears.
Step 4 Click Finish to transfer the device details from your Essentials database to the Contract Agent on CCO.
The Device Type Summary Report appears.
Step 5 Save the report using the Save As tab or CSV format option.
Step 6 Click Close.
The electronic serial number (number embedded in the software on the device) rarely matches the shipment serial number (serial number on the device at the time of shipment from Cisco) known to the Contract Agent. To update device serial numbers, perform the following steps:
Step 1 Review a recent Device Type Summary report. Follow the "Check the Contract Status on Network Devices" procedure.
Step 2 Using the report, highlight the devices that do not have their managed serial numbers. This is the number from the Essentials inventory database that the Contract Agent matches with the shipment serial number in their database.
Step 3 Retrieve the serial number for each device and enter it on your hard copy report.
Step 4 Select Resource Manager Essentials > Administration > Inventory > Change Device Attributes and manually enter each serial number into the Essentials inventory. For detailed procedures on changing device attributes, refer to the online help.
After you perform maintenance tasks, verify that they were done.
If the report shows that you need to update any of your contracts, contact your Cisco representative.
Step 1 Select Resource Manager Essentials > Contract Connection > Check Contract Status to rerun the Device Type Summary Report.
Step 2 Review the device serial numbers you just added to make sure they are accurate.
Posted: Mon Nov 29 18:39:15 PST 1999
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