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This chapter covers problems you may encounter when configuring, operating and managing the Cisco IP/VC 3520 Video Gateway and the embedded gatekeeper. Suggested actions you can use to solve the problems are provided. It covers the following topics:
This section identifies problems that the LEDs can indicate and suggests possible solutions.
This section identifies problems that can occur using the Video Gateway and suggests possible solutions. Problem topics include:
This section identifies problems that can encounter using configuration utility and suggests possible solutions.
Reply from appears. You can use the Video Gateway's serial port for configuration and diagnostics.
To verify communication, perform the following steps:
Step 1 Start the terminal emulation software installed on the computer you have connected to the Video Gateway's serial port. A prompt displays.
Step 2 Press Enter and the prompt moves down a line. This indicates that you have a connection.
Step 3 Restart the Cisco IP/VC 3520 Video Gateway. A log of the start up events display on the computer monitor.
Step 4 If nothing displays, check the cable connection between the Video Gateway and the computer. You must use the Terminal/Modem cable or a null cable. Contact Cisco Technical Support for assistance.
This section identifies problems that users can have making calls through the
Video Gateway and suggests possible solutions.
Try the following if a user is unable to place a data call to a remote site.
To view the dialing prefix and call parameters, perform the following steps:
Step 1 Click Start>Programs>Cisco IPVC Tools>Configuration>Cisco IPVC Configuration Utility.
Step 2 Select the Video Gateway on which you want to verify the information on in the Select Unit dialog box.
Step 3 Go to the Configuration Source dialog box and select Current in the Source text box.
Step 4 Click Unit Setup and Next.
Step 5 Go to the Services Definition Table. Make sure that Call Type is set to H.320.
Try the following if a user is unable to place a voice call to a remote site.
Step 1 Click Start>Programs>Cisco IPVC Tools>Configuration>Cisco IPVC Configuration Utility.
Step 2 Select the Video Gateway on which you want to verify the information on in the Select Unit dialog box.
Step 3 Go to the Configuration Source dialog box and select Current in the Source text box.
Step 4 Click Unit Setup and Next.
Step 5 Go to the Services Definition Table. Make sure that Call Type is set to Voice.
This section identifies problems users can receiving calls through the Video Gateway and suggests possible solutions.
 | Caution Unregister All terminates all ongoing calls. |
WAN terminals must support DTMF to use Cisco IVR. If the dialing terminal does not support DTMF tones, IVR forwards the call to the IVR operator if one is defined. Otherwise, the call is forwarded to an enabled and defined Default Extension.
When the volume of the DTMF tones generated by the dialing endpoint is low, the IVR may not recognize one or more of the tones. If the Video Gateway does not find an endpoint with a phone number corresponding to the tones dialed, the IVR treats this string as an incorrect number and disconnects the call.
This section identifies problems that can occur while using the embedded gatekeeper and suggests solutions.
To assign a zone prefix, perform the following steps:
Step 1 Click Start>Programs>Cisco IPVC Tools>Configuration>Cisco IPVC Configuration Utility.
Step 2 Select the Video Gateway on which you want to verify the information on in the Select Unit dialog box.
Step 3 Go to the Configuration Source dialog box and select Gatekeeper.
Step 4 Click Service Definition.
Step 5 Click Zone prefix 1 to highlight. This predefined service allows you to assign the embedded gatekeeper a zone prefix.
Step 6 Click Edit. The Service Definitions dialog box appears.
Step 7 In the Prefix text box, enter the dialing prefix you want to assign to the gatekeeper.
Step 8 Enable Public to allow endpoints from outside the zone to use the prefix.
Step 9 Click OK.
You can monitor the Video Gateway using the Diagnostics utility. The Diagnostics utility is a series of diagnostic menus that allow you to view information about:
The diagnostic menus are accessed through terminal emulator software running on a PC connected to the Video Gateway serial port. You can connect the PC directly to the Video Gateway serial port or indirectly via modems. You must use the Terminal/Modem cable or a null modem cable the PC to the Video Gateway's serial port. See "Serial Connector and Null Modem Cable" in the "Cable Connectors and Pinouts" appendix for null modem pinout information.
Before you begin decide whether you will be accessing the diagnostic utility locally or from a remote location.
If you are accessing the diagnostic utility locally, verify that:
If you are accessing the diagnostic menus from a remote location, verify that:
Refer to your terminal emulator online help or documentation for instructions on creating a new dialup connection.
Create a new dialup connection with the following parameters:
To run the online diagnostics utility, perform the following steps:
Step 1 Run the terminal emulator. If the Video Gateway is at a remote site, connect to the Video Gateway with the dialup connection you created. Wait for the prompt.
Step 2 Type diag at the prompt.
Step 3 Type admin when prompted for the User Name.
Step 4 Type the Video Gateway's current password when prompted for the Password. cisco is the default password.
The Diagnostic Main menu is displayed.
******************************************************** Remote Diagnostic Main Menu ******************************************************** 1.Exit Remote Diagnostics Session 2.Gateway Ports Status 3.Gateway Ports Configuration 4.Gateway Call Status 5.Viewing the Gatekeeper Menu 6.Get Versions ********************************************************
To access a Diagnostics menus from the Main menu, type the menu option number that you want and press Enter.
To view the Video Gateway Ports status, type 2 at the Remote Diagnostic Main menu. The Gateway Ports Status menu is displayed.
******************************************************** Gateway Ports Status ******************************************************** Type number associated with one of the following topics 1. Back to Previous Menu 2. LAN Ports Status 3. WAN Ports Status ********************************************************
To view the LAN Ports status, type 2 at the Gateway Ports Status menu.
******************************************************** LAN Ports Status ******************************************************** port 0: enabled port 1: disabled port 2: disabled port 3: disabled ********************************************************
Port 0 in the LAN Ports Status list represents the Video Gateway's LAN port. The port status may be Enabled or Disabled. All other ports are Disabled. The Gateway Ports Status menu is displayed allowing you to choose another option.
To view the WAN Ports status, type 3 at the Gateway Ports Status menu.
******************************************************** WAN Ports Status ******************************************************** port 0: enabled port 1: enabled port 2: enabled port 3: enabled ********************************************************
The status of each of the four WAN ports is displayed. The status of the ports may be either Enabled or Disabled. The Gateway Ports Status is displayed allowing you to choose another option.
To view the Video Gateway ports configuration, type 3 at the Remote Diagnostic Main menu. The Gateway Ports Configuration is displayed.
******************************************************** Gateway Ports Configuration ******************************************************** Type number associated with one of the following topics 1. Back to Previous Menu 2. LAN Ports Configuration 3. WAN Ports Configuration ********************************************************
To view the LAN ports configuration information, type 2 at the Gateway Ports Configuration menu.
******************************************************** LAN Ports Configuration ******************************************************** GATEWAY Default Router IP: 0.0.0.0 ******************************************************** Port IP address IP Mask Status ******************************************************** 0 192.114.36.71 255.255.255.0 enabled 1 0.0.0.0 255.255.255.0 disable 2 0.0.0.0 255.255.255.0 disable 3 0.0.0.0 255.255.255.0 disable ********************************************************
The following information is displayed for the LAN ports:
Gateway Default Router IP---the IP address of the Video Gateway default router.
Port Number---the number of the LAN port.
IP Address---the IP address of this LAN port.
IP Mask---defines the portion of the IP address that is used for subnetwork definitions.
Status---the status of the LAN port. The status may be either Enabled or Disabled.
To view the WAN ports configuration information, type 3 at the Gateway Ports Configuration menu. The WAN Ports Configuration menu is displayed.
******************************************************** WAN Ports Configuration ******************************************************** Type number associated with one of the following topics 1. Back to previous Menu 2. Configuration status of all WAN ports 3. Configuration status per single WAN port 4. Back to main Menu ********************************************************
To view the configuration status of all the WAN ports, type 2 at the WAN Ports Configuration menu.
******************************************************** Configuration status of all WAN ports ******************************************************** Port DTE/DCE Pays STD Status ******************************************************** 1 DTE BRI-ISDN enabled 2 DTE BRI-ISDN enabled 3 DTE V35 enabled 4 DTE V35 enabled ********************************************************
The following information is displayed for the WAN ports:
Port Number---the number of the LAN port.
NET/USER---displays whether the WAN line is connected to a DTE or DCE module.
Phys. STD---displays the line type connected to this WAN port.
Status---the status of the LAN port. The status may be either Enabled or Disabled.
To view the configuration status of a single WAN port, type 3 at the WAN Ports Configuration menu. Configuration information for WAN ports may differ depending on the type of port. Following is one example of a single WAN port configuration screen:
******************************************************** Configuration status per single WAN port ******************************************************** Port Num: 1 Port Status: enabled Physical Interface: BRI-ISDN Signaling Protocol: 5ESS_PTP ******************************************************** SPID & Directory Number ******************************************************** SPID 1: 8007 SPID 2: 7007 ******************************************************** Dir1: 8007001 Dir2: 7007001 Dir1: 8007002 Dir2: Dir1: Dir2: Dir1: Dir2: Dir1: Dir2: Dir1: Dir2: Dir1: Dir2: Dir1: Dir2: ********************************************************
The following information can be displayed for the WAN port:
Port Number---The number of the LAN port.
Port Status---the status may be either Enabled or Disabled.
Physical Interface---type of physical interface used for the port.
Signaling Protocol---the ISDN signaling protocol.
SPID---the Service Provider Identification for the ISDN connection (USA only).
Directory Number---you can define up to eight directory numbers for each SPID.
To return to the WAN Ports Configuration menu, type e.
To view the Gateway Calls Status menu, type 4 at the Remote Diagnostic Main menu.
******************************************************** GATEWAY Calls Status ******************************************************** Call Num: 1 Call Type: VIDEO-CONFERENCE CALL Source: q Destination: 8013, Duration: 0:5:12 ********************************************************
The following information is displayed for the Video Gateway calls:
Call Number---the number of the call.
Call Type---the type of the call.
Source---where the call originated.
Destination---the call destination phone number.
Duration---the duration of the call (in seconds).
To view the next call, type n. When the information for all the calls has been displayed, the total number of calls is displayed.
To view the previous call, type p.
To return to the Remote Diagnostic Main Menu, type e.
To view the Gatekeeper menu, type 5 at the Remote Diagnostics Main menu.
******************************************************** Gatekeeper Menu ******************************************************** 1.Back to Previous Menu 2.List Endpoints 3.Details of Specific Endpoint 4.List Call 5.Details of Specific Call 6.List Neighbors 7.List Zone Parameters ********************************************************
To view the list of endpoints registered to the Gatekeeper, type 2 at the Gatekeeper menu.
********************************************************
Registration Table
********************************************************
No Type RAS Add. Call Signaling Phone Terminal
Add. ID.
-- ---- -------- ------------------ ----- --------
0 terminal 192.114.36.64:1052 192.114.36.64:1720 8006
1 terminal 192.114.36.67:0 192.114.36.67:1720 800
2 terminal 192.114.36.77:1719 192.114.36.77:1720 6489244 q
3 gateway 192.114.36.71:1024 192.114.36.71:1820 1231193571008
4 terminal 192.114.36.68:1700 192.114.36.68:1720 8029 QA-Tel
5 terminal 192.114.37.239:1025 192.114.37.239:1720 1239
********************************************************
The following information is displayed for the endpoints:
Number---the number of the endpoint.
Type---the type of the endpoint.
RAS Add.---the Registration Admission Status (RAS) address for this terminal. The RAS address can either be a fixed or dynamic IP address.
Call Signaling Add.---the IP address where the endpoint gets call signaling messages. Usually, a terminal has one address, while a Video Gateway has a number of addresses corresponding to its different LAN ports.
Phone---the destination phone number of the endpoint on the IP network.
Terminal ID.---the ID which this endpoint has on the IP network.
To view details of a specific endpoint, perform the following steps:
Step 1 Type 3 at the Gatekeeper menu. You are prompted for the endpoint number.
Step 2 Type in the endpoint number and press Enter.
********************************************************
Registration:1 Type: 14
********************************************************
Allowed Services:
71,,72,,61,,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N
Supported Services:
N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N
Bandwidth Usage: 0
Endpoint Type: terminal
Forward Type: None
E164 Forward:
H323Id Forward:
Call Signaling Address:
192.114.36.67:1720, len:0 - type:No Route - rec:33-d
RAS Address:
192.114.36.67:0, len:0 - type:No Route - rec:27-s-d
Phone:
800-len:3 -type:Phone -rec:12-s-d
Terminal ID:
Endpoint Identifier:
********************************************************
The following information is displayed for the endpoint:
Allowed Services---displays the services allowed for the endpoint.
Supported Services---displays the supported services for the current endpoint.
Bandwidth Usage---only displays the current call bandwidth consumption in the zone.
Endpoint Type---the type of the endpoint.
Forward Type---the type of forwarding used by the endpoint.
Forward---the alias forwarding information.
Call Signaling Address---the IP address to which the endpoint gets call signaling messages. Usually, a terminal has one address, while a Video Gateway has a number of addresses corresponding to its different LAN ports.
RAS Add.---the registration admission status (RAS) address for this terminal. The RAS address can either be a fixed or dynamic IP address.
Phone---the destination phone number of the endpoint on the IP network.
Terminal ID.---the ID of this endpoint on the IP network.
Endpoint Identifier---the identifier assigned to the endpoint for use by embedded gatekeeper.
To view details of calls, type 4 at the Gatekeeper menu.
******************************************************** Calls Table ******************************************************** No.From To State Service -- ---- -- ----- ------- 0 192.114.36.77:1051 192.114.36.71:1820,71,8013, CAL_CONNECT 71, ********************************************************
The following information is displayed for the calls:
No.---The call number.
From---The IP address:port number of the origin of the call.
To---The IP address:port number of the destination of the call.
State---The state of the call.
Service---The service that the call is using.
To view the details of a call, perform the following steps:
Step 1 Type 5 at the Gatekeeper menu. You are prompted for a call number.
Step 2 Type the call number and press Enter.
******************************************************** Call 1 ******************************************************** Call is to service: 71, Call is in state: CAL_CONNECT From 192.114.36.77:1051 q 1770 6489244 to 192.114.36.71:1820 71,8013, CID Sum:1355. CID:0x5634343434ef020020a1056dc928b060 Information from ARQ. h245-channel address 192.114.36.71:1037 Information of origin Reg:2 Bandwidth:768000 Stack:548238348 ARQ:548238288 State:Connect Mode:CallSetupConn Information of destination Reg:2 Bandwidth:768000 Stack:548238288 ARQ:548238408 State Connect Mode CallSetupConn ********************************************************
The following information is displayed for the requested call:
Service---the service that the call is using.
State---the state of the call.
From---the IP address:port number of the origin of the call.
To---the IP address:port number of the destination of the call.
CID---the call identification information.
ARQ h245-channel---the H.245 ID for specific call used by H.323 Stack.
Reg.---the registration number of the endpoint in the embedded gatekeeper's endpoint table.
Bandwidth---displays the current bandwidth consumption in the zone (from calls and not from other applications).
Stack---the H.323 Stack call ID.
ARQ---the RAS Call ID.
State---the call state: connect, disconnect or dialing.
Mode---the call state mode sub type for call states.
To view a list of neighbor gatekeepers, type 6 at the Gatekeeper menu.
******************************************************** Neighbors Table ******************************************************** No. name ip distance --- ---- -- -------- ********************************************************
The following information is displayed for the list of neighbors:
No.---the number of the neighbor.
Name---the name of the neighbor.
IP---the IP address of the neighbor.
Distance---the logical distance between the neighbor and the embedded gatekeeper.
To view the list of zone parameters, type 7 at the Gatekeeper menu.
******************************************************** Zone Properties ******************************************************** ___________________FLAGS GK : on Accept Registrations : on Accept Calls : on Everyone Can Register : on Alias Assignment : on Call Indirect Mode : on Dynamic IP Environment : off ___________________CAPABILITIES and USAGE Allowed Calls : 25 Ongoing Calls : 1 Online Endpoints : 6 Allowed Total Bandwidth (Kbps) : 1000000 Allowed Bandwidth Per Terminal (Kbps) : 1000000 Current Bandwidth Usage (Kbps) : 768 ********************************************************
The following information is displayed for the list of zone properties:
GK---when "on," a embedded gatekeeper is enabled.
Accept Registrations---when "on," the embedded gatekeeper accepts new dynamic registrations.
Accept Calls---when "on," the embedded gatekeeper accepts new calls.
Everyone Can Register---when "on," endpoints not defined in the Zone Definition Table can register with the embedded gatekeeper.
Alias Assignment---when "on," the embedded gatekeeper allocates telephone numbers based on the predefined information.
Call Indirect Mode---when "on," routes all calls through the embedded gatekeeper, according to the H.323 indirect call mode.
Dynamic IP Environment--- when "on," the embedded gatekeeper uses Terminal ID in Zone Definition to identify the terminal.
Allowed Calls---the maximum number of simultaneous calls allowed.
Ongoing Calls---the number of calls currently being made.
Online Endpoints---the number of endpoints currently online.
Allowed Total Bandwidth---the amount of bandwidth that can be occupied by videoconferencing at any given time.
Allowed Bandwidth per Terminal---the maximum amount of bandwidth allowed per terminal. A terminal is not allowed to consume more bandwidth then the value specified here. This applies to terminals only and not to other endpoints, such as Video Gateways or MCUs.
Current Bandwidth Usage---the amount of bandwidth currently used for videoconferencing.
To view the current version of the Video Gateway software, type 6 at the Remote Diagnostics Main menu. The Video Gateway software version is displayed.
******************************************************** Gateway s/w version: 1.3 ********************************************************
Posted: Thu Nov 11 20:42:05 PST 1999
Copyright 1989-1999©Cisco Systems Inc.