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This chapter covers problems you may encounter when configuring, operating and managing the Cisco IP/VC 3525 Video Gateway and the embedded gatekeeper. Suggested actions you can use to solve the problems are provided. The topics include:
This section identifies problems that the LEDs can indicate and suggests possible solutions.
This section identifies problems that can occur using the Video Gateway and suggests possible solutions. Problem topics include:
This section identifies problems that can encounter using configuration utility and suggests possible solutions.
Reply from appears. Request timeout appears, the Video Gateway was not found on the network. The LAN cable may be faulty. Replace the LAN cable and try pinging again.You can use the Video Gateway's serial port for configuration and diagnostics.
To verify communication, perform the following steps:
Step 1 Start the terminal emulation software installed on the computer you have connected to the Video Gateway's serial port. A prompt displays.
Step 2 Press Enter and the prompt moves down a line. This indicates that you have a connection.
Step 3 Restart the Cisco IP/VC 3525 Video Gateway. A log of the start up events should display on the computer monitor.
Step 4 If nothing displays, check the cable connection between the Video Gateway and the computer. You must use the Terminal/Modem cable a null cable. Contact Cisco Technical Support for assistance.
This section identifies problems that users can have making calls through the
Video Gateway and suggests possible solutions.
Try the following if a user is unable to place a data call to a remote site.
To view the dialing prefix and call parameters, perform the following steps:
Step 1 Click Start>Programs>Cisco IPVC Tools>Configuration>Cisco IPVC Configuration Utility.
Step 2 Select the Video Gateway on which you want to verify the information on in the Select Unit dialog box.
Step 3 Go to the Configuration Source dialog box and select Current in the Source text box.
Step 4 Click Unit Setup and Next.
Step 5 Go to the Services Definition Table. Make sure that Call Type is set to H.320.
Try the following if a user is unable to place a voice call to a remote site.
Step 1 Click Start>Programs>Cisco IPVC Tools>Configuration>Cisco IPVC Configuration Utility.
Step 2 Select the Video Gateway on which you want to verify the information on in the Select Unit dialog box.
Step 3 Go to the Configuration Source dialog box and select Current in the Source text box.
Step 4 Click Unit Setup and Next.
Step 5 Go to the Services Definition Table. Make sure that Call Type is set to Voice.
This section identifies problems users can receiving calls through the Video Gateway and suggests possible solutions.
 | Caution Unregister All terminates all ongoing calls. |
WAN terminals must support DTMF to use Cisco IVR. If the dialing terminal does not support DTMF tones, IVR forwards the call to the IVR operator if one is defined. Otherwise, the call is forwarded to an enabled and defined Default Extension.
When the volume of the DTMF tones generated by the dialing endpoint is low, the IVR may not recognize one or more of the tones. If the Video Gateway does not find an endpoint with a phone number corresponding to the tones dialed, the IVR treats this string as an incorrect number and disconnects the call.
This section identifies problems that can occur while using the embedded gatekeeper and suggests solutions.
To assign a zone prefix, perform the following steps:
Step 1 Click Start>Programs>Cisco IPVC Tools>Configuration>Cisco IPVC Configuration Utility.
Step 2 Select the Video Gateway on which you want to verify the information on in the Select Unit dialog box.
Step 3 Go to the Configuration Source dialog box and select Gatekeeper.
Step 4 Click Service Definition.
Step 5 Click Zone prefix 1 to highlight. This predefined service allows you to assign the embedded gatekeeper a zone prefix.
Step 6 Click Edit. The Service Definitions dialog box appears.
Step 7 In the Prefix text box, enter the dialing prefix you want to assign to the embedded gatekeeper.
Step 8 Enable Public to allow endpoints from outside the zone to use the prefix.
Step 9 Click OK.
You can monitor the Video Gateway using the Diagnostics utility. The Diagnostics utility is a series of diagnostic menus that allow you to view information about:
The diagnostic menus are accessed through terminal emulator software running on a PC connected to the Video Gateway serial port. You can connect the PC directly to the
Video Gateway serial port or indirectly via modems. You must use the Terminal/Modem cable or a null modem cable the PC to the Video Gateway's serial port. See "Serial Connector and Null Modem Cable" in the "Cable Connectors and Pinouts" appendix for null modem pinout information.
Before you begin decide whether you will be accessing the diagnostic utility locally or from a remote location.
If you are accessing the diagnostic utility locally, verify that:
If you are accessing the diagnostic menus from a remote location, verify that:
Refer to your terminal emulator online help or documentation for instructions on creating a new dialup connection.
Create a new dialup connection with the following parameters:
To run the online diagnostics utility, perform the following steps:
Step 1 Run the terminal emulator. If the Video Gateway is at a remote site, connect to the Video Gateway with the dialup connection you created. Wait for the prompt.
Step 2 Type diag at the prompt.
Step 3 Type admin when prompted for the User Name.
Step 4 Type the Video Gateway's current password when prompted for the Password. The default password is cisco.
The Diagnostic Main menu is displayed.
******************************************************** Remote Diagnostic Main Menu ******************************************************** 1.Exit Remote Diagnostics Session 2.Gateway Ports Status 3.Gateway Ports Configuration 4.Gateway Call Status 5.Viewing the Gatekeeper Menu 6.Get Versions ********************************************************
To access a Diagnostics menus from the Main menu, type the menu option number that you want and press Enter.
To view the Video Gateway Ports status, type 2 at the Remote Diagnostic Main menu. The Gateway Ports Status menu is displayed.
******************************************************** Gateway Ports Status ******************************************************** Type number associated with one of the following topics 1. Back to Previous Menu 2. LAN Ports Status 3. WAN Ports Status ********************************************************
To view the LAN Ports status, type 2 at the Gateway Ports Status menu.
******************************************************** LAN Ports Status ******************************************************** port 0: enabled port 1: disabled port 2: disabled port 3: disabled ********************************************************
Port 0 in the LAN Ports Status list represents the Video Gateway's LAN port. The port status may be Enabled or Disabled. All other ports are Disabled. The Gateway Ports Status menu is displayed allowing you to choose another option.
To view the WAN Ports status, type 3 at the Gateway Ports Status menu.
******************************************************** WAN Ports Status ******************************************************** port 0: enabled ********************************************************
The status of each of the four WAN ports is displayed. The status of the ports may be either Enabled or Disabled. The Gateway Ports Status is displayed allowing you to choose another option.
To view the Video Gateway ports configuration, type 3 at the Remote Diagnostic Main menu. The Gateway Ports Configuration is displayed.
******************************************************** Gateway Ports Configuration ******************************************************** Type number associated with one of the following topics 1. Back to Previous Menu 2. LAN Ports Configuration 3. WAN Ports Configuration ********************************************************
To view the LAN ports configuration information, type 2 at the Gateway Ports Configuration menu.
******************************************************** LAN Ports Configuration ******************************************************** GATEWAY Default Router IP: 0.0.0.0 ******************************************************** Port IP address IP Mask Status ******************************************************** 0 192.114.36.71 255.255.255.0 enabled 1 0.0.0.0 255.255.255.0 disable 2 0.0.0.0 255.255.255.0 disable 3 0.0.0.0 255.255.255.0 disable ********************************************************
The following information is displayed for the LAN ports:
Gateway Default Router IP---the IP address of the Gateway default router.
Port Number---the number of the LAN port.
IP Address---the IP address of this LAN port.
IP Mask---the IP mask defines the portion of the IP address that is used for subnetwork definitions.
Status---the status of the LAN port. The status may be either Enabled or Disabled.
To view the WAN ports configuration information, type 3 at the Gateway Ports Configuration menu. The WAN Ports Configuration menu is displayed.
******************************************************** WAN Ports Configuration ******************************************************** Type number associated with one of the following topics 1. Back to previous Menu 2. Configuration status of all WAN ports 3. Configuration status per single WAN port 4. Back to main Menu ********************************************************
To view the configuration status of all the WAN ports, type 2 at the WAN Ports Configuration menu.
******************************************************** Configuration status of all WAN ports ******************************************************** Port NET/USER Phys STD Status ******************************************************** 1 NT PRI-ISDN enabled ********************************************************
The following information is displayed for the WAN ports:
Port Number---the number of the LAN port.
NET/USER---displays whether the WAN line is set to NT (network) or TE (terminal) mode.
Phys. STD---displays the line type connected to this WAN port.
Status---the status of the LAN port. The status may be either Enabled or Disabled.
To view the configuration status of a single WAN port, type 3 at the WAN Ports Configuration menu. Configuration information for WAN ports may differ depending on the type of port. Following is one example of a single WAN port configuration screen:
******************************************************** Configuration status per single WAN port ******************************************************** Port Num: 1 Port Status: enabled Physical Interface: PRI-ISDN ************* PRI WAN PORT Configuration *************** PRI Wire Type is E1 E1 PRI Dial Protocol is EUROISDN E1 PRI Country Code is EUROPEAN E1 PRI Line Coding is HDB3 E1 PRI Framing Mode is CRC4 E1 PRI Signaling Mode is CCS PRI NT TE Mode is NT ********************************************************
The following information can be displayed for the WAN port:
Port Number---the number of the LAN port.
Port Status---the status may be either Enabled or Disabled.
Physical Interface---type of physical interface used for the port.
Wire Type---the PRI interface type: E1 or T1.
Country Code---the country where the ISDN service is installed.
Line Coding---the type of modulation used to encode the data on the PRI line.
Framing Mode---the framing and error detection method.
Signaling Mode---the signaling mode for the PRI line.
NT/TE---displays whether the WAN line is configured for NT (Network Terminator) or TE (Terminal Equipment) mode.
To return to the WAN Ports Configuration menu, type e.
To view the Video Gateway Calls Status, type 4 at the Remote Diagnostic Main menu.
******************************************************** GATEWAY Calls Status ******************************************************** Call Num: 1 Call Type: VIDEO-CONFERENCE CALL Source: q Destination: 8013, Duration: 0:5:12 ********************************************************
The following information is displayed for the Video Gateway calls:
Call Number---the number of the call.
Call Type---the type of the call.
Source---where the call originated.
Destination---the call destination phone number.
Duration---the duration of the call (in seconds).
To view the next call, type n. When the information for all the calls has been displayed, the total number of calls is displayed.
To view the previous call, type p.
To return to the Remote Diagnostic Main Menu, type e.
To view the embedded gatekeeper's menu, type 5 at the Remote Diagnostics Main menu.
******************************************************** Gatekeeper Menu ******************************************************** 1.Back to Previous Menu 2.List Endpoints 3.Details of Specific Endpoint 4.List Call 5.Details of Specific Call 6.List Neighbors 7.List Zone Parameters ********************************************************
To view the list of endpoints registered to the embedded gatekeeper, type 2 at the Gatekeeper menu.
********************************************************
Registration Table
********************************************************
No Type RAS Add. Call Signaling Phone Terminal
Add. ID.
-- ---- -------- ------------------ ----- --------
0 terminal 192.114.36.64:1052 192.114.36.64:1720 8006
1 terminal 192.114.36.67:0 192.114.36.67:1720 800
2 terminal 192.114.36.77:1719 192.114.36.77:1720 6489244 q
3 gateway 192.114.36.71:1024 192.114.36.71:1820 1231193571008
4 terminal 192.114.36.68:1700 192.114.36.68:1720 8029 QA-Ptel
5 terminal 192.114.37.239:1025 192.114.37.239:1720 1239
********************************************************
The following information is displayed for the endpoints:
Number---the number of the endpoint.
Type---the type of the endpoint.
Phone---the destination phone number of the endpoint on the IP network.
Terminal ID.---the ID which this endpoint has on the IP network.
To view details of a specific endpoint, perform the following steps:
Step 1 Type 3 at the Gatekeeper menu. You are prompted for the endpoint number.
Step 2 Type in the endpoint number and press Enter.
********************************************************
Registration:1 Type: 14
********************************************************
Allowed Services:
71,,72,,61,,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N
Supported Services:
N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N
Bandwidth Usage: 0
Endpoint Type: terminal
Forward Type: None
E164 Forward :
H323Id Forward:
Call Signaling Address :
192.114.36.67:1720, len:0 - type:No Route - rec:33-d
RAS Address :
192.114.36.67:0, len:0 - type:No Route - rec:27-s-d
Phone :
800-len:3 -type:Phone -rec:12-s-d
Terminal ID :
Endpoint Identifier :
********************************************************
The following information is displayed for the endpoint:
Allowed Services---displays the services allowed for the endpoint.
Supported Services---displays the supported services for the current endpoint.
Bandwidth Usage---only displays the current call bandwidth consumption in the zone.
Endpoint Type---the type of the endpoint.
Forward Type---the type of forwarding used by the endpoint.
Forward---the alias forwarding information.
RAS Add.---the Registration Admission Status (RAS) address for this terminal. The RAS address can either be a fixed or dynamic IP address.
Phone---the destination phone number of the endpoint on the IP network.
Terminal ID.---the ID which this endpoint has on the IP network.
Endpoint Identifier---the identifier assigned to the endpoint for use by the embedded gatekeeper.
To view details of calls, type 4 at the Gatekeeper menu.
******************************************************** Calls Table ******************************************************** No.From To State Service -- ---- -- ----- ------- 0 192.114.36.77:1051 192.114.36.71:1820,71,8013, CAL_CONNECT 71, ********************************************************
The following information is displayed for the calls:
No.---The call number.
From---The IP address:port number of the origin of the call.
To---The IP address:port number of the destination of the call.
State---The state of the call.
Service---The service that the call is using.
To view the details of a call, perform the following steps:
Step 1 Type 5 at the Gatekeeper menu. You are prompted for a call number.
Step 2 Type the call number and press Enter.
******************************************************** Call 1 ******************************************************** Call is to service : 71, Call is in state: CAL_CONNECT From 192.114.36.77:1051 q 1770 6489244 to 192.114.36.71:1820 71,8013, CID Sum:1355. CID:0x5634343434ef020020a1056dc928b060 Information from ARQ. h245-channel address 192.114.36.71:1037 Information of origin Reg:2 Bandwidth:768000 Stack:548238348 ARQ:548238288 State:Connect Mode:CallSetupConn Information of destination Reg:2 Bandwidth:768000 Stack:548238288 ARQ:548238408 State Connect Mode CallSetupConn ********************************************************
The following information is displayed for the requested call:
Service---the service that the call is using.
State---the state of the call.
From---the IP address:port number of the origin of the call.
To---the IP address:port number of the destination of the call.
CID---the call identification information.
ARQ h245-channel---the H.245 ID for specific call used by H.323 Stack.
Reg.---the registration number of the endpoint in the embedded gatekeeper's endpoint table.
Bandwidth---displays the current bandwidth consumption in the zone (from calls and not from other applications).
Stack---the H.323 Stack call ID.
State---the call state: connect, disconnect, or dialing.
Mode---the call state mode sub type for call states.
To view a list of Neighbor Gatekeepers, type 6 at the Gatekeeper menu.
******************************************************** Neighbors Table ******************************************************** No. name ip distance --- ---- -- -------- ********************************************************
The following information is displayed for the list of neighbors:
No.---the number of the neighbor.
Name---the name of the neighbor.
IP---the IP address of the neighbor.
Distance---the distance the neighbor is from the embedded gatekeeper.
To view the list of zone parameters, type 7 at the Gatekeeper menu.
******************************************************** Zone Properties ******************************************************** ___________________FLAGS GK : on Accept Registrations : on Accept Calls : on Everyone Can Register : on Alias Assignment : on Call Indirect Mode : on Dynamic IP Environment : off ___________________CAPABILITIES and USAGE Allowed Calls : 25 Ongoing Calls : 1 Online Endpoints : 6 Allowed Total Bandwidth (kpbps) : 1000000 Allowed Bandwidth Per Terminal (kpbps) : 1000000 Current Bandwidth Usage (kpbps) : 768 ********************************************************
The following information is displayed for the list of zone properties:
Flags:
GK---when "on," the embedded gatekeeper is enabled.
Accept Registrations---when "on", the embedded gatekeeper accepts new dynamic registrations.
Accept Calls---when "on," the embedded gatekeeper accepts new calls.
Capabilities and Usage:
Allowed Calls---the maximum number of simultaneous calls allowed.
Ongoing Calls---the number of calls currently being made.
Online Endpoints---the number of endpoints currently online.
Current Bandwidth Usage---the amount of bandwidth currently used for videoconferencing.
To view the current version of the Video Gateway software, type 6 at the Remote Diagnostics Main menu. The Video Gateway software version is displayed.
******************************************************** Gateway s/w version: P1.4 ********************************************************
Posted: Fri Nov 12 08:09:12 PST 1999
Copyright 1989-1999©Cisco Systems Inc.