Table of Contents

RMA Return Instructions

The part(s) contained in this shipment are replacement parts provided under a prepurchase, maintenance, or upgrade program. Under the terms and conditions of the Cisco Systems return materials authorization (RMA) policy, the replaced parts must be returned to Cisco Systems.

Follow these guidelines to return parts:

• Use the disposable grounding wrist trap when packing and handling electronic part(s).

• Reuse the original packaging material to return electronic parts.

• Affix an RMA return shipping label (attached) to the outside of each package.

• Write the RMA number on the outside of all packages you return and in the reference field (Section 2) on the waybill.

• Return the parts within 10 days of the date that you receive the replacement parts or you will be billed for the outstanding parts at list price. If you are unable to return the parts within this time frame, you must call Asset Recovery at 408 526-7284 to get an approved extension.

• Customer is responsible for all return shipping costs and customs duties.

Note For all non-U.S. returns, you must include 5 copies of the proforma/customs invoice for each shipment, which lists the following items: RMA number; value of the items; description of items (including the Cisco product number). Send a copy of the waybill and flight details via fax to Cisco USA at 408 526-5533. You can also send a copy of the waybill and flight details via e-mail to asset-recovery@cisco.com. Either method will eliminate the need for further information from you, and will assist Cisco Systems in closing the RMA.

For U.S. returns, please send a copy of the ship date and waybill tracking number as follows:

• Fax: 408 526-5533

• E-mail: asset-recovery@cisco.com

For all returns, ship the return parts freight-prepaid to:

Cisco Systems
RMA Receiving
2011A Senter Road

Docks 2-3-4.
San Jose, CA 95112
Attention: RMA #

To check the status of your RMA on the web, go to: http://www.cisco.com/cgi-bin/agents/status.pl.

If you have any questions regarding this order, please use any of the following methods to contact Cisco Systems:

• For U.S. customers: 800 800-1180, extension 6-7284

• For international customers: 408 526-7284

• For all customers:

  • FAX number: 408 526-5533

  • Electronic mail: asset-recovery@cisco.com

Posted: Wed Jul 12 16:05:30 PDT 2000
Copyright 1989-2000©Cisco Systems Inc.