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Use these tools and suggestions to diagnose problems with the CiscoWorks2000 Server:
Server Tools enable you to gather and analyze information about your CiscoWorks2000 Server (see Table 5-1).
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| Task | Purpose | Action |
|---|---|---|
Collect server info. | Provides system information, environment, configuration, logs, and web server information | CiscoWorks2000 Server>Diagnostics> |
Perform self test. | Runs self-tests and generates a report with the results | CiscoWorks2000 Server>Diagnostics> |
Check process failures. | Displays the failed process and time failure occurred | CiscoWorks2000 Server>Diagnostics> |
Obtain detailed status of ANI Server. | Displays detailed system configuration and settings for ANI Server | CiscoWorks2000 Server>Diagnostics> |
Check process status. | Checks whether back-end processes are in an interim state | CiscoWorks2000 Server>Diagnostics> |
Query EDS events. | Searches for CiscoWorks2000 or third-party events that pass through EDS and matches a specific criteria | CiscoWorks2000 Server>Diagnostics> |
Verify installed applications and versions. | Lists date and version of currently installed CiscoWorks2000 applications and packages and whether any patches have been applied | CiscoWorks2000 Server>About CiscoWorks2000> |
The connectivity tools enable you to test device connectivity and reachability and troubleshoot nonresponsive devices. Some connectivity tools require system administrative-level privileges (see Table 5-2).
| Task | Purpose | Action |
|---|---|---|
| Administrative Tasks | ||
Check device connectivity. | Verifies that the CiscoWorks2000 server can communicate with the device | CiscoWorks2000 Server>Diagnostics> Connectivity Tools>Management Station to Device |
| All Users | ||
Look up host or device. | Provides device or host information via the name server | CiscoWorks2000 Server>Diagnostics> Connectivity Tools>NS Lookup |
Check device traceroute. | Detects routing errors between the network management station and a target device | CiscoWorks2000 Server>Diagnostics> Connectivity Tools>Traceroute |
Ping a device. | Tests device reachability using an ICMP echo message and its reply | CiscoWorks2000 Server>Diagnostics> Connectivity Tools>Ping |
Part of Cisco Works2000 is a CORBA-based event distribution system (EDS). EDS is used to send a normalized event from event sources to registered event consumers.
The event sources and consumers can be written in either JAVA or C++. Part of EDS is a trap receiver. It is an event source that receives traps and converts them to the normalized event format. Any event consumer can then register for receipt of these events.
EDS is part of the CD One deliverable but is not enabled without Campus Manager or Resource Manager Essentials. If you are going to install either of these application suites, EDS will be automatically enabled after installation.
The CiscoWorks2000 Server represents a common set of management services which are shared by multiple network management applications. These services are enabled when a suite is installed and an application that relies on a particular service enables it.
If a particular suite of applications does not use a particular services, they might not appear on the CiscoWorks2000 Server desktop. Applications and application suites may not use these features at all or to the fullest extent to which they are available. Refer to the user guide for your application suite to determine the extent to which these features are used.
CiscoWorks2000 uses a standard database structure for backing up all suites and applications. See Table 5-3 for sample directory structure for the CiscoWorks2000 Server (represented by the cmf acronym). The cmf directory has two databases: cmf and ani.
| Directory path | Description | Usage Notes |
/tmp/1 | Number of backups | 1, 2, 3... |
/tmp/2/cmf | Application or suite. | Backs up CiscoWorks2000 Server applications. |
/tmp/1/cmf/filebackup.tar | CiscoWorks2000 server application tar files | Application data is stored in the datafiles.txt which are compiled into the tar file. |
/tmp/1/cmf/database | CiscoWorks2000 Server database directory | Includes files for each database: xxx_DbVersion.txt xxx.db database files xxx.log database log files xxx.txt database backup manifest file |
The cmf acronym in the database structure represents the Common Management Foundation (CMF). This phrase describes the set of management services provided by the CiscoWorks2000 Server.
Check the status of the ANI Server to determine if it is up-and-running properly:
Step 1 From the CiscoWorks2000 desktop, select CiscoWorks2000 Server>Administration>Process Management>Process Status.
Step 2 Use the information in Table 5-4 to verify the current status of the ANI Server.
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| State | Explanation | Solution |
|---|---|---|
Administrator has shut down the server. | Administrator intentionally shut down the ANI Server. | Start the ANI Server to get it up-and-running again. |
Administrator has shut down the server. | ANI Server has failed to come back up. | Might occur after stopping and restarting the ANI Server. |
Failed to Run. | ANI Server could not start up initially. | Check the log for details:
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Program started---No mgt msgs received. | ANI Server is in the process of starting up. | Wait a few minutes, and check the status again. |
Running but busy flag set. | Normal state. ANI Server is up-and-running normally. | None. Everything is normal. |
Can also appear when the ANI Server is hung or not responding. | If discovery does not appear to be completing, check the log for details:
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The ANI Server cannot load the database. Run reinitdb.pl to reinitialize the database. | The ANI database is corrupted, and the ANI Server cannot run with a corrupted database. | Reinitialize the database: From the command prompt or shell window, where $NMSROOT is the root directory where you installed CiscoWorks2000, run:
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The CiscoWorks2000 Server includes several tools to verify varying functional states of the ANI Server. To progressively determine the cause of any problems:
Step 1 Select Ciscoworks2000 Server>About CiscoWorks2000>About ANI Server>Copyrights and Versions.
Step 2 Select Ciscoworks2000 Server>About CiscoWorks2000>About ANI Server>Supported Devices.
Step 3 Select Ciscoworks2000 Server>Diagnostics>Analyze ANI Server.
Use the suggestions in Table 5-5 to resolve errors or other problems with the CiscoWorks2000 Server.
| Symptom | Probable Cause | Possible Solutions | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Desktop | ||||||||||||||
"Authorization required. Please log in with your username and password." | Incompatible browser causing cookie failure (unable to retrieve cookie). | Refer to the installation documentation for supported Internet Explorer/Navigator software. | ||||||||||||
Database: ODBC error with Essentials. (Windows NT only.) | ODBC resource.dll and ODBC driver manager are different versions. | Install ODBC from Windows NT CD (selecting SQL server). | ||||||||||||
Display: applet cannot start: class browserServer not found. (Solaris only). | The server name is not in the httpd.conf file. | Add the server name in the httpd.conf file. | ||||||||||||
Display: only right side of desktop displayed. | Incompatible browser software. | Refer to the installation documentation for supported Internet Explorer/Navigator software. | ||||||||||||
Desktop is not registered in DNS. | Register desktop in DNS. | |||||||||||||
| Setup | ||||||||||||||
"Authorization required. Please log in with your username and password." | Incompatible browser causing cookie failure (unable to retrieve cookie). | Refer to the installation documentation for supported Internet Explorer and Netscape Navigator software. Verify that you have Accept all cookies enabled:
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User has forgotten his password. | CiscoWorks2000 cannot recover forgotten passwords. | A system administrator-level user must either change the password or delete and then add the user again. | ||||||||||||
"The ANI Server cannot load the database. Run reinitdb.pl to reinitialize the database." | The ANI database is corrupted, and the ANI Server cannot run with a corrupted database. | Reinitialize the database: From the command prompt or shell window, where $NMSROOT is the root directory where you installed CiscoWorks2000, run:
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Cannot access the ANI supported devices. | ANI may have restarted since you last connected.
| Log out of CiscoWorks2000 and log in again:
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Unable to analyze the ANI Server because a message states that you are not authorized. | ||||||||||||||
When using a Campus Manager application, a error occurs: "Cannot connect to ANI Server." | ||||||||||||||
An error occurs stating that CAM cannot be registered or unregistered. | The web server may be down preventing CAM from communicating with the client system. | Verify that the CiscoWorks2000 web server is up and running. | ||||||||||||
| Administration | ||||||||||||||
Database: inaccessible. This can occur if processes are not running. | Server is unable to connect to the database, which is corrupt or inaccessible. |
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Posted: Tue Nov 23 10:17:35 PST 1999
Copyright 1989-1999©Cisco Systems Inc.