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Support for new devices can be added to CiscoWorks Windows any time after the initial installation. To add device support, go to Cisco Connection Online (CCO), the Cisco Systems online support channel.
If you do not have Internet access, you can skip this chapter. To receive updated packages, you can order the Cisco Network Management Support CD-ROM. The CD contains the latest network management device and application support files. These files are organized into product packages and provide up-to-date management support for the latest Cisco devices for all supported platforms. For ordering information, see your product catalog.
A quick reference version of the instructions in this chapter appears in the installation booklet that accompanies the CD. You can use the booklet if you are familiar with downloading device packages from CCO to the CiscoWorks Windows platform.
This chapter describes the download process in greater detail than the quick reference and contains the following sections:
CiscoView device support on CCO consists of packages containing application upgrades, graphics, device descriptions, Management Information Base (MIB) files, and other supporting files. Each package has a Readme file that goes with it. View the Readme file before downloading to ensure that the file works with your configuration. After you add the package file, you can view and manage the hardware device using CiscoView.
There are many device packages bundled in CiscoView. Device packages are upgraded frequently. To ensure that you have the most recent upgrade, verify the version number through CCO. Always check for updated device packages on CCO, and make sure that you have the latest device package. The CCO directory contains the latest device code, a Readme file, and the help code for the device. CCO is updated dynamically as changes occur.
| Caution Ensure that for new device or application support, you select CiscoView 4.0 or CiscoView 4.1 release packages. You can use existing CiscoView 3.1.1 packages, but they do not support new features, such as stackable device functionality, which are available only with CiscoView 4.0 and later versions. |
There are two ways to access Cisco device package files from the Internet: from CCO or through anonymous FTP. This section describes how to download from CCO.
Before adding a device package, make sure of the following:
You can download WinZip from the Web as follows:
Step 1 Create a folder for WinZip.
Step 2 In your Web browser, enter
http://www.cisco.com/kobayashi/library/netmanage/cview/winzip.html
and click on the WinZip icon.
Step 3 The Save As dialog box appears. Enter a folder name for WinZip, for example, C:\winzip95.
Step 4 Click Open to open the folder.
Step 5 Click Save.
WinZip is downloaded to your PC.
Step 6 Go to Windows Explorer and open the folder containing winzip95.exe.
Step 7 Double-click on winzip95.exe and the WinZip self-extractor starts. Follow the instructions in this program to complete the installation.
1. Check the CiscoView and CiscoWorks Windows version.
2. Close CiscoView.
3. Create a cv_pkgs directory in the CiscoWorks Windows directory.
4. Access CCO.
5. Download the device file into the cv_pkgs directory.
6. Unzip the device tar file.
7. Install the device package.
8. View your device.
9. Delete the cv_pkgs directory.
To check the CiscoView version, do the following:
If CiscoView is installed with Castle Rock SNMPc, HP OpenView for Windows, or HP OpenView Network Node Manager for Windows NT, do one of the following:
Step 2 Select Help>About CiscoView. Make sure CiscoView is version 4.0 or later.
Step 3 To check packages, select Help>About CiscoView, click Packages. After you verify the package version, compare it with the CCO version to ensure you have the latest upgrade.
Proceed to the next section, "Close CiscoView."
To check the CiscoWorks Windows version, do the following:
Step 1 Click the taskbar Start menu, then select Programs>CiscoWorks Windows>ReadmeFile.
The Readme file appears.
Step 2 Make sure CiscoWorks Windows is version 3.0(1) or later.
Step 3 Close the Readme file.
Step 4 Proceed to the next section, "Close CiscoView."
| Caution You must close CiscoView before you install a device package. The device package does not install correctly if CiscoView is running during installation. |
To close CiscoView, select File>Exit from the CiscoView Main window.
Step 1 Open a DOS window.
Step 2 Change to the directory where CiscoWorks Windows is installed.
Step 3 Create the cv_pkgs directory by entering the following command:
md cv_pkgs
Using a Web browser, access CCO and read the Readme file to ensure you have the right file. Depending on the type of network access you have, you can log in as either of the following:
If you are not registered on CCO, you can be granted a special access code to access the device file. Follow these steps to log in as a guest and download the device file:
Step 1 To get a special access code, contact the Cisco Technical Assistance Center (TAC):
Customers outside the US should call the 408 526-7209 number or go to the following URL for contact information:
When you call, select the telephone menu option for Technical Support. TAC is part of Technical Support.
State the product you are downloading and you are transferred to the appropriate person to obtain your special access code.
You can also send email to tac@cisco.com. Ask for a special access code for downloading the device file.
Step 2 From a Web browser, access CCO by entering the following URL:
http://www.cisco.com/public/sw-center/spc_req.shtml
Step 3 Enter your special access code at the prompt.
Step 4 Click Execute to pass the security warning message. The Execute button is located at the top of the page.
Step 5 Select the device tar file by clicking the button to the left of the device file you want to download.
The device file contains the package file (*.pkg) and associated Readme file.
Step 6 Click Execute.
Step 7 Follow the instructions on the screen to confirm the transfer. Select the server nearest you.
Step 8 Depending on your browser, click Save File, or select File>Save As. You might be prompted to save the file to your workstation, with a message "Choose How to Handle," or "Save As." Again, depending on your browser, a Filter window might appear, with Directories, Files, and Selection sections.
Step 9 Reenter your password if you are prompted to do so.
By default, your home directory is selected as the target directory for the device file download. We recommend that you download the device file to the cv_pkgs directory on your workstation.
Step 10 If the Filter window appears, complete this step. In the Selection section of the Filter window, enter the complete destination path and filename of the device file you are downloading, for example:
Step 11 After the file is downloaded, close the Web browser window.
Step 12 Proceed to the section "Unzip the Device Tar File."
Follow these steps to log in as a registered user:
Step 1 From a Web browser, go to the Software Center on CCO by entering the following URL:
Step 2 At the prompts, enter your CCO user ID and password.
Step 3 On the Software Center page, click on the link to Network Mgmt Products.
Proceed to the next section, "Download the Device File into the cv_pkgs Directory."
Step 1 From the Software Center page, Network Management Products section, select the CiscoView Upgrade Planner pointer to the CiscoView packages.
Links to CiscoView packages can be accessed from the CiscoView Upgrade Planner page. From the planner page, select a link to CiscoView packages.
Step 2 Optionally, read the Readme file, if one is available. To view the Readme, click on the Readme filename and select a download option.
To select a device tar file, click on the device filename and select a download option.
Step 3 Reenter your password if required.
Step 4 Depending on your browser, click Save File, or select File>Save As. You might be prompted to save the file to your workstation, with a message such as "Choose How to Handle," or "Save As." Again, depending on your browser, a Filter window might appear, with Directories, Files, and Selection sections.
Download the device file to the cv_pkgs directory on your workstation.
Step 5 If the Filter window appears, complete this step. In the Selection section of the Filter window, enter the complete destination path and filename of the device file you are downloading, for example:
where 40x is the version number of CiscoView.
Step 6 After the file is downloaded, close the browser window.
Use WinZip extract the device file. For information on downloading WinZip, see the "System and Software Requirements" section earlier in this chapter. The device file includes a Readme and a package (*.pkg) file.
Step 1 Start WinZip by double-clicking the package tar file, or do one of the following:
Step 2 From the WinZip main menu, click the Open icon.
Step 3 In the Look in field, select the drive and directory containing the device file.
Step 4 Select the device file, then click Open.
Step 5 Click the Extract icon.
Step 6 In the Extract dialog box, click All files and Overwrite Existing Files.
Step 7 Make sure the directory to extract to is appropriate, for example, CWW\cv_pkgs.
Step 8 Click Extract.
Step 9 Close WinZip.
To add a package file (*.pkg), do the following:
Step 1 Click the taskbar Start menu, then select Programs>CiscoWorks Windows>Install Device.
The Setup program starts.
Step 2 In the Select Package dialog box, select the directory containing the package file.
Step 3 Select the device package (*.pkg) you want to load; click OK.
Many messages appear during installation. Creating the MIB database and parsing take a while.
If errors appear, see "Check the cvinstall.log File."
When the Setup Complete dialog box appears, select a Readme file option, then click Finish.
Step 1 Select the CiscoView icon from the CiscoWorks Windows program group.
Step 2 Select File>Open Device to view your device.
You are finished with the installation.
The SNMPc login dialog box appears.
Step 2 Enter your SNMPc user ID and password.
Step 3 Click OK.
Step 4 The map appears.
Step 5 Double-click on the device you just installed. A view of the device appears.
You are finished with downloading.
Step 1 Double-click the HP OpenView icon in the CiscoWorks Windows program group or click the HP OpenView icon in the CiscoWorks Windows program folder.
The HP OpenView for Windows (HP OpenView Professional Suite) dialog box appears.
Step 2 Bring up the network map.
The network topology map appears.
Step 3 Double-click on the device icon. A view of the device appears.
You are finished downloading.
Step 4 Double-click the Network Node Manager icon in the CiscoWorks Windows program group or click the Network Node Manager icon in the CiscoWorks Windows program folder.
Step 5 Bring up the network topology map.
Step 6 Double click the device icon. Select Monitor>CiscoView from the menu bar. A view of the device appears.
You are finished downloading.
You must complete the following steps to properly download using the FTP service:
1. Check the CiscoView and CiscoWorks Windows version.
2. Close CiscoView.
3. Create a cv_pkgs directory in the Install_Directory.
4. Download the device tar file.
5. Unzip the device tar file.
6. Install the device package.
7. Check the cvinstall.log file.
To check the CiscoView version, do the following:
Step 1 If CiscoView is installed as standalone, click the taskbar Start menu, then select Programs>CiscoWorks Windows>CiscoView. CiscoView is initialized.
If CiscoView is installed with Castle Rock SNMPc, HP OpenView for Windows, or HP OpenView Network Node Manager for Windows NT, do one of the following:
Step 2 Select Help>About CiscoView. Make sure CiscoView is version 4.0 or later.
Step 3 To check packages, select Help>About CiscoView, click Packages Installed. After you verify the package version, compare it with the CCO version to ensure you have the latest upgrade.
Proceed to the next section, "Close CiscoView."
To check the CiscoWorks Windows version, do the following:
Step 1 Click the taskbar Start menu, then select Programs>CiscoWorks Windows>ReadmeFile.
The Readme file appears.
Step 2 Make sure CiscoWorks Windows is version 3.0(1) or later.
Step 3 Close the Readme file.
Proceed to the next section, "Close CiscoView."
| Caution You must close CiscoView before you install a device package. The device package does not install correctly if CiscoView is running during installation. |
To close CiscoView, select File>Exit from the CiscoView Main window.
One way to create a cv_pkgs directory in the CWW directory follows:
Step 1 Open a DOS window.
Step 2 Change to the directory where CiscoWorks Windows is installed, for example, c:\CWW.
Step 3 Enter the following command:
Step 1 Use one of the following methods to begin an FTP session:
Step 2 Navigate to the top-level CiscoView directory (/cisco/netmgmt/ciscoview), select a CiscoView version, and proceed to the device packages subdirectory.
For example, the CiscoView 4.0 packages and Readme files are located in cisco/netmgmt/ciscoview/4.0/packages.
Step 3 Optionally, read the Readme file, if one is available. If you are using a Web browser, click on the Readme filename and select a download option to view the file.
Step 4 through Step 7 assume you are using a Web browser. If you are not, use FTP commands or your FTP client user interface to download the file(s).
Step 4 To select a device tar file, click on the device filename and select a download option.
Step 5 Reenter your password if required.
Step 6 Depending on your browser, click Save File, or select File>Save As. You might be prompted to save the file to your workstation, with a message such as "Choose How to Handle" or "Save As." Again, depending on your browser, a Filter window might appear, with Directories, Files, and Selection sections.
Download the device file to the cv_pkgs directory on your workstation.
Step 7 If the Filter window appears, complete this step. In the Selection section of the Filter window, enter the complete destination path and filename of the device file you are downloading, for example:
\cww\cv_pkgs\device_name.cv4xx.Px-x.tar
Step 8 After the file is downloaded, close the browser window.
Use WinZip to extract the device file. For information on downloading WinZip, see "System and Software Requirements" earlier in this chapter. The device file includes a Readme and a package (*.pkg) file.
Step 1 Start WinZip by double-clicking the package tar file, or do one of the following:
Step 2 From the WinZip main menu, click the Open icon.
Step 3 In the Look in field, select the drive and directory containing the device file.
Step 4 Select the device file, then click Open.
Step 5 Click the Extract icon.
Step 6 In the Extract dialog box, click All files and Overwrite Existing Files.
Step 7 Make sure the directory to extract to is appropriate, for example, CWW\cv_pkgs.
Step 8 Click Extract.
Step 9 Close WinZip.
To add a package file (*.pkg), do the following:
Step 1 Click the taskbar Start menu, then select Programs>CiscoWorks Windows>Install Device.
The Setup program starts.
Step 2 In the Select Package dialog box, select the directory containing the package file.
Step 3 Select the device package (*.pkg) you want to load; click OK.
Many messages appear during installation. Creating the MIB database and parsing take a while.
If errors appear, see "Check the cvinstall.log File."
When the Setup Complete dialog box appears, select a Readme file option, then click Finish.
After you check the log file, go to the appendixes for information on launching devices.
You can rerun the install script at any time to reinstall the Cisco device package file.
To remove a device after it has been installed:
Step 1 Click the taskbar Start menu, then select Programs>CiscoWorks Windows> Uninstall Device.
Step 2 The Uninstall Package dialog box appears. Select the devices you want to remove or select Select All to remove all devices; then click OK.
Step 3 The Setup Complete dialog box appears. Select an option; then click Finish.
To uninstall CiscoWorks Windows, click the taskbar Start menu, then select Programs>CiscoWorks Windows>Uninstall CiscoWorks.
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