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This appendix provides information about troubleshooting CiscoView. It provides the most common FAQs (Frequently Asked Questions) and a troubleshooting table of common symptoms.
--- Frequently Asked Questions
--- Troubleshooting
--- Frequently Asked Questions
--- Troubleshooting
--- Frequently Asked Questions
--- Troubleshooting
--- Frequently Asked Questions
--- Troubleshooting
The following sections provide information about frequently asked questions and troubleshooting for device problems within CiscoView.
This is a list of frequently asked questions concerning device problems.
Refer to the IOS readme file which lists all the supported new devices and refer to the following URL to find out which version of CiscoView is appropriate to support those new devices: http://www.cisco.com/kobayashi/sw-center/netmgmt/ciscoview/cvcww-download.shtml.
One of the following conditions have occurred:
This section provides information about frequently asked questions and troubleshooting for setting community strings within CiscoView.
This is a list of frequently asked questions concerning community strings.
To set the default community strings in CiscoView, click Preferences from the CiscoView Main menu and select the Community tab. Modify the community strings as necessary.
The following sections provide information about frequently asked questions and troubleshooting for SNMP error messages.
This is a list of frequently asked questions concerning SNMP error messages.
You can no longer reach the device in the time specified in the CiscoView SNMP Preferences window.
Increase the time-out if the device is remote, and reduce time-out if the problem is on the network.
While performing a set of operations on a Management Information Base (MIB) object, the value specified for writing does not follow the proper syntax for the MIB object. Verify whether the type matches up and the values are not out of range.
This section provides information about frequently asked questions and troubleshooting for package upgrades.
This is a list of frequently asked questions concerning package upgrades.
Refer to the IOS readme file for a list of the latest device packages, or go to the following URL to find out which device packages to download: http://www.cisco.com/kobayashi/sw-center/netmgmt/ciscoview/cvcw.
The following information describes how to test the basic connectivity and setup for CiscoView. Perform these tasks first when you have a CiscoView-related problem. Then proceed to the troubleshooting tips described in the Troubleshooting table for more solutions to common problems when using CiscoView.
1. Test the IP connectivity:
(a) From the UNIX workstation, try to ping the router's IP address. If the ping is unsuccessful, make sure that IP routing is properly enabled and is functioning normally.
(b) Ping the device by its name as well as by its IP address.
(c) If you can ping the device by it's IP address but not its resolved name, there is a name resolution problem. Consult your system administrator for assistance in resolving this problem.
2. Open a Telnet session to the router:
(a) Enter the show running-config privileged EXEC command to view the router configuration. Verify that there is an snmp-server community string rw command entry in the configuration. If the command is not present, configure the router with the snmp-server community command. If the command is present, make sure that the rw (read-write) keyword is specified, not the ro (read only) keyword.
Table A-1 provides possible solutions for symptoms sometimes experienced by users of CiscoView.
| Symptom | Probable Cause | Possible Solution(s) | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Received CiscoView Timeout error messages. |
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Unable to modify or configure devices. | The write community string may be invalid. The Modify button is disabled. | Click Preferences to modify the write community string. The write community set forth in CiscoView should match what is set in the device for any modification or configuration to work. | ||||||||||||
A card is missing for a particular device. | The latest device package may not be installed. | Upgrade the device package at the following URL:http://www.cisco.com/kobayashi/sw- center/netmgmt/ciscoview/cvcw. Contact TAC if this does not solve the problem. | ||||||||||||
Webserver is down and unable to connect. | The package installer may be shutting down the server to install a device package. This could last for two minutes. |
--- Go to the server machine and run pdshow WebServer from the CSCOp/bin program to verify if the Webserver is running. On UNIX: opt/cscopx/bin On NT: programfiles/pdshow
--- run pdexec JRun Proxy Server to try and start the Webserver.
On UNIX: opt/cscopx/bin On NT: programfiles/pdshow | ||||||||||||
No device package exists for a particular device after using the Device Support utility to download it. | During the time of the installation, the webserver stopped. | Reinstall the device package and start the webserver. Select Abort from the CiscoView main menu to manually stop the installation process and restart the server. | ||||||||||||
There were errors while compiling MIBs during integrations. | MIB compilation failed. | Ignore the errors. This will not affect the completion of the integration. | ||||||||||||
Integration failed at the beginning. | An unknown bug may have occurred. | Verify the NMS version that you are running on. Contact TAC immediately if the icon integration and application registration fails. |
To resolve StackMaker error messages, perform the appropriate recommended action. Table A-2 lists the error message descriptions and possible solutions.
| Error Message | Explanation | Possible Solution |
|---|---|---|
| Could not reach device <devicename>; SNMP request timed out. | The device is not reachable via SNMP with the configured Read Community string. This error occurs when you try to launch StackMaker by clicking the Stack icon from a device display in CiscoView. | Ensure that the device is in operation and reachable by SNMP. Then launch StackMaker again. |
| This device is not stackable and doesn't support StackMaker. | StackMaker finds the device via SNMP, but the device is not stackable because it does not contain the StackMaker MIB. This error occurs when you attempt to stack a device that does not have the latest firmware containing the StackMaker MIB. | Upgrade your firmware to a compatible version. To do this, go to CCO and download the firmware. For more information about downloading from CCO, refer to the online help. |
If you receive an error message, follow the recommended action. Review any release-specific information that might apply to a problem by clicking on the Readme File icon in your CiscoWorks2000 program group. If you cannot resolve the problem, see the "Cisco Support Information" card that came with your product package, or see the "Cisco Support Information" help topic for information on how to contact Cisco support personnel.
To ensure that you receive adequate support from Cisco Support personnel, perform the tasks in Table A-3.
| Task | Action | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Cisco support personnel. |
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Reproduce the problem. | Explain the steps that allow you to reproduce the problem(s). | ||||||||||
Verify the platform in which you are running CiscoView. | Provide platform information for the following:
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Posted: Tue Nov 23 10:26:29 PST 1999
Copyright 1989-1999©Cisco Systems Inc.