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These release notes are for use with the Windows NT version of the CD One 2nd Edition 1.1.1 Voice Update for the CiscoWorks2000 family of products.
These release notes provide:
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Note These release notes contain information about the Voice Update for CD One 2nd Edition only. Refer to the Release Notes for CD One 2nd Edition on Windows NT for more information. |
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Note Adobe Acrobat Reader 4.0 is required for PDF files. |
Use these publications to learn how to install and use CD One 2nd Edition 1.1.1 Voice Update:
Use these publications to learn how to install and use Cisco CallManager 3.0(2b):
For information about CiscoWorks2000 supported devices, refer to the
following URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/
Click on the appropriate product suite, then click Supported Devices.
All print documentation for CiscoWorks2000 products is available in HTML and PDF formats at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/
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Caution The Voice Update overwrites certain CD One 2nd Edition packages, so a rollback to CD One 2nd Edition requires that you uninstall and reinstall CD One 2nd Edition and restore your database. |
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Note The CD One 2nd Edition 1.1.1 Voice Update is backward- compatible with Campus Manager 3.0, so you do not have to install the Campus Manager 3.0.1 Voice Update to use the CD One 2nd Edition 1.1.1 Voice Update. |
The 1.1.1 Voice Update for CD One 2nd Edition is a collection of updated packages needed for voice support. The Voice Update contains only updated packages, not a complete CD One 2nd Edition image. Therefore, CD One 2nd Edition is required for the Voice Update.
Use the CD One 2nd Edition 1.1.1 Voice Update if you plan to use Cisco CallManager3.0(2b)with CD One 2nd Edition or need any of the following fixes to known problems in CD One 2nd Edition:
This section contains:
Only the installation paths in Table 1 are supported.
| If you want to... | Then you must... | ||
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Install the Voice Update on | 1. Back up your database. 2. Install the CD One 2nd Edition Voice Update. | ||
Reinstall the Voice Update on a system that already has an installed Voice Update. | 1. Reinstall the Voice Update from CD-ROM or CCO. | ||
Reinstall CD One 2nd Edition plus the Voice Update on a system that already has an installed Voice Update. | 1. Run the allowrollback script. 2. Reinstall CD One 2nd Edition. 3. Reinstall the CD One 2nd Edition Voice Update from CCO or CD-ROM.
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Uninstall both | 1. Back up your database. 2. Uninstall CD One 2nd Edition (also uninstalls the Voice Update and your database.) | ||
Remove CD One 2nd Edition Voice Update and return to CD One 2nd Edition. | 1. Back up your database. 2. Uninstall CD One 2nd Edition (also uninstalls the Voice Update and your database.) 3. Reinstall CD One 2nd Edition. 4. Restore data from your backup that you made previous to the Voice Update installation. |
The CD One 2nd Edition 1.1.1 Voice Update and a readme file explaining the installation procedure are available from CCO at the following URL:
http://www.cisco.com/kobayashi/sw-center/netmgmt/cw2000/
cw2000server.html
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Caution The Voice Update overwrites certain CD One 2nd Edition packages, so to roll back to CD One 2nd Edition, you must uninstall and reinstall CD One 2nd Edition, and you will need this backup. |
a. Select CiscoWorks2000 Server > Administration > Database Management > Back Up Data Now. The Back Up Data Now dialog box appears.
b. Enter the pathname of the target directory.
c. To begin the backup, click Finish.
Step 2 Insert the Voice Update for the CD One 2nd Edition disk in your CD drive. The Installer Window opens. Continue to Step 4.
Step 3 If the Installer window does not open, select Start > Run. The Run dialog box opens.
Step 4 In the Open field, enter:
drive:\setup.exe
where drive is the CD-ROM drive letter. The Installer window opens.
Step 5 Click the Install button to install. The Welcome window opens.
Step 6 Click Next. The Start Copying Files window opens.
Step 7 Click Next. The Setup Complete window opens.
Step 8 Click Finish.
Step 9 To verify the installation, select CW2000Server > About CW2000 > Applications and Versions. The CD One 2nd Edition row should display the current installation date and one installed patch.
The Voice Update overwrites certain CD One 2nd Edition packages, so uninstalling the Voice Update removes both the Voice Update and CD One 2nd Edition, as well as your database. The allowrollback script allows you to reinstall CD One 2nd Edition plus the Voice Update without needing to uninstall.
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Caution You must reinstall the Voice Update after running this script to return your system to a supported configuration. |
If you want to remove the Voice Update, refer to the "Uninstalling CD One 2nd Edition and the Voice Update" section.
Step 2 Run the allowrollback script for CD One 2nd Edition.
cd /path/setup
allowrollback.sh cdone
where path is the path in which you installed CD One 2nd Edition (the default is C:\Programs\Files\CSCOpx.)
Step 3 Reinstall CD One 2nd Edition to restore files that were overwritten by the Voice Update. Refer to Installing and Setting Up CD One 2nd Edition on Windows NT for more information.
Step 4 Delete the temporary file cw2k.install:
del/TEMP/cw2k.install
where TEMP is the setting of your TEMP environment variable.
Step 5 Reinstall the Voice Update according to the instructions in the "Installing the Voice Update from the CD-ROM" section.
Step 6 To verify the installation, select CW2000 Server > About CW2000 > Applications and Versions. The CD One 2nd Edition row should display the current installation date and one installed patch.
The Voice Update overwrites certain CD One 2nd Edition packages, so to roll back to CD One 2nd Edition, you must uninstall and reinstall CD One 2nd Edition and restore data from the backup previous to the Voice Update installation.
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Caution Uninstalling CD One 2nd Edition deletes the database. Make sure to back up your database before uninstalling. |
If you want to reinstall both CD One 2nd Edition and the Voice Update, refer to the "Reinstalling CD One 2nd Edition and the Voice Update" section.
a. Select CiscoWorks2000 Server > Administration > Database Management > Back Up Data Now. The Back Up Data Now dialog box appears.
b. Enter the pathname of the target directory.
c. To begin the backup, click Finish.
Step 2 Uninstall CD One 2nd Edition (also uninstalls the Voice Update and the database.) Refer to Installing and Setting Up CD One 2nd Edition on Windows NT.
Step 3 Reinstall CD One 2nd Edition. Refer to Installing and Setting Up CD One 2nd Edition on
Windows NT.
Step 4 Restore the database from your backup in Step 1. Refer to the ANI Server Admin online help for more information.
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Caution Restoring the database from a backup permanently replaces your database with the backed up version. Also, as a part of restoring the database, CiscoWorks2000 is shut down and restarted. Make sure you are not running any critical tasks. Otherwise, you might lose data. |
Notes for the CD One 2nd Edition 1.1.1 Voice Update and Cisco CallManager 3.0(2b) software releases include:
Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
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You can access CCO in the following ways:
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The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
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In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
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