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This chapter explains how to diagnose and handle xTU-C port modem events that are generated by the Cisco 6100 Series system. The following information is presented for each of the events:
If none of the actions presented for the event are successful, contact the Cisco Technical Assistance Center (TAC) for additional support.
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Note Refer to the ViewRunner for Windows User Guide or the ViewRunner for HP OpenView User Guide for detailed information on viewing events in the ViewRunner management software. Refer to "Event Guidelines and Definitions" for detailed information on event severity guidelines and alarm event status changes. |
Table 3-1 lists xTU-C port modem events and their IDs, definition, severity, and description. A detailed explanation of these events and the corrective actions that are required (if any) is located in this chapter.
| ID | Definition | Severity | Description |
|---|---|---|---|
1 | SAC_OLD_CPE_DETECT | Major | Improper version signature on CPE modem |
2 | MODEM_LOCKOUT | Minor | CPE modem disconnected due to session length |
3 | MODEM_IDLE_TIMEOUT | Info | CPE modem disconnected due to inactivity |
4 | CCNX_MODEM_DISCONNECTED | Info | CPE modem disconnected |
6 | SAD_EVENT_NE_LPR_DEFECT | Minor | Near end loss of power defect |
7 | SAD_EVENT_NE_LPR_FAILURE | Major | Near end loss of power failure |
8 | SAD_EVENT_NE_LOS_DEFECT | Minor | Near end loss of signal defect |
9 | SAD_EVENT_NE_LOS_FAILURE | Major | Near end loss of signal failure |
10 | SAD_EVENT_FE_LOS_DEFECT | Minor | Far end loss of signal defect |
11 | SAD_EVENT_FE_LOS_FAILURE | Major | Far end loss of signal failure |
12 | SAD_EVENT_FE_LPR_DEFECT | Minor | Far end loss of power defect |
13 | SAD_EVENT_FE_LPR_FAILURE | Major | Far end loss of power failure |
| 1The above event codes apply to all modem types. |
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Note Events with an ID less than 128 are specific to the module in alarm. Events with an ID value greater than or equal to 128 are system-wide events. |
| ID | Event Name | Severity |
|---|---|---|
1 | SAC_OLD_CPE_DETECT | Major |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
Improper version signature on CPE modemThe CPE detection feature is used to discover CPE gear that is not capable of performing Idle or Session timeouts. During training, the CPE detection feature determines if the CPE equipment can be timer enabled. If the equipment can be timer enabled, training will continue. If the equipment cannot be timer enabled, an alarm is generated in ViewRunner and training will not be successful until the Cisco 600 Series CPE device is updated to at least version 2.0.1. The line port or modem port will not train successfully until the Cisco 600 Series CPE device is updated to at least version 2.0.1.
Either lower the CPE detect/reject feature to zero or upgrade the CPE to at least version 2.1.0.
| ID | Event Name | Severity |
|---|---|---|
2 | MODEM_LOCKOUT | Minor |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
CPE modem disconnected due to session lengthThe CPE device session timer expired and the CPE disconnected.
No action is required. To reconnect, wait until the time specified by lockout timer elapses. The default lockout time is 5 minutes.
| ID | Event Name | Severity |
|---|---|---|
3 | MODEM_IDLE_TIMEOUT | Info |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
CPE modem disconnected due to inactivityThe user is disconnected when the line is idle for the time specified by the idle timer.
No action is required. The line can be reestablished by clicking in the web browser.
| ID | Event Name | Severity |
|---|---|---|
4 | CCNX_MODEM_DISCONNECTED | Info |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
CPE modem disconnectedThe system will reissue a train command and the session will automatically reestablish when the CPE reconnects.
If the error is temporary there is no need for action. The system will automatically reestablish the connection when the CPE reconnects.
If the problem persists, contact the customer.
| ID | Event Name | Severity |
|---|---|---|
6 | SAD_EVENT_NE_LPR_DEFECT | Minor |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
Near end loss of power defectThere is a momentary loss of power at the central office (CO). This event could also indicate a power supply fault on a Cisco 6100 or a Cisco 6130.
The current sessions will be lost. The sessions will automatically reestablish once the power is restored.
| ID | Event Name | Severity |
|---|---|---|
7 | SAD_EVENT_NE_LPR_FAILURE | Major |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
Near end loss of power failureThis event indicates that a loss of power at the module has been detected in the last 2 consecutive seconds. There could be a momentary loss of power at the central office (CO). This event could also indicate a power supply fault on a Cisco 6100 or a Cisco 6130. This could mean a loss of power at the CO.
The current sessions will be lost. The sessions will automatically reestablish once the power is restored.
| ID | Event Name | Severity |
|---|---|---|
8 | SAD_EVENT_NE_LOS_DEFECT | Minor |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
Near end loss of signal defectThe signal between the module and the CPE has been lost. This normally happens when the session is lost.
No action is required. The system will automatically re-establish the session when the CPE is available.
If the problem persists it could indicate that there is a problem with the CPE or the wiring between the module and the CPE.
| ID | Event Name | Severity |
|---|---|---|
9 | SAD_EVENT_NE_LOS_FAILURE | Major |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
Near end loss of signal failureThe signal between the module and the CPE has been lost. This normally happens when the session is lost.
No action is required. The system will automatically re-establish the session when the CPE is available.
If the problem persists it could indicate that there is a problem with the CPE or the wiring between the module and the CPE.
| ID | Event Name | Severity |
|---|---|---|
10 | SAD_EVENT_FE_LOS_DEFECT | Minor |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
Far end loss of signal defectThe signal between the module and the CPE has been lost. This normally happens when the session is lost.
No action is required. The system will automatically re-establish the session when the CPE is available.
If the problem persists it could indicate that there is a problem with the CPE or the wiring between the module and the CPE.
| ID | Event Name | Severity |
|---|---|---|
11 | SAD_EVENT_FE_LOS_FAILURE | Major |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
Far end loss of signal failureThe signal between the module and the CPE has been lost. This normally happens when the session is lost.
No action is required. The system will automatically re-establish the session when the CPE is available.
If the problem persists it could indicate that there is a problem with the CPE or the wiring between the module and the CPE.
| ID | Event Name | Severity |
|---|---|---|
12 | SAD_EVENT_FE_LPR_DEFECT | Minor |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
Far end loss of power defectThe signal between the module and the CPE has been lost due to the loss of power at the CPE.
No action is required. The system will automatically re-establish the session when the CPE is available.
If the problem persists it could indicate that there is a problem with the CPE.
| ID | Event Name | Severity |
|---|---|---|
13 | SAD_EVENT_FE_LPR_FAILURE | Major |
The following description appears in the ViewRunner for Windows Event History View dialog box or the ViewRunner for HP OpenView Error Events Browser:
Far end loss of power failureThe signal between the module and the CPE has been lost due to the loss of power at the CPE.
No action is required. The system will automatically re-establish the session when the CPE is available.
If the problem persists it could indicate that there is a problem with the CPE.
Posted: Wed May 10 13:30:47 PDT 2000
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