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Troubleshooting ATM Switch Interface Connections

Troubleshooting ATM Switch Interface Connections

This chapter presents troubleshooting information for connectivity and performance problems in ATM switch physical interfaces.

The chapter begins with the following sections:

The remaining sections describe specific ATM switch port adapter interface types, problem symptoms, and the solutions to those problems.

Performing Basic Interface Checks

This procedure outlines the steps for performing basic interface checks and verifies that an ATM switch interface is enabled and is functions correctly.

Always check the following when an interface fails:


Note Because the connector fits does not mean the wires in the cable are cross-connected correctly or the cable is the correct type.

Use the following command to check ATM physical interface configuration:
Command Task

show interface atm card/subcard/port

Show the ATM interface configuration.

Use the following steps to troubleshoot the physical interface:

Step 1 Use the show interface atm card/subcard/port command to display status and error information about an interface.

Switch# show interface atm 1/0/0



ATM1/0/0 is up, line protocol is up Hardware is oc3suni MTU 4470 bytes, sub MTU 4470, BW 156250 Kbit, DLY 0 usec, rely 255/255, load 1/255


Encapsulation ATM, loopback not set, keepalive not supported


Last input 00:00:00, output 00:00:00, output hang never Last clearing of "show interface" counters never Queueing strategy: fifo Output queue 0/40, 0 drops; input queue 0/75, 0 drops 5 minute input rate 0 bits/sec, 0 packets/sec 5 minute output rate 0 bits/sec, 0 packets/sec 527152 packets input, 27939056 bytes, 0 no buffer Received 0 broadcasts, 0 runts, 0 giants, 0 throttles


0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort 527246 packets output, 27944038 bytes, 0 underruns


0 output errors, 0 collisions, 0 interface resets 0 output buffer failures, 0 output buffers swapped out Switch#

Step 2 Check the ATM or CBR field. The interface should be up.

If down, check for the following:

If administratively down, the interface has been administratively taken down. Use the no shutdown interface configuration command to reenable.

Step 3 Check the line protocol field. The status should be up.

If down, check for the following:

Step 4 Check the Encapsulation field. Confirm the encapsulation method matches the interface type.

Step 5 Check the Last input or Last output fields. This indicates the number of hours, minutes, and seconds since the last packet was successfully received or transmitted by the interface.

Step 6 Check the output hang field. This indicates the number of hours, minutes, and seconds since the last reset caused by a transmission that took too long.

Step 7 Check the CRC field1. The presence of many CRC errors but not many collisions is an indication of excessive noise. If the number is too high, check the cables to determine if any are damaged. If you are using UTP cable, make sure you are using category 5 cable and not another type, such as category 3.

Step 8 Check the Collisions field1. This indicates the total number of collisions compared to the total number of output packets and should be approximately 0.1 percent or less. If the number is too high:

If you determine that the physical interface is configured incorrectly, go to the chapter "Configuring Port Adapter Interfaces," in the LightStream 1010 ATM Switch Software Configuration Guide for configuration information.

Continue with the next phase of basic interface troubleshooting if you still have not determined the problem.

Check Cell Rates

This procedure outlines the steps used to determine if the cell rate for an interface is correctly configured.

Use the following command to check the cell rate on a physical interface:
Command Task

show atm interface atm card/subcard/port

Confirm the physical interface status.

Use the following steps to check the cell rate of the interface:

Step 1 Use the show atm interface atm command to display information about an interface.

Switch# show atm interface atm 1/0/0
Interface:      ATM1/0/0        Port-type:      oc3suni



IF Status: UP Admin Status: up Auto-config: enabled AutoCfgState: completed IF-Side: Network IF-type: NNI Uni-type: not applicable Uni-version: not applicable Max-VPI-bits: 8 Max-VCI-bits: 14 Max-VP: 255 Max-VC: 16383 ConfMaxSvpcVpi: 255 CurrMaxSvpcVpi: 255 ConfMaxSvccVpi: 255 CurrMaxSvccVpi: 255 ConfMinSvccVci: 33 CurrMinSvccVci: 33 Svc Upc Intent: pass Signalling: Enabled ATM Address for Soft VC: 47.0091.8100.0000.0040.0b0a.2a81.4000.0c80.8000.00 Configured virtual links: PVCLs SoftVCLs SVCLs TVCLs PVPLs SoftVPLs SVPLs Total-Cfgd Inst-Conns 4 0 0 0 0 0 0 4 4 Logical ports(VP-tunnels): 0


Input cells: 528135 Output cells: 528235


5 minute input rate: 0 bits/sec, 0 cells/sec


5 minute output rate: 0 bits/sec, 0 cells/sec


Input AAL5 pkts: 344844, Output AAL5 pkts: 344878, AAL5 crc errors: 0 Switch#

Step 2 Check the IF Status and Admin Status fields. They should be up.

If down, check for the following:

If administratively down, the interface has been administratively taken down. Use the no shutdown interface configuration command to reenable.

Step 3 Check the Input cells and Output cells fields. If the errors and the input and output difference exceeds 0.5 to 2.0 percent of traffic on the interface, the interface is experiencing congestion and dropping cells.

Step 4 Check the AAL5 crc errors field. If the errors and the input and output difference exceeds 0.5 to 2.0 percent of traffic on the interface, check the following:

If you determine that the physical interface is configured incorrectly, go to the chapter "Configuring Port Adapter Interfaces," in the LightStream 1010 ATM Switch Software Configuration Guide for configuration information.

Continue with the next phase of basic interface troubleshooting if you still have not determined the problem.

Determining Network Connectivity

To check ATM connection reachability and network connectivity, use the atm ping command in either privilege or user level. You can use either an IP address or an ATM address prefix as a ping destination. You can also ping a neighbor switch by selecting the segment loopback option. In privilege extended command mode, you can select other parameters such as repeat count and timeout values.
Command Task

ping atm interface atm card/sub-card/port vpi vci [atm-prefix prefix] | [end-loopback] | [ip-address address] | [seg-loopback]}

Use to check the connection.

Use the following steps to ping a specific ATM prefix in both normal and extended mode:

Step 1 Use the ping atm interface atm command, in normal mode, to confirm connectivity through a specific interface to an ATM address prefix.

Switch# ping atm interface atm 1/0/0 0 5 atm-prefix 47.009181000000000000000001
Type escape sequence to abort.
Sending 5, 53-byte OAM Echoes to 47.0091.8100.0000.0000.0000.0001..., timeout is
 5 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 1/1/1 ms
Switch#
 

Step 2 Check the success rate field. It should be 100 percent. If not, check the interface configuration.

Step 3 Use the ping atm interface atm command, in extended mode, to confirm connectivity through a specific interface to an ATM address prefix and modify the default repeat or timout.

Switch#ping
Protocol [ip]: atm
Interface [card/sub-card/port]: 1/0/0
VPI [0]: 0
VCI [0]: 5
Send OAM-Segment-Loopback ? [no]:
Target IP address:
Target NSAP Prefix: 47.009181000000000000000001
Repeat count [5]:
Timeout in seconds [5]:10
Type escape sequence to abort.
Sending 5, 53-byte OAM Echoes to 47.0091.8100.0000.0000.0000.0001..., timeout is
 10 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 1/1/1 ms
Switch#
 

Step 4 Check the success rate field. It should be 100 percent. If not, check the interface configuration.

If the success rate is less than 100 percent, refer to the LightStream 1010 ATM Switch Software Configuration Guide, chapter "Configuring Port Adapter Module Interfaces" and confirm the interface configuration.

Performing Loopback Tests

OAM performs fault management and performance management functions at ATM management (M)-plane layer.


Note Current OAM implementation supports only the fault management function, which includes connectivity verification and alarm surveillance.

The LightStream 1010 has full support for the following ATM OAM cell flows:

You can configure both F4 and F5 flows as either end-to-end or segment-loopback and used with alarm indication signal (AIS) and remote defect indication (RDI) functions.


Note Cells can be sent either on demand or periodically to verify link and connection integrity.

In addition to the standard OAM functions, the ATM switch can also send OAM pings. See the section "Determining Network Connectivity." Using OAM cells containing the ATM node addresses or IP addresses of intermediate switches, you can determine the integrity of a chosen connection at any intermediate point along that connection. With this information, you can debug and troubleshoot the network connection.

OAM Operation

OAM software implements ATM Layer F4 and F5 OAM fault management functions. OAM performs standard loopback (end-to-end or segment) and fault detection and notification (AIS and RDI) for each connection. It also maintains a group of timers for the OAM functions. When there is an OAM state change such as loopback failure, OAM software notifies the connection management software. The network operator can enable or disable OAM operation for the following switch components:

If OAM operation is disabled, outgoing OAM cells are not generated, and all incoming OAM cells will be discarded.

To support various OAM operations, the LightStream 1010 switch hardware provides OAM cell routing functions on a per-connection basis for each direction and for different OAM cell spans (segment and end-to-end). The hardware OAM cell routing determines the destination of an OAM cell received from the link or the network and then determines whether or not OAM cells are processed by the ATM switch software.

The hardware can perform the following functions on OAM cells:

An ATM connection consists of a group of network points, which are the edges of each ATM switch or end system.

Each point can be one of the following:

Figure 4-1 shows the various loopback operations available.


Figure 4-1: OAM Loopback Operations


Configuring OAM Commands

OAM AIS, RDI, and loopback operations are enabled or disabled for the entire switch using the EXEC commands. Use the optional interface atm parameter to configure OAM on a specific connection.


Note These OAM configuration commands are not stored in the nonvolatile random-access memory (NVRAM).

You can use the loopback test to pinpoint faults by looping a signal at various points in the network. Used the loopback test before and after the initiation of service. Figure 4-2 shows how ATM OAM cell loopbacks are performed first across the interface and then across different segments of the connection.


Figure 4-2: Loopback Testing Process


An ATM switch generates the OAM cells and forwards them to another network element, which is responsible for returning them (the loopback process) to the generating network elements.

Each loopback cell contains the ID of the generating network element and the ID of the network element that is looping the cells back to the originator. Any intermediate site must pass the cells on to the loopback site (as far as the cells progress), and the generating site (as far as the cells return).


Note Each loopback cell contains an identifier that is used to correlate related OAM cells, in case multiple loopbacks are occurring on the same connection.

See the appendix "ATM Cell Structures" for a format description of the OAM loopback cell.

The LightStream 1010 ATM switch provides the following three types of loopback tests:


Note If the Loopback test is successful, data is reaching the I/O module properly. However, a successful test does not verify whether the I/O module correctly encodes the data sent onto the line.

Configuring Loopback Examples

The following examples show how to perform loopback tests on the interfaces shown in Figure 4-3.

If users connected to the Catalyst 5000 in the manufacturing building are not able to connect to the other users outside their building including the DNS server in the administration building, you should try a loopback test. The ATM switch connections should be tested using the procedures described in the following section.


Figure 4-3: Loopback Test Configuration Example


The interface loopback tests should be performed in the following order:

Test 1---Segment network-side loopback between ATM switch AdminFl1Ls1, interface 0/1/0 and ATM switch ManuFl1Ls1, interface 4/0/1.

Test 2---Segment link-side loopback between the DNS server and ATM switch AdminFl1Ls1, interface 4/0/0.

Test 3---End-to-end loopback between the DNS server and the Catalyst 5000 Fast Ethernet switch, ManuFl1CaS1, interface 1/1.

Each test is described in detail in the following sections:

Test 1---Segment Network-side Loopback Process

Use the atm ping command to confirm the ATM connection between the administration and manufacturing buildings.
Command Task

configure
[terminal]

At the privileged EXEC prompt, enter configuration mode from the terminal.

interface atm card/subcard/port [.vpt #]

Select the interface to be configured.

ping atm interface atm card/sub-card/port vpi vci [atm-prefix prefix] | [end-loopback] | [ip-address address] | [seg-loopback]}

Check the interface connection.

Use the following steps to ping the ATM virtual channel path 30 between the administration and manufacturing buildings with a segment loopback signal in normal mode:

Step 1 Use the ping atm interface atm card/subcard/port command to confirm the VP connectivity.

AdminFl1Ls1# ping atm interface atm 0/1/0 30 seg-loopback
 
Type escape sequence to abort.
Sending Seg-Loopback 5, 53-byte OAM Echoes to a neighbor, timeout is 5 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 1/2/4 ms
AdminFl1Ls1# 
 

Step 2 Use same command to ping the ATM virtual channel path 30 between the administration and manufacturing buildings with a segment loopback signal in normal mode:

AdminFl1Ls1# ping atm interface atm 0/1/0 30 seg-loopback
 
Type escape sequence to abort.
Sending Seg-Loopback 5, 53-byte OAM Echoes to a neighbor, timeout is 5 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 1/2/4 ms
AdminFl1Ls1# 
 

Step 3 Check the success rate field. If the success rate is less that 100 percent, there is a problem on the 622-Mbps connection between the administration and manufacturing buildings.

Step 4 Check the cables and the interface configuration using the procedures in the section Performing Basic Interface Checks.

If the success rate is 100 percent, then this segment of the connection is not the problem. Continue with the next phase of the interface loopback test.

Test 2---Segment Link-side Loopback Process

The next step in the troubleshooting process is to log in to the LightStream1010 ATM switch in the manufacturing building and use the atm ping command again to confirm the ATM connection between the ATM switch and the Catalyst 5000 switches in the manufacturing buildings.

The following steps to ping the ATM virtual channel path 2 between the ATM and Catalyst 5000 switches in the manufacturing building with a segment loopback signal in normal mode:

Step 1 Use the ping atm interface atm card/subcard/port command to confirm the VP connectivity.

ManuFl1Ls1# ping atm interface atm 4/0/1 2 end-loopback
 
Type escape sequence to abort.
Sending End-Loopback 5, 53-byte OAM Echoes to a neighbor, timeout is 5 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 1/2/4 ms
ManuFl1Ls1# 
 

Step 2 Check the success rate field. If the success rate is less that 100 percent, there is a problem on the OC3 155-Mbps connection between the ATM switch and the Catalyst 5000 switch in the manufacturing building.

Step 3 Check the cables and the interface configuration using the procedures in the section "Performing Basic Interface Checks."

If the success rate is 100 percent, then this segment of the connection is not the problem. Continue with the next phase of the interface loopback test.

Test 3---End-to-end Loopback Process

In the last phase of the loopback testing, check the end to-to end connection between the DNS server and the Catalyst 5000 switch in the manufacturing building.

The following example pings the entire ATM virtual channel path between the administration and manufacturing buildings with an end-to-end loopback signal in normal mode:

Step 1 Use the ping atm interface atm card/subcard/port command to confirm the VP connectivity.

AdminFl1Ls1# ping atm interface atm 3/1/0 2 seg-loopback
 
Type escape sequence to abort.
Sending Seg-Loopback 5, 53-byte OAM Echoes to a neighbor, timeout is 5 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 1/2/4 ms
AdminFl1Ls1# 
 

Step 2 Check the Success rate field. If the success rate is less that 100 percent, there is a problem on the OC3 155-Mbps connection between the ATM switch and the Catalyst 5000 switch in the manufacturing building.

Step 3 Check the cables and the interface configuration using the procedures in the section "Performing Basic Interface Checks."

If the success rate is 100 percent then this segment of the connection is not the problem. Continue with the next phase of the interface test in the section "Using the Debug Commands to Troubleshoot an Interface."

Using the Debug Commands to Troubleshoot an Interface

The debug privileged EXEC commands can provide a wealth of information about the traffic being seen (or not seen) on an interface.

For detailed information about using the debug commands, see the appendix "Debugging."

To isolate problems and troubleshoot the switch physical connections use the following debug commands in EXEC mode. Use the no version of the these commands to disable debugging:
Command Task

debug ports {aal5 [interface atm card/subcard/port]| dcu | ds3e3 | netclock | oc12 | oc3 | t1e1}

Start debugging at the driver level for a specific port.

debug atm oam-all

Start debugging using generic OAM cells.

debug atm oam-pkt

Start debugging using OAM packets.

debug atm errors

Starts debugging to display all ATM errors

undebug all

Disable all debugging.

Refer to the LightStream 1010 ATM Switch Software Configuration Guide, chapter "Configuring Port Adapter Module Interfaces" and confirm the interface configuration.

Troubleshooting 155- and 622-Mbps Interfaces

This section describes specific processes and commands used to troubleshoot the 155- and 622- Mbps port adapter.

For detailed cabling and hardware information for each port adapter see the LightStream 1010 ATM Switch PAM Configuration Guide.

The default configuration of the 155- and 622- Mbps port adapters is described in the LightStream 1010 ATM Switch Software Configuration Guide in the chapter "Configuring Port Adapter Module Interfaces."

155- and 622-Mbps Port Adapter LEDs

The port adapter faceplate LEDs provide status information for the individual 155- and 622-single-mode and multimode fiber-optic and UTP interface connections of the port adapter. The LEDs are described in Table 4-1.


Note The LED status is displayed using the show controllers command.

Table 4-1: 155-Single-mode Port Adapter LED Descriptions
LED Status Description

RX (Receive)

Off
Flashing green

Red

LOS1 or port adapter is shutdown.
Cells are being received. LED blinks every five seconds and pulse rate increases with data rate.
Alarm (LOF2, LCD3, AIS4)

TX (Transmit)

Off
Flashing green
Flashing yellow
Steady yellow

No transmit line activity indication.
Cells are being transmitted. LED pulse rate increases with data rate
Loopback.
FERF alarm.5

1LOS = loss of signal.
2LOF = loss of frame.
3LCD = loss of cell delineation.
4AIS = alarm indication signal.
5FERF = far-end receive failure.

Note Single-mode fiber-optic interface connectors are blue, and multimode connectors are black.

Display 155- and 622-Mbps Interface Port Configuration

To display the 155- and 622-interface configuration, use the following commands:
Command Task

show interface atm card/subcard/port

Show the interface.

show atm interface atm card/subcard/port

Show the interface.

show controllers atm card/subcard/port

Show the interface memory management and error counters.

Use the following steps to display the configuration of a 155- or 622-Mbps interface:

Step 1 Use the show interface atm card/subcard/port command to confirm the configuration of a 155- or 622-Mbps interface.

Switch# show interface atm 1/0/0



ATM1/0/0 is up, line protocol is up Hardware is oc3suni MTU 4470 bytes, sub MTU 4470, BW 156250 Kbit, DLY 0 usec, rely 255/255, load 1/255


Encapsulation ATM, loopback not set, keepalive not supported


Last input 00:00:00, output 00:00:00, output hang never Last clearing of "show interface" counters never Queueing strategy: fifo Output queue 0/40, 0 drops; input queue 0/75, 0 drops 5 minute input rate 2000 bits/sec, 6 packets/sec 5 minute output rate 3000 bits/sec, 9 packets/sec 4703704 packets input, 249296312 bytes, 0 no buffer Received 0 broadcasts, 0 runts, 0 giants, 0 throttles


54 input errors, 55 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort 5737496 packets output, 304087288 bytes, 0 underruns 0 output errors, 0 collisions, 0 interface resets


0 output buffer failures, 0 output buffers swapped out Switch#

Step 2 Check the ATM field. The interface should be up.

If down, check for the following:

If administratively down, the interface has been administratively taken down. Use the no shutdown interface configuration command to reenable..

Step 3 Check the line protocol field. The status should be up.

If down, check for the following:

Step 4 Check the Encapsulation field. Confirm the encapsulation method matches the interface type.

Step 5 Check the Last input or Last output fields. This indicates the number of hours, minutes, and seconds since the last packet was successfully received or transmitted by the interface.

Step 6 Check the output hang field. This indicates the number of hours, minutes, and seconds since the last reset caused by a transmission that took too long.

Step 7 Check the CRC field2. The presence of many CRC errors but not many collisions is an indication of excessive noise. If the number is too high, check the cables to determine if any are damaged. If you are using UTP cable, make sure you are using category 5 cable and not another type, such as category 3.

Step 8 Check the Collisions field1. This indicates the total number of collisions compared to the total number of output packets, and it should be approximately 0.1 percent or less. If the number is too high:

If you determine that the physical interface is configured incorrectly, go to the chapter "Configuring Port Adapter Interfaces," in the LightStream 1010 ATM Switch Software Configuration Guide for configuration information.

Use the following steps to show how to troubleshoot the configuration of a 155- or 622-Mbps interface:

Step 1 Use the show atm interface atm card/subcard/port command to confirm the configuration of a 155- or 622-Mbps interface.

Switch# show atm interface atm 1/0/0
Interface:      ATM1/0/0        Port-type:      oc3suni



IF Status: UP Admin Status: up Auto-config: enabled AutoCfgState: completed IF-Side: Network IF-type: UNI Uni-type: Private Uni-version: V3.1 Max-VPI-bits: 2 Max-VCI-bits: 10 Max-VP: 255 Max-VC: 16383 ConfMaxSvpcVpi: 255 CurrMaxSvpcVpi: 3 ConfMaxSvccVpi: 255 CurrMaxSvccVpi: 3 ConfMinSvccVci: 33 CurrMinSvccVci: 33 Svc Upc Intent: pass Signalling: Enabled ATM Address for Soft VC: 47.0091.8100.0000.0000.0000.0001.4000.0c80.8000.00 Configured virtual links: PVCLs SoftVCLs SVCLs TVCLs PVPLs SoftVPLs SVPLs Total-Cfgd Inst-Conns 2 0 12 0 0 0 0 14 16 Logical ports(VP-tunnels): 0


Input cells: 4703972 Output cells: 5737883 5 minute input rate: 2000 bits/sec, 4 cells/sec 5 minute output rate: 4000 bits/sec, 9 cells/sec


Input AAL5 pkts: 169899, Output AAL5 pkts: 644764, AAL5 crc errors: 0 Switch#

Step 2 Check the IF Status and Admin Status fields. They should be up.

If down, check for the following:

If administratively down, the interface has been administratively taken down. Use the no shutdown interface configuration command to reenable.

Step 3 Check the Input cells and Output cells fields. If the errors and the input and output difference exceeds 0.5 to 2.0 percent of traffic on the interface, the interface is experiencing congestion and dropping cells.

Step 4 Check the AAL5 crc error field. If the errors and the input and the output difference exceeds 0.5 to 2.0 percent of traffic on the interface, check the following:

If you determine that the physical interface is configured incorrectly, go to the chapter "Configuring Port Adapter Interfaces," in the LightStream 1010 ATM Switch Software Configuration Guide for configuration information.

Use the following steps to display the memory management and error counters of a 155- or 622-Mbps ATM interface:

Step 1 Use the show controllers atm card/subcard/port command to confirm memory management and error counters of a 155- or 622-Mbps ATM interface.

Switch#show controllers atm 1/0/0
IF Name: ATM1/0/0    Chip Base Address: A8A08000
Port type: OC3    Port rate: 155 Mbps    Port medium: MM Fiber



Port status:Good Signal Loopback:None Flags:8308


TX Led: Traffic Pattern RX Led: Traffic Pattern TX clock source: network-derived Framing mode: sts-3c Cell payload scrambling on Sts-stream scrambling on OC3 counters: Key: txcell - # cells transmitted rxcell - # cells received b1 - # section BIP-8 errors b2 - # line BIP-8 errors b3 - # path BIP-8 errors ocd - # out-of-cell delineation errors - not implemented g1 - # path FEBE errors z2 - # line FEBE errors chcs - # correctable HEC errors uhcs - # uncorrectable HEC errors <Information Deleted> phy_tx_cnt:4789577, phy_rx_cnt:4704918 Switch#

Step 2 Check the Port status field. It should read Good signal.

Step 3 Check the Loopback field. It should read None.

Step 4 Check the TX Led field. It should read Traffic Pattern. If not check Table 4-1 for LED descriptions.

Step 5 Check the RX Led field. It should read Traffic Pattern. If not check Table 4-1 for LED descriptions.

If you determine that the physical interface is configured incorrectly, go to the section "Configuring 155-Mbps SM, MM, and UTP Interfaces," or "Configuring 622-Mbps SM and MM Interfaces," in the chapter "Configuring Port Adapter Interfaces," in the LightStream 1010 ATM Switch Software Configuration Guide, for configuration information.

If the interface is still not operating correctly continue with the troubleshooting process in the "Troubleshooting ATM Switch Network Connections" chapter.

Troubleshooting T1 and E1 Interfaces

This section describes specific processes and commands used to troubleshoot the T1 and E1 port adapter.

For detailed cabling and hardware information for each port adapter see the LightStream 1010 ATM Switch PAM Configuration Guide.

The default configuration of the T1 and E1 port adapters is described in the LightStream 1010 ATM Switch Software Configuration Guide in the chapter "Configuring Port Adapter Module Interfaces."

T1 and E1 Module LEDs

The port adapter faceplate LEDs provide status information for the port adapter's individual T1 and E1 coaxial and UTP interface connections of the port adapter. The LEDs are described in Table 4-2.


Note The LED status is displayed using the show controllers command.

Table 4-2: T1 and E1 Port Adapter Module LED Descriptions
LED Status Description

CD (Carrier Detect)

Off
Green

Carrier detect signal is not received.
Carrier detect signal is received.

RX (Receive)

Off
Flashing green

Red

LOS1 or port adapter is shutdown.
Cells are being received. LED blinks every five seconds and pulse rate increases with data rate.
Alarm (LOF2, LCD3, AIS4)

TX (Transmit)

Off
Flashing green
Flashing yellow
Steady yellow

No transmit line activity indication.
Cells are being transmitted. LED pulse rate increases with data rate
Loopback.
FERF alarm.5

1LOS = loss of signal.
2LOF = loss of frame.
3LCD = loss of cell delineation.
4AIS = alarm indication signal.
5FERF = far-end receive failure.

Display T1 and E1 Interface Port Configuration

To display the T1 and E1 interface configuration, use the following commands:
Command Task

show interface atm card/subcard/port

Show the interface.

show atm interface atm card/subcard/port

Show the interface.

show controllers atm card/subcard/port

Show the interface memory management and error counters.

Use the following steps to display the configuration of a T1 or E1interface:

Step 1 Use the show interface atm card/subcard/port command to confirm the configuration of a T1 or E1 interface.

Switch# show interface atm 0/1/0



ATM0/1/0 is down, line protocol is down Hardware is t1suni MTU 4470 bytes, sub MTU 0, BW 1500 Kbit, DLY 0 usec, rely 0/255, load 1/255


Encapsulation ATM, loopback not set, keepalive not supported


Last input never, output never, output hang never Last clearing of "show interface" counters never Queueing strategy: fifo Output queue 0/40, 0 drops; input queue 0/75, 0 drops 5 minute input rate 0 bits/sec, 0 packets/sec 5 minute output rate 0 bits/sec, 0 packets/sec 0 packets input, 0 bytes, 0 no buffer Received 0 broadcasts, 0 runts, 0 giants, 0 throttles


0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort 0 packets output, 0 bytes, 0 underruns


0 output errors, 0 collisions, 0 interface resets


0 output buffer failures, 0 output buffers swapped out Switch#

Step 2 Check the ATM field. The interface should be up.

If down, check for the following:

If administratively down, the interface has been administratively taken down. Use the no shutdown interface configuration command to reenable.

Step 3 Check the line protocol field. The status should be up.

If down, check for the following:

Step 4 Check the Encapsulation field. Confirm the encapsulation method matches the interface type.

Step 5 Check the Last input or Last output fields. This indicates the number of hours, minutes, and seconds since the last packet was successfully received or transmitted by the interface.

Step 6 Check the output hang field. This indicates the number of hours, minutes, and seconds since the last reset caused by a transmission that took too long.

Step 7 Check the CRC field3. The presence of many CRC errors but not many collisions is an indication of excessive noise. If the number is too high, check the cables to determine if any are damaged. If you are using UTP cable, make sure you are using category 5 cable and not another type, such as category 3.

Step 8 Check the Collisions field1. This indicates the total number of collisions compared to the total number of output packets, and it should be approximately 0.1 percent or less. If the number is too high:

If you determine that the physical interface is configured incorrectly, go to the chapter "Configuring Port Adapter Interfaces," in the LightStream 1010 ATM Switch Software Configuration Guide for configuration information.

Use the following steps to show how to troubleshoot the configuration of a T1 or E1 interface:

Step 1 Use the show atm interface atm card/subcard/port command to confirm the configuration of a T1 or E1 interface.

Switch#show atm interface atm 0/1/0
Interface:      ATM0/1/0        Port-type:      t1suni



IF Status: DOWN Admin Status: down Auto-config: enabled AutoCfgState: waiting for response from peer IF-Side: Network IF-type: UNI Uni-type: Private Uni-version: V3.0 Max-VPI-bits: 8 Max-VCI-bits: 14 Max-VP: 255 Max-VC: 16383 ConfMaxSvpcVpi: 255 CurrMaxSvpcVpi: 255 ConfMaxSvccVpi: 255 CurrMaxSvccVpi: 255 ConfMinSvccVci: 33 CurrMinSvccVci: 33 Svc Upc Intent: pass Signalling: Enabled ATM Address for Soft VC: 47.0091.8100.0000.0000.0000.0001.4000.0c80.1000.00 Configured virtual links: PVCLs SoftVCLs SVCLs TVCLs PVPLs SoftVPLs SVPLs Total-Cfgd Inst-Conns 2 0 0 0 0 0 0 2 0 Logical ports(VP-tunnels): 0


Input cells: 0 Output cells: 0 5 minute input rate: 0 bits/sec, 0 cells/sec 5 minute output rate: 0 bits/sec, 0 cells/sec


Input AAL5 pkts: 0, Output AAL5 pkts: 0, AAL5 crc errors: 0 Switch#

Step 2 Check the IF Status and Admin Status fields. They should be up.

If down, check for the following:

If administratively down, the interface has been administratively taken down. Use the no shutdown interface configuration command to reenable.

Step 3 Check the Input cells and Output cells fields. If the errors and the input and output difference exceeds 0.5 to 2.0 percent of traffic on the interface, the interface is experiencing congestion and dropping cells.

Step 4 Check the AAL5 crc error field. If the errors and the input and the output difference exceeds 0.5 to 2.0 percent of traffic on the interface, check the following:

If you determine that the physical interface is configured incorrectly, go to the chapter "Configuring Port Adapter Interfaces," in the LightStream 1010 ATM Switch Software Configuration Guide for configuration information.

Use the following steps to display the memory management and error counters of a T1 or E1 ATM interface:

Step 1 Use the show controllers atm card/subcard/port command to confirm memory management and error counters of a T1or E1 ATM interface.

Switch# show controllers atm 0/1/0
IF Name: ATM0/1/0, SUNI PDH Chip Base Address: A8908000
IF Name: ATM0/1/0, framer Base Address: A8909000
Port type: T1    Port rate: 1.5 Mbps    Port medium: UTP



Port status:LOS Loopback:None Flags:8000 showdow clk reg value AA


TX Led: Traffic Pattern RX Led: Traffic Pattern CD Led: off TX clock source: network-derived T1 Framing Mode: ESF PLCP format FERF on AIS is on FERF on LCD is on (n/a in PLCP mode) FERF on RED is on FERF on OOF is on FERF on LOS is on LBO: between 0-110 Counters: Key: txcell - # cells transmitted rxcell - # cells received lcv - # line code violations ferr - # framing bit error event counter bee - # bit error event, CRC-6 in ESF, Framing bit error in SF b1 - # PLCP BIP errors fe - # PLCP framing pattern octet errors plcp_febe- # PLCP FEBE errors hcs - # uncorrectable HEC errors uicell - # unassigned/idle cells dropped <Information Deleted> Dump of internal registers for mask 9 9 9 9 1 1 0 0 Switch#

Step 2 Check the Port status field. It should read Good signal.

Step 3 Check the Loopback field. It should read None.

Step 4 Check the TX Led field. It should read Traffic Pattern. If not check Table 4-2 for LED descriptions.

Step 5 Check the RX Led field. It should read Traffic Pattern. If not check Table 4-2 for LED descriptions.

Step 6 Check the CD field. It should be Traffic Pattern. If not check Table 4-2 for LED descriptions.

If you determine that the physical interface is configured incorrectly, go to the section "Configuring T1/E1 Trunk Interfaces," in the chapter "Configuring Port Adapter Interfaces," in the LightStream 1010 ATM Switch Software Configuration Guide, for configuration information.

If the interface is still not operating correctly continue with the troubleshooting process in the "Troubleshooting ATM Switch Network Connections" chapter.

Troubleshooting DS-3 and E3 Interfaces

This section describes specific processes and commands used to troubleshoot the DS-3 and E3 port adapter.

For detailed cabling and hardware information for each port adapter see the LightStream 1010 ATM Switch PAM Configuration Guide.

The default configuration of the DS-3 and E3 port adapters is described in the LightStream 1010 ATM Switch Software Configuration Guide in the chapter "Configuring Port Adapter Module Interfaces."

DS-3 and E3 Module LEDs

The port adapter faceplate LEDs provide status information for individual DS-3 and E3 coaxial interface connections of the port adapter. The LEDs are described in Table 4-3.


Note The LED status is displayed using the show controllers command.

Table 4-3: DS-3 and E3 Port Adapter LED Description
LED Status Description

CD (Carrier Detect)

Off
Green

Carrier detect signal is not received.
Carrier detect signal is received.

RX (Receive)

Off
Flashing green

Red

LOS1 or port adapter is shutdown.
Cells are being received. LED blinks every five seconds and pulse rate increases with data rate.
Alarm (LOF2, LCD3, AIS4)

TX (Transmit)

Off
Flashing green
Flashing yellow
Steady yellow

No transmit line activity indication.
Cells are being transmitted. LED pulse rate increases with data rate
Loopback.
FERF alarm.5

1LOS = loss of signal.
2LOF = loss of frame.
3LCD = loss of cell delineation.
4AIS = alarm indication signal.
5FERF = far-end receive failure.

DS3 and E3 Interface Port Configuration

To display the DS3 and E3 interface configuration, use the following commands:
Command Task

show interface atm card/subcard/port

Show the interface.

show atm interface atm card/subcard/port

Show the interface.

show controllers atm card/subcard/port

Show the interface memory management and error counters.

Use the following steps to display the configuration of a DS3 or E3 interface:

Step 1 Use the show interface atm card/subcard/port command to confirm the configuration of a DS3 or E3 interface.

Switch#show interface atm 0/1/0



ATM0/1/0 is down, line protocol is down Hardware is ds3suni_Quad MTU 4470 bytes, sub MTU 4470, BW 45000 Kbit, DLY 0 usec, rely 0/255, load 1/255


Encapsulation ATM, loopback not set, keepalive not supported


Last input never, output never, output hang never Last clearing of "show interface" counters never Queueing strategy: fifo Output queue 0/40, 0 drops; input queue 0/75, 0 drops 5 minute input rate 0 bits/sec, 0 packets/sec 5 minute output rate 0 bits/sec, 0 packets/sec 0 packets input, 0 bytes, 0 no buffer Received 0 broadcasts, 0 runts, 0 giants, 0 throttles


0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort 0 packets output, 0 bytes, 0 underruns


0 output errors, 0 collisions, 0 interface resets


0 output buffer failures, 0 output buffers swapped out Switch#

Step 2 Check the ATM field. The interface should be up.

If down, check for the following:

If administratively down, the interface has been administratively taken down. Use the no shutdown interface configuration command to reenable.

Step 3 Check the line protocol field. The status should be up.

If down, check for the following:

Step 4 Check the Encapsulation field. Confirm the encapsulation method matches the interface type.

Step 5 Check the Last input or Last output fields. This indicates the number of hours, minutes, and seconds since the last packet was successfully received or transmitted by the interface.

Step 6 Check the output hang field. This indicates the number of hours, minutes, and seconds since the last reset caused by a transmission that took too long.

Step 7 Check the CRC field4. The presence of many CRC errors but not many collisions is an indication of excessive noise. If the number is too high, check the cables to determine if any are damaged. If you are using UTP cable, make sure you are using category 5 cable and not another type, such as category 3.

Step 8 Check the Collisions field1. This indicates the total number of collisions compared to the total number of output packets and should be approximately 0.1 percent or less. If the number is too high:

If you determine that the physical interface is configured incorrectly, go to the chapter "Configuring Port Adapter Interfaces," in the LightStream 1010 ATM Switch Software Configuration Guide for configuration information.

Use the following steps to show how to troubleshoot the configuration of a DS3 or E3 interface:

Step 1 Use the show atm interface atm card/subcard/port command to confirm the configuration of a DS3 or E3 interface.

Switch# show atm interface atm 0/1/0
Interface:      ATM0/1/0        Port-type:      ds3suni_Quad



IF Status: DOWN Admin Status: down Auto-config: enabled AutoCfgState: waiting for response from peer IF-Side: Network IF-type: UNI Uni-type: Private Uni-version: V3.0 Max-VPI-bits: 8 Max-VCI-bits: 14 Max-VP: 255 Max-VC: 16383 ConfMaxSvpcVpi: 255 CurrMaxSvpcVpi: 255 ConfMaxSvccVpi: 255 CurrMaxSvccVpi: 255 ConfMinSvccVci: 33 CurrMinSvccVci: 33 Svc Upc Intent: pass Signalling: Enabled ATM Address for Soft VC: 47.0091.8100.0000.0040.0b0a.2a81.4000.0c80.1000.00 Configured virtual links: PVCLs SoftVCLs SVCLs TVCLs PVPLs SoftVPLs SVPLs Total-Cfgd Inst-Conns 2 0 0 0 0 0 0 2 0 Logical ports(VP-tunnels): 0


Input cells: 0 Output cells: 0 5 minute input rate: 0 bits/sec, 0 cells/sec 5 minute output rate: 0 bits/sec, 0 cells/sec


Input AAL5 pkts: 0, Output AAL5 pkts: 0, AAL5 crc errors: 0 Switch#

Step 2 Check the IF Status and Admin Status fields. They should be UP.

If down, check for the following:

If administratively down, the interface has been administratively taken down. Use the no shutdown interface configuration command to reenable.

Step 3 Check the Input cells and Output cells fields. If the errors and the input and output difference exceeds 0.5 to 2.0 percent of traffic on the interface, the interface is experiencing congestion and dropping cells.

Step 4 Check the AAL5 crc error field. If the errors and the input and output difference exceeds 0.5 to 2.0 percent of traffic on the interface, check the following:

If you determine that the physical interface is configured incorrectly, go to the chapter "Configuring Port Adapter Interfaces," in the LightStream 1010 ATM Switch Software Configuration Guide for configuration information.

Use the following steps to display the memory management and error counters of a DS3 or E3 ATM interface:

Step 1 Use the show controllers atm card/subcard/port command to confirm memory management and error counters of a DS3 or E3 ATM interface.

Switch# show controllers atm 0/1/0
IF Name: ATM0/1/0, Chip Base Address: A8908000
Port type: DS3    Port rate: 45 Mbps    Port medium: Coax



Port status:LOS Loopback:None Flags:8000


TX Led: Traffic Pattern RX Led: Traffic Pattern TX clock source: network-de rived DS3 Framing Mode: cbit adm FERF on AIS is on FERF on LCD is on (n/a in PLCP mode) FERF on RED is on FERF on OOF is on FERF on LOS is on LBO: <= 225' PDH counters: Key: txcell - # cells transmitted rxcell - # cells received lcv - # line code violations ferr - DS3: # F-bit/M-bit errors; E3: # framing errors exzs_ier - T3: # excessive zeros; E3 G.832: # iec errors perr - DS3: # P-bit errors; E3 G.832: # BIP-8 errors cperr - DS3: # path parity errors febe - DS3 or E3 G.832: # FEBE errors b1 - # PLCP BIP errors fe - # PLCP framing pattern octet errors plcp_febe- # PLCP FEBE errors hcs - # uncorrectable HEC errors uicell - # unassigned/idle cells dropped <Information Deleted> Netclock Reg1 Shadow:55, Netclock Reg2 Shadow:1, Interrupt Status:DF, ASP ClkSel:C7FF Switch#

Step 2 Check the Port status field. It should read Good signal.

Step 3 Check the Loopback field. It should read None.

Step 4 Check the TX Led field. It should read Traffic Pattern. If not check Table 4-3 for LED descriptions.

Step 5 Check the RX Led field. It should read Traffic Pattern. If not check Table 4-3 for LED descriptions.

If you determine that the physical interface is configured incorrectly, go to the section "Configuring DS3 and E3 Interfaces," in the chapter "Configuring Port Adapter Interfaces," in the LightStream 1010 ATM Switch Software Configuration Guide, for configuration information.

If the interface is still not operating correctly continue with the troubleshooting process in the "Troubleshooting ATM Switch Network Connections" chapter.

Troubleshooting CBR T1 and CBR E1 Interfaces

This section describes specific processes and commands used to troubleshoot the CBR T1 and E1 circuit emulation port adapter.

For detailed cabling and hardware information for each port adapter see the LightStream 1010 ATM Switch PAM Configuration Guide.

The default configuration of the CBR T1 and CBR E1 port adapters is described in the LightStream 1010 ATM Switch Software Configuration Guide in the chapter "Configuring Port Adapter Module Interfaces."

CBR T1 and CBR E1 Module LEDs

The port adapter faceplate LEDs provide status information for individual CBR T1 and CBR E1 UTP and coaxial interface connections of the port adapter. The LEDs are described in Table 4-4.


Note The LED status is displayed using the show controllers command.

Table 4-4: CBR T1 and CBR E1 Port Adapter LED Descriptions
LED Status Description

RX (Receive)

Off
Flashing green

Red

LOS1 or port adapter is shutdown.
Cells are being received. LED blinks every five seconds and pulse rate increases with data rate.
Alarm (LOF2, LCD3, AIS4)

TX (Transmit)

Off
Flashing green
Flashing yellow
Steady yellow

No transmit line activity indication.
Cells are being transmitted. LED pulse rate increases with data rate
Loopback.
FERF alarm.5

1LOS = loss of signal.
2LOF = loss of frame.
3LCD = loss of cell delineation.
4AIS = alarm indication signal.
5FERF = far-end receive failure.

Note Single-mode fiber-optic interface connectors are blue, and multimode connectors are black.

Display CBR T1 and CBR E1 Interface Port Configuration

To display the CBR T1 and CBR E1 interface configuration, use the following commands:
Command Task

show interface cbr card/subcard/port

Show the interface.

show ces interface atm card/subcard/port

Show the interface.

Use the following steps to display the configuration of a CBR interface:

Step 1 Use the show interface cbr card/subcard/port command to confirm the configuration of a CBR interface.

Switch# show interface cbr 3/0/0



CBR3/0/0 is up, line protocol is up Hardware is DCU MTU 53 bytes, BW 1544 Kbit, DLY 0 usec, rely 0/255, load 1/255


Encapsulation ATMCES-T1, loopback not set Last input never, output never, output hang never Last clearing of "show interface" counters never Queueing strategy: fifo Output queue 0/40, 0 drops; input queue 0/75, 0 drops 5 minute input rate 0 bits/sec, 0 packets/sec 5 minute output rate 0 bits/sec, 0 packets/sec 0 packets input, 0 bytes, 0 no buffer Received 0 broadcasts, 0 runts, 0 giants, 0 throttles


0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort 0 packets output, 0 bytes, 0 underruns


0 output errors, 0 collisions, 0 interface resets


0 output buffer failures, 0 output buffers swapped out Switch#

Step 2 Check the CBR field. The interface should be up.

If down, check for the following:

If administratively down, the interface has been administratively taken down. Use the no shutdown interface configuration command to reenable.

Step 3 Check the line protocol field. The status should be up.

If down, check for the following:

Step 4 Check the Encapsulation field. Confirm the encapsulation method matches the interface type.

Step 5 Check the Last input or Last output fields. This indicates the number of hours, minutes, and seconds since the last packet was successfully received or transmitted by the interface.

Step 6 Check the output hang field. This indicates the number of hours, minutes, and seconds since the last reset caused by a transmission that took too long.

Step 7 Check the CRC field5. The presence of many CRC errors but not many collisions is an indication of excessive noise. If the number is too high, check the cables to determine if any are damaged. If you are using UTP cable, make sure you are using category 5 cable and not another type, such as category 3.

Step 8 Check the Collisions field1. This indicates the total number of collisions compared to the total number of output packets and should be approximately 0.1 percent or less. If the number is too high:

If you determine that the physical interface is configured incorrectly, go to the chapter "Configuring Port Adapter Interfaces," in the LightStream 1010 ATM Switch Software Configuration Guide for configuration information.

Use the following steps to show how to troubleshoot the configuration of a CBR interface:

Step 1 Use the show ces interface cbr card/subcard/port command to confirm the configuration of a CBR interface.

Switch# show ces interface cbr 3/0/0
Interface:      CBR3/0/0        Port-type:T1-DCU



IF Status: UP Admin Status: UP Channels in use on this port: LineType: ESF LineCoding: B8ZS LoopConfig: NoLoop SignalMode: NoSignalling XmtClockSrc: network-derived DataFormat: UnStructured AAL1 Clocking Mode: Synchronous LineLength: 0_110 LineState: XmtAIS LossOfSignal Errors in the Current Interval: PCVs 0 LCVs 0 ESs 0 SESs 0 SEFSs 0 UASs 0 CSSs 0 LESs 0 BESs 0 DMs 0 Errors in the last 24Hrs: PCVs 0 LCVs 0 ESs 0 SESs 0 SEFSs 0 UASs 0 CSSs 0 LESs 0 BESs 0 DMs 0


Input Counters: 0 cells, 0 bytes


Output Counters: 0 cells, 0 bytes Switch#

Step 2 Check the IF Status and Admin Status fields. They should be up.

If down, check for the following:

If administratively down, the interface has been administratively taken down. Use the no shutdown interface configuration command to reenable.

Step 3 Check the Input/Output counters fields. If the errors and the input and output difference exceeds 0.5 to 2.0 percent of traffic on the interface, the interface is experiencing congestion and dropping cells.

If you determine that the physical interface is configured incorrectly, go to the section "Configuring CES/T1 and E1 Interfaces," in the chapter "Configuring Port Adapter Interfaces," in the LightStream 1010 ATM Switch Software Configuration Guide, for configuration information.

If the interface is still not operating correctly continue with the troubleshooting process in the "Troubleshooting ATM Switch Network Connections" chapter.

Troubleshooting 25-Mbps Interfaces

This section describes specific processes and commands used to troubleshoot the 25-Mbps port adapter.

For detailed cabling and hardware information for each port adapter see the LightStream 1010 ATM Switch PAM Configuration Guide.

The default configuration of the 25-Mbps port adapters is described in the LightStream 1010 ATM Switch Software Configuration Guide in the chapter "Configuring Port Adapter Module Interfaces."

25-Mbps Port Adapter LEDs

The port adapter faceplate LEDs provide status information for individual 25-Mbps UTP interface connections of the port adapter. The LEDs are described in Table 4-5.


Note The LED status is displayed using the show controllers command.

Table 4-5: 25-Mbps UTP Port Adapter LED Descriptions
LED Status Description

TX (Transmit)

Off
Flashing green

Flashing yellow
Steady yellow
Red

No receive line activity indication.
Cells are being received. LED blinks every five seconds and pulse rate increases with data rate
Loopback.
FERF alarm.1
Alarm indication (LOF2, LCD3)

1FERF = far-end receive failure.
2LOF = loss of frame.
3LCD = loss of cell delineation.

Display 25-Mbps Interface Port Display 25-Mbps Interface Port Configuration

To display the 25-Mbps interface configuration, use the following commands:
Command Task

show interface atm card/subcard/port

Show the interface.

show atm interface atm card/subcard/port

Show the interface.

show controllers atm card/subcard/port

Show the interface memory management and error counters.

Use the following steps to display the configuration of a 25-Mbps interface:

Step 1 Use the show interface atm card/subcard/port command to confirm the configuration of a 25-Mbps interface.

Switch# show interface atm 1/0/0



ATM1/0/0 is UP, line protocol is UP Hardware is ATM25 MTU 4470 bytes, sub MTU 4470, BW 25600 Kbit, DLY 0 usec, rely 0/255, load 1/255


Encapsulation ATM, loopback not set, keepalive not supported


Last input never, output never, output hang never Last clearing of "show interface" counters never Queueing strategy: fifo Output queue 0/40, 0 drops; input queue 0/75, 0 drops 5 minute input rate 0 bits/sec, 0 packets/sec 5 minute output rate 0 bits/sec, 0 packets/sec 0 packets input, 0 bytes, 0 no buffer Received 0 broadcasts, 0 runts, 0 giants, 0 throttles


0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort 0 packets output, 0 bytes, 0 underruns


0 output errors, 0 collisions, 0 interface resets 0 output buffer failures, 0 output buffers swapped out Switch#

Step 2 Check the ATM field. The interface should be up.

If down, check for the following:

If administratively down, the interface has been administratively taken down. Use the no shutdown interface configuration command to reenable.

Step 3 Check the line protocol field. The status should be up.

If down, check for the following:

Step 4 Check the Encapsulation field. Confirm the encapsulation method matches the interface type.

Step 5 Check the Last input or Last output fields. This indicates the number of hours, minutes, and seconds since the last packet was successfully received or transmitted by the interface.

Step 6 Check the output hang field. This indicates the number of hours, minutes, and seconds since the last reset caused by a transmission that took too long.

Step 7 Check the CRC field6. The presence of many CRC errors but not many collisions is an indication of excessive noise. If the number is too high, check the cables to determine if any are damaged. If you are using UTP cable, make sure you are using category 5 cable and not another type, such as category 3.

Step 8 Check the Collisions field1. This indicates the total number of collisions compared to the total number of output packets and should be approximately 0.1 percent or less. If the number is too high:

If you determine that the physical interface is configured incorrectly, go to the chapter "Configuring Port Adapter Interfaces," in the LightStream 1010 ATM Switch Software Configuration Guide for configuration information.

Use the following steps to show how to troubleshoot the configuration of a 25-Mbps interface:

Step 1 Use the show atm interface atm card/subcard/port command to confirm the configuration of a 25-Mbps interface.

Switch# show atm interface atm 1/0/0



Interface: ATM1/0/0 Port-type: ATM25


IF Status: UP Admin Status: up Auto-config: enabled AutoCfgState: waiting for response from peer IF-Side: Network IF-type: UNI Uni-type: Private Uni-version: V3.0 Max-VPI-bits: 2 Max-VCI-bits: 14 Max-VP: 4 Max-VC: 16383 Svc Upc Intent: pass Signalling: Enabled ATM Address for Soft VC: 47.0091.8100.0000.00e0.4fac.b401.4000.0c84.8000.00 Configured virtual links: PVCLs SoftVCLs SVCLs PVPLs SoftVPLs SVPLs Total-Cfgd Installed-Conns 2 0 0 0 0 0 2 0 Logical ports(VP-tunnels): 0 Input cells: 0 Output cells: 0 5 minute input rate: 0 bits/sec, 0 cells/sec 5 minute output rate: 0 bits/sec, 0 cells/sec


Input AAL5 pkts: 0, Output AAL5 pkts: 0, AAL5 crc errors: 0 Switch# Switch#

Step 2 Check the IF Status and Admin Status fields. They should be up.

If down, check for the following:

If administratively down, the interface has been administratively taken down. Use the no shutdown interface configuration command to reenable.

Step 3 Check the Input cells and Output cells fields. If the errors and the input and output difference exceeds 0.5 to 2.0 percent of traffic on the interface, the interface is experiencing congestion and dropping cells.

Step 4 Check the AAL5 crc error field. If the errors and the input and output difference exceeds 0.5 to 2.0 percent of traffic on the interface, check the following:

If you determine that the physical interface is configured incorrectly, go to the chapter "Configuring Port Adapter Interfaces," in the LightStream 1010 ATM Switch Software Configuration Guide for configuration information.

Use the following steps to display the memory management and error counters of a 25-Mbps ATM interface:

Step 1 Use the show controllers atm card/subcard/port command to confirm memory management and error counters of a 25-Mbps ATM interface.

Switch#show controllers atm 1/0/0
IF Name: ATM1/0/0    Chip Base Address: A880C000
Port type: ATM25    Port rate: 25 Mbps    Port medium: UTP
  srst 0x00, mode1 0xF0, mode2 0x80, mode3 0x80,
  ch_cntrl_6 0xC5, ch_cntrl_5 0xC4, ch_cntrl_4 0xC3, ch_cntrl_3 0xC2,
  ch_cntrl_2 0xC1, ch_cntrl_1 0xC0, mode4 0x3B, testpat 0x00,
  linkres 0x60, minlp1 0x88, minlp2 0x88, ln 0x00,
  lrw_lra_hi 0x00, lra_lo 0x00, ls_hi 0xFF, ls_lo 0xFF,
  ld_hi 0x00, ld_lo 0x00, lstatus 0x00, tx_ctrl 0x40,
  flb 0x00, led6c_5c 0x00, led4c_3c 0x00, led2c_1c 0x00,
  glerr 0x3F, status6 0x0A, event6 0x01, imask6 0x3F,
  status5 0x0A, event5 0x01, imask5 0x3F, status4 0x0A,
  event4 0x01, imask4 0x3F, status3 0x0A, event3 0x01,
  imask3 0x3F, status2 0x0A, event2 0x01, imask2 0x3F,
  status1 0x0A, event1 0x01, imask1 0x3F, tx_err_status 0x00,
  tx_err_event 0x00, tx_err_imask 0x01, mpd 0x00, cb_hi 0x00,
  cb_mid 0x00, cb_lo 0x00,
dropc:0,
roto:0,
5bcode:1,
rbful:0,
rbad:0,
freqe:155538
Switch# 
 

Step 2 Check the Port status field. It should read Good signal.

Step 3 Check the Loopback field. It should read None.

Step 4 Check the TX Led field. It should read Traffic Pattern. If not check Table 4-5 for LED descriptions.

Step 5 Check the RX Led field. It should read Traffic Pattern. If not check Table 4-5 for LED descriptions.

If you determine that the physical interface is configured incorrectly, go to the section "Configuring 25-Mbps Interfaces," in the chapter "Configuring Port Adapter Interfaces," in the LightStream 1010 ATM Switch Software Configuration Guide, for configuration information.

If the interface is still not operating correctly continue with the troubleshooting process in the "Troubleshooting ATM Switch Network Connections" chapter.


1Errors and the input and output difference should not exceed 0.5 to 2.0 percent of traffic on the interface.
2Errors and the input and output difference should not exceed 0.5 to 2.0 percent of traffic on the interface.
3Errors and the input and output difference should not exceed 0.5 to 2.0 percent of traffic on the interface.
4Errors and the input and output difference should not exceed 0.5 to 2.0 percent of traffic on the interface.
5Errors and the input and output difference should not exceed 0.5 to 2.0 percent of traffic on the interface.
6Errors and the input and output difference should not exceed 0.5 to 2.0 percent of traffic on the interface.

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Posted: Fri Apr 9 10:31:12 PDT 1999
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