cc/td/doc/product/lan/cat4000
hometocprevnextglossaryfeedbacksearchhelp
PDF

Table of Contents

Release Notes for Catalyst 4000 Family Software Release 4.x

Release Notes for Catalyst 4000 Family Software Release 4.x

Current Release (September 28, 2000)
4.5(9)

Previous Releases
4.5(8), 4.5(7), 4.5(6), 4.5(5), 4.5(4), 4.5(3), 4.5(2), 4.5(1), 4.4(1)


These release notes describe the features, modifications, and caveats for Catalyst 4000 family supervisor engine software release 4.x and all 4.x maintenance releases. The current 4.x release is supervisor engine software release 4.5(9). These release notes apply to Catalyst 4000 family switches as well as to Catalyst 2948G series switches running Catalyst 4000 family supervisor engine software.


Note   Although the software image in a new Catalyst 4000 family switch operates correctly, later software images containing the latest upgrades and modifications are released regularly to provide you with the most optimized software available. We strongly recommend that you check for the latest released software images at the World Wide Web locations listed in the "Cisco Connection Online" section.


Note   Release notes for prior Catalyst 4000 family software releases were accurate at the time of release. However, for information on the latest caveats and updates to previously released Catalyst 4000 family software releases, refer to the release notes for the latest maintenance release in your software release train. You can access all Catalyst 4000 family release notes at the World Wide Web locations listed in the "Cisco Connection Online" section.


Caution Always back up the switch configuration file before upgrading or downgrading the switch software to avoid losing all or part of the configuration stored in nonvolatile RAM (NVRAM). Use the copy config tftp command to back up your configuration to a Trivial File Transfer Protocol (TFTP) server. Use the copy config flash command to back up the configuration to a Flash device.

Contents

This document consists of these sections:

Year 2000 Compliance

All versions of the Catalyst 4000 family supervisor engine software are Year 2000 compliant.

For more information on Cisco's Year 2000 compliance, visit this URL:

  http://www.cisco.com/warp/public/752/2000/

Release 4.x Memory Requirements

The 4.x Catalyst 4000 family supervisor engine software releases require a minimum of 32-MB RAM installed on your supervisor engine.

Product and Software Version Matrix

This section contains configuration matrixes to help you order Catalyst 4000 family products. Table 1 lists the minimum supervisor engine version and the current recommended and default supervisor engine version for Catalyst 4000 family modules and chassis.


Table 1: Software Version Matrix
Product Number (append with "=" for spares) Product Description Minimum Supervisor Engine Software Version Recommended Supervisor Engine Software Version
Supervisor Engine

WS-X4012

Catalyst 4000 family Supervisor Engine I module

4.4(1)

4.5(X)

WS-X4013

Catalyst 4006 Supervisor Engine module

5.4(2)

5.5(1)

Ethernet, Fast Ethernet, and Gigabit Ethernet

WS-X4148-RJ

48-port 10/100 Fast Ethernet RJ-45

4.4(1)

4.5(X)

WS-X4232-GB-RJ

32-port 10/100 Fast Ethernet RJ-45, plus two-port 1000BASE-X (GBIC) Gigabit Ethernet

WS-X4232-RJ-XX

32-port 10/100 Fast Ethernet RJ-45

5.1(1)

5.2(3)

WS-X4306-GB

Six-port 1000BASE-X (GBIC) Gigabit Ethernet

4.4(1)

4.5(X)

WS-X4418-GB

18-port server switching 1000BASE-X (GBIC) Gigabit Ethernet

4.5.(1)

4.5(X)

WS--4412-2GB-TX

12-port 1000BASE-T Gigabit Ethernet Switching Module

5.4(2)

5.5(1)

WS-X4124-FX-MT

24-port 100BASE-FX Fast Ethernet Switching Module

5.4(2)

5.5(1)

WS-X4148-RJ21

48-port 10/100-Mbps Fast Ethernet Switching Module

5.4(2)

5.5(1)

Uplink Modules

WS-U4504-FX-MT

4-port 100BASE-FX MT-RJ

5.1(1)

5.2(3)

Gigabit Interface Converters (GBICs)

WS-G5484=

1000BASE-SX GBIC

4.4(1)

4.5(X)

WS-G5486=

1000BASE-LX/LH GBIC

WS-G5487=

1000BASE-ZX GBIC

4.5(1)

4.5(X)

Modular Chassis

WS-C4003

Catalyst 4003 chassis (3-slot)

4.4(1)

4.5(X)

WS-C4006-S2

Catalyst 4006 chassis (6-slot)

5.4(2)

5.5(1)

Fixed-Configuration Chassis

WS-C2948G

Catalyst 2948G with two 1000BASE-X (GBIC) Gigabit Ethernet uplinks and 48 10/100 Fast Ethernet ports

4.4(1)

4.5(X)

WS-C4912G

Catalyst 4912G with 12 1000BASE-X (GBIC) Gigabit Ethernet ports

4.5(1)

4.5(X)

WS-C2980G

Catalyst 2980G with 80 10/100 and 2 1000BASE-X ports

5.4(2)

5.5(1)

Orderable Software Images

Table 2 lists the software versions and applicable ordering information for the supervisor engine software.


Table 2: Orderable Software Images
Software Version Filename Orderable Product Number Flash on System Orderable Product Number Spare Upgrade (Floppy Media)
Supervisor Engine I

4.4(1)

cat4000.4-4-1.bin

SFC4K-4.4.1

SFC4K-4.4.1=

4.5(1)

cat4000.4-5-1.bin

SFC4K-4.5.1

SFC4K-4.5.1=

4.5(2)

cat4000.4-5-2.bin

SFC4K-4.5.2

SFC4K-4.5.2=

4.5(3)

cat4000.4-5-3.bin

SFC4K-4.5.3

SFC4K-4.5.3=

4.5(4)

cat4000.4-5-4.bin

SFC4K-4.5.4

SFC4K-4.5.4=

4.5(5)

cat4000.4-5-5.bin

SFC4K-4.5.5

SFC4K-4.5.5=

4.5(6)

cat4000.4-5-6.bin

SFC4K-4.5.6

SFC4K-4.5.6=

4.5(7)

cat4000.4-5-7.bin

SFC4K-4.5.7

SFC4K-4.5.7=

4.5 (8)

cat4000.4.5-8.bin

SFC4K-4.5.8

SFC4K-4.5.8=

4.5 (9)

cat4000.4.5-9.bin

SFC4K-4.5.9

SFC4K-4.5.9=

New Features for Supervisor Engine Software Release 4.5

This section describes the new features available in Catalyst 4000 family software release 4.5.

New Features for Supervisor Engine Software Release 4.4

This section describes the new features available in Catalyst 4000 family software release 4.4.

Open and Resolved Caveats in Software Release 4.5(9)

This section describes the open and resolved caveats in Catalyst 4000 family software release 4.5(9):

Open Caveats in Software Release 4.5(9)

This section describes the open caveats in Catalyst 4000 family software release 4.5(9).

  These Sun Gigabit Ethernet NICs are affected (the problem occurs only on some hardware revisions):
  The workaround is to use the following configuration:

Catalyst 4000 Family Ports Sun Gigabit Ethernet NIC
Configuration
Command
Configuration
Command

Autonegotiation disabled

set port negotiation mod_num/port_num disable

Autonegotiation disabled

ndd -set /dev/ge adv_1000autoneg_cap 0

N/A

N/A

Half-duplex off

ndd -set /dev/ge adv_1000hdx_cap 0

Send flow control on1

set port flowcontrol mod_num/port_num send on

Send flow control off

ndd -set /dev/ge adv_pauseTX 0

Receive flow control desired1.

set port flowcontrol mod_num/port_num receive desired

Receive flow control on

ndd -set /dev/gs adv_pauseRX 1

1Default setting

  (CSCdm38405)

Resolved Caveats in Software Release 4.5(9)

This section describes the caveats resolved in Catalyst 4000 family software release 4.5(9).

    2000 Jun 02 00:20:30 cet +02:00 %SYS-4-P2_WARN:1/Blocked queue on gigaport 2
    

Open and Resolved Caveats in Software Release 4.5(8)

This section describes the open and resolved caveats in Catalyst 4000 family software release 4.5(8):

Open Caveats in Software Release 4.5(8)

This section describes open caveats in Catalyst 4000 family software release 4.5(8).

  These Sun Gigabit Ethernet NICs are affected (the problem occurs only on some hardware revisions):
  The workaround is to use the following configuration:

Catalyst 4000 Family Ports Sun Gigabit Ethernet NIC
Configuration
Command
Configuration
Command

Autonegotiation disabled

set port negotiation mod_num/port_num disable

Autonegotiation disabled

ndd -set /dev/ge adv_1000autoneg_cap 0

N/A

N/A

Half-duplex off

ndd -set /dev/ge adv_1000hdx_cap 0

Send flow control on1

set port flowcontrol mod_num/port_num send on

Send flow control off

ndd -set /dev/ge adv_pauseTX 0

Receive flow control desired1.

set port flowcontrol mod_num/port_num receive desired

Receive flow control on

ndd -set /dev/gs adv_pauseRX 1

1Default setting

  (CSCdm38405)

Resolved Caveats in Software Release 4.5(8)

This section describes the caveats resolved in Catalyst 4000 family software release 4.5(8).

  The workaround for this problem is to avoid using cut and paste in a Telnet session and setting the screen length to nonzero. This problem is resolved in software releases 4.5(8), 5.4(4),a nd 5.5(2). (CSCdp47176, CSCdr40184)
  2000 Feb 15 16:15:28 %SYS-4-P2_WARN: 1/Internal Event: ScxSwitchMan - ProtocolTable Packet on address 00:00:01:76:01:00 arrived on unexpected port 2/37.
  For more information on this error message, capture the output from the following commands before you reset the switch and provide this information to your TAC representative:
# <dest-mac-addr> is the address in the following error message
  After upgrading to software release 4.5(8) the error message displayed is:
    Blocked queue on gigaport 4, ( 0 :10 )
     
    
  For more information on this error message, capture the output from the following commands before you reset the switch and provide this information to your TAC representative:
  (CSCdp93187)

Open and Resolved Caveats in Software Release 4.5(7)

This section describes the open and resolved caveats in Catalyst 4000 family software release 4.5(7):

Open Caveats in Software Release 4.5(7)

This section describes open caveats in Catalyst 4000 family software release 4.5(7).

  2000 Feb 15 16:15:28 %SYS-4-P2_WARN: 1/Internal Event: ScxSwitchMan - ProtocolTable Packet on address 00:00:01:76:01:00 arrived on unexpected port 2/37.
  For more information on this error message, capture the output from the following commands before you reset the switch and provide this information to your TAC representative:
# <dest-mac-addr> is the address in the error message
  (CSCdp93187)
  These Sun Gigabit Ethernet NICs are affected (the problem occurs only on some hardware revisions):
  The workaround is to use the following configuration:

Catalyst 4000 Family Ports Sun Gigabit Ethernet NIC
Configuration
Command
Configuration
Command

Autonegotiation disabled

set port negotiation mod_num/port_num disable

Autonegotiation disabled

ndd -set /dev/ge adv_1000autoneg_cap 0

N/A

N/A

Half-duplex off

ndd -set /dev/ge adv_1000hdx_cap 0

Send flow control on1

set port flowcontrol mod_num/port_num send on

Send flow control off

ndd -set /dev/ge adv_pauseTX 0

Receive flow control desired1.

set port flowcontrol mod_num/port_num receive desired

Receive flow control on

ndd -set /dev/gs adv_pauseRX 1

1Default setting

  (CSCdm38405)

Resolved Caveats in Software Release 4.5(7)

This section describes the caveats resolved in Catalyst 4000 family software release 4.5(7).

Open and Resolved Caveats in Software Release 4.5(6)

This section describes the open and resolved caveats in Catalyst 4000 family software release 4.5(6):

Open Caveats in Software Release 4.5(6)

This section describes open caveats in Catalyst 4000 family software release 4.5(6).

  2000 Feb 15 16:15:28 %SYS-4-P2_WARN: 1/Internal Event: ScxSwitchMan - ProtocolTable Packet on address 00:00:01:76:01:00 arrived on unexpected port 2/37.
  To provide more information on this error message, the development engineer will add a dump in software release 4.5(6), 5.4(2), and 6.2(1).
  If you are on a switch that receives this message, capture the output from the following commands before you reset the switch.
   If you (TAC) can get into engineering mode, use lcp 1 show vbuf . (CSCdp93187)
  These Sun Gigabit Ethernet NICs are affected (the problem occurs only on some hardware revisions):
  The workaround is to use the following configuration:

Catalyst 4000 Family Ports Sun Gigabit Ethernet NIC
Configuration
Command
Configuration
Command

Autonegotiation disabled

set port negotiation mod_num/port_num disable

Autonegotiation disabled

ndd -set /dev/ge adv_1000autoneg_cap 0

N/A

N/A

Half-duplex off

ndd -set /dev/ge adv_1000hdx_cap 0

Send flow control on1

set port flowcontrol mod_num/port_num send on

Send flow control off

ndd -set /dev/ge adv_pauseTX 0

Receive flow control desired1.

set port flowcontrol mod_num/port_num receive desired

Receive flow control on

ndd -set /dev/gs adv_pauseRX 1

1Default setting

  (CSCdm38405)

Resolved Caveats in Software Release 4.5(6)

This section describes the caveats resolved in Catalyst 4000 family software release 4.5(6).

Open and Resolved Caveats in Software Release 4.5(5)

This section describes the open and resolved caveats in Catalyst 4000 family software release 4.5(5):

Open Caveats in Software Release 4.5(5)


Note   For a description of caveats resolved in software release 4.5(5), see the "Resolved Caveats in Software Release 4.5(5)" section.

This section describes open caveats in Catalyst 4000 family software release 4.5(5).

  These Sun Gigabit Ethernet NICs are affected (the problem occurs only on some hardware revisions):
  The workaround is to use the following configuration:

Catalyst 4000 Family Ports Sun Gigabit Ethernet NIC
Configuration
Command
Configuration
Command

Autonegotiation disabled

set port negotiation mod_num/port_num disable

Autonegotiation disabled

ndd -set /dev/ge adv_1000autoneg_cap 0

N/A

N/A

Half-duplex off

ndd -set /dev/ge adv_1000hdx_cap 0

Send flow control on1

set port flowcontrol mod_num/port_num send on

Send flow control off

ndd -set /dev/ge adv_pauseTX 0

Receive flow control desired1.

set port flowcontrol mod_num/port_num receive desired

Receive flow control on

ndd -set /dev/gs adv_pauseRX 1

1Default setting

  (CSCdm38405)

Resolved Caveats in Software Release 4.5(5)


Note   Open caveats in software release 4.5(5) are listed in the "Open Caveats in Software Release 4.5(5)" section.

This section describes the caveats resolved in Catalyst 4000 family software release 4.5(5).

Open and Resolved Caveats in Software Release 4.5(4)

This section describes the open and resolved caveats in Catalyst 4000 family software release 4.5(4):

Open Caveats in Software Release 4.5(4)


Note   For a description of caveats resolved in software release 4.5(4), see the "Resolved Caveats in Software Release 4.5(4)" section.

This section describes open caveats in Catalyst 4000 family software release 4.5(4).

  These Sun Gigabit Ethernet NICs are affected (the problem occurs only on some hardware revisions):
  The workaround is to use the following configuration:

Catalyst 4000 Family Ports Sun Gigabit Ethernet NIC
Configuration
Command
Configuration
Command

Autonegotiation disabled

set port negotiation mod_num/port_num disable

Autonegotiation disabled

ndd -set /dev/ge adv_1000autoneg_cap 0

N/A

N/A

Half-duplex off

ndd -set /dev/ge adv_1000hdx_cap 0

Send flow control on1

set port flowcontrol mod_num/port_num send on

Send flow control off

ndd -set /dev/ge adv_pauseTX 0

Receive flow control desired1.

set port flowcontrol mod_num/port_num receive desired

Receive flow control on

ndd -set /dev/gs adv_pauseRX 1

1Default setting

  (CSCdm38405)

Resolved Caveats in Software Release 4.5(4)


Note   Open caveats in software release 4.5(4) are listed in the "Open Caveats in Software Release 4.5(4)" section.

This section describes the caveats resolved in Catalyst 4000 family software release 4.5(4).

Open and Resolved Caveats in Software Release 4.5(3)

This section describes the open and resolved caveats in Catalyst 4000 family software release 4.5(3):

Open Caveats in Software Release 4.5(3)


Note   For a description of caveats resolved in software release 4.5(3), see the "Resolved Caveats in Software Release 4.5(3)" section.

This section describes open caveats in Catalyst 4000 family software release 4.5(3).

  These Sun Gigabit Ethernet NICs are affected (the problem occurs only on some hardware revisions):
  The workaround is to use the following configuration:

Catalyst 4000 Family Ports Sun Gigabit Ethernet NIC
Configuration
Command
Configuration
Command

Autonegotiation disabled

set port negotiation mod_num/port_num disable

Autonegotiation disabled

ndd -set /dev/ge adv_1000autoneg_cap 0

N/A

N/A

Half-duplex off

ndd -set /dev/ge adv_1000hdx_cap 0

Send flow control on1

set port flowcontrol mod_num/port_num send on

Send flow control off

ndd -set /dev/ge adv_pauseTX 0

Receive flow control desired1.

set port flowcontrol mod_num/port_num receive desired

Receive flow control on

ndd -set /dev/gs adv_pauseRX 1

1Default setting

  (CSCdm38405)

Resolved Caveats in Software Release 4.5(3)


Note   Open caveats in software release 4.5(3) are listed in the "Open Caveats in Software Release 4.5(3)" section.

This section describes the caveats resolved in Catalyst 4000 family software release 4.5(3).

Open and Resolved Caveats in Software Release 4.5(2)

This section describes the open and resolved caveats in Catalyst 4000 family software release 4.5(2):

Open Caveats in Software Release 4.5(2)


Note   For a description of caveats resolved in software release 4.5(2), see the "Resolved Caveats in Software Release 4.5(2)" section.

This section describes open caveats in Catalyst 4000 family software release 4.5(2).

  These Sun Gigabit Ethernet NICs are affected (the problem occurs only on some hardware revisions):
  The workaround is to use the following configuration:

Catalyst 4000 Family Ports Sun Gigabit Ethernet NIC
Configuration
Command
Configuration
Command

Autonegotiation disabled

set port negotiation mod_num/port_num disable

Autonegotiation disabled

ndd -set /dev/ge adv_1000autoneg_cap 0

N/A

N/A

Half-duplex off

ndd -set /dev/ge adv_1000hdx_cap 0

Send flow control on1

set port flowcontrol mod_num/port_num send on

Send flow control off

ndd -set /dev/ge adv_pauseTX 0

Receive flow control desired1.

set port flowcontrol mod_num/port_num receive desired

Receive flow control on

ndd -set /dev/gs adv_pauseRX 1

1Default setting

  (CSCdm38405)

Resolved Caveats in Software Release 4.5(2)


Note   Open caveats in software release 4.5(2) are listed in the "Open Caveats in Software Release 4.5(2)" section.

This section describes the caveats resolved in Catalyst 4000 family software release 4.5(2).

  This problem is resolved in software release 4.5(2). (CSCdm33046)

Open and Resolved Caveats in Software Release 4.5(1)

This section describes the open and resolved caveats in Catalyst 4000 family software release 4.5(1):

Open Caveats in Software Release 4.5(1)


Note   For a description of caveats resolved in software release 4.5(1), see the "Resolved Caveats in Software Release 4.5(1)" section.

This section describes open caveats in Catalyst 4000 family software release 4.5(1).

  (CSCdm33046)

Resolved Caveats in Software Release 4.5(1)


Note   Open caveats in software release 4.5(1) are listed in the "Open Caveats in Software Release 4.5(1)" section.

This section describes the caveats resolved in Catalyst 4000 family software release 4.5(1).

  Some of these options (such as VLAN membership) affect all four ports while the channel is established, but if the channel breaks, the change is only retained on the first two ports.
  The workaround is to turn off channeling on the ports, make the desired configuration changes, and then return the channeling configuration to its original state. This problem is resolved in software release 4.5(1). (CSCdk78961)
    bootp_send: sendto 51
    
  The workaround is to manually set the desired sc0 IP address. Alternately, you can clear the entire switch configuration using the clear config all command (make sure you back up your switch configuration before entering this command or your configuration will be lost). This problem is resolved in software release 4.5(1). (CSCdk71833)

Open Caveats in Software Release 4.4(1)

This section describes open caveats in Catalyst 4000 family software release 4.4(1).

  Some of these options (such as VLAN membership) affect all four ports while the channel is established, but if the channel breaks, the change is only retained on the first two ports.
  The workaround is to turn off channeling on the ports, make the desired configuration changes, and then return the channeling configuration to its original state. This problem is resolved in software release 4.5(1). (CSCdk78961)
    bootp_send: sendto 51
    
  The workaround is to manually set the desired sc0 IP address. Alternately, you can clear the entire switch configuration using the clear config all command (make sure you back up your switch configuration before entering this command or your configuration will be lost). This problem is resolved in software release 4.5(1). (CSCdk71833)
  (CSCdm33046)

Usage Guidelines, Restrictions, and Troubleshooting

These sections provide usage guidelines, restrictions, and troubleshooting information for Catalyst 4000 family switch hardware and software:

System and Supervisor Engine

This section contains usage guidelines, restrictions, and troubleshooting information that apply to the supervisor engine and to the switch at the system level.

Modules and Switch Ports

This section contains usage guidelines, restrictions, and troubleshooting information that apply to modules and switch ports.

  This example shows how to configure a port for end station connectivity:
Console> (enable) set spantree portfast 2/2 enable

 
Warning: Spantree port fast start should only be enabled on ports connected
to a single host.  Connecting hubs, concentrators, switches, bridges, etc. to
a fast start port can cause temporary spanning tree loops.  Use with caution.
 
Spantree port 2/2 fast start enabled.
Console> (enable) set trunk 2/2 off

Port(s) 2/2 trunk mode set to off.
Console> (enable) set port channel 2/1-2 off

Port(s) 2/1-2 channel mode set to off.
Console> (enable)
 

Spanning Tree

The Spanning Tree Protocol (STP) blocks certain ports to prevent physical loops in a redundant topology. On a blocked port, the Catalyst 4000 family switch receives spanning tree bridge protocol data units (BPDUs) periodically from the neighboring device. You can configure the frequency with which BPDUs are received by entering the set spantree hello command (the default frequency is set to two seconds). If a Catalyst 4000 family switch does not receive a BPDU in the time period defined by the set spantree maxage command (20 seconds by default), the blocked port transitions to the listening state, the learning state, and to the forwarding state. As it transitions, the switch waits for the time period specified by the set spantree fwddelay command (15 seconds by default) in each of these intermediate states. Therefore, a blocked spanning tree port moves into the forwarding state if it does not receive BPDUs from its neighbor within approximately 50 seconds.

The following usage guidelines, restrictions, and troubleshooting information apply to spanning tree.

  sum of all logical ports <=
(number of trunks on the switch * number of active VLANs on those trunks) + number of nontrunking port on the switch
  where the sum of all logical ports equals 1500 for Catalyst 4000 family Supervisor Engine I.

Caution If you enable numerous memory-intensive features concurrently (such as VTP pruning, VMPS, EtherChannel, and RMON), or if there is switched data traffic on the management VLAN, the maximum number of supported logical ports is reduced.

VTP, VLANs, and VLAN Trunks

This section contains usage guidelines, restrictions, and troubleshooting information that apply to VTP, VLANs, and VLAN trunks.

  The workaround is to create an unused VLAN and assign that VLAN as the native VLAN for the 802.1Q trunk on the Catalyst 4000 family switch. Verify the native VLAN assignment for the trunk using the show trunk command.
  This problem is tracked as a defect against the Catalyst 8510 CSR software (CSCdk77676).

EtherChannel

This section contains usage guidelines, restrictions, and troubleshooting information that apply to Fast and Gigabit EtherChannel.

Port Channel Mode
Valid Neighbor Port Channel Mode(s)
desirable
desirable or auto
auto
desirable or auto1
on
on
off
off
1If both the local and neighbor ports are in auto mode, an EtherChannel bundle will not form.

SPAN

This section contains usage guidelines, restrictions, and troubleshooting information that apply to the Switch Port Analyzer (SPAN).

Multicast

This section contains usage guidelines, restrictions, and troubleshooting information that apply to multicast protocols and traffic on the switch.

  To enable CGMP leave processing, enter the set cgmp leave enable command.

Documentation Updates for Software Release 4.4

This section describes caveats for the Catalyst 4000 family software release 4.4 documentation. These changes will be included in the next update to the documentation.

In the January 1999 version of the Catalyst 2948G Installation Guide, in the "Console Port" section in the "Specifications" appendix, the statement "Data Terminal Ready (DTR) and Data Set Ready (DSR) handshake signals are supported" on the console port is incorrect. The console port does not support this function.

Additional Documentation

The following documents are available for the Catalyst 4000 family switches:

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM, a member of the Cisco Connection family, is updated monthly. Therefore, it might be more current than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM package is available as a single package or as an annual subscription. You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.

If you are reading Cisco product documentation on the World Wide Web, you can submit comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco. We appreciate your comments.

Cisco Connection Online

Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.

Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.

CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.

You can access CCO in the following ways:

For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.


Note   If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact Cisco's Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387, 408 526-7208, or cs-rep@cisco.com.





hometocprevnextglossaryfeedbacksearchhelp
Posted: Mon Oct 2 08:54:43 PDT 2000
Copyright 1989-2000©Cisco Systems Inc.