Table of Contents

Administering User Registrar

User Registrar Toolbar
Navigation Bar
Logging In to User Registrar
Managing User Registrar
Managing Subscribers

Finding Billing Information
Adding a Subscriber
Confirming Addition of a Subscriber
Viewing Subscriber Information
Resetting the Subscriber's Modem
Editing Subscriber Information
Confirming Changes to the Subscriber
Deleting Subscriber Information

Managing Modems

Finding a Subscriber's Modem Information
Adding Modems
Editing Modems
Deleting Modems

Managing Computers

Finding a Subscriber's Computer Information
Adding Computers
Confirming Addition of a Computer
Editing Computers
Confirming Changes to Computer
Deleting Computers

Managing Services

Adding a Service
Editing a Service
Deleting a Service

Managing Defaults

Editing Global Settings
Specifying the Default Subscriber Locale
Specifying the Default Neighborhood
Adding a New Locale
Adding a New Neighborhood
Editing Locale
Deleting Locales
Editing Page Presentations
Editing a Neighborhood
Deleting Neighborhoods
Editing Shared Modems
Adding a New Shared Modem
Resetting a Modem
Deleting a Shared Modem

Managing Administrators

Adding an Administrator
Confirming Addition of an Administrator
Editing an Administrator
Confirming Editing an Administrator
Deleting an Administrator

Updating my Information

Logging Out of User Registrar
Getting Help

Administering User Registrar

The User Registrar administrator manages User Registrar through the Web UI, which consists of pages that allow administrators to do the following tasks:

• Manage subscribers—Adding, modifying, and deleting subscribers

• Manage modems—Searching for, and modifying modems

• Manage computers—Adding, modifying, and deleting computers

• Manage services—Adding, modifying, and deleting subscriber services

• Manage defaults—Adding and modifying locales and neighborhoods, and adding and modifying the defaults for the SNMP community string and the name of the unprovisioned service

• Manage administrators—Adding, modifying, and deleting administrators

• Manage your administrative information—Changing your own administrator information

Administering User Registrar

As a User Registrar administrator you can manage subscribers, their modems and computers, subscriber services, and administrator logins and functions.

User Registrar Toolbar

The User Registrar Toolbar (Figure 3-1) appears in the upper right corner on each of the User Registrar pages. The toolbar consists of the following buttons:

• Logout—Terminates the current User Registrar login session. The Logout button is not available on the Login page.

• Help—Opens the online Help page and provides information about the fields and buttons on the current page.

Navigation Bar

The User Registrar Navigation Bar (Figure 3-2) enables you to navigate from one page to another. The Navigation Bar appears below the page title on each page, except the Login, Logout, and Home pages.

Table 3-1 displays the buttons that are common to User Registrar pages.

Table 3-1: Navigation Bar Buttons

Buttons	Description
Home Page	Returns you to the home page.
Subscribers	Adds, modifies, or deletes subscribers.
Modems	Searches and modifies modems.
Computers	Adds, modifies, or deletes computers.
Services	Adds, modifies, or deletes services.
Defaults	Modifies User Registrar default settings.
Administrators	Adds, modifies, or deletes administrators.

Logging In to User Registrar

When you type the User Registrar URL, your Web browser displays the Administrator Login to User Registrar page (Figure 3-3). This page allows you to log in to User Registrar.

Table 3-2 displays the fields and buttons on this page.

Table 3-2: Administrator Login to User Registrar

Field or Button	Description
Username	Enter your admin username.
Password	Enter your admin password.
Login	Executes the login process.
Cancel	Cancels the login process.

If you are logging in to User Registrar for the first time, you can use the default username and password shown below. You should, at a minimum, change the default password to a specific one for your site. For more information about creating administrators and passwords, see the"Managing Administrators" section.

Username admin

Password changeme

Managing User Registrar

When you click Login from the Administrator Login to User Registrar page, User Registrar displays the Home Page (Figure 3-5). This page is the central location from which you can reach the pages that allow you to manage subscribers, modems, computer, services, defaults and administrators.

Figure 3-4 displays the Web page hierarchy of the User Registrar Administrator pages.

• Clicking Home Page returns you to the Home page.

• Clicking Subscribers displays the Manage Subscribers page.

• Clicking Modems displays the Manage Modem page.

• Clicking Computers displays the Manage Computers page.

• Clicking Services displays the Manage Services page.

• Clicking Defaults displays the Manage Defaults page.

• Clicking Administrators displays the Manage Administrators page.

• Clicking Update My Info displays the Edit Administrator page.

Table 3-3 displays the fields and buttons on this page.

Table 3-3: Home Page

Field or Button	Description
Home Page	Returns you to the home page.
Subscribers	Adds, modifies, or deletes subscribers.
Modems	Searches and modifies modems.
Computers	Adds, modifies, or deletes computers.
Services	Adds, modifies, or deletes services.
Defaults	Modifies User Registrar default settings.
Administrators	Adds, modifies, or deletes administrators.
Update My Info	Updates your administrator information.

Managing Subscribers

When you click Subscribers from the Home Page, User Registrar displays the Manage Subscribers page (Figure 3-7). This page allows you to add, view, edit, or delete subscribers. It provides a paged view of all the subscribers in User Registrar.

Figure 3-6 displays the Web page hierarchy for the subscriber section.

Table 3-4 displays the fields and buttons on this page.

Table 3-4: Manage Subscribers

Field or Button	Description
Account number	Enter the subscriber's account number.
Username	Enter the subscriber's login name.
Full name	Displays the subscriber's actual name.
Telephone number	Displays the subscriber's telephone number.
Search	Searches for subscribers by account number or username. You can also use * and abc* as wildcards. For more information about using wildcards, see the "Finding Billing Information" section.
View	Displays subscriber information.
Edit	Edits subscriber information.
Delete	Deletes a subscriber.
Add Subscriber	Adds a subscriber.
Prev	Sends you to the previous page of subscribers in this search.
Next	Sends you to the next page of subscribers in this search.
Page size	Specifies the number of lines you want displayed per page. Twenty lines per page is a good default.

Finding Billing Information

When you click Add Subscriber from the Manage Subscribers page, User Registrar displays the Find Billing Account page (Figure 3-8). This page allows you to search for the billing account information that you need when adding a new subscriber. You can search through the account information using the attributes: account number, last name, or telephone number.

• Clicking Choose chooses the account and displays the Add Subscriber page.

• Clicking Cancel cancels your changes and sends you to the Manage Subscribers page.

To find the new subscriber's billing information, do the following:

Step 1 From the Manage Subscribers page, click Add Subscriber.

Step 2 From the Find Billing Account page, enter the subscriber's account number, last name, or telephone number, and click Search.

To search using wildcards to match a pattern, do the following:

• Enter * in Account number and click Search to retrieve all accounts.

• Enter D* in Last name and click Search to retrieve all account for customers whose last name begins with D.

Table 3-5 displays the fields and buttons on this page.

Table 3-5: Find Billing Account

Field or Button	Description
Account number	Enter the account number.
Last name	Enter the account's name.
Telephone number	Enter the account's telephone number.
Search	Searches for account number, last name, or telephone number. You can also use * and abc* as wildcards.
Choose	Displays the Add Subscriber page for this account.
Prev	Sends you to the previous billing account page.
Next	Sends you to the next billing account page.
Page size	Specifies the number of lines you want displayed per page. Twenty lines per page is a good default.
Cancel	Cancels the search for billing information.

Adding a Subscriber

When you click Choose next to the desired account on the Find Billing Account page, User Registrar displays the Add Subscriber page (Figure 3-9). This page allows you to register a subscriber by entering the subscriber's username, password, modem MAC address, and service selection.

• Clicking Add Subscriber confirms the subscriber information and displays the Confirm Addition of Subscriber page.

• Clicking Cancel cancels your changes and displays the Manage Subscribers page.

Table 3-6 displays the fields and buttons on this page.

Table 3-6: Add Subscriber

Field or Button	Description
Account number	Displays the subscriber's account number.
Full name	Displays the subscriber's actual name.
Address	Displays the subscriber's address.
Username	Enter the subscriber's username.
Password	Enter the subscriber's password.
Confirm password	Enter the subscriber's password again.
Neighborhood	Select the neighborhood from the drop-down list. The default is default neighborhood, although you can also specify none. For more information about the default neighborhood, see the "Specifying the Default Neighborhood" section.
Modem usage	Select either private of shared. If you select shared, you must specify a neighborhood.
Private modem MAC address	Optionally enter the subscriber's modem MAC address. If you have specified a shared Modem, User Registrar displays an error if you enter a MAC address in this field.
Choose service	Choose the service.
Add Subscriber	Sends you to the Confirm Addition of Subscriber page.
Cancel	Cancels the change and returns you to the Manage Subscribers page.

Determining the Modem's MAC Address

When you register a subscriber, you must enter the MAC address of the subscriber's modem. How you determine this address depends on your company's policy about modems. The following are some sample approaches:

In all cases there is no automatic way for you to learn the modem's MAC address; it must be physically entered. The modem's MAC address is unlike the computer's MAC address, which you can learn by having subscribers run the ipconfig command on their PC and read back the MAC address).

Confirming Addition of a Subscriber

When you click Add Subscriber from the Add Subscriber page, User Registrar displays the Confirm Addition of Subscriber page (Figure 3-10). The page displays a summary of the new subscriber information and allows you to confirm the addition of a subscriber, or return to the original subscriber page.

• Clicking Add Subscriber adds this subscriber to the database and displays the Reset Modem page if the modem is private, or the Manage Subscribes page if the modem is shared.

• Clicking Cancel displays the Add Subscriber page where you can make changes to the new subscriber data.

Table 3-7 displays the fields and buttons on this page.

Table 3-7: Confirm Addition of a Subscriber

Field or Button	Description
Account number	Displays the subscriber's account number.
Full name	Displays the subscriber's actual name.
Address	Displays the subscriber's address.
Username	Displays the subscriber's username.
Password	Displays asterisks to indicate the subscriber's password.
Neighborhood	Displays the subscriber's neighborhood.
Modem usage	Displays whether the modem is shared or private.
Private modem MAC address	Displays the private modem's MAC address or is blank if the modem is shared.
Chosen service	Displays the service.
Add Subscriber	Adds the subscriber and returns you to the Reset Modem page.
Cancel	Returns you to the Add Subscriber page.

Viewing Subscriber Information

When you click View next to the specific subscriber on the Manage Subscribers page, User Registrar displays the View Subscriber page (Figure 3-11). This page allows you to view the subscriber's account number, full name, address, username, modem's MAC address, type of service, host name, and a listing of the registered computers.

• Clicking Reset Modem displays the Reset Modem page if the modem is private. If the modem is shared, User Registrar displays the Manage Subscribers page.

• Clicking OK displays the Manage Subscribers page.

Table 3-8 displays the fields and buttons on this page.

Table 3-8: View Subscriber

Field or Button	Description
Account number	Displays the subscriber's account number.
Full name	Displays the subscriber's actual name.
Address	Displays the subscriber's address.
Username	Displays the subscriber's username.
Neighborhood	Displays the subscriber's neighborhood.
Modem usage	Displays whether the modem is shared or private.
Registered private modem MAC address	Displays the private modem's MAC address.
Chosen service	Displays the name, description and price of the service the subscriber has chosen.
Registered computers	Displays the host name, MAC address, and description of the subscriber's computers.
Reset Modem	Displays the Reset Modem page. Note this is not available if the modem is shared. To reset the modem, see the "Editing a Neighborhood" section.
OK	Displays the Manage Subscribers page.

Resetting the Subscriber's Modem

If the modem is private and you click Reset Modem on the View Subscribers page, User Registrar displays the Reset Modem page. This page displays the cable modem's MAC address, the subscriber's username, and account number. This page allows you to execute an SNMP reset of the subscriber's cable modem.

Caution Because resetting the private modem disrupts service to all computers behind that modem, exercise caution when resetting a private modem.

• Clicking Reset Modem executes an SNMP reset command that resets the subscriber's cable modem and displays the Manage Subscribers page.

• Clicking Do Not Reset displays the Manage Subscribers page.

Figure 3-12:

Table 3-9 displays the fields and buttons on this page.

Table 3-9: Reset Modem

Field or Button	Description
MAC address	Displays the modem's MAC address.
Username	Displays the subscriber's username.
Account number	Displays the subscriber's account number.
Reset Modem	Resets the subscriber's cable modem.
Do Not Reset	Does not reset the modem.

Editing Subscriber Information

When you click Edit next to the specific subscriber on the Manage Subscribers page, User Registrar displays the Edit Subscriber page (Figure 3-13). This page allows you to change the subscriber's username, password, private modem's MAC address, and type of service. You can also disable the subscriber from using User Registrar.

• Clicking OK sends you to the Confirm Change to Subscriber page.

• Clicking Reset restores the subscriber's previous settings.

• Clicking Cancel cancels your changes and displays the Manage Subscribers page.

Table 3-10 displays the fields and buttons on this page.

Table 3-10: Edit Subscriber

Field or Button	Description
Account number	Displays the subscriber's account number.
Full name	Displays the subscriber's actual name.
Address	Displays the subscriber's address.
Username	Enter the subscriber's username.
Password	Enter the subscriber's password.
Confirm password	Enter the subscriber's password again.
Neighborhood	Select the neighborhood from the drop-down list. The default is whatever was set when you added or last edited the subscriber.
Modem usage	Select either private of shared. If you select shared, you must specify a neighborhood.
Private modem MAC address	Optionally enter the subscriber modem MAC address. If you have specified a shared modem, User Registrar displays an error if you enter a MAC address in this field.
Disable subscriber	Select to disable subscriber from using the Internet.
Reason for disablement	Enter the reason for disabling subscriber, such as account payment overdue.
Previous service	Displays the previous service page for this subscriber.
Choose service	Choose the service.
OK	Commits your changes.
Reset	Restores the previous settings.
Cancel	Cancels your changes.

Confirming Changes to the Subscriber

When you click OK on the Edit Subscriber page, User Registrar displays the Confirm Changes to Subscriber page (Figure 3-14). This page allows you to confirm or cancel your changes.

• Clicking OK confirms your changes and displays the Reset Modem page if the modem is private. Otherwise, User Registrar displays the Manage Subscribers page.

• Clicking Cancel cancels your changes and displays the Edit Subscribers page.

Table 3-11 displays the fields and buttons on this page.

Table 3-11: Confirm Changes to Subscriber

Field or Button	Description
Account number	Displays the subscriber's account number.
Full name	Displays the subscriber's actual name.
Address	Displays the subscriber's address.
New username	Displays the new username.
Old username	Displays the original username.
Password	Displays the password.
Neighborhood	Displays the subscriber's neighborhood.
Modem usage	Displays whether the modem is shared or private.
New modem MAC address	Displays the new modem's MAC address.
Old modem MAC address	Displays the old modem's MAC address.
Disabled subscriber	Displays whether the subscriber is disabled.
Reason for disablement	Displays the reason for the disablement.
New service	Displays the name and description of the new service.
Old service	Displays the name and description of the original service.
OK	Writes the information to the database and displays the Reset Modem page if the modem is private. Otherwise User Registrar displays the Manage Subscribers page.
Cancel	Cancels your changes.

Deleting Subscriber Information

When you click Delete next to a specific subscriber on the Manage Subscribers page, User Registrar displays the Confirm Deletion of Subscriber page (Figure 3-15). This page allows you to confirm or cancel deletion of a subscriber.

• Clicking Delete removes the subscriber record, the private modem record, and any associated computer records, but not the corresponding account information. User Registrar displays the Reset Modem page if the modem is private.

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Note Because accounts come from an external system, deleting a subscriber never deletes the account.

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• Clicking Cancel cancels your changes and displays the Manage Subscribers page.

Table 3-12 displays the fields and buttons on this page.

Table 3-12: Confirm Deletion of Subscriber

Field or Button	Description
Account number	Displays the subscriber's account number.
Full name	Displays the subscriber's actual name.
Address	Displays the subscriber's address.
Username	Displays the subscriber's username.
Password	Displays the subscriber's password.
Neighborhood	Displays the subscriber's neighborhood.
Modem usage	Displays whether the modem is shared or private.
Registered private modem MAC address	Displays the modem's MAC address.
Chosen service	Displays the name and description of the service the subscriber chose.
Registered computers	Displays the name, MAC address, and description of the subscriber's computers.
Delete	Deletes the subscriber's record, private modem, and computer information (if any) from the database and displays the Reset Modem page.
Cancel	Cancels your changes.

Managing Modems

When you click Modems on the Home Page, User Registrar displays the Manage Modems page (Figure 3-17). From this page, you can choose to display or edit subscribers' modem information.

Figure 3-16 displays the Web page hierarchy for the modem section.

You can also search for modems by IP address. You can use wildcards, but you cannot combine the search with any other search criterion. If you do, User Registrar displays the error message, "You cannot combine an IP address search with other search criterion."

Table 3-13 displays the fields and buttons on this page.

Table 3-13: Manage Modems

Field or Button	Description
Owner	Displays the name of the subscriber or neighborhood.
Account number	Enter the subscriber's account number.
MAC address	Enter the modem's MAC address.
IP address	Enter the modem's IP address.
Search	Searches for the modems by account number, MAC address or IP address. You can also use wildcards, such as * and abc*. For more information about using wildcards, see the "Finding Billing Information" section.
Edit	Edits the modem information.
Prev	Sends you to the previous Manage Modem page.
Next	Sends you to the next Manage Modem page.
Page size	Specifies the number of lines you want displayed per page. Twenty lines per page is a good default.

Finding a Subscriber's Modem Information

To find a subscriber's modem information, do the following:

Step 1 From the Manage Modem page, enter the account number, modem's MAC address, or IP address.

Step 2 Click Search.

Adding Modems

Every subscriber can have at most one modem per account, therefore when you add a subscriber you add the subscriber's modem information (MAC address). For more information about adding subscribers, see the "Adding a Subscriber" section.

Editing Modems

When you click Edit for a specific modem on the Manage Modems page, User Registrar displays the Edit Subscriber page (Figure 3-13). For more information about editing subscriber information, see the "Editing Subscriber Information" section.

If the modem is shared, User Registrar displays the Edit Neighborhood page (Figure 3-36). For more information, see the "Editing a Neighborhood" section.

For information about adding, resetting, and deleting shared modems, see the "Adding a New Shared Modem" section, "Resetting a Modem" section, and "Deleting a Shared Modem" section.

Deleting Modems

Every subscriber may have an associated private modem. To delete the subscriber's modem information, you must delete the subscriber. For more information about deleting a subscriber, see the "Deleting Subscriber Information" section.

Managing Computers

When you click Computers on the Home Page, User Registrar displays the Manage Computers page (Figure 3-19). This page allows you to add, edit, or delete subscribers' computers.

Figure 3-18 displays the Web page hierarchy for the computer section.

You can also search for computers by IP address. You can use wildcards, but you cannot combine the search with any other search criterion. If you do, User Registrar displays the error message, "You cannot combine an IP address search with other search criterion."

Table 3-14 displays the fields and buttons on this page.

Table 3-14: Manage Computers

Field or Button	Description
Host name	Enter the name of the subscriber's computer.
Owner	Displays the name of the owner of the computer.
Account number	Enter the subscriber's account number.
MAC address	Enter the computer's MAC address.
IP address	Enter the computer's IP address.
Search	Searches for the host name or MAC address. You can also use wildcards, such as * and abc*.
Edit	Edits computer information.
Delete	Deletes computer information.
Add Computer	Adds a computer.
Prev	Sends you to the previous page of modems in this search.
Next	Sends you to the next page of modems in this search.
Page size	Specifies the number of lines you want displayed per page. Twenty lines per page is a good default.

Finding a Subscriber's Computer Information

To find a subscriber's computer information, do the following:

Step 1 From the Manage Computers page, enter the subscriber's host name, owner name, MAC address, or IP address.

Step 2 Click Search.

Adding Computers

When you click Add Computers from the Manage Computers page, User Registrar displays the Add Computer page (Figure 3-20).This page allows you to add computer information to an existing subscriber. On this page specify the computer's device name, description, MAC address, and owner's name for the computer you want to add.

• Clicking Add Computer displays the Confirm Addition of Computer page.

• Clicking Cancel cancels your changes and displays the Manage Computers page.

Table 3-15 displays the fields and buttons on this page.

Table 3-15: Add Computer

Field or Button	Description
Host name	Enter the computer's name.
Description	Enter the description of the computer.
MAC address	Enter the computer's MAC address.
Owner	Enter the username of the subscriber.
Add Computer	Adds a computer.
Cancel	Cancels your changes.

Confirming Addition of a Computer

When you click Add Computer from the Add Computer page, User Registrar displays the Confirm Addition of Computer page (Figure 3-21). This page allows you to confirm the addition of a computer or to return to the original computer page.

• Clicking Add Computer adds the computer to the database and displays the Manage Computers page.

• Clicking Cancel cancels your changes and displays the Add Computer page.

Table 3-16 displays the fields and buttons on this page.

Table 3-16: Confirm Adding Computer

Field or Button	Description
Host name	Displays the computer's name.
Description	Displays the description of the computer.
MAC address	Displays the computer's MAC address.
Owner	Displays the name of the subscriber.
Add Computer	Adds a new computer.
Cancel	Cancels your changes.

Editing Computers

When you click Edit next to a specific computer on the Manage Computers page, User Registrar displays the Edit Computer page (Figure 3-22). This page allows you to change the computer's device name, description, or owner's name.

• Clicking OK displays the Confirm Changes to Computer page.

• Clicking Reset restores the previous settings.

• Clicking Cancel cancels your changes and displays the Manage Computers page.

Table 3-17 displays the fields and buttons on this page.

Table 3-17: Edit Computer

Field or Button	Description
Host name	Enter the computer's name.
Description	Enter the description of the subscriber's computer.
MAC address	Displays the computer's MAC address.
Owner (username)	Enter the name of the subscriber.
OK	Writes the information to the database.
Reset	Restores the previous settings.
Cancel	Cancels your changes.

Confirming Changes to Computer

When you click OK on the Edit Computers page, User Registrar displays the Confirm Changes to Computer page (Figure 3-23). This page allows you to confirm or edit your changes.

• Clicking OK confirms your changes and displays the Manage Computers page.

• Clicking Cancel cancels your changes and displays the Edit Computers page.

Table 3-18 displays the fields and buttons on this page.

Table 3-18: Confirm Changes to Computer

Field or Button	Description
Host name	Displays the name of the computer.
Description	Displays the description of the computer.
MAC address	Displays the computer's MAC address.
Owner	Displays the name of the computer's owner.
OK	Confirms your changes and returns you to Manage Computers page.
Cancel	Cancels your changes.

Deleting Computers

When you click Delete next to a specific computer on the Manage Computers page, User Registrar displays the Confirm Deletion of Computer page (Figure 3-24). This page allows you to confirm your deletion.

• Clicking Delete deletes the computer from the database, and removes only the computer record, not the corresponding account information. After the deletion, User Registrar displays the Manage Computers page.

• Clicking Cancel cancels your changes and displays the Manage Computers page.

Table 3-19 displays the fields and buttons on this page.

Table 3-19: Confirm Deletion of Computer

Field or Button	Description
Host name	Displays the computer's name.
Description	Displays the description of the subscriber's computer.
MAC address	Displays the computer's MAC address.
Owner (username)	Displays the name of the subscriber information.
Delete	Deletes the computer information.
Cancel	Cancels your changes.

Managing Services

When you click Service on the Home Page, User Registrar displays the Manage Services page (Figure 3-26). This page displays the services available, and allows you to add, edit, or delete a service.

Figure 3-25 displays the Web page hierarchy for the services section.

Table 3-20 displays the fields and buttons on this page.

Table 3-20: Manage Services

Field or Button	Description
Edit	Edits the service information.
Display Name	Displays the service name.
Precedence	Promotes or demotes the service in the services list.
Description	Displays the user-visible description of the service.
Price	Displays the price of the service.
User visible?	Determines whether the service is user visible.
Add Service	Adds a new service.

Adding a Service

When you click Add Service on the Manage Services page, User Registrar displays the Add Service page (Figure 3-27). This page allows you to add a service.

To add a new service, do the following:

1. Name the service, supply a description, and a price for the service.

2. Select an MR service package that you want associated with this service, and the corresponding CNR client class for the modem and computer.

3. Decide whether this service is visible to the subscriber.

4. Specify the maximum number of CPEs this service allows. This value sets the threshold for the maximum number of computers associated with a subscriber for this service. If you do not specify a value, there is no limit to the number of computers a subscriber, who is using this service, can register.

Click the buttons on this page to do the following:

• Clicking Add Service adds the service and displays the Manage Services page.

• Clicking Cancel cancels your changes and displays the Manage Services page.

After you have added a service, User Registrar displays the service at the bottom of the list of services on the Manage Services page.

Tips If you want the service to appear at another place on the list, use the precedence arrows to promote or demote the service. Note that you can move the service only one line per click.

Figure 3-27:

Table 3-21 displays the fields and buttons on this page.

Table 3-21: Add Service

Field or Button	Description
Service Name	Enter the service name.
Service Description	Enter the service description.
Price	Enter the price of the service.
Select MR Service Package	Select the MR service package from the drop-down list.
Modem Client Class (CNR)	Enter the name of the modem client class.
Computer Client Class (CNR)	Enter the name of the computer client class.
Service is user visible	Select the check box to make the service visible to subscribers.
Maximum supported CPEs	Enter the maximum number of computers allowed for this service.
Add Service	Adds the service.
Cancel	Cancels your changes and returns you to the Manage Services page.

Editing a Service

When you click Edit next to a specific service on the Manage Services page, User Registrar displays the Edit Service page (Figure 3-28). This page allows you to edit an existing service.

You can change the description of the service, the price, the MR service package, the modem and computer client class, and whether the service is visible to the subscriber.

• Clicking Delete Service deletes the service from the Manage Services page.

• Clicking OK incorporates your edits and displays the Manage Services page.

• Clicking Reset clears the page.

• Clicking Cancel cancels your changes and displays the Manage Services page.

Table 3-22 displays the fields and buttons on this page.

Table 3-22: Edit Service

Field or Button	Description
Description	Enter the service description.
Price	Enter the price of the service.
Select MR Service Package	Click the MR service package from the drop-down list.
Modem Client Class (CNR)	Enter the name of the modem client class
Computer Client Class (CNR)	Enter the name of the computer client class
Service is user visible	Select the check box to make the service visible to subscribers.
Maximum supported CPEs	Enter the maximum number of computers allowed for this service.
Delete Service	Deletes the service.
OK	Incorporates your changes and displays the Manage Services page.
Reset	Restores the previous settings.
Cancel	Cancels your changes and displays the Manage Services page.

Deleting a Service

When you click Delete on the Edit Service page, User Registrar displays the Confirm Deletion of Service page (Figure 3-29). This page allows you to confirm the deletion of a service.

• Clicking Delete Service removes the service from User Registrar.

• Clicking Cancel cancels your deletion and displays the Manage Services page.

To delete a service, do the following:

Step 1 From the Home Page, click Services.

Step 2 From the Manage Services page, click Edit on the service line you want to delete.

Step 3 From the Edit Service page, click Delete Service.

Step 4 From the Confirm Deletion of Service page, click Delete Service.

Table 3-23 displays the fields and buttons on this page.

Table 3-23: Delete Service

Field or Button	Description
Description	Displays the service description.
Delete Service	Deletes the service.
Cancel	Cancels your changes and displays the Manage Services page.

Managing Defaults

When you click Defaults on the Home Page, User Registrar displays the Manage Defaults page (Figure 3-31). This page displays the locales and neighbors. It allows you to add and edit locales and neighborhoods, and edit the global settings.

Figure 3-30 displays the Web page hierarchy for the defaults section.

• Clicking Edit Global Settings displays the Edit Global Settings page.

• Clicking Add Locale adds a new locale and displays the Manage Defaults page.

• Clicking Add Neighborhood adds a new neighborhood and displays the Manage Defaults page.

• Clicking Reset restores the previous settings and displays the Manage Defaults page.

• Clicking Cancel cancels your changes and displays the Manage Defaults page.

Table 3-24 displays the fields and buttons on this page.

Manage
Table 3-24: Manage Defaults

Field or Button	Description
Edit Global Settings	Edits global settings.
Edit	Edits the locale or the neighborhood.
Name	Displays the name of the locale or neighborhood.
Description	Displays the description of the locale or neighborhood.
Add Locale	Enter a new locale and its description.
Add Neighborhood	Enter a new neighborhood and its description.
Reset	Restores your previous settings.
Cancel	Cancels your changes.

Editing Global Settings

When you click Edit Global Settings on the Manage Defaults page, User Registrar displays the Edit Global Settings page (Figure 3-32). This page allows you to specify the User Registrar defaults for the SNMP community string, the name of the unprovisioned service, the default locale, and the default neighborhood.

• The SNMP community strings (read and write) are clear-text strings in SNMP packets that serve as simple passwords. The community strings help control which SNMP managers (for example, servers that want to reset cable modems) have read-only, read-write, or no access to the SNMP agent in devices (for example, DOCSIS cable modems). This mechanism provides some minimal protection to prevent a neighbor from resetting a subscriber's cable modem.

Both Modem Registrar and User Registrar need to know the modem's community strings. Because User Registrar acts as an SNMP manager when it attempts to reset a modem through SNMP, it needs to know what community strings to use. For more information about SNMP, see "SNMP MIB."

• The unprovisioned service is the type of service subscribers' modems receive before they are provisioned. This service allows subscribers to connect to User Registrar and provision themselves.

Specifying the Default Subscriber Locale

User Registrar uses the default subscriber locale when the site has more than one locale, but none has been specified for the subscriber, nor is there an entry in the lLocaleLookup class.

For more information about the lLocaleLookup class, see the "Locale Lookup" section.

Specifying the Default Neighborhood

User Registrar displays a drop-down list with the first choice as <none>, since this specification is optional. After you select a default neighborhood, the page defaults to this setting.

• If you specify the default neighborhood, the User Registrar provisioning of all modems, subscribers, and computers is qualified by that neighborhood.

• If the default neighborhood is specified in Modem Registrar, these specifications may override the User Registrar global setting.

The following are some examples:

• You do not use Modem Registrar and in User Registrar you set the default neighborhood to Roslindale. User Registrar qualifies all provisioning based on the Roslindale neighborhood.

• You use Modem Registrar and you set Roslindale as User Registrar default, but specify Mattapan as the default neighborhood for the subnet on which provisioning occurs. User Registrar qualifies this provisioning based on the Mattapan neighborhood.

The Neighborhood settings determine the auto-provisioning behavior under User Registrar Subscriber for modems, subscribers, and computers. Through the Add and Edit Subscriber pages, the User Registrar administrator can override the neighborhood shared or private settings for an individual subscriber.

For example, if the neighborhood default is shared, the User Registrar administrator can override by changing the subscriber's modem usage to private or by removing the subscriber from the neighborhood. For more information about these procedures, see the "Overriding the Modem's Default Provisioning Mode" section.

Table 3-25 displays the fields and buttons on this page.

Table 3-25: Edit Global Settings

Field or Button	Description
SNMP community string	Enter the read and write strings.
Unprovisioned service name	Enter the name of the unprovisioned service.
Default subscriber locale	Select the default locale from the drop-down list.
Default neighborhood	Select the default neighborhood from the drop-down list.
OK	Saves your changes.
Reset	Restores the previous settings.
Cancel	Cancels your changes.

Adding a New Locale

For more information about setting up locales, see the "Customizing Subscriber Pages" section

To add a new locale, do the following:

Step 1 From the Manage Defaults page, enter the name and description of the new locale. Note that both fields are required.

Step 2 Click Add Locale.

User Registrar redisplays the page adding the new locale to the list of locales.

Adding a New Neighborhood

For more information about setting up neighborhoods, see the "Customizing Neighborhoods" section.

To add a new neighborhood, do the following:

Step 1 From the Manage Defaults page, enter the name and description of the new neighborhood. Note that both fields are required.

Step 2 Click Add Neighborhood.

User Registrar redisplays the page adding the new neighborhood to the list of neighborhoods.

Editing Locale

When you click Edit Locale from the Manage Defaults page, User Registrar displays the Edit Locale page. (Figure 3-33). This page allows you to edit or delete a specific locale, and access the Edit Presentations page.

• Clicking Delete Locale displays the Confirm Deletion of Locale page.

• Clicking Edit Page Presentations displays the Edit Page Presentations page.

• Clicking OK saves your changes and displays the Manage Defaults page.

• Clicking Reset restores the previous settings and displays the Edit Locales page.

• Clicking Cancel cancels your changes and displays the Manage Defaults page.

Table 3-26 displays the fields and buttons on this page. For more information about these settings, see the "Customizing Subscriber Pages" section.

Table 3-26: Edit Locale

Field or Button	Description
New login mode	Choose whether the subscriber logs in with account number and PIN, or just with PIN.
Logout mode	Choose whether User Registrar displays the logout button on every page or just on the login page.
Activate mode	Choose whether User Registrar displays the countdown or reboot page when it activates the subscriber's computer.
Use welcome page	Choose whether User Registrar displays the welcome page.
Use select locale page	Choose whether User Registrar displays the select locale page.
Use steps page	Choose whether User Registrar displays the steps page.
Use service agreement page	Choose whether User Registrar displays the service agreement page.
Treat all unknown computers as new	Choose whether User Registrar treats unknown computers as new computers.
Skip username selection	Choose whether User Registrar requires subscribers to enter a username.
Skip host name selection	Choose whether User Registrar requires subscribers to enter a hostname.
Single service support	Choose a service or disable single service support.
Username check class (IUsernameCheck)	Enter a class name.
Username lookup class (IUsernameLookup)	Enter a class name.
Hostname check class (IHostnameCheck)	Enter a class name.
Hostname lookup class (IHostnameLookup)	Enter a class name.
Locale lookup class (ILocaleLookup)	Enter a class name.
Locale choices class (ILocaleChoices)	Enter a class name.
Delete Locale	Deletes the specific locale.
Edit Page Presentations	Edits this locale's presentation settings.
OK	Saves your changes.
Reset	Restores the previous settings.
Cancel	Cancels your changes.

Deleting Locales

When you click Delete Locale from the Edit Locale page, User Registrar displays the Confirm Deletion of Locale page (Figure 3-34). This page allows you to confirm or cancel deletion of a locale.

• Clicking Delete removes the locale and displays the Manage Defaults page.

• Clicking Cancel cancels your changes and displays the Manage Defaults page.

Table 3-27 displays the fields and buttons on this page.

Table 3-27: Confirm Deletion of Local Page

Field or Button	Description
Name	Displays the locale's name.
Description	Displays the locale's description.
Delete	Removes the locale.
Cancel	Cancels the changes and displays the Manage Defaults page.

Editing Page Presentations

When you click Edit Page Presentations from the Edit Locale page, User Registrar displays the Edit Page Presentations page. (Figure 3-35). This page displays all of the User Registrar Subscriber pages and allows you to change their titles and background colors.

Table 3-28 displays the fields and buttons on this page.

Table 3-28: Edit Page Presentations

Field or Button	Description
Page	Displays the page name.
Background	Enter the background color in hexadecimal.
Title	Enter the title you want displayed.
Delete	Removes the locale.
Cancel	Cancels the changes and displays the Manage Defaults page.

Editing a Neighborhood

When you click Edit Neighborhood from the Manage Defaults page, User Registrar displays the Edit Neighborhood page. (Figure 3-36). This page allows you to edit or delete a neighborhood, specify shared cable modem settings, and access the Manage Shared Modems page.

• Clicking Shared Modems displays the Manage Shared Modems page.

• Clicking Delete Neighborhood displays the Confirm Deletion of Neighborhood page.

• Clicking OK saves your changes and displays the Manage Defaults page.

• Clicking Reset restores the previous settings and displays the Edit Neighborhood page.

• Clicking Cancel cancels your changes and displays the Manage Defaults page.

Table 3-29 displays the fields and buttons on this page.

Table 3-29: Edit Neighborhood

Field or Button	Description
Name	Displays the name of the neighborhood.
Description	Displays the neighborhood's description. You can change the neighborhood's description.
Name	Enter the name of the contact person.
Address	Enter the address of the contact person.
Phone	Enter the phone number of the contact person.
E-mail address	Enter the e-mail address of the contact person.
Available subscriber services	Optionally select the subscriber service from the drop-down list. If unset, User Registrar presents all user-visible services to the subscriber and all services to the User Registrar administrator. If set, this list limits the service selections that User Registrar presents.
Available locales	Optionally select the available locale from the drop-down list. If unset, all locales are available at provisioning time. The locale setting might determine whether User Registrar presents the subscriber with a locale choice. If set, this list limits the service selections that User Registrar presents.
Default locale	Optionally select which of the available locales User Registrar presents by default.
Default cable modem usage	Select whether the default modem usage is private or shared. If private, this is the same behavior as in User Registrar 1.0, that is, the modem belongs to a single subscriber, and User Registrar presents the regular workflow. If shared, User Registrar provisions the modem as a separate entity the first time it is connected and applies the shared cable modem settings. These settings are account number and service (as it applies to the modem).
Account number	Enter the shared modem account number.
Service	Select the shared modem subscriber service package.
Shared Modems	A neighborhood can have multiple shared modems. User Registrar assigns them all the same account number and service.
Delete Neighborhood	Deletes the neighborhood.
OK	Saves your changes.
Reset	Restores the previous settings.
Cancel	Cancels your changes.

Deleting Neighborhoods

When you click Delete Neighborhood from the Edit Neighborhood page, User Registrar displays the Confirm Deletion of Neighborhood page. (Figure 3-37). This page allows you to confirm your deletion.

• Clicking Delete deletes the neighborhood from the database and the associated shared modems. Note that it removes the neighborhood record, shared modem record, but not the corresponding account information or the subscribers in that neighborhood. After the deletion, User Registrar displays the Manage Defaults page.

---

Note Because accounts come from an external system, deleting a neighborhood never deletes the account.

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• Clicking Cancel cancels your changes and displays the Edit Neighborhood page.

Table 3-30 displays the fields and buttons on this page.

Table 3-30: Confirm Deletion of Neighborhood

Field or Button	Description
Description	Displays the neighborhood's description.
Delete Neighborhood	Deletes the neighborhood and all shared modems associated with the neighborhood.
Cancel	Cancels the deletion.

Editing Shared Modems

When you click Shared Modems from the Edit Neighborhood page, User Registrar displays the Manage Shared Modems page. (Figure 3-38). This page allows you to reset or delete shared modems to this neighborhood.

• Clicking Reset next to a specific modem displays the Reset Modem page.

• Clicking Delete displays the Confirm Deletion of Shared Modem page.

• Clicking Add Modem adds a modem and redisplays the page.

• Clicking OK saves your changes and displays the Edit Neighborhood page.

• Clicking Reset restores the previous settings and redisplays the page.

Table 3-31 displays the fields and buttons on this page.

Table 3-31: Manage Shared Modems

Field or Button	Description
Reset	Resets the modem.
Delete	Deletes the modem.
MAC address	Displays the modem's MAC address.
IP address	Displays the modem's IP address (if known).
Description	Displays the modem's description
Add Modem	Adds a modem. Specify a MAC address and optional description.
OK	Saves your changes.
Reset	Restores the previous settings.

Adding a New Shared Modem

Adding a modem creates a new Modem object that is tagged with the name of this neighborhood and the shared cable modem account number.

To add a new modem, do the following:

Step 1 From the Manage Shared Modems page, enter the MAC address and description of the new modem. Note that both fields are required.

Step 2 Click OK.

User Registrar redisplays the page adding the new modem to the list of modems.

Resetting a Modem

When you click Reset Modem from the Manage Shared Modems page, User Registrar displays the Reset Modem page. (Figure 3-12). This page allows you to reset a shared modem.

For more information about this page, see "Resetting the Subscriber's Modem" section.

Caution Because resetting the shared modem disrupts service to all subscribers behind that modem, exercise caution when resetting a shared modem.

Deleting a Shared Modem

When you click Delete from the Manage Shared Modems page, User Registrar displays the Confirm Deletion of Shared Modem page. (Figure 3-39). This page allows you to delete a shared modem.

• Clicking Delete Modem deletes the modem and displays the Manage Shared Modems page.

• Clicking Cancel cancels the deletion and displays the Manage Shared Modems page.

Table 3-32 displays the fields and buttons on this page.

Table 3-32: Confirm Deletion of Shared Modem

Field or Button	Description
Neighborhood	Displays the modem's neighborhood.
Account number	Displays the modem's account number.
Description	Displays the modem's description.
Delete Modem	Deletes the modem
Cancel	Cancels the deletion.

Managing Administrators

When you click Administrators on the Home Page, User Registrar displays the Manage Administrators page (Figure 3-41). This page allows you to manage administrator users. It provides a paged view of all the administrators in User Registrar. From this page, you can choose to add, edit, or delete administrators.

Figure 3-40 displays the Web page hierarchy for the administration section.

Table 3-33 displays the fields and buttons on this page.

Table 3-33: Manage Administrators

Field or Button	Description
Username	Enter the administrator's name.
Description	Enter the administrator's description.
Search	Searches for the administrator by username or description. You can also use wildcards, such as * and abc*.
Edit	Edits administrator information.
Delete	Deletes administrator information.
Add Administrator	Adds an administrator.
Prev	Sends you to the previous page of administrators in this search.
Next	Sends you to the next page of administrators in this search.
Page size	Specifies the number of lines you want displayed per page. Twenty lines per page is a good default.

User

Adding an Administrator

When you click Add Administrator on the Manage Administrators page, User Registrar displays the Add Administrator page (Figure 3-42). This page allows you to add an administrator. You can specify the username, description, password, and privileges.

• Clicking Add Administrator sends you to the Confirm Addition of Administrator page.

• Clicking Cancel cancels your changes and returns you to the Manage Administrators page.

Table 3-21 displays the fields and buttons on this page.

Table 3-34: Add Administrator

Field or Button	Description
Administrator username	Enter the name of the administrator.
Description	Enter a description of the administrator.
Administrator password	Enter the administrator's password.
Administrator privileges User Registrar administrator Modem Registrar administrator Configuration administrator Administrator administrator	Choose the privileges for this administrator: Allows management of User Registrar Allows management of Modem Registrar Allows display of the Defaults and Services pages Allows display of the Administrators page
Add Administrator	Sends you to the Confirm Addition of Administrator page.
Cancel	Returns you to the Manage Administrators page.

Confirming Addition of an Administrator

When you click Add Administrator on the Add Administrator page, User Registrar displays the Confirm Addition of Administrator page (Figure 3-43). This page allows you to confirm the addition of an administrator or to return to the original administrator page.

• Clicking Add Administrator adds this administrator to the database and sends you to the Manage Administrators page.

• Clicking Cancel cancels your changes and sends you to the Add Administrator page.

Table 3-35 displays the fields and buttons on this page.

Table 3-35: Confirmation Addition of Administrator

Field or Button	Description
Administrator username	Displays the name of the administrator.
Description	Displays a description of the administrator.
Administrator password	Does not display the password.
Administrator privileges	Displays the privileges for this administrator.
Add Administrator	Adds the administrator.
Cancel	Returns you to the Add Administrator page.

Editing an Administrator

When you click Edit next to an administrator on the Manage Administrators page, User Registrar displays the Edit Administrator page (Figure 3-44). This page allows you to edit administrator information. You can change the administrator's name, description, and privileges.

• Clicking OK incorporates your edits and displays the Manage Administrator page.

• Clicking Reset restores the previous administrator settings.

• Clicking Cancel cancels your changes and displays the Manage Administrator page.

Table 3-36 displays the fields and buttons on this page.

Table 3-36: Edit Administrator

Field or Button	Description
Administrator username	Displays the name of the administrator.
Description	Enter a description of the administrator.
Administrator password	Enter the administrator's password.
Administrator privileges User Registrar administrator Modem Registrar administrator Configuration administrator Administrator administrator Disabled	Choose the privileges for this administrator: Allows management of User Registrar Allows management of Modem Registrar Allows display of the Defaults and Services pages Allows display of the Administrators page Prevents login
OK	Sends you to the Confirm Changes to Administrator page.
Reset	Restores the previous settings.
Cancel	Cancels your changes and returns you to the Manage Administrators page.

Confirming Editing an Administrator

When you click OK on the Edit Administrator page, User Registrar displays the Confirm Changes to Administrator page (Figure 3-45). This page allows you to confirm or edit your changes.

• Clicking OK confirms your changes.

• Clicking Cancel cancels your changes and returns you to the Edit Administrator page.

Table 3-37 displays the fields and buttons on this page.

Table 3-37: Confirm Changes to Administrator

Field or Button	Description
Administrator username	Displays the name of the administrator.
Description	Displays the description of the administrator.
Administrator password	Does not redisplay the password.
Administrator privileges	Displays the privileges for this administrator.
OK	Confirms the edits.
Cancel	Returns you to the Edit Administrator page.

Deleting an Administrator

When you click Delete on the Manage Administrators page, User Registrar displays the Confirm Deletion of Administrator page (Figure 3-46). This page allows you to confirm that you want to delete an administrator.

• Clicking Delete removes the administrator from User Registrar.

• Clicking Cancel cancels your deletion and sends you to the Manage Administrator page.

Table 3-23 displays the fields and buttons on this page.

Table 3-38: Confirm Deletion of Administrator

Field or Button	Description
Administrator username	Displays the administrator's username
Description	Displays the administrator's description.
Delete	Deletes the administrator.
Cancel	Returns you to the Manage Administrators page.

Updating my Information

When you click Update My Info, User Registrar displays the Edit Administrator page (Figure 3-44). This page allows you to edit your own administrator information. For more information about this page, see the "Editing an Administrator" section.

Logging Out of User Registrar

When you click Logout, User Registrar displays the Administrator Logout from User Registrar page (Figure 3-47). This page allows administrators to log out of User Registrar.

• Clicking Cancel cancels the logout and returns you to the previous page.

• Clicking Logout exits User Registrar.

Table 3-39 displays the fields and buttons on this page.

Table 3-39: Log Out of User Registrar

Field or Button	Description
Home Page	Returns you to the home page.
Cancel	Returns you to the previous page.
Logout	Exits a User Registrar session.

Getting Help

The User Registrar Administrator application has a corresponding help page for every Web page. The help consists of a HTML file with the same name as the Web page.

• Clicking Help displays the associated help page. The page describes the buttons and fields on the page.

• Clicking Exit Help returns you to the application Web page.

Posted: Tue Sep 26 04:45:02 PDT 2000
Copyright 1989-2000©Cisco Systems Inc.