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This chapter explains how to diagnose and handle software image events that are generated by the Cisco 6100 Series system. The following information is presented for each of the events:
If none of the actions presented for the event are successful, contact the Cisco Technical Assistance Center (TAC) for additional support.
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Note Refer to the ViewRunner for Windows User Guide or the ViewRunner for HP OpenView User Guide for detailed information on viewing events in the ViewRunner management software. Refer to "Event Guidelines and Definitions" for detailed information on event severity guidelines and alarm event status changes. |
Table 15-1 lists software image events and their IDs, definition, severity, and description. A detailed explanation of these events and the corrective actions that are required (if any) is located in this chapter.
| ID | Definition | Severity | Description |
|---|---|---|---|
1 | MUM_TFTPING_FAULT | Minor | TFTP file transfer started |
2 | MUM_TFTP_SUCCESSFUL | Info | TFTP file transfer was successful |
3 | MUM_TFTP_TIMEOUT_FAULT | Minor | No DATA packet from server for 5 seconds after a RRQ or ACK packet was sent |
4 | MUM_FILE_NOT_FOUND_FAULT | Minor | Received something other than a DATA packet or received a out of sequence DATA packet |
5 | MUM_CHKSUM_FAIL_FAULT | Minor | TFTP file transfer failed: checksum was incorrect |
6 | MUM_SIZE_CHK_FAULT | Minor | TFTP file transfer failed: file size was incorrect |
7 | MUM_DB_WRITE_FAULT | Minor | TFTP file transfer failed; image could not be written to Cisco 6100 Series database |
8 | MUM_DB_CLEAN_FAULT | Minor | TFTP file transfer failed: could not clean database for TFTP retry |
9 | MUM_TFTP_GENERAL_FAULT | Minor | TFTP device driver init or open failed |
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Note Events with an ID less than 128 are specific to the module in alarm. Events with an ID value greater than or equal to 128 are system-wide events. |
| ID | Event Name | Severity |
|---|---|---|
1 | MUM_TFTPING_FAULT | Minor |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
TFTP file transfer startedThere is no impact. This event signifies that the TFTP file transfer of the image has started. The image is transferring from the server to the Cisco 6100 Series system.
No action is required. Wait for status of the image transfer.
| ID | Event Name | Severity |
|---|---|---|
2 | MUM_TFTP_SUCCESSFUL | Info |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
TFTP file transfer was successfulThere is no impact. This event signifies that the TFTP file transfer of the image was successfully transferred from the server to the Cisco 6100 Series system.
No action required.
| ID | Event Name | Severity |
|---|---|---|
3 | MUM_TFTP_TIMEOUT_FAULT | Minor |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
No DATA packet from server for 5 seconds after a RRQ or ACK packet was sentThe image did not transfer because of a timeout. This could occur as the result of invalid IP addresses, a slow network, or a network failure.
Complete the following steps to clear the alarm event:
Step 2 Verify that the link to the tftpboot directory is created properly. Refer to the ViewRunner for HP OpenView Installation and Administration Guide or ViewRunner for Windows Installation and Administration Guide for more information.
Step 3 Verify that the IP addresses are correct.
Step 4 Verify that the network is working correctly.
Step 5 Try the upgrade procedure again.
| ID | Event Name | Severity |
|---|---|---|
4 | MUM_FILE_NOT_FOUND_FAULT | Minor |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
Received something other than a DATA packet or received a out of sequence DATA packetThe requested image to download from the server could not be downloaded or network synchronization errors occurred.
Complete the following steps to clear the alarm event:
Step 2 Verify network connectivity.
Step 3 Verify the IP addresses.
| ID | Event Name | Severity |
|---|---|---|
5 | MUM_CHKSUM_FAIL_FAULT | Minor |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
TFTP file transfer failed: checksum was incorrectThe image obtained from the server failed the CRC calculation.
Verify that the CRC number in the rdf file is correct for the image and retry.
| ID | Event Name | Severity |
|---|---|---|
6 | MUM_SIZE_CHK_FAULT | Minor |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
TFTP file transfer failed: file size was incorrectThe image obtained from the server failed the size check computation.
Verify that the size parameter in the rdf file is correct and retry.
| ID | Event Name | Severity |
|---|---|---|
7 | MUM_DB_WRITE_FAULT | Minor |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
TFTP file transfer failed; image could not be written to Cisco 6100 Series system databaseA serious error occurred when the image was written to the Flash database. Flash may be full.
Complete the following steps to clear the alarm event:
Step 2 If this failure occurs again, clear Flash and NVRAM and reset the system controller module before you attempt to perform the upgrade again.
| ID | Event Name | Severity |
|---|---|---|
8 | MUM_DB_CLEAN_FAULT | Minor |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
TFTP file transfer failed: could not clean database for TFTP retryA serious error occurred. The database in which the image is stored could not be cleaned.
Complete the following steps to clear the alarm event:
Step 2 If this failure occurs again, clear Flash and NVRAM and reset the system controller module before you attempt to perform the upgrade again.
| ID | Event Name | Severity |
|---|---|---|
9 | MUM_TFTP_GENERAL_FAULT | Minor |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
TFTP device driver init or open failedA serious error occurred when the TFTP device driver initialization or open failed.
Complete the following steps to clear the alarm event:
Step 2 If the error persists, clear the Flash and NVRAM and reset the system controller module before you perform the upgrade again.
Posted: Wed May 10 13:46:19 PDT 2000
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