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Table of Contents

Release Notes for Catalyst 5000 Family ATM Module Software Release 3.2

Release Notes for Catalyst 5000 Family ATM Module Software Release 3.2

November 24, 1999

This release note describes the Catalyst 5000 family ATM module software release  3.2(16). The ATM dual PHY OC-3 modules (WS-X5153, WS-X5154, WS-X5155, WS-X5156, WS-X5157, and WS-X5158) are supported in this release. This is a maintenance release only; no new features are introduced in this release.

For a list of IOS software caveats that apply to this release, refer to Cisco IOS Software Release 11.3 and 11.3T Caveats. For IOS release notes that apply to this release, refer to Release Notes for Cisco IOS Release 11.3. These documents are located on the Documentation CD-ROM and CCO. For information, see the Cisco Connection Online.


Note The Catalyst 5000 family includes the Catalyst 5002, the Catalyst 5000, the Catalyst 5505, the Catalyst 5509, and the Catalyst 5500 switches. Throughout this publication and all Catalyst 5000 family documents, the phrase Catalyst 5000 family switches refers to all Catalyst 5000 family switches, unless otherwise noted.

Cisco IOS Release 11.3 End of Engineering

End of Engineering (EOE) means there are no more regularly scheduled maintenance releases. The following maintenance releases scheduled on the EOE date are only available through CCO and Field Service Operations, and not through manufacturing:

EOE releases are subject to change. For the most up-to-date information on the status of EOE, see End of Engineering for Cisco  IOS Software Releases  product bulletins on CCO.

Ongoing support for functionality in Release 3.2 is available in Cisco IOS Release 12.0(4a)W5(15a) and later maintenance releases of Cisco IOS Release 12.0W5 on CCO at:

Service & Support: Product Bulletins: Software

Under Cisco IOS 11.3, click on End of Sales and End of Engineering for Cisco IOS Software Releases 11.3 and 11.3 T (#847: 12/98) or Cisco IOS Software 11.3 NA EOS and EOE (#849:12/98).

Software Release Images

Table 1 lists the current software release image name on CCO for the Catalyst 5000 family ATM modules.


Table 1: Current Software Release Image Name for ATM Modules
Module Product Number LANE SW Release PVC Traffic-Shaping SW Release Token Ring MPOA SW Release Latest Supervisor Engine SW Release

ATM LANE Single PHY OC-3

WS-X5153 WS-X5154 WS-X5155

3.2(16)
c5atm-wblane.113-11. WA4.14b.bin

51.1(5)
c5atm-wbpvc.113-6.WA4.9d.bin

70.2(1)
c5atm-trlane.70-2-1.bin

Not applicable

5.1(1)

ATM LANE Dual PHY OC-3

WS-X5156 WS-X5157 WS-X5158

3.2(16)
c5atm-wblane.113-11. WA4.14b.bin

51.1(5)
c5atm-wbpvc.113-6.WA4.9d.bin

70.2(1)
c5atm-trlane.70-2-1.bin

Not applicable

5.1(1)

ATM Dual PHY DS3

WS-X5166

Not applicable

51.1(5)
c5atm-wbpvc.113-6.WA4.9d.bin

Not applicable

Not applicable

5.1(1)

ATM Dual PHY OC-12

WS-X5161 WS-X5162

4.14b
c5atm-wtall.113-11. WA4.14b.bin

4.14b
c5atm-wtall.113-11. WA4.14b.bin

11.3(9)WA4(12)
c5atm-wtoken.
113-9.WA4.12.bin

4.14b
c5atm-wtall.113-
10. WA4.14b.bin

5.1(1)

ATM Dual PHY OC-3

WS-X5167 WS-X5168

4.14b
c5atm-wtall.113-11. WA4.14b.bin

4.14b
c5atm-wtall.113-11. WA4.14b.bin

11.3(9)WA4(12)
c5atm-wtoken.
113-9.WA4.12.bin

4.14b
c5atm-wtall.113-
10. WA4.14b.bin

5.1(1)

ATM Fabric Integration

WS-X5165

4.14b
c5atm-wtall.113-11. WA4.14b.bin

4.14b
c5atm-wtall.113-11. WA4.14b.bin

Not applicable

4.14b
c5atm-wtall.113-
10. WA4.14b.bin

5.1(1)

Table 2 lists the software versions and applicable ordering information for the Catalyst 5000 family ATM module software.


Table 2: Software Version/Orderable Product Number Matrix
Software Version Filename Orderable Product Number Flash on System Orderable Product Number Spare Upgrade (Floppy Media)

3.2(4)

c5000-atm.3-2-4.bin

SFC5K-ATM-3.2.4

SWC5K-ATM-3.2.4=

3.2(5)

cat5000-atm.3-2-5.bin

SFC5K-ATM-3.2.5

SWC5K-ATM-3.2.5=

3.2(6)

cat5000-atm.3-2-6.bin

SFC5K-ATM-3.2.6

SWC5K-ATM-3.2.6=

3.2(7)

cat5000-atm.3-2-7.bin

SFC5K-ATM-3.2.7

SWC5K-ATM-3.2.7=

3.2(8)

c5atm-wblane.113-2.5.WA4.4m.bin

SFC5K-ATM-3.2.8

SWC5K-ATM-3.2.8=

3.2(9)

c5atm-wblane.113-4.WA4.7a.bin

SFC5K-ATM-3.2.9

SWC5K-ATM-3.2.9=

3.2(10)

c5atm-wblane.113-6.WA4.9b.bin

SFC5K-ATM-3.2.10

SWC5K-ATM-3.2.10=

3.2(11)

c5atm-wblane.113-6.WA4.9c.bin

SFC5K-ATM-3.2.11

SWC5K-ATM-3.2.11=

3.2(12)

c5atm-wblane.113-8.WA4.11.bin

SFC5K-ATM-3.2.12

SWC5K-ATM-3.2.12=

3.2(13)

c5atm-wblane.113-8.WA4.11a.bin

SFC5K-ATM-3.2.13

SWC5K-ATM-3.2.13=

3.2(14)

c5atm-wblane.113-9.WA4.12a.bin

SFC5K-ATM-3.2.14

SWC5K-ATM-3.2.14=

3.2(15)

c5atm-wblane.113-10.WA4.13a.bin

SFC5K-ATM-3.2.15

SWC5K-ATM-3.2.15=

3.2(16)

c5atm-wblane.113-11.WA4.14b.bin

SFC5K-ATM-3.2.16

SWC5K-ATM-3.2.16=

4.3

cat5atm-wtall.113-2.WA4.3.bin

SFC5K-ATM-4.3.0

SWC5K-ATM-4.3.0=

4.4(b)

c5atm-wtall.113-2a.WA4.4b.bin

SFC5K-ATM-4.4B

SWC5K-ATM-4.4B=

4.5

c5atm-wtall.113-3a.WA4.5.bin

SFC5K-ATM-4.5

SWC5K-ATM-4.5=

4.7a

c5atm-wtall.113-4.WA4.7a.bin

SFC5K-ATM-4.7

SWC5K-ATM-4.7=

4.8a

c5atm-wtall.113-5.WA4.8a.bin

SFC5K-ATM-4.8

SWC5K-ATM-4.8=

4.9a

c5atm-wtall.113-6.WA4.9a.bin

SFC5K-ATM-4.9

SWC5K-ATM-4.9=

4.9b

c5atm-wtall.113-6.WA4.9b.bin

SFC5K-ATM-4.9B

SWC5K-ATM-4.9B=

4.9c

c5atm-wtall.113-6.WA4.9c.bin

SFC5K-ATM-4.9C

SWC5K-ATM-4.9C=

4.11

c5atm-wtall.113-8.WA4.11.bin

SFC5K-ATM-4.11

SWC5K-ATM-4.11=

4.11a

c5atm-wtall.113-8.WA4.11a.bin

SFC5K-ATM-4.11A

SWC5K-ATM-4.11A=

4.12a

c5atm-wtall.113-9.WA4.12a.bin

SFC5K-ATM-4.12A

SWC5K-ATM-4.12A=

4.13a

c5atm-wtall.113-10.WA4.13a.bin

SFC5K-ATM-4.13A

SWC5K-ATM-4.13A=

4.14b

c5atm-wtall.113-11.WA4.14b.bin

SFC5K-ATM-4.14B

SWC5K-ATM-4.14B=

51.1(1)

cat5000-atm-pvcshape.51-1-1.bin

SFC5K-ATMPV-51.1

SWC5K-ATMPV-51.1=

51.1(2)

c5atm-wbpvc.113-2.5.WA4.4m.bin

SFC5K-ATMPV-51.1.2

SWC5K-ATMPV51.1.2=

51.1(3)

c5atm-wbpvc.113-4.WA4.7.bin

SFC5K-ATMPV-51.1.3

SWC5K-ATMPV51.1.3=

51.1(4)

c5atm-wbpvc.113-6.WA4.9a.bin

SFC5K-ATMPV-51.1.4

SWC5K-ATMPV51.1.4=

51.1(5)

c5atm-wbpvc.113-6.WA4.9d.bin

SFC5K-ATMPV-51.1.5

SWC5K-ATMPV51.1.5=

Software Release 3.2(16)

This section contains usage guidelines and restrictions for the ATM module software release 3.2(16). This is a maintenance release only; no new features were introduced in this release.


Note ATM module software release 11.3(11)WA4(14b) is the release following ATM module software release  11.3(10)WA4(13a). Software release 3.2 (16) is the release following 3.2(15). There were no interim releases.

Usage Guidelines and Restrictions

This section describes the usage guidelines, warnings, and cautions for the Catalyst 5000 family ATM module software release 11.3(11)WA4(14b). It also describes ATM module software problems that are fixed by specific Catalyst 5000 supervisor engine software releases.

Differences Between Software Releases 3.2(15) and 3.2(16)

This section describes software release 3.2(15) problems that were resolved in Catalyst 5000 family ATM module software release 3.2(16).

%SYS-3-INVMEMINT: Invalid memory action (free) at interrupt level
 
These messages are harmless as no memory is being freed. (CSCdm82457)
LEC ATM0.100: received LANE_TOPO_CHANGE on VCD 233

Although these messages do not affect functionality, they make troubleshooting LANE issues difficult. (CSCdm92473)

Software Release 3.2(15)

This section contains usage guidelines and restrictions for the ATM module software release 3.2(15). This is a maintenance release only; no new features were introduced in this release.


Note ATM module software release 11.3(10)WA4(13a) is the release following ATM module software release  11.3(9)WA4(12a). Software release 3.2 (15) is the release following 3.2(14). There were no interim releases.

Usage Guidelines and Restrictions

This section describes the usage guidelines, warnings, and cautions for the Catalyst 5000 family ATM module software release 11.3(10)WA4(13a). It also describes ATM module software problems that are fixed by specific Catalyst 5000 supervisor engine software releases.

Differences Between Software Releases 3.2(14) and 3.2(15)

This section describes software release 3.2(14) problems that were resolved in Catalyst 5000 family ATM module software release 3.2(15).

Software Release 3.2(14)

This section contains usage guidelines and restrictions for the ATM module software release 3.2(14). This is a maintenance release only; no new features were introduced in this release.


Note ATM module software release 11.3(9)WA4(12a) is the release following ATM module software release  11.3(8)WA4(11a). Software release 3.2 (14) is the release following 3.2(13). There were no interim releases.

Usage Guidelines and Restrictions

This section describes the usage guidelines, warnings, and cautions for the Catalyst 5000 family ATM module software release 11.3(9)WA4(12a). It also describes ATM module software problems that are fixed by specific Catalyst 5000 supervisor engine software releases.

All three versions are identical.

Note ATM module software release 11.3(9)WA4(12a) is the release following ATM module software release  11.3(8)WA4(11a). Software release 3.2(14) is the release following 3.2(13). There were no interim releases.

Differences Between Software Releases 3.2(13) and 3.2(14)

This section describes software release 3.2(13) problems that were resolved in Catalyst 5000 family ATM module software release 3.2(14).

Software Release 3.2(13)

This section contains usage guidelines and restrictions for the ATM module software release 3.2(13). This is a maintenance release only; no new features were introduced in this release.

Caution Release 3.2(13) replaces software release 3.2(12), which was deferred due to caveat CSCdm05638. If you are currently using software version 3.2(12) (image name c5atm-wtall.113-8.WA4.11.bin), you should replace that version with release 3.2(13) (image name c5atm-wtall.113-8.WA4.11a.bin).

Usage Guidelines and Restrictions

This section describes the usage guidelines, warnings, and cautions for the Catalyst 5000 family ATM module software release 3.2(13). It also describes ATM module software problems that are fixed by specific Catalyst 5000 supervisor engine software releases.

All three versions are identical.

Note ATM module software release 11.3(8)WA4(11a) is the release following ATM module software release  11.3(6)WA4(11). Software release 3.2 (14) is the release following 3.2(12). There were no interim releases.

Differences Between Software Releases 3.2(12) and 3.2(13)

This section describes software release 3.2(12) problems that were resolved in Catalyst 5000 family ATM module software release 3.2(13).

Software Release 3.2(12)

This section contains usage guidelines and restrictions, and provides the software caveats for the ATM module software release 3.2(12). This is a maintenance release only; no new features were introduced in this release.

Caution Release 3.2(13) replaces software release 3.2(12), which was deferred due to caveat CSCdm05638. If you are currently using software version 3.2(12) (image name c5atm-wtall.113-8.WA4.11.bin), you should replace that version with release 3.2(13) (image name c5atm-wtall.113-8.WA4.11a.bin).

Usage Guidelines and Restrictions

This section describes the usage guidelines, warnings, and cautions for the Catalyst 5000 family ATM module software release 3.2(12). It also describes ATM module software problems that are fixed by specific Catalyst 5000 supervisor engine software releases.

All three versions are identical.

Note ATM module software release 11.3(8)WA4(11) is the release following ATM module software release  11.3(6)WA4(9c); there were no interim releases.

Differences Between Software Releases 3.2(11) and 3.2(12)

This section describes software release 3.2(11) problems that were resolved in Catalyst 5000 family ATM module software release 3.2(12).

Software Release 3.2(11)

This section contains usage guidelines and restrictions, and provides the software caveats for the ATM module software release 3.2(11). This is a maintenance release only; no new features were introduced in this release.

Usage Guidelines and Restrictions

This section describes the usage guidelines, warnings, and cautions for the Catalyst 5000 family ATM module software release 3.2(11). It also describes ATM module software problems that are fixed by specific Catalyst 5000 supervisor engine software releases.

All three versions are identical.

Differences Between Software Releases 3.2(10) and 3.2(11)

This section describes software release 3.2(10) problems that were resolved in Catalyst 5000 family ATM module software release 3.2(11).

Software Release 3.2(10)

This section contains usage guidelines and restrictions, and provides the software caveats for the ATM module software release 3.2(10).

Usage Guidelines and Restrictions

This section describes the usage guidelines, warnings, and cautions for the Catalyst 5000 family ATM module software release 3.2(10). It also describes ATM module software problems that are fixed by specific Catalyst 5000 supervisor engine software releases.

All three versions are identical.

Note ATM module software release 11.3(6)WA4(9b) is the release following ATM module software release  11.3(4)WA4(7a); there were no interim releases.

Differences Between Software Releases 3.2(9) and 3.2(10)

This section describes software release 3.2(9) problems that were resolved in Catalyst 5000 family ATM module software release 3.2(10).

Catalyst 5000 family ATM module software release 3.2(10), LE-ARP reverifications are performed by checking the EARL table for the entry. If the EARL entry exists, this indicates that traffic has come from that address within the last five minutes. If the EARL entry still points to the data direct VC that is believed to be correct, it is good for another five minutes. This problem is resolved in ATM module software release 3.2(10). (CSCdk44824)

Software Release 3.2(9)

This section contains usage guidelines and restrictions, and provides the software caveats for the ATM module software release 3.2(9).

Usage Guidelines and Restrictions

This section describes the usage guidelines, warnings, and cautions for the Catalyst 5000 family ATM module software release 3.2(9). It also describes ATM module software problems that are fixed by specific Catalyst 5000 supervisor engine software releases.

All three versions are identical.
Do not hot swap faulty ATM modules using Catalyst 5000 family supervisor engine software releases 1.1, 1.2, 1.3, and 1.4. In these releases, modules remain offline if you hot swap faulty ATM modules from their slots. To bring the modules online, you must reset the Catalyst 5000 family switch. (CSCdi45212)

Differences Between Software Releases 3.2(8) and 3.2(9)

This section describes software release 3.2(8) problems that were resolved in Catalyst 5000 family ATM module software release 3.2(9).

Software Release 3.2(8)

This section contains usage guidelines and restrictions, software caveats, new and modified commands, functional descriptions, software configuration procedures, and a configuration example for the ATM module software release 3.2(8).

Usage Guidelines and Restrictions

This section describes the usage guidelines, warnings, and cautions for the Catalyst 5000 family ATM module software release 3.2(8). It also describes ATM module software problems that are fixed by specific Catalyst 5000 supervisor engine software releases.

All three versions are identical.
Do not hot swap faulty ATM modules using Catalyst 5000 family supervisor engine software releases 1.1, 1.2, 1.3, and 1.4. In these releases, modules remain offline if you hot swap faulty ATM modules from their slots. To bring the modules online, you must reset the Catalyst 5000 family switch. (CSCdi45212)

Differences Between Software Releases 3.2(7) and 3.2(8)

This section describes software release 3.2(7) problems that were resolved in Catalyst 5000 family ATM module software release 3.2(8).

You can configure switching to the higher priority LES by entering the name elan_id preempt command in the LECS database. (CSCdj70825)
In ATM module software release 3.2(8) and later, the name command has been modified as follows:
Description

Use the name command to assign a unique ELAN name to a LES and to configure an ELAN. The no form of this command deletes the specified ELAN name.

name elan_id {local-seg-id | new-name | preempt | restricted | server-atm-address | un-restricted} atm-addr
no name elan_id atm-addr

Syntax Description

elan_id

ELAN ID of the ELAN.

local-seg-id

(Optional) Keyword that specifies the local segment number for this emulated TR LAN.

new-name

(Optional) Keyword that introduces a new name for this ELAN.

preempt

(Optional) Keyword that turns on higher-priority LES preemption.

restricted

(Optional) Keyword that closes this ELAN to access by name only.

server-atm-address

(Optional) Keyword that specifies the LES-NSAP address for this ELAN.

un-restricted

(Optional) Keyword that opens this ELAN to access by name only.

atm-addr

ATM address of the LANE client.

Default

By default, higher-priority LES preemption is off.

Command Type

IOS ATM command.

Command Mode

Database configuration.

Usage Guidelines

Use this command when setting up the LECS database on Catalyst 5000 family switches or when configuring the address of a LES/BUS.

If you enter the name elan_id preempt command to turn on higher-priority LES preemption, in the event the primary LES fails, a switchover to a secondary LES occurs. But when a LES that is ranked higher in the priority list comes back up, the active LES is switched to the new LES (with the higher priority).

If you use the default configuration, the second switchover to the new LES does not occur, regardless of the priority. Use the no form of the command to turn off higher-priority LES preemption.

Example

This example shows how to configure the LES ATM NSAP address for the default ELAN:

ATM#config terminal
Enter configuration commands, one per line.  End with Ctrl-Z.
ATM (lane-config-database)#name default server-atm-address 47.0091810000000061705b7701.00400BFF0011.00
ATM (lane-config-database)#end

Differences Between Software Releases 3.2(6) and 3.2(7)

This section describes software release 3.2(6) problems that were resolved in Catalyst 5000 family ATM module software release 3.2(7).

Differences Between Software Releases 3.2(5) and 3.2(6)

This section describes software release 3.2(5) problems that were resolved in Catalyst 5000 family ATM module software release 3.2(6).

Differences Between Software Releases 3.2(4) and 3.2(5)

This section describes software release 3.2(4) problems that were resolved in Catalyst 5000 family ATM module software release 3.2(5).

New Features for Software Release 3.2(2)

The following features have been added to the Catalyst 5000 family ATM module software:

Differences Between Software Releases 3.2(3) and 3.2(4)

This section describes software release 3.2(3) problems that were resolved in Catalyst 5000 family ATM module software release 3.2(4).

Differences Between Software Releases 3.2(2) and 3.2(3)

This section describes software release 3.2(2) problems that were resolved in Catalyst 5000 family ATM module software release 3.2(3).

Differences Between Software Releases 3.2 and 3.2(2)

This section describes software release 3.2 problems that were resolved in Catalyst 5000 family ATM module software release 3.2(2).


Note Catalyst 5000 family ATM module software release 3.2 caveats are listed in the section "Software Release 3.2 Caveats."
This situation leads to problems in ATM networks where other unrelated LECSs on the system also listen to the well-known LECS address. When this happens, the configured circuits sometimes end up on unwanted LECSs. (CSCdi74881)
In pre-3.2 software releases, on the major interface, these commands assigned the config-atm-address to the LECS and told any other LANE entity running on the same major interface to use a specified LECS address on the major interface. On the subinterface, these commands told LANE entities other than the LECS to use the specified LECS address.

Note Software release 3.2 correctly handles the upward compatibility. If you already have a pre-3.2 configuration file, the 3.2 software correctly handles the commands. However, if you start with a new switch and 3.2 software, you must enter the 3.2 commands.

Differences Between Software Releases 2.2 and 3.2

This section describes software release 2.2 problems that were resolved in software release 3.2.


Note Software release 3.2 caveats are listed in the section "Software Release 3.2 Caveats."

Differences Between Software Releases 2.1 and 2.2

This section describes software release 2.2 modifications that correct problems in Catalyst 5000 family ATM module software release 2.1.


Note Problems existing in ATM module software release 1.1 and not resolved in releases 1.2, 1.3, or 2.1 are also present in ATM module software release 2.2.

The LEC has been modified; the control distribute VC is now optional. Additionally, the LEC does not accept the VC after processing a "join" response. When the control or multicast VC does not come up due to an incorrect Broadband Low Layer Information (B-LLI) or wrong-calling party, the LEC removes all associated VCs and returns to the Idle state. (CSCdi43013)

Software Release 2.1 Modifications

This section describes software release 2.1 modifications that correct problems in previous software releases.


Note Problems existing in software release 1.1 and not resolved in releases 1.2 or 1.3 are also present in software release 2.1.

New Features for Software Release 1.3

Software release 1.3 contains improved startup system diagnostics for manufacturability.

Differences Between Software Releases 1.1 and 1.2

This section describes software release 1.2 modifications that correct problems in Catalyst 5000 family ATM module software release 1.1.


Note Software release 1.1 caveats also apply to software release 1.2, unless they are described in this section as resolved caveats.

Software Release 3.2(9) Caveats

The copy tftp startup command is supported in in ATM module software release 3.2(9). However, for large configuration files (over 1997 lines), this command is not recommended. Use the config network command instead.

Software Release 3.2(8) Caveats

This section describes possible unexpected behavior and other miscellaneous caveats for software release 3.2(8). The caveats listed here describe only serious problems.

Software Release 3.2(7) Caveats

There are no new caveats for software release 3.2(7).

Software Release 3.2(6) Caveats

There are no new caveats for software release 3.2(6).

Software Release 3.2(5) Caveats

There are no new caveats for software release 3.2(5).

Software Release 3.2(4) Caveats

This section describes possible unexpected behavior and other miscellaneous caveats for software release 3.2(4). The caveat listed here describes only a serious problem.

When static LE ARP entries are configured on an ATM subinterface, the router crashes if there is no LANE client on the subinterface. (CSCdj10839)

Software Release 3.2(2) Caveats

This section describes possible unexpected behavior and other miscellaneous caveats for software release 3.2(2). The caveats listed here describe only serious problems.

Console> (enable) show cam dynamic 4/301
Module 4 Port number must be in the range 1..1
(CSCdi44444)

Software Release 3.2 Caveats

This section describes possible unexpected behavior and other miscellaneous caveats for software release 3.2. The caveats listed here describe only serious problems.

Console> (enable) show cam dynamic 4/301
Module 4 Port number must be in the range 1..1
(CSCdi44444)

Software Release 1.1 Caveats

This section describes possible unexpected behavior and other miscellaneous caveats for software release 1.1. The caveats listed here describe only serious problems.

Console> (enable) show cam dynamic 4/301
Module 4 Port number must be in the range 1..1
(CSCdi44444)

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Documentation

The following documents are available for the Catalyst 5000 family switches:

For information on how to install and configure the Catalyst 5000 family ATM modules, refer to the Catalyst 5000 Family Module Installation Guide.

For information on how to access the ATM module command-line interface (CLI) and customize the configuration from the terminal and from nonvolatile RAM (NVRAM), refer to these publications:

For quick software configuration procedures for the Catalyst 5000 family switches, refer to the Quick Software Configuration publication for your switch. For detailed software configuration information and procedures, refer to the Software Configuration Guide for your switch.

Cisco Connection Online

Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.

Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.

CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.

You can access CCO in the following ways:

For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.


Note If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact Cisco's Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387, 408 526-7208, or cs-rep@cisco.com




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Posted: Mon Nov 29 12:27:36 PST 1999
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