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This appendix provides troubleshooting information for CD One installation. It contains:
If you had problems while installing CD One, make sure the following directories are installed in the C:\Program Files\CSCOpx directory (or the directory specified):
Any CD One user can view the status of any process by selecting CiscoWorks2000
Server > Administration > Process Management > Process Status from the CiscoWorks2000 navigation tree. Only users with administrator privileges can start and stop processes. Refer to Getting Started with the CiscoWorks2000 Server and the online help for details.
After verifying that the correct files are installed, view the c:\cw2000_in001.log file (or the log file with the highest number, for example, cw2000_in003.log), for installation errors. You might find:
Table A-1 shows messages that might occur during installation and describes the reasons for the errors.
| Message | Reason for Message | User Action |
|---|---|---|
CiscoWorks2000 installation cannot proceed because you are not logged in as an administrator. | You are not logged in to Windows with administrator privileges. | Log in to Windows with local administrator privileges and try installing again. |
Decompression failed on <file>. The error was for <error code per CompressGet> | If CD One was downloaded, a transmission error occurred or the installation medium is damaged. | Retry the download. If you still have errors, contact your technical support representative. |
General file transmission error. Please check your target location and try again. Error number: <error code> | If CD One was downloaded, a transmission error might have occurred. | Retry the download. If you still have errors, contact your technical support representative. |
Unable to write <infoFile> or Unable to create <infoFile> | A file-write operation failed. | Run the file system checking utility, then repeat the installation. |
Cannot stop service <servicename> | The installation (or reinstallation) tried to stop the service <servicename> unsuccessfully. | Select Control Panel > Services and stop service <servicename> manually, then proceed with (un)installing. |
UseDLL failed for <dll> | <dll> is supposed to be available at any time for any process, but Windows NT failed to load it. | Check permissions on or Reinstall Windows NT. |
<function> failed: DLL function not found | <dll> is supposed to be available at any time for any process, but Windows NT failed to load it. | Check permissions on Windows NT System 32. If <dll> is secure.dll or r_inst.dll, check product installation media for errors. or Reinstall Windows NT. |
OpenFile failed: <pathname> | A file open operation failed. | Run file system checking utility, then repeat the installation. |
ProtectFile failed: <file>: error. WWW admin security may be incomplete | Setting file permissions failed because user might not be allowed to change them. | Log in as administrator. Note If you are installing on a FAT file system, CD One cannot provide file security. |
Launch of isql script failed | Existing database file is broken, or previous version of CD One is destroyed. (Might occur during reinstallation.) | Contact your support representative. |
The selected directory is not empty. Mixing new and existing files can cause severe problems during installation. | You tried to install in root directory of a drive (for example, c:\ or d:\) that is not supported. | Remove all files from directory or choose another directory in which to install product. |
The installer requires temporary workspace. You have less than 8 MB of free space on <drive>. Please free up some space and try again. | Insufficient drive space for temporary installation files. | Make more drive space available, then rerun installation. |
CiscoWorks2000 installation cannot proceed because CiscoWorks2000 requires NT Workstation or NT Server. | You tried to install on a system that does not have Windows NT 4.0 installed. | Install CD One on a |
CiscoWorks2000 installation cannot proceed because CiscoWorks2000 requires Windows NT with Service Pack 5. | Installation program could not determine which operating system is running on system. | Install CD One on a |
Installer has verified the following on your system:
| Paging file size is smaller than recommended. | Finish installation, then increase paging file size. |
The installer has determined that the destination drive has a/an <NTFS or FAT> file system. You have <amount> of space. The product requires <amount> on this drive. | Insufficient disk space available is on drive <drive> to install the product. | Create additional free space on drive or install on a different drive. |
Cannot determine the local Administrators group. | Installation program cannot find one of the built-in Windows NT user groups. This prohibits CD One security setup. | Check operating system. Reinstall Windows NT if necessary, then rerun CD One installation. |
Cannot determine the local Everyone group. | Installation program cannot find one of the built-in Windows NT user groups. This prohibits the setup of CD One security. | Check operating system. Reinstall Windows NT if necessary, then rerun CD One installation. |
Installation cannot create the default directory, <directory name>. You may not have permission on the default directory or you have specified a read-only device. | You may not have permission on the directory. | Choose another destination directory. |
Failed to set file permissions. | Installation program is unable to set file permissions. Most likely causes are:
| Fix problem, then rerun installation program. |
<...> is already running! Wait for it to finish and press the OK button below | One installation subtask is still running. | Wait for installation subtask to finish running, then click OK to proceed. |
Unable to create/open log file. | Installation program was unable to create or open installation log file cw2000_inxxx.log, where xxx is a sequential number starting from 001 (in root directory of the drive on which you are installing). | Determine why file could not be created or opened, fix problem, then rerun installation. Common causes are lack of disk space or write protection on file. |
Error creating user bin. | Installation program could not create user bin account. | Fix problem, then rerun installation. |
Can not find script to upgrade database | Problem with database upgrade. | Contact your technical support representative. |
Database upgrade failed | Problem with database upgrade. | Contact your technical support representative. |
Database upgrade result unknown | Problem with database upgrade. | Contact your technical support representative. |
If the desktop buttons do not work, Java and JavaScript are not enabled. Make sure to enable Java and JavaScript as described in the "Preparing to Use CD One" chapter, "Configuring Client Systems" section.
Make sure your cache is not set to zero. If you have browser problems, increase your cache settings as explained in the "Preparing to Use CD One" chapter, "Configuring Client Systems" section.
Do not resize the browser window while the desktop or main page is still loading. This can cause a Java error.
Posted: Tue Nov 23 09:39:27 PST 1999
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