|
|
Essentials provides the following tools:
You access these tools by opening the Tools drawer. For detailed information on Tools, refer to the online help.
For your convenience, Essentials provides links to frequently used CCO tools. You need a CCO username and password to use these tools. Technical tips, troubleshooting information, a bug toolkit, open forum, and Technical Assistance Center (TAC) access are among the available CCO tools.
Case Management enables troubleshooting and network maintenance information transfer between your network and the Cisco TAC.
Case Management lets you submit, update, or review a question or problem report on your Cisco products. This tool extends the existing CCO web tools by automatically collecting network device statistics from your network to attach to the case description.
Connectivity tools let you check device connectivity, run traceroutes, and ping devices on the network.
Scenario: You want to check device connectivity by protocol.
To check device connectivity, perform the following steps:
Step 1 Select Tools > Connectivity Tools > Management Station to Device.
The Check Connectivity dialog box appears. (See Figure 12-1.)
Step 2 Enter the name or IP address of the device and select the connectivity types, then click Next.
If you selected SNMP, the SNMP Passwords dialog box appears. (See Figure 12-2.) If necessary, change the default Read and Write community strings, then click Next.
The Connectivity Results dialog box appears. (See Figure 12-3.)
Step 3 Click Next to see the interface test results.
The Interface Test Results window appears. (See Figure 12-4.)
Scenario: You want to detect routing errors between the NMS and a device.
To check a device traceroute, perform the following steps:
Step 1 Select Tools > Connectivity Tools > Traceroute.
The Traceroute dialog box appears. (See Figure 12-5.)
Step 2 Enter the name or IP address of the device, then click Get.
The traceroute is displayed in the Traceroute dialog box. The devices in the traceroute are listed sequentially, from the connection origin to the device.
Scenario: You want to ping a device to test its reachability.
To ping a device, perform the following steps:
Step 1 Select Tools > Connectivity Tools > Ping.
The Ping dialog box appears.
Step 2 Enter the name or IP address of the device, then click Get.
The ping statistics for the specified device appear in the Ping dialog box. (See Figure 12-6.)
You can verify which of your Cisco IOS devices are covered by a service contract and review contract details with the Check Contract Status option. For an overview or detailed information on Contract Connection, select Help > CCO and Device Management Tools > Contract Connection.
You must have CCO login privileges. If you do not have a user account and password on CCO, contact your channel partner or enter a request on the main CCO web site.
Scenario: You have recently been asked which devices need their contracts updated. You need to check the contract status on all devices in your network.
Step 1 Select Tools > Contract Connection > Check Contract Status.
The CCO Login dialog box appears.
Step 2 Enter your CCO username and password, then click Next.
The Select Contracts dialog box appears. If you do not see any contracts, you might not have the privileges required for Contract Agent access. Contact the cco-team@cisco.com alias to have your profile updated, or after you log in to CCO, you can use the CCO Profile button to update the CCO profile page.
If you have the appropriate permissions but do not see specific contracts, contact the commerce-agents@cisco.com alias to investigate why your contracts are not listed.
Step 3 Complete the Select Contracts dialog box as follows:
The Transfer Data to Contract Agent dialog box appears.
Step 4 Click Finish to transfer the device details from your Essentials database to the Contract Agent on CCO.
The Device Type Summary Report appears.
Step 5 Save the report using the Save As tab or CSV format option.
Step 6 Click Close to close the report.
The electronic serial number (number embedded in the software on the device) rarely matches the shipment serial number (serial number on the device at the time of shipment from Cisco) known to the Contract Agent. To maximize the number of matches in your Contract Connection reports, update the managed serial number in the Essentials inventory by selecting Admin > Inventory > Change Device Attributes.
Scenario: You have recently checked your contract status and noticed that several devices do not have their serial numbers. Because this decreases the accuracy of the summary reports, you need to add all device serial numbers available to you to the Essential inventory. Then rerun the summary report to see if more contracts were found.
To update device serial numbers, perform the following steps:
Step 1 Review a recent Device Type Summary report. Follow the "Checking Contract Status" procedure in this section to run the Device Type Summary report.
Step 2 Using the report, highlight the devices that do not have their managed serial numbers. This is the number from the Essentials inventory database that the Contract Agent matches with the shipment serial number in their database.
Step 3 Retrieve the serial number on each device and enter it on your hard copy report.
Step 4 Manually enter each serial number into the Essentials inventory by selecting Admin > Inventory > Change Device Attributes. For detailed procedures on changing device attributes, refer to the online help.
Step 5 Select Tools > Contract Connection > Check Contract Status to rerun the Device Type Summary Report.
All Cisco routers and access servers running Cisco IOS Release 11.0(6) or later have an HTTP server. This is an embedded subcomponent of the Cisco IOS software. With Device Navigator, you can connect to the HTTP service running on a Cisco router or a Cisco access server.
This completes the chapter on Tools.
Posted: Wed Oct 6 12:04:32 PDT 1999
Copyright 1989-1999©Cisco Systems Inc.
