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This guide documents processes and procedures for user level troubleshooting on the Cisco 10000 Edge Services Router (ESR). These are the troubleshooting steps that you can take before intervention from higher level support agencies become necessary. For complete configuration instructions, you should refer to the Cisco 10000 ESR Software Configuration Guide and the documents listed in the "Related Documentation" section.
The Cisco 10000 Edge Services Router (ESR) supports the aggregation of leased lines and many high-density and Layer 3 services. You configure, manage, and maintain the router by using the Cisco IOS command line interface (CLI).
To benefit from this guide, you must be experienced using Cisco IOS and have some responsibility for installing, configuring, or operating the Cisco 10000 ESR.
The sections of this guide are as follows:
| Chapter | Description |
|---|---|
Table of Contents | |
Chapter 1: Basic Troubleshooting Tasks and Startup Issues | This section describes the basic procedures that users should perform before undertaking a detailed troubleshooting analysis of the Cisco 10000 ESR or logging a case with the Cisco Technical Assistance Center (TAC). |
Chapter 2:PEM Faults and Blower Failures | This chapter provides methods for troubleshooting faults involving the Cisco 10000 Power Entry Modules (PEMs) and blower modules. |
Chapter 3: Troubleshooting PREs | This chapter describes how to troubleshoot PREs. It provides information on troubleshooting PRE fault states, the management Ethernet port, and the serial port. |
Chapter 4: Troubleshooting Line Cards | This chapter discusses troubleshooting faults for all following Cisco 10000 ESR line cards. |
Chapter 5: Cisco 10000 ESR Alarms and Error Messages | This section describes the alarms and error messages that can be raised on the Cisco 10000 ESR. |
Chapter 6: Troubleshooting Serial Lines | This chapter describes methods for detecting and correcting data errors on the Cisco 10000's serial interfaces. |
Chapter 7: Replacing or Recovering Passwords | This chapter describes how to recover a lost enable or console login password, and how to replace a lost enable secret password on the Cisco 10000 ESR. |
Appendix A: Unsupported IOS Commands | This section lists the commands that are not supported in IOS Release 12.0(9) SL for the Cisco 10000 |
Appendix B: Recommended Tools and Test Equipment | This section lists the basic tools and test equipment necessary to perform maintenance and troubleshooting tasks on the Cisco 10000. |
Index | |
When troubleshooting the Cisco 10000 ESR, you should use the Cisco 10000 ESR Troubleshooting Guide in conjunction with the following documents:
For additional information about the Cisco 10000 ESR, refer to the Cisco 10000 ESR Hardware Installation Guide. For more information about the IOS software that runs on the Cisco 10000 ESR, by referring to the IOS command reference books and configuration guides.
Command descriptions use the following conventions:
boldface font | Commands and keywords are in boldface. |
italic font | Arguments for which you supply values are in italics. |
[ ] | Elements in square brackets are optional. |
{ x | y | z } | Alternative keywords are grouped in braces and separated by vertical bars. |
[ x | y | z ] | Optional alternative keywords are grouped in brackets and separated by vertical bars. |
Screen examples use the following conventions:
| Terminal sessions and information the system displays are in |
boldface screen font | Information you must enter is in boldface screen font. |
italic screen font | Arguments for which you supply values are in italic screen font. |
< > | Nonprinting characters, such as passwords, are in angle brackets. |
[ ] | Default responses to system prompts are in square brackets. |
!, # | An exclamation point (!) or a pound sign (#) at the beginning of a line of code indicates a comment line. |
Notes use the following conventions:
 |
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. |
Cautions use the following conventions:
 |
Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. |
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| Language | E-mail Address |
|---|---|
English | tac@cisco.com |
Hanzi (Chinese) | chinese-tac@cisco.com |
Kanji (Japanese) | japan-tac@cisco.com |
Hangul (Korean) | korea-tac@cisco.com |
Spanish | tac@cisco.com |
Thai | thai-tac@cisco.com |
In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
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Posted: Fri May 12 10:46:47 PDT 2000
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