Index

index

A

accessing

additional Cisco documentation

: on the CD-ROM vii
: on the world-wide web vii

CCO (Cisco Connection Online) x

: FAQ on x
: via modem x
: via Telnet x
: via the world-wide web x

CiscoWorks2000 Server, troubleshooting A-5

additional

Cisco documentation, accessing

: on the CD-ROM vii
: on the world-wide web vii

software requirements (see prerequisites for installing Campus Manager)

administrators (see network administrators)

ANI

database

: backing up 3-4
: caution regarding uninstallation 2-8

Server

: setting up 3-6
: and user name collection 3-8

audience for this document viii

C

CAM, optimizing performance with (optional) 3-10

Campus Manager, setting up 3-5 to 3-10

CAM, optimizing performance with (optional) 3-10

configuring the ANI server 3-6

network, setting up 3-5 to 3-6

Path Analysis

: setting up 3-8 to 3-9
: verifying 3-9

task overview (table) 3-1 to 3-2

Topology Services 3-7

: configuring network discrepancy reporting 3-7
: setting up 3-7
: verifying 3-7

User Tracking 3-8

: supporting user name collection 3-8
: verifying 3-8

cautions

regarding

: correct method of uninstalling Campus Manager 2-8
: uninstalling Campus Manager and the ANI database 2-8

significance of ix

CCO (Cisco Connection Online) x

accessing

: via modem x
: via Telnet x
: via the world-wide web x

FAQ, accessing x

support (maintenance customers and partners only) x

CD-ROM

mounting and unmounting B-1 to B-6

: mounting a local CD-ROM drive B-1 to B-3
: mounting a remote CD-ROM drive B-3 to B-5
: unmounting a local CD-ROM drive B-5
: unmounting a remote CD-ROM drive B-6

product, accessing additional documentation on vii

checking disk space 1-3

Cisco Connection Online (see CCO)

CiscoWorks2000 Server

: accessing 3-2
: logging into (network administrators only) 3-4
: logging out of 3-10

client requirements (see prerequisites for installing Campus Manager)

conventions, typographical, in this document viii to ix

D

disk space

: checking 1-3
: required (see prerequisites for installing Campus Manager)

documentation

additional

: on the CD-ROM vii
: on the world-wide web vii

conventions used in viii to ix

feedback form, electronic submission vii

related ix

drive space requirements (see prerequisites for installing Campus Manager)

E

: error messages during installation (table) A-2 to A-4

F

: FAQ on CCO, accessing x
: feedback (reader comment)form, electronic submission vii

H

help

: maintenance customers and business partners (CCO) x
: network administrators (TAC) xi
: online, using viii
: (see also troubleshooting)

I

If 1-4

installing Campus Manager 2-1 to 2-10

error messages during installation (table) A-2 to A-4

new installations 2-2 to 2-4

: installation notes 2-2 to 2-3
: running the installation program 2-3 to 2-4
: troubleshooting installation 2-4

overview of installation process (table) 2-1 to 2-2

prerequisites (see prerequisites for installing Campus Manager)

task overview (table) 2-1 to 2-2

uninstalling 2-8 to 2-10

: caution regarding correct method 2-8
: caution regarding the ANI database 2-8
: running Uninstall 2-9 to 2-10
: troubleshooting failure to delete a package during A-4

upgrades and reinstallations 2-5 to 2-6

: installation notes 2-5
: logging in after upgrading A-1 to A-2
: running the installation program 2-5 to 2-6
: troubleshooting the installation 2-6
: upgrade paths 1-2

L

: loads, maximum recommended 1-4

M

: maximum recommended loads 1-4
: memory (RAM) requirements for installation (see prerequisites for installing Campus Manager)
: modem access to CCO x

N

network, setting up 3-5 to 3-6

network administrators

: required skills for viii
: support (TAC) xi

network administrator tasks

ANI database, backing up 3-4

Campus Manager, setting up 3-5 to 3-10

: ANI Server, configuring 3-6
: CAM, optimizing performance with (optional) 3-10
: network, setting up 3-5 to 3-6
: Path Analysis, setting up 3-8 to 3-9
: task overview (table) 3-1 to 3-2
: Topology Services, setting up 3-7
: User Tracking, setting up 3-8

CiscoWorks2000 Server

: logging into 3-4
: logging out of 3-10
: securing 3-4

network, setting up 3-5 to 3-6

notes, significance of ix

O

: online help, using viii

P

Path Analysis

: setting up 3-8 to 3-9
: verifying 3-9

prerequisites for installing Campus Manager 1-1 to 1-5

client requirements 1-4

server recommendations 1-4

server requirements 1-2 to 1-3

: additional required hardware 1-3
: available drive space 1-3
: memory (RAM) 1-3
: system hardware 1-3
: system software 1-3
: /tmp directory location 1-3

product overview 1-1 to 1-2

R

: RAM requirements for installation (see prerequisites for installing Campus Manager)
: removing Campus Manager (see installing Campus Manager)

S

server requirements (see prerequisites for installing Campus Manager)

servers

ANI Server

: setting up 3-6
: and user name collection 3-8

CiscoWorks2000 Server

: accessing 3-2
: logging into (network administrators only) 3-4
: logging out of 3-10

recommendations

: maximum loads 1-4
: other 1-4

requirements (see prerequisites for installing Campus Manager)

setting up Campus Manager (see Campus Manager)

support (see technical support)

system

: hardware requirements (see prerequisites for installing Campus Manager)
: software requirements (see prerequisites for installing Campus Manager)

T

TAC (Technical Assistance Center), technical support for network administrators xi

technical support

: maintenance customers and business partners (CCO) x
: network administrators (TAC) xi
: online help, using viii
: (see also troubleshooting)

Telnet access to CCO x

/tmp directory requirements for installation (see prerequisites for installing Campus Manager)

Topology Services

: configuring network discrepancy reporting 3-7
: setting up 3-7
: verifying 3-7

troubleshooting A-1 to A-6

: accessing CiscoWorks2000 Server A-5
: failing to delete a package during uninstallation A-4
: improving system performance A-6
: installation error messages (table) A-2 to A-4
: logging in after upgrading A-1 to A-2
: new installations using the installation log file 2-4
: upgrades and reinstallations using the installation log file 2-6

U

Understanding A-2

uninstalling Campus Manager (see installing Campus Manager)

upgrade paths

: prerequisite considerations 1-2
: upgrade installations 2-4

user name collection, supporting 3-8

User Tracking

: setting up 3-8
: supporting user name collection 3-8
: verifying 3-8

W

world-wide web

: accessing CCO x
: additional documentation on vii

Table of Contents

index