Error Messages and Log Files

This chapter describes the Modem Registrar error messages and the log files that you can use to troubleshoot problems.

Modem Registrar Error Messages

Table 12-1 lists the error messages for the Modem Registrar pages, the possible cause of the error message, and the action you can take to eliminate the error condition.

Table 12-1: Modem Registrar Error Messages

Error Message Possible Cause Recommended Action

Login Page

Please specify a Username.
You attempted to log in to Modem Registrar without specifying a username.

Enter a username in the Username field.

Please specify a Password.
You attempted to log in to Modem Registrar without specifying a password.

Enter a password in the Password field.

Administrator is disabled.
You attempted to log in to Modem Registrar as an administrator whose Administrator Privileges have been disabled.

Enter a different username and password in the Username and Password fields.

Administrator does not have Modem Registrar privileges.
You attempted to log in to Modem Registrar as an administrator whose Administrator Privileges do not include Modem Registrar.

Enter a different username and password in the Username and Password fields.

Administrator has no privileges.
You attempted to log in to Modem Registrar as an administrator whose Administrator Privileges have not been assigned.

Enter a different username and password in the Username and Password fields.

Invalid username or password specified.
You entered a username or password that does not exist in the database.

Re-enter the username and password in the Username and Password fields.

Add Service Type Page

You must specify a valid Service Type name.
You attempted to add a service type without specifying a name for the service type.

Enter a unique service type name.

Service Type Name name already in use; please respecify.
The service type name you entered already exists.

Re-enter a unique name.

Add Service Class Page

You must specify a valid Service Class name.
You attempted to add a service class without specifying a name for the service class.

Enter a unique service class name.

Service Class Name name already in use; please respecify.
The service class name you entered already exists.

Re-enter a unique service class name.

Add Service Package Page

You must specify a valid Service Class name.
You did not select a service class from the Service Class pull-down list before you clicked OK.

You must select a service class. You cannot select <none>.

Select a service class from the Service Class pull-down list and then click OK.

The Service Class you have chosen is invalid because it contains no Service Types. Please choose another Service Class.
You selected a service class that does not have service types defined for it.

Select a different service class in the Service Class pull-down list.

You must specify a valid Service Package name.
You attempted to add a service package without specifying a name for the service package.

Enter a unique service package name.

Service Package Name name already in use; please respecify.
The service package name you entered already exists.

Re-enter a unique service package name.

Edit Service Type Page

You must specify a valid Service Level name.
You attempted to add a service level without specifying a name for the service level.

Enter a unique name and then click Add Level.

Service Level Name name; already in use; please respecify.
You attempted to add a service level using a service level name that already exists for the service type, or you attempted to modify an existing service level and changed the associated level name to a name that already exists for the service type.

Re-enter a unique name and then click Add Level.

You must define at least one Service Level for this Service Type.
You attempted to modify a service type and did not not define a service level for the service type.

Define one or more service levels for the service type.

Add CMTS Group Option Set Page

Please specify a valid Option Set name.
You attempted to add a CMTS group option set without specifying a name for the option set.

Enter a unique option set name.

You must type the Shared Secret the same way twice.
You entered a shared secret in the Type and Retype fields that did not identically match.

Re-enter the shared secret in the Type and Retype fields. Be sure to enter the shared secret identically in both fields.

Option Set Name name already in use; please respecify.
The option set name you entered already exists.

Re-enter a unique option set name.

Please select a CMTS Group Shared Secret value.
You did not specify a shared secret.
Note You must specify a shared secret either in the CMTS option set or in the associated CMTS group option set.
Do one of the following:

Select the Omit Group Secret radio button to use the shared secret set in the associated CMTS option set.

Select the Secret is Null String radio button to use the null string as the shared secret.

Select the Secret Specified Below radio button to set a shared secret in the CMTS group option set, and enter the shared secret in the Type and Retype fields. You must enter the shared secret identically in both fields.

Add CMTS Option Set Page

Please specify a valid Option Set name.
You attempted to add a CMTS option set without specifying a name for the option set.

Enter a unique option set name.

Cannot use Group settings with no Group specified.
You indicated to use the DOCSIS version and/or shared secret specified in the associated CMTS group option set, but you did not indicate the CMTS group option set whose settings you want to use.

In the CMTS Group pull-down list, select the CMTS group option set whose DOCSIS version and/or shared secret you want to use for the CMTS option set.

You must type the Shared Secret the same way twice.
You entered a shared secret in the Type and Retype fields that did not identically match.

Re-enter the shared secret in the Type and Retype fields. Be sure to enter the shared secret identically in both fields.

Option Set Name name already in use; please respecify.
The option set name you entered already exists.

Re-enter a unique option set name.

Please select a CMTS Shared Secret value.
You did not specify a shared secret for the CMTS option set.
Note You must select a shared secret either in the CMTS option set or in the associated CMTS group option set.
Do one of the following to specify a shared secret:

Select the Use Group Secret radio button to use the shared secret set in the associated CMTS group option set.

Select the Secret is Null String radio button to use the null string as the shared secret.

Select the Secret Specified Below radio button to set the shared secret in the CMTS option set, and enter the shared secret in the Type and Retype fields. You must enter the shared secret identically in both fields.

Add Subnet Option Set Page

Please specify a valid Option Set name.
You attempted to add a subnet option set without specifying a name for the option set.

Enter a unique option set name.

You must specify a Servicing CMTS.
You attempted to add a subnet option set without specifying the CMTS associated with the subnet.
Note The default servicing CMTS is <none>. However, you cannot use this setting. You must specify a CMTS.
In the Servicing CMTS pull-down list, select the CMTS associated with the subnet.

The Subnet name is not in a valid format. (should be a.b.c.d/n, for example: 10.0.0.0/8)
The subnet option set name you specified is not in the proper format.

Re-enter a unique subnet option set name that consists of an IP address and a subnet mask.

For example: 161.44.133.0/24

where 161.44.133.0 is the IP address and 24 is the subnet mask.

Option Set Name name already in use; please respecify.
The option set name you entered already exists.

Re-enter a unique option set name.

Add Vendor Option Set Page

Please specify a valid Option Set name.
You attempted to add a vendor option set without specifying a name for the option set.

Enter a unique option set name.

Option Set Name name already in use; please respecify.
The option set name you entered already exists.

Re-enter a unique option set name.

Clone CMTS Group Option Set Page

Please specify a valid Option Set name.
You attempted to clone a CMTS group option set without specifying a name for the option set.

Enter a unique option set name.

Option Set Name name already in use; please respecify.
The option set name you entered already exists.

Re-enter a unique option set name.

Clone CMTS Option Set Page

Please specify a valid Option Set name.
You attempted to clone a CMTS option set without specifying a name for the option set.

Enter a unique option set name.

Option Set name name already in use; please respecify.
The option set name you entered already exists.

Re-enter a unique option set name.

Clone Subnet Option Set Page

Please specify a valid Option Set name.
You attempted to clone a subnet option set without specifying a name for the option set.

Enter a unique option set name.

Option Set Name name already in use; please respecify.
The option set name you entered already exists.

Re-enter a unique option set name.

The Subnet name is not in a valid format. (should be a.b.c.d/n, for example: 10.0.0.0/8)
The subnet option set name you specified is not in the proper format.

Re-enter a unique subnet option set name that consists of an IP address and a subnet mask.

For example: 161.44.133.0/24

where 161.44.133.0 is the IP address and 24 is the subnet mask.

Clone Vendor Option Set Page

Option Set Name name already in use; please respecify.
The option set name you entered already exists.

Re-enter a unique option set name.

Please specify a valid Option Set name.
You attempted to clone a vendor option set without specifying a name for the option set.

Enter a unique option set name.

Edit Default Option Set Page

Please select a Service Type/Level pair.
You clicked the Type/Level Options button to modify options for a specific service type, but you did not specify a service type.

Select a service type from the Service Type=Value pull-down list and then click Type/Level Options.

Edit CMTS Group Option Set Page

You must type the Shared Secret the same way twice.
The shared secret you entered in the Type and Retype fields did not match.

Re-enter the shared secret in the Type and Retype fields. You must enter the shared secret identically in both fields.

Please select a Service Type/Level pair.
You clicked the Type/Level Options button to modify options for a specific service type, but you did not specify a service type.

Select a service type from the Service Type=Value pull-down list and then click Type/Level Options.

Edit CMTS Option Set Page

Please select a Service Type/Level pair.
You clicked the Type/Level Options button to modify options for a specific service type, but you did not specify a service type.

Select a service type from the Service Type=Value pull-down list and then click Type/Level Options.

Cannot use group settings with no group specified.
You indicated to use the DOCSIS version and/or shared secret specified in the associated CMTS group option set, but you did not indicate the CMTS group whose settings you want to use.

In the CMTS Group pull-down list, select the CMTS Group option set whose DOCSIS version and/or shared secret you want to use for the CMTS option set.

You must type the Shared Secret the same way twice.
You entered a shared secret in the Type and Retype fields that did not identically match.

Re-enter the shared secret in the Type and Retype fields. Be sure to enter the shared secret identically in both fields.

Edit Subnet Option Set Page

Please select a Service Type/Level pair.
You clicked the Type/Level Options button to modify options for a specific service type, but you did not specify a service type.

Select a service type from the Service Type=Value pull-down list and then click Type/Level Options.

Edit Vendor Option Set Page

You must supply at least one unique prefix for this vendor.
You did not specify a vendor prefix.

Enter one or more 6-digit hexadecimal Ethernet vendor prefixes in the Edit Vendor Prefixes field. Do not enter a vendor prefix that you have already assigned to another vendor option set.

You must specify a prefix in the format '00-00-00' where 0 can be any hex digit.
The vendor prefix you entered is invalid.

Re-enter the vendor prefix using a 6-digit hexadecimal Ethernet prefix.

For example: 00000c

A vendor prefix you specified is already in use; please respecify.
You specified a vendor prefix that another vendor option set is using.

Enter a different 6-digit hexadecimal Ethernet vendor prefix.

Please select a Service Type/Level pair.
You clicked the Type/Level Options button to modify options for a specific service type, but you did not specify a service type.

Select a service type from the Service Type=Value pull-down list and then click Type/Level Options.

CMTS Group Option Set List Page

There are no CMTS Groups defined to clone.
You clicked the Clone Option Set button to clone an option set, but no option sets are currently defined.

Define option sets.

CMTS Option Set List Page

There are no CMTS Option Sets defined to clone.
You clicked the Clone Option Set button to clone an option set, but no option sets are currently defined.

Define option sets.

Vendor Option Set List Page

There are no Vendors defined to clone.
You clicked the Clone Option Set button to clone an option set, but no option sets are currently defined.

Define option sets.

Subnet Option Set List Page

There are no Subnets defined to clone.
You clicked the Clone Option Set button to clone an option set, but no option sets are currently defined.

Define option sets.

List All Cable Modem Options Page

Unable to get annotated options.
You attempted to list the options for a specific cable modem, but Modem Register encountered an exception condition and was unable to generate the list at this time.

Check the /opt/csrc/logs/csrcmw.log file for Exception or DCF_ messages.

Search Cable Modems Page

You must specify search criteria.
You clicked Search by MAC Address or Search by IP Address without entering search information in the appropriate field.

Enter the MAC address or IP address of the cable modem for which you are searching and click Search by MAC Address or Search by IP Address, depending on the search criteria you entered.

You may only search for a single Lease IP Address; please respecify.
You attempted to search for a cable modem using a string other than an individual IP address in the Search by IP Address field.

Enter the individual cable modem's IP address in the Search by IP Address field and click Search by IP Address.

Unknown IP Address Page

You must specify a subnet.
You attempted to list all of the options to be applied to a cable modem without specifying the subnet.

The subnet you specify is the subnet to which the cable modem's IP address would have mapped if the address had been known.
Note The default subnet is <none>. However, you cannot use this setting. You must specify a subnet.
In the Subnet pull-down list, select a subnet and then click List All CM Options.

Configure Bootstrap Settings Page

LDAP Port number is out of range (valid range 1-65335); please respecify.
You entered an invalid port number for the LDAP directory server.

Enter a different port number in the LDAP Port field. You must enter a value in the range of 1 to 65335.

LDAP Initial Communication Timeout must be a positive integer; please respecify.
You entered an invalid value in the LDAP Initial Communication Timeout field.

Enter a different positive integer in the LDAP Initial Communication Timeout field.

LDAP Maximum Communication Timeout must be a positive integer; please respecify.
You entered an invalid value in the LDAP Maximum Communication Timeout field.

Enter a different positive integer in the LDAP Maximum Communication Timeout field.

LDAP HostName must be provided.
You did not specify an LDAP hostname or IP address.

Enter a server name (DNS name) or IP address in the LDAP Hostname or IP Address field.

LDAP Username must be provided.
You did not specify the username you use to log in to the LDAP server.

Enter the username in the LDAP Username field.

LDAP Password must be provided.
You did not specify the password for the username you use to log in to the LDAP server.

Enter the password in the LDAP Password field for the username you specified in the LDAP Username field.

LDAP Root DN must be provided.
You did not specify the root distinguished name (DN) for the CSRC configuration.

Enter the root distinguished name for the CSRC configuration in the LDAP Root DN field.

Configure TFTP Settings Page

Home Directory contains `\' character; please replace with `/'.
The home directory you entered in the Home Directory field contains the directory delimiter ( \ ).
Note You must use the UNIX directory delimiter.
Re-enter the home directory in the Home Directory field using the UNIX directory delimiter ( / ) for both Windows NT and UNIX paths.

Alternate Directories contain `\' character; please replace with `/'.
One or more of the alternate directories you entered in the Alternate Directories field contains the directory delimiter ( \ ).
Note You must use the UNIX directory delimiter.
Re-enter the alternate directories in the Alternate Directories field using the UNIX directory delimiter ( / ) for both Windows NT and UNIX paths.

Maximum Filesize is out of range (valid range 1-4294967295); please respecify.
You entered a file size in the Maximum Filesize field that is not a valid file size.

Re-enter a filesize in the Maximum Filesize field. You must enter a value in the range of 1 to 4294967295 bytes.

Initial Retransmission Time must be a positive integer; please respecify.
You entered an invalid value in the Initial Retransmission Time field.

Enter a different positive integer in the Initial Retransmission Time field.

Session Timeout must be a positive integer; please respecify.
You entered an invalid value in the Session Timeout field.

Enter a different positive integer in the Session Timeout field.

DOCSIS Pathname Prefix contains `\' character; please replace with `/'.
The prefix you entered contains the ` \ ` character. You must use the ` / ` character.
Note The DOCSIS Pathname Prefix is the root path the TFTP server will use to signal a DOCSIS configuration file generation request
Re-enter the root path in the DOCSIS Pathname Prefix field using the UNIX delimiter ` / `.

Configure Advanced Settings Page

Maximum Number of Configuration Files to Log must be a positive integer; please respecify.
You entered an invalid value in the Maximum Number of Configuration Files to Log field.

Re-enter a different positive integer in the Maximum Number of Configuration Files to Log field.

Manage Administrators Page

You must specify search criteria.
You attempted to search for an administrator without specifying information in the search fields.

Enter the username or description of the administrator you want to list in the Username or Description field. You can use the wildcard * in your search criteria.

Add Administrator Page

A password must be specified.
You did not specify the password for the new administrator.

Enter a password for the new administrator in the Administrator Password field.

A username must be specified.
You did not specify the username for the new administrator.

Enter a username for the new administrator in the Administrator Username field.

Username already in use.
The administrator username you entered already exists in the database.

Enter a different username in the Administrator Username field.

Confirm Password must be specified.
You did not enter the administrator password again to verify it.

Enter the password for the new administrator in the Confirm Password field. The password you enter must identially match the one you entered in the Administrator Password field.

Password and Confirm Password don't match.
The password you entered in the Administrator Password and Confirm Password fields do not identically match.

Re-enter the password for the new administrator in the Administrator Password and Confirm Password fields. The password you enter in both fields must identially match.

Usernames must contain between 3 and 8 alphanumeric characters and may have embedded _ and - symbols.
The username you entered is not a valid username.

Re-enter the username for the new administrator in the Administrator Username field.

Be sure the username you enter has three to eight alphanumeric characters. The username can contain the underscore and hyphen symbols.

Password must contain between 3 and 8 alphanumeric characters.
The password you entered is not a valid password.

Re-enter the password for the new administrator in the Administrator Password field.

Be sure the password you enter has three to eight alphanumeric characters.

Edit Administrator Page

A password must be specified.
You did not enter a password for the administrator.

Enter a password in the Administrator Password field.

Confirm Password must be specified.
You did not enter the password again to verify it.

Enter the password again in the Confirm Password field. The password you enter must identically match the password you entered in the Administrator Password field.

Password and Confirm Password don't match.
The password you entered in the Administrator Password and Confirm Password fields do not identically match.

Re-enter the password in the Administrator Password and Confirm Password fields. Be sure to enter the password identically in both fields.

Usernames must contain between 3 and 8 alphanumeric characters and may have embedded _ and - symbols.
The username you entered is not a valid username.

Re-enter the username for the administrator in the Administrator Username field.

Be sure the username you enter has three to eight alphanumeric characters. The username can contain the underscore and hyphen symbols.

Password must contain between 3 and 8 alphanumeric characters.
The password you entered is not a valid password.

Re-enter the password for the administrator in the Administrator Password field.

Be sure the password you enter has three to eight alphanumeric characters.

You may not disable the active administrator.
You attempted to disable an administrator who is currently logged in to Modem Registrar.

You cannot click the Disabled Administrator Privileges checkbox for an active administrator.

Disable the administrator after the administrator logs out of Modem Registrar.

Confirm Delete Administrator Page

You may not delete the active administrator.
You attempted to delete an administrator who is currently logged in to Modem Registrar.

You cannot click the Delete button for an active administrator.

Delete the administrator after the administrator logs out of Modem Registrar.

Error Message	Possible Cause	Recommended Action
Login Page
Please specify a Username.	You attempted to log in to Modem Registrar without specifying a username.	Enter a username in the Username field.
Please specify a Password.	You attempted to log in to Modem Registrar without specifying a password.	Enter a password in the Password field.
Administrator is disabled.	You attempted to log in to Modem Registrar as an administrator whose Administrator Privileges have been disabled.	Enter a different username and password in the Username and Password fields.
Administrator does not have Modem Registrar privileges.	You attempted to log in to Modem Registrar as an administrator whose Administrator Privileges do not include Modem Registrar.	Enter a different username and password in the Username and Password fields.
Administrator has no privileges.	You attempted to log in to Modem Registrar as an administrator whose Administrator Privileges have not been assigned.	Enter a different username and password in the Username and Password fields.
Invalid username or password specified.	You entered a username or password that does not exist in the database.	Re-enter the username and password in the Username and Password fields.
Add Service Type Page
You must specify a valid Service Type name.	You attempted to add a service type without specifying a name for the service type.	Enter a unique service type name.
Service Type Name name already in use; please respecify.	The service type name you entered already exists.	Re-enter a unique name.
Add Service Class Page
You must specify a valid Service Class name.	You attempted to add a service class without specifying a name for the service class.	Enter a unique service class name.
Service Class Name name already in use; please respecify.	The service class name you entered already exists.	Re-enter a unique service class name.
Add Service Package Page
You must specify a valid Service Class name.	You did not select a service class from the Service Class pull-down list before you clicked OK. You must select a service class. You cannot select <none>.	Select a service class from the Service Class pull-down list and then click OK.
The Service Class you have chosen is invalid because it contains no Service Types. Please choose another Service Class.	You selected a service class that does not have service types defined for it.	Select a different service class in the Service Class pull-down list.
You must specify a valid Service Package name.	You attempted to add a service package without specifying a name for the service package.	Enter a unique service package name.
Service Package Name name already in use; please respecify.	The service package name you entered already exists.	Re-enter a unique service package name.
Edit Service Type Page
You must specify a valid Service Level name.	You attempted to add a service level without specifying a name for the service level.	Enter a unique name and then click Add Level.
Service Level Name name; already in use; please respecify.	You attempted to add a service level using a service level name that already exists for the service type, or you attempted to modify an existing service level and changed the associated level name to a name that already exists for the service type.	Re-enter a unique name and then click Add Level.
You must define at least one Service Level for this Service Type.	You attempted to modify a service type and did not not define a service level for the service type.	Define one or more service levels for the service type.
Add CMTS Group Option Set Page
Please specify a valid Option Set name.	You attempted to add a CMTS group option set without specifying a name for the option set.	Enter a unique option set name.
You must type the Shared Secret the same way twice.	You entered a shared secret in the Type and Retype fields that did not identically match.	Re-enter the shared secret in the Type and Retype fields. Be sure to enter the shared secret identically in both fields.
Option Set Name name already in use; please respecify.	The option set name you entered already exists.	Re-enter a unique option set name.
Please select a CMTS Group Shared Secret value.	You did not specify a shared secret. Note You must specify a shared secret either in the CMTS option set or in the associated CMTS group option set.	Do one of the following: Select the Omit Group Secret radio button to use the shared secret set in the associated CMTS option set. Select the Secret is Null String radio button to use the null string as the shared secret. Select the Secret Specified Below radio button to set a shared secret in the CMTS group option set, and enter the shared secret in the Type and Retype fields. You must enter the shared secret identically in both fields.
Add CMTS Option Set Page
Please specify a valid Option Set name.	You attempted to add a CMTS option set without specifying a name for the option set.	Enter a unique option set name.
Cannot use Group settings with no Group specified.	You indicated to use the DOCSIS version and/or shared secret specified in the associated CMTS group option set, but you did not indicate the CMTS group option set whose settings you want to use.	In the CMTS Group pull-down list, select the CMTS group option set whose DOCSIS version and/or shared secret you want to use for the CMTS option set.
You must type the Shared Secret the same way twice.	You entered a shared secret in the Type and Retype fields that did not identically match.	Re-enter the shared secret in the Type and Retype fields. Be sure to enter the shared secret identically in both fields.
Option Set Name name already in use; please respecify.	The option set name you entered already exists.	Re-enter a unique option set name.
Please select a CMTS Shared Secret value.	You did not specify a shared secret for the CMTS option set. Note You must select a shared secret either in the CMTS option set or in the associated CMTS group option set.	Do one of the following to specify a shared secret: Select the Use Group Secret radio button to use the shared secret set in the associated CMTS group option set. Select the Secret is Null String radio button to use the null string as the shared secret. Select the Secret Specified Below radio button to set the shared secret in the CMTS option set, and enter the shared secret in the Type and Retype fields. You must enter the shared secret identically in both fields.
Add Subnet Option Set Page
Please specify a valid Option Set name.	You attempted to add a subnet option set without specifying a name for the option set.	Enter a unique option set name.
You must specify a Servicing CMTS.	You attempted to add a subnet option set without specifying the CMTS associated with the subnet. Note The default servicing CMTS is <none>. However, you cannot use this setting. You must specify a CMTS.	In the Servicing CMTS pull-down list, select the CMTS associated with the subnet.
The Subnet name is not in a valid format. (should be a.b.c.d/n, for example: 10.0.0.0/8)	The subnet option set name you specified is not in the proper format.	Re-enter a unique subnet option set name that consists of an IP address and a subnet mask. For example: 161.44.133.0/24 where 161.44.133.0 is the IP address and 24 is the subnet mask.
Option Set Name name already in use; please respecify.	The option set name you entered already exists.	Re-enter a unique option set name.
Add Vendor Option Set Page
Please specify a valid Option Set name.	You attempted to add a vendor option set without specifying a name for the option set.	Enter a unique option set name.
Option Set Name name already in use; please respecify.	The option set name you entered already exists.	Re-enter a unique option set name.
Clone CMTS Group Option Set Page
Please specify a valid Option Set name.	You attempted to clone a CMTS group option set without specifying a name for the option set.	Enter a unique option set name.
Option Set Name name already in use; please respecify.	The option set name you entered already exists.	Re-enter a unique option set name.
Clone CMTS Option Set Page
Please specify a valid Option Set name.	You attempted to clone a CMTS option set without specifying a name for the option set.	Enter a unique option set name.
Option Set name name already in use; please respecify.	The option set name you entered already exists.	Re-enter a unique option set name.
Clone Subnet Option Set Page
Please specify a valid Option Set name.	You attempted to clone a subnet option set without specifying a name for the option set.	Enter a unique option set name.
Option Set Name name already in use; please respecify.	The option set name you entered already exists.	Re-enter a unique option set name.
The Subnet name is not in a valid format. (should be a.b.c.d/n, for example: 10.0.0.0/8)	The subnet option set name you specified is not in the proper format.	Re-enter a unique subnet option set name that consists of an IP address and a subnet mask. For example: 161.44.133.0/24 where 161.44.133.0 is the IP address and 24 is the subnet mask.
Clone Vendor Option Set Page
Option Set Name name already in use; please respecify.	The option set name you entered already exists.	Re-enter a unique option set name.
Please specify a valid Option Set name.	You attempted to clone a vendor option set without specifying a name for the option set.	Enter a unique option set name.
Edit Default Option Set Page
Please select a Service Type/Level pair.	You clicked the Type/Level Options button to modify options for a specific service type, but you did not specify a service type.	Select a service type from the Service Type=Value pull-down list and then click Type/Level Options.
Edit CMTS Group Option Set Page
You must type the Shared Secret the same way twice.	The shared secret you entered in the Type and Retype fields did not match.	Re-enter the shared secret in the Type and Retype fields. You must enter the shared secret identically in both fields.
Please select a Service Type/Level pair.	You clicked the Type/Level Options button to modify options for a specific service type, but you did not specify a service type.	Select a service type from the Service Type=Value pull-down list and then click Type/Level Options.
Edit CMTS Option Set Page
Please select a Service Type/Level pair.	You clicked the Type/Level Options button to modify options for a specific service type, but you did not specify a service type.	Select a service type from the Service Type=Value pull-down list and then click Type/Level Options.
Cannot use group settings with no group specified.	You indicated to use the DOCSIS version and/or shared secret specified in the associated CMTS group option set, but you did not indicate the CMTS group whose settings you want to use.	In the CMTS Group pull-down list, select the CMTS Group option set whose DOCSIS version and/or shared secret you want to use for the CMTS option set.
You must type the Shared Secret the same way twice.	You entered a shared secret in the Type and Retype fields that did not identically match.	Re-enter the shared secret in the Type and Retype fields. Be sure to enter the shared secret identically in both fields.
Edit Subnet Option Set Page
Please select a Service Type/Level pair.	You clicked the Type/Level Options button to modify options for a specific service type, but you did not specify a service type.	Select a service type from the Service Type=Value pull-down list and then click Type/Level Options.
Edit Vendor Option Set Page
You must supply at least one unique prefix for this vendor.	You did not specify a vendor prefix.	Enter one or more 6-digit hexadecimal Ethernet vendor prefixes in the Edit Vendor Prefixes field. Do not enter a vendor prefix that you have already assigned to another vendor option set.
You must specify a prefix in the format '00-00-00' where 0 can be any hex digit.	The vendor prefix you entered is invalid.	Re-enter the vendor prefix using a 6-digit hexadecimal Ethernet prefix. For example: 00000c
A vendor prefix you specified is already in use; please respecify.	You specified a vendor prefix that another vendor option set is using.	Enter a different 6-digit hexadecimal Ethernet vendor prefix.
Please select a Service Type/Level pair.	You clicked the Type/Level Options button to modify options for a specific service type, but you did not specify a service type.	Select a service type from the Service Type=Value pull-down list and then click Type/Level Options.
CMTS Group Option Set List Page
There are no CMTS Groups defined to clone.	You clicked the Clone Option Set button to clone an option set, but no option sets are currently defined.	Define option sets.
CMTS Option Set List Page
There are no CMTS Option Sets defined to clone.	You clicked the Clone Option Set button to clone an option set, but no option sets are currently defined.	Define option sets.
Vendor Option Set List Page
There are no Vendors defined to clone.	You clicked the Clone Option Set button to clone an option set, but no option sets are currently defined.	Define option sets.
Subnet Option Set List Page
There are no Subnets defined to clone.	You clicked the Clone Option Set button to clone an option set, but no option sets are currently defined.	Define option sets.
List All Cable Modem Options Page
Unable to get annotated options.	You attempted to list the options for a specific cable modem, but Modem Register encountered an exception condition and was unable to generate the list at this time.	Check the /opt/csrc/logs/csrcmw.log file for Exception or DCF_ messages.
Search Cable Modems Page
You must specify search criteria.	You clicked Search by MAC Address or Search by IP Address without entering search information in the appropriate field.	Enter the MAC address or IP address of the cable modem for which you are searching and click Search by MAC Address or Search by IP Address, depending on the search criteria you entered.
You may only search for a single Lease IP Address; please respecify.	You attempted to search for a cable modem using a string other than an individual IP address in the Search by IP Address field.	Enter the individual cable modem's IP address in the Search by IP Address field and click Search by IP Address.
Unknown IP Address Page
You must specify a subnet.	You attempted to list all of the options to be applied to a cable modem without specifying the subnet. The subnet you specify is the subnet to which the cable modem's IP address would have mapped if the address had been known. Note The default subnet is <none>. However, you cannot use this setting. You must specify a subnet.	In the Subnet pull-down list, select a subnet and then click List All CM Options.
Configure Bootstrap Settings Page
LDAP Port number is out of range (valid range 1-65335); please respecify.	You entered an invalid port number for the LDAP directory server.	Enter a different port number in the LDAP Port field. You must enter a value in the range of 1 to 65335.
LDAP Initial Communication Timeout must be a positive integer; please respecify.	You entered an invalid value in the LDAP Initial Communication Timeout field.	Enter a different positive integer in the LDAP Initial Communication Timeout field.
LDAP Maximum Communication Timeout must be a positive integer; please respecify.	You entered an invalid value in the LDAP Maximum Communication Timeout field.	Enter a different positive integer in the LDAP Maximum Communication Timeout field.
LDAP HostName must be provided.	You did not specify an LDAP hostname or IP address.	Enter a server name (DNS name) or IP address in the LDAP Hostname or IP Address field.
LDAP Username must be provided.	You did not specify the username you use to log in to the LDAP server.	Enter the username in the LDAP Username field.
LDAP Password must be provided.	You did not specify the password for the username you use to log in to the LDAP server.	Enter the password in the LDAP Password field for the username you specified in the LDAP Username field.
LDAP Root DN must be provided.	You did not specify the root distinguished name (DN) for the CSRC configuration.	Enter the root distinguished name for the CSRC configuration in the LDAP Root DN field.
Configure TFTP Settings Page
Home Directory contains `\' character; please replace with `/'.	The home directory you entered in the Home Directory field contains the directory delimiter ( \ ). Note You must use the UNIX directory delimiter.	Re-enter the home directory in the Home Directory field using the UNIX directory delimiter ( / ) for both Windows NT and UNIX paths.
Alternate Directories contain `\' character; please replace with `/'.	One or more of the alternate directories you entered in the Alternate Directories field contains the directory delimiter ( \ ). Note You must use the UNIX directory delimiter.	Re-enter the alternate directories in the Alternate Directories field using the UNIX directory delimiter ( / ) for both Windows NT and UNIX paths.
Maximum Filesize is out of range (valid range 1-4294967295); please respecify.	You entered a file size in the Maximum Filesize field that is not a valid file size.	Re-enter a filesize in the Maximum Filesize field. You must enter a value in the range of 1 to 4294967295 bytes.
Initial Retransmission Time must be a positive integer; please respecify.	You entered an invalid value in the Initial Retransmission Time field.	Enter a different positive integer in the Initial Retransmission Time field.
Session Timeout must be a positive integer; please respecify.	You entered an invalid value in the Session Timeout field.	Enter a different positive integer in the Session Timeout field.
DOCSIS Pathname Prefix contains `\' character; please replace with `/'.	The prefix you entered contains the ` \ ` character. You must use the ` / ` character. Note The DOCSIS Pathname Prefix is the root path the TFTP server will use to signal a DOCSIS configuration file generation request	Re-enter the root path in the DOCSIS Pathname Prefix field using the UNIX delimiter ` / `.
Configure Advanced Settings Page
Maximum Number of Configuration Files to Log must be a positive integer; please respecify.	You entered an invalid value in the Maximum Number of Configuration Files to Log field.	Re-enter a different positive integer in the Maximum Number of Configuration Files to Log field.
Manage Administrators Page
You must specify search criteria.	You attempted to search for an administrator without specifying information in the search fields.	*Enter the username or description of the administrator you want to list in the Username or Description field. You can use the wildcard in your search criteria.**
Add Administrator Page
A password must be specified.	You did not specify the password for the new administrator.	Enter a password for the new administrator in the Administrator Password field.
A username must be specified.	You did not specify the username for the new administrator.	Enter a username for the new administrator in the Administrator Username field.
Username already in use.	The administrator username you entered already exists in the database.	Enter a different username in the Administrator Username field.
Confirm Password must be specified.	You did not enter the administrator password again to verify it.	Enter the password for the new administrator in the Confirm Password field. The password you enter must identially match the one you entered in the Administrator Password field.
Password and Confirm Password don't match.	The password you entered in the Administrator Password and Confirm Password fields do not identically match.	Re-enter the password for the new administrator in the Administrator Password and Confirm Password fields. The password you enter in both fields must identially match.
Usernames must contain between 3 and 8 alphanumeric characters and may have embedded _ and - symbols.	The username you entered is not a valid username.	Re-enter the username for the new administrator in the Administrator Username field. Be sure the username you enter has three to eight alphanumeric characters. The username can contain the underscore and hyphen symbols.
Password must contain between 3 and 8 alphanumeric characters.	The password you entered is not a valid password.	Re-enter the password for the new administrator in the Administrator Password field. Be sure the password you enter has three to eight alphanumeric characters.
Edit Administrator Page
A password must be specified.	You did not enter a password for the administrator.	Enter a password in the Administrator Password field.
Confirm Password must be specified.	You did not enter the password again to verify it.	Enter the password again in the Confirm Password field. The password you enter must identically match the password you entered in the Administrator Password field.
Password and Confirm Password don't match.	The password you entered in the Administrator Password and Confirm Password fields do not identically match.	Re-enter the password in the Administrator Password and Confirm Password fields. Be sure to enter the password identically in both fields.
Usernames must contain between 3 and 8 alphanumeric characters and may have embedded _ and - symbols.	The username you entered is not a valid username.	Re-enter the username for the administrator in the Administrator Username field. Be sure the username you enter has three to eight alphanumeric characters. The username can contain the underscore and hyphen symbols.
Password must contain between 3 and 8 alphanumeric characters.	The password you entered is not a valid password.	Re-enter the password for the administrator in the Administrator Password field. Be sure the password you enter has three to eight alphanumeric characters.
You may not disable the active administrator.	You attempted to disable an administrator who is currently logged in to Modem Registrar. You cannot click the Disabled Administrator Privileges checkbox for an active administrator.	Disable the administrator after the administrator logs out of Modem Registrar.
Confirm Delete Administrator Page
You may not delete the active administrator.	You attempted to delete an administrator who is currently logged in to Modem Registrar. You cannot click the Delete button for an active administrator.	Delete the administrator after the administrator logs out of Modem Registrar.

Log Files

You can use the csrcmw.log and file_tftp_1_log files to help you troubleshoot problems.

The csrcmw.log file is located in the csrc/logs directory, where csrc is the CSRC installation directory (for example: /opt/csrc). It contains error information about the CSRC middleware subsystem. This file is the primary log file for CSRC. When a problem occurs, Cisco recommends that you first check the csrcmw.log file.

You can set the level of logging that occurs to the csrcmw.log file using the LogMgr.log-level parameter in the CSRC configuration file (csrc/conf/csrc.cfg). The log levels are one through five. Level five provides the most verbose information and level one provides the least verbose information. By default, log level one is set during CSRC installation.

The file_tftp_1_log file in the /var/nwreg2/logs directory contains error information about the TFTP server. When troubleshooting problems with the TFTP server, check the file_tftp_1_log file for error, warning, and exception messages. For example, if errors occur when you attempt to reload the TFTP server, you can check the file_tftp_1_log file for error messages that will help you determine what is happening.

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