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This chapter describes monitoring the gateway using the Diagnostic utility. The topics include:
You can monitor ongoing gateway activity to help troubleshoot problems that may arise. There are two ways you can connect to the gateway to monitor ongoing activity. You can Telnet into the gateway or connect the gateway to a computer through the serial port and use a terminal emulator. In either case, once you start the session with a running gateway, the monitoring starts immediately. This section describes how to use both methods to start a monitoring session.
You can monitor ongoing gateway activity using Telnet. To start a gateway Telnet session, perform the following steps:
Step 2 In the Open field, type telnet gateway_IP_address.
Step 3 At the prompt, type the login name required for the VTA. The default name is admin.
Step 4 Click OK. The Telnet session starts.
The Telnet session displays the ongoing gateway activity.
You can use a terminal emulator to monitor ongoing gateway activity, to view gateway parameter status (diagnostic), and to set some gateway parameter. The terminal emulator accesses the gateway through the gateway serial port on the front panel. You can connect the computer directly to the gateway or through a modem. The connection requires a null cable, which Cisco provides in the Terminal/Modem cable shipped with the unit. This section describes how to set up a terminal emulator session through direct connection and through a modem.
To connect the gateway directly to the Computer for a terminal emulator session, perform the following steps:
Step 2 Connect the 9-pin female connector to the serial port (COM 1) on a PC.
Step 3 Launch the terminal emulation software on the PC.
Step 4 Set the terminal emulator configuration parameters to the following values:
Step 5 Click OK. The monitoring session starts after you set the terminal emulator configuration parameters.
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The monitoring session starts after you set the terminal emulator configuration parameters.
You can use a modem to connect a remote gateway to the computer you want to use for terminal emulator sessions. This allows you to troubleshoot gateways in remote locations. To use a modem to connect to the gateway, perform the following steps:
Step 2 Connect the connector marked Unit on the Terminal/Modem cable to the gateway serial port.
Step 3 Connect the connector labeled Modem on the Terminal/Modem cable to the modem.
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Note If a Terminal/Modem cable is not available at the remote site, you must use a null modem cable with the appropriate connectors. See the appendix "Cable Connectors and Pinouts" to view the wiring configuration for a null modem cable. |
Step 4 Configure the modem parameters as follows:
Step 5 Launch the terminal emulator installed on the computer you want to use to connect to the remote gateway.
Step 6 Dial the phone number assigned to the modem connected to the gateway.
Step 7 Set the terminal emulator configuration parameters as follows:
The monitoring session starts after you set the terminal emulator configuration parameters.
You can monitor the gateway using the diagnostics utility. The diagnostics utility allows you to view information about the following:
To access the terminal emulator diagnostic utility, perform the following steps:
Step 2 When the prompt appears, type diag.
Step 3 At the User Name prompt, type the name that is required to log in to the gateway. The default name is admin.
Step 4 At the Password prompt, type the password that is required to log in to the gateway. The default password is cisco.
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Note The Remote Diagnostics program allows you five chances to enter the correct User Name and Password before exiting the program. |
The Remote Diagnostic Main Menu appears.
This section describes options in the Remote Diagnostic menu.
The Remote Diagnostic Main Menu lists the options you can use to view the current configuration of some gateway parameters. Figure 9-1displays the Remote Diagnostic Main Menu.
******************************************************** Remote Diagnostic Main Menu ******************************************************** 1.Exit Remote Diagnostics Session 2.Gateway Ports Status 3.Gateway Ports Configuration 4.Gateway Call Status 5.Viewing the Gatekeeper Menu 6.Get Versions ********************************************************
The Remote Diagnostic Main Menu options are as follows:
To select an option, type the option number at the prompt and press Enter.
To view the status of the gateway ports, type 2 at the Remote Diagnostic Main menu prompt. The Gateway Ports Status menu (see Figure 9-2) is displayed.
******************************************************** Gateway Ports Status ******************************************************** Type number associated with one of the following topics 1. Back to Previous Menu 2. LAN Ports Status 3. WAN Ports Status ********************************************************
The options in this menu allow you to specify the type of port for which you want status. To select an option, type the option number at the prompt.
To view the LAN port status, type 2 at the Gateway Ports Status menu. The LAN Ports Status menu (see Figure 9-3) appears.
******************************************************** LAN Ports Status ******************************************************** port 0: enabled ********************************************************
The LAN Ports Status menu identifies the gateway port that connects to the LAN as port 0 and reports whether current status of the port is enable or disable. If the port is disabled, the gateway will not process calls. You must use the Cisco IP/VC Configuration Utility to change the port status.
To view the status of a WAN port, type 3 at the Gateway Ports Status menu prompt. The WAN Ports Status menu (see Figure 9-4) appears.
******************************************************** WAN Ports Status ******************************************************** port 0: enabled port 1: enabled port 2: enabled port 3: enabled ********************************************************
The status of each WAN ports is displayed. Status can be disabled or enabled
To view the configuration of the gateway ports, type 3 at the Remote Diagnostic Main menu prompt. The Gateway Ports Configuration (see Figure 9-5) appears.
******************************************************** Gateway Ports Configuration ******************************************************** Type number associated with one of the following topics 1. Back to Previous Menu 2. LAN Ports Configuration 3. WAN Ports Configuration ********************************************************
The Gateway Ports Configuration option allows you to view the current configuration of the LAN and WAN ports. To select a port type for which you want to view the configuration, type the menu option at the prompt.
To view the LAN ports configuration information, type 2 at the Gateway Ports Configuration menu. The LAN Ports Configuration page (see Figure 9-6) appears.
******************************************************** LAN Ports Configuration ******************************************************** GATEWAY Default Router IP: 0.0.0.0 ******************************************************** Port IP address IP Mask Status ******************************************************** 0 192.114.36.71 255.255.255.0 enabled ********************************************************
The LAN Ports Configuration page provides information about the network configuration of the gateway. The information provided is as follows:
Gateway Default Router IP---The IP address of the Gateway default router.
Port Number---The number of the LAN port.
IP Address---The IP address of this LAN port.
IP Mask---Defines the portion of the IP address that is used for subnetwork definitions.
Status---The status of the LAN port. The status may be either Enabled or Disabled.
To view the WAN Ports Configuration menu, type 3 at the Gateway Ports Configuration menu. The WAN Ports Configuration menu (see Figure 9-7) appears.
******************************************************** WAN Ports Configuration ******************************************************** Type number associated with one of the following topics 1. Back to previous Menu 2. Configuration status of all WAN ports 3. Configuration status per single WAN port 4. Back to main Menu ********************************************************
The WAN Ports Configuration menu lets you select the method you want the port information to display. To select a method to display the WAN port configuration, type the menu option number at the prompt.
To view the configuration status of all the WAN ports on a single page, type 2 at the prompt and press Enter. The Configuration Status of all the WAN ports page (see Figure 9-8) appears.
******************************************************** Configuration status of all WAN ports ******************************************************** Port DTE/DCE Pays STD Status ******************************************************** 1 DTE BRI-ISDN enabled 2 DTE BRI-ISDN enabled 3 DTE V35 enabled 4 DTE V35 enabled ********************************************************
The Configuration status of all WAN ports page provides information about the gateway WAN ports. The configuration status information provided is as follows:
Port Number---The number of the WAN port.
NET/USER---Displays whether the WAN line is connected to a DTE or DCE module.
Phys. STD---Displays the line type connected to this WAN port.
Status---The status of the LAN port. The status may be either Enabled or Disabled.
To view the configuration information for each gateway WAN port in a unique page, type 3 at the prompt. Configuration information for WAN port 1 appears. The information that is provided in each page is displayed in Figure 9-9.
******************************************************** Configuration status per single WAN port ******************************************************** Port Num: Port Status: Physical Interface: Signaling Protocol: ******************************************************** SPID & Directory Number ******************************************************** SPID 1: SPID 2: ******************************************************** Dir1: Dir2: Dir1: Dir2: Dir1: Dir2: Dir1: Dir2: Dir1: Dir2: Dir1: Dir2: Dir1: Dir2: Dir1: Dir2: ********************************************************
Configuration status information is provided for each WAN port on a separate page. The page that appears when you select this option provides information for Port 1. To change the page to view other ports, perform either of the following operations:
The configuration status information provided is as follows:
Port Number---The number of the LAN port.
Port Status---The status may be either Enabled or Disabled.
Physical Interface---Type of physical interface used for the port.
Signaling Protocol---The ISDN signaling protocol.
SPID---The Service Provider Identification for the ISDN connection (USA only).
Directory Number---you can define up to eight directory numbers for each SPID.
To view information about the latest gateway call, type 4 at the prompt for the Remote Diagnostic Main Menu. The Gateway Calls Status page (see Figure 9-10) appears.
******************************************************** GATEWAY Calls Status ******************************************************** Call Num: 1 Call Type: VIDEO-CONFERENCE CALL Source: q Destination: 8013, Duration: 0:5:12 ********************************************************
The Gateway Calls Status page provides the following information:
Call Number---The number of the call.
Call Type---The type of the call.
Source---Where the call originated.
Destination---The call destination phone number.
Duration---The duration of the call (in seconds).
To view the next call, type n. When the information for all the calls has been displayed, the total number of calls is displayed.
To view the previous call, type p.
To return to the Remote Diagnostic Main Menu, type e.
To view information about the embedded gatekeeper, type 5 at the Remote Diagnostics Main menu. The Gatekeeper Menu (see Figure 9-11) appears.
******************************************************** Gatekeeper Menu ******************************************************** 1.Back to Previous Menu 2.List Endpoints 3.Details of Specific Endpoint 4.List Call 5.Details of Specific Call 6.List Neighbors 7.List Zone Parameters ********************************************************
The Gatekeeper Menu list the options that provide information about the embedded gatekeeper. At the prompt, enter the option for the menu item you want to view.
To view a list of the endpoints that are currently registered with the embedded gatekeeper, use the List of Endpoints option. To view the information in the List of Endpoints option, type 2 at the Gatekeeper menu prompt. The Registration Table (seeFigure 9-12) appears.
********************************************************
Registration Table
********************************************************
No Type RAS Add. Call Signaling Phone Terminal
Add. ID.
-- ---- -------- ------------------ ----- --------
0
1
********************************************************
The Registration Table provides the following information:
Number---The registration number assigned to the endpoint.
Type---The type of the endpoint.
RAS Add.---The Registration Admission Status (RAS) address for this terminal. The RAS address can either be a fixed or dynamic IP address.
Call Signaling Add.---The IP address where the endpoint gets call signaling messages. Usually, a terminal has one address, while a gateway has a number of addresses corresponding to its different LAN ports.
Phone---The destination phone number of the endpoint on the IP network.
Terminal ID.---The ID which this endpoint has on the IP network.
To view registration information about a specific endpoint, use the Details of Specific Endpoints option. To view the information, perform the following steps:
Step 2 Type the registration number of the endpoint you want to review at the prompt and press Enter. The Registration page for the endpoint you select (see Figure 9-13) appears.
********************************************************
Registration:1 Type: 14
********************************************************
Allowed Services:
71,,72,,61,,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N
Supported Services:
N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N
Bandwidth Usage: 0
Endpoint Type: terminal
Forward Type: None
E164 Forward:
H323Id Forward:
Call Signaling Address:
192.114.36.67:1720, len:0 - type:No Route - rec:33-d
RAS Address:
192.114.36.67:0, len:0 - type:No Route - rec:27-s-d
Phone:
800-len:3 -type:Phone -rec:12-s-d
Terminal ID:
Endpoint Identifier:
********************************************************
The Registration page provides the following information for the selected endpoint:
Allowed Services---Displays the services allowed for the endpoint.
Supported Services---Displays the supported services for the current endpoint.
Bandwidth Usage---Only displays the current call bandwidth consumption in the zone.
Endpoint Type---The type of the endpoint.
Forward Type---The type of forwarding used by the endpoint.
Forward---The alias forwarding information.
Call Signaling Address---The IP address to which the endpoint gets call signaling messages. Usually, a terminal has one address, while a gateway has a number of addresses corresponding to its different LAN ports.
RAS Add.---The registration admission status (RAS) address for this terminal. The RAS address can either be a fixed or dynamic IP address.
Phone---The destination phone number of the endpoint on the IP network.
Terminal ID.---the ID of this endpoint on the IP network.
Endpoint Identifier---the identifier assigned to the endpoint for use by embedded gatekeeper.
To view information about calls the gatekeeper is handling, use the List Call option in the Gatekeeper menu. To use the option, type 4 at the Gatekeeper menu prompt. The Calls Table (see Figure 9-14) appears.
******************************************************** Calls Table ******************************************************** No.From To State Service -- ---- -- ----- ------- 0 192.114.36.77:1051 192.114.36.71:1820,71,8013, CAL_CONNECT 71, ********************************************************
The Call Table provides the following information:
No.---The call number.
From---The IP address:port number of the origin of the call.
To---The IP address:port number of the destination of the call.
State---The state of the call.
Service---The service that the call is using.
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Note If there are no calls, a "no calls" message displays. |
To view details of a specific call, use the Details of Specific Call option in the Gatekeeper Menu To use this option, perform the following steps:
Step 2 Type the number of the call you want to review as listed in the List Call table at the prompt and press Enter. The Call page (see Figure 9-15) appears.
******************************************************** Call 1 ******************************************************** Call is to service: 71, Call is in state: CAL_CONNECT From 192.114.36.77:1051 q 1770 6489244 to 192.114.36.71:1820 71,8013, CID Sum:1355. CID:0x5634343434ef020020a1056dc928b060 Information from ARQ. h245-channel address 192.114.36.71:1037 Information of origin Reg:2 Bandwidth:768000 Stack:548238348 ARQ:548238288 State:Connect Mode:CallSetupConn Information of destination Reg:2 Bandwidth:768000 Stack:548238288 ARQ:548238408 State Connect Mode CallSetupConn ********************************************************
The Call page provides the following information:
Service---The service that the call is using.
State---The state of the call.
From---The IP address:port number of the origin of the call.
To---The IP address:port number of the destination of the call.
CID---The call identification information.
ARQ h245-channel---The H.245 ID for specific call used by H.323 Stack.
Reg.---The registration number of the endpoint in the embedded gatekeeper endpoint table.
Bandwidth---Displays the current bandwidth consumption in the zone (from calls and not from other applications).
Stack---The H.323 Stack call ID.
ARQ---The RAS Call ID.
State---The call state: connect, disconnect or dialing.
Mode---The call state mode sub type for call states.
To view a list of the gatekeepers that are registered with the embedded gatekeeper, use the List Neighbor option in the Gatekeeper menu. To use the option, type 6 at the Gatekeeper menu prompt. The Neighbor Table (see Figure 9-16) appears.
******************************************************** Neighbors Table ******************************************************** No. name ip distance --- ---- -- -------- ********************************************************
The Neighbor Table provides the following information about gatekeepers registered with the embedded gatekeeper:
No.---The number of the neighbor.
Name---The name of the neighbor.
IP---The IP address of the neighbor.
Distance---The logical distance between the neighbor and the embedded gatekeeper.
To view parameters configured for the embedded gatekeeper zone, use the List Zone Parameters option in the Gatekeeper Menu. To use the option, type 7 at the Gatekeeper menu prompt. the Zone Properties page (see Figure 9-17) appears.
******************************************************** Zone Properties ******************************************************** ___________________FLAGS GK : on Accept Registrations : on Accept Calls : on Everyone Can Register : on Alias Assignment : on Call Indirect Mode : on Dynamic IP Environment : off ___________________CAPABILITIES and USAGE Allowed Calls : 25 Ongoing Calls : 1 Online Endpoints : 6 Allowed Total Bandwidth (Kbps) : 1000000 Allowed Bandwidth Per Terminal (Kbps) : 1000000 Current Bandwidth Usage (Kbps) : 768 ********************************************************
The Zone Properties page provides the following information about the embedded gatekeeper zone:
Flags
Capabilities and Usage
To view the version of software currently installed on the gateway, use the Get Version option in the Remote Diagnostic Main Menu. To choose the option,
type 6 at the Remote Diagnostics Main menu prompt. The Gateway s/w version page (see Figure 9-18) appears.
******************************************************** Gateway s/w version: ********************************************************
A special configuration menu allows you to configure some Cisco IP/VC 3520 Gateway parameters in the terminal emulator. The menu is available only for a brief period after the gateway boots to start a terminal emulator session. You can use this configuration menu to configure IP address information, to change the password, and to set special configuration parameters that are not available in the GUI. This section describes how to access the terminal emulator configuration menu and provides information about each of the configuration options.
To access the configuration menu in the terminal emulator, perform the following steps:
Step 2 After the terminal emulator is launched, reboot the gateway. The boot menu appear on the screen.
Step 3 When the message "Press any key to start configuration" appears on the screen, press any key within six seconds. The Configuration Menu appears.
The terminal emulator configuration options that can be used for videoconferencing are as follows:
This section describes how to use the Configuration Menu options. The Configuration Menu only appears after the gateway is turned on after being turned off. You can only exercise one option per Configuration Menu session.
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Note Using the Configuration Menu to Configuring the gateway IP address is described in "Setting the IP Address"in "Installing the Hardware" and is not be describe here. |
This section describes how to the H.323 v2 Fast Connect parameter for the gateway. H.323 v2 FastConnect is disabled for the gateway by default. To change the status of this feature in the gateway, perform the following steps:
Step 2 Type 2 at the prompt and press Enter. The option prompt appears.
Step 3 The available options are 0 to disable fast connect and 1 to enable fast connect. Type the option you want at the prompt and press Enter. The gateway resets using the parameter you have set
This section describes how to set the early connect timeout for LAN to WAN calls parameter. To set the parameter, perform the following steps:
Step 2 Type 3 at the prompt and press Enter. The "Configure the early connect timeout [Nx10ms] for 12w voice calls timeout" prompt appears.
Step 3 At the prompt, you can set an interval in milliseconds that gateway will wait between the time it receives a callProceed signal from the ISDN network and the time it issues a call connect signal to the recipient endpoint. If you do not want an early connect to be issued, type -1 at the prompt; if you do want an early connect issued, enter a positive value. The default value is 100. Press Enter after you type the value. The gateway resets using the parameter you have set.
This section describes how to set a new password for the gateway. To set a password, perform the following steps:
Step 2 Type P at the prompt and press Enter. The Enter new password prompt appears.
Step 3 At the prompt, type the new password you want to assign to the gateway, and press Enter. A verify password prompt appears.
Step 4 Type the new password at the verify prompt and press Enter. The gateway resets using the parameter you have set.
This section describes how to configure the ISDN Switch Type for Hicom requiring layer 2 line hunting. To configure the ISDN switch type for Hicom, perform the following steps:
Step 2 Type 6 at the prompt and press Enter. The ISDN switch type prompt appears.
Step 3 At the switch type prompt, type 1 if you are using the gateway with a Hicom switch; type 0 if you are using another switch. The gateway resets using the parameter you have set.
This section describes how to set the ISDN Layer 1 for US ISDN parameter for the gateway. To set the parameter, perform the following steps:
Step 2 Type 7 at the prompt and press Enter. The ISDN Layer 1 sensing prompt appears.
Step 3 At the prompt, type 0 to disable Layer 1 sensing or 1 to enable Layer 1 sensing, and press Enter. Layer 1 sensing is enabled by default. The gateway resets using the parameter you have set.
This section describes how to set the gateway T.120 parameter. To set this parameter, perform the following steps:
Step 2 Type D at the prompt and press Enter. The T.120 communications support prompt appears.
Step 3 At the prompt, type 0 to disable T.120 support or 1 to enable T.120 support, and press Enter. T.120 support is enabled by default. The gateway resets using the parameter you have set.
Posted: Mon Jun 5 12:35:12 PDT 2000
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