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Table of Contents

Release Notes for Cisco MC3810 for Cisco IOS Release 12.0

Release Notes for Cisco MC3810 for Cisco IOS Release 12.0

September 11, 2000

These release notes for the Cisco MC3810 support Cisco IOS Release 12.0, up to and including Release 12.0(13). These release notes are updated as needed to describe new features, memory recommendations, hardware support, software platform deferrals, and changes to the microcode or modem code and related documents.

For a list of the software caveats that apply to Release 12.0(13), see Caveats for Cisco IOS Release  12.0 that accompanies these release notes. The caveats document is updated for every maintenance release and is located on Cisco Connection Online (CCO) and the Documentation CD-ROM.

Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 12.0 on CCO and the Documentation CD-ROM.

Contents

These release notes describe the following topics:

System Requirements

This section describes the system requirements for Cisco IOS Release 12.0 and includes the following sections:

Memory Recommendations

Table 1 lists the image numbers and minimum memory recommendations for the Cisco MC3810 multiservice concentrator using Cisco IOS Release 12.0.


Table 1: Memory Recommendations for Cisco MC3810 Series
Feature Set Images Recommended
Flash Memory 		Recommended
DRAM Memory 		Runs From

IP/IPX/IBM/ATM

mc3810-a2inr3-mz

8 MB

32 MB

RAM

IP/IPX/AT/IBM/Voice

mc3810-binr3v2-mz

8 MB

32 MB

RAM

IP/IPX/AT/IBM/ATM/Voice

mc3810-a2binr3v2

8 MB

32 MB

RAM

Hardware Supported

Cisco IOS Release 12.0(13) supports the Cisco MC3810 multiservice access concentrator.

Determining the Software Version

To determine the version of Cisco IOS software running on your Cisco MC3810, log in to the Cisco MC3810 and enter the show version EXEC command:

router>show version
Cisco Internetwork Operating System Software 
IOS (tm) MC3810 Software (mc3810-a2inr3-mz), Version 12.0(13), RELEASE SOFTWARE

Upgrading to a New Software Release

For general information about upgrading to a new software release, see Cisco  IOS Upgrade Ordering Instructions  located at:

http://www.cisco.com/warp/public/cc/cisco/mkt/ios/prodlit/957_pp.htm

Feature Set Tables

To determine what features are available with each feature set, see Table 2. The table summarizes what features you can use when running a specific feature set on the Cisco MC3810 for Cisco IOS Release 12.0(13). The feature set table uses the following terms to identify features:


Table 2: Feature List by Feature Set for the Cisco MC3810 Series
Features Feature Set
IP/IPX/IBM/ ATM IP/IPX/AT/
IBM/Voice 		IP/IPX/AT/
IBM/ATM/Voice
ATM Access

UNI 3.11

Yes

No

Yes

Traffic Shaping

Yes

No

Yes

rtVBR, nrtVBR, CBR, UBR

Yes

No

Yes

Structured CES2

Yes

No

Yes

RFC 1483

Yes

No

Yes

IBM Support

APPN

No

No

No

APPN High-Performance Routing

No

No

No

APPN MIB Enhancements

No

No

No

APPN over Ethernet LAN Emulation

No

No

No

APPN Scalability Enhancements

No

No

No

BAN for SNA Frame Relay Support

Yes

Yes

Yes

Bisync3

No

No

No

Bridging Code Rework

Yes

Yes

Yes

Caching and Filtering

Yes

Yes

Yes

DLSw+

Yes

Yes

Yes

DLSw (RFC 1795)

Yes

Yes

Yes

DLSw Version 2 (RFC 1266)

Yes

Yes

Yes

Downstream PU Concentration (DSPU)

Yes

Yes

Yes

Frame Relay SNA Support (RFC 1490)

Yes

Yes

Yes

NCIA

No

No

No

NetView Native Service Point

Yes

Yes

Yes

QLLC

No

No

No

Polled Async (ADT)4

No

No

No

Response Time Reporter

No

No

No

RIF Passthru in DLSw+

Yes

Yes

Yes

SDLC Integration

Yes

Yes

Yes

SDLC Transport (STUN)

Yes

Yes

Yes

SDLC-to-LAN Conversion (SDLLC)

Yes

Yes

Yes

SNA and NetBIOS WAN Optimization

Yes

Yes

Yes

SRB/RSRB

Yes

Yes

Yes

SRT

No

Yes

Yes

SRTLB

Yes

Yes

Yes

TG/COS

No

No

No

TN3270

No

No

No

TN3270 LU Nailing

No

No

No

TN3270 Server Enhancements

No

No

No

IP Routing

BGP

Yes

Yes

Yes

BGP4

Yes

Yes

Yes

EGP

Yes

Yes

Yes

Enhanced IGRP

Yes

Yes

Yes

Enhanced IGRP Optimizations

Yes

Yes

Yes

ES-IS

No

No

No

GRE VPN

Yes

Yes

Yes

IGRP

Yes

Yes

Yes

IS-IS

No

No

No

Named IP Access Control List

Yes

Yes

Yes

Network Address Translation (NAT)

Yes

Yes

Yes

NHRP

Yes

Yes

Yes

OSPF

Yes

Yes

Yes

OSPF Not-So-Stubby-Areas (NSSA)

Yes

Yes

Yes

OSPF On Demand Circuit (RFC 1793)

Yes

Yes

Yes

Protocol-Independent Multicast (PIM)

Yes

Yes

Yes

PIM Version 2

Yes

Yes

Yes

Policy-Based Routing

Yes

Yes

Yes

RIP

Yes

Yes

Yes

RIP Version 2

Yes

Yes

Yes

LAN Support

Apollo Domain

No

No

No

AppleTalk Phase 2

No

Yes

Yes

Banyan VINES

No

No

No

Concurrent Routing and Bridging

Yes

Yes

Yes

DECnet IV

No

No

No

DECnet V

No

No

No

GRE

Yes

Yes

Yes

Integrated Routing and Bridging (IRB)

Yes

Yes

Yes

IP

Yes

Yes

Yes

LAN Extension Host

No

No

No

Multiring

No

No

No

Novell IPX

Yes

Yes

Yes

OSI

No

No

No

Source-Route Bridging

No

No

No

Transparent and Translational Bridging

Yes

Yes

Yes

VLANs (ISL and IEEE 802.10)

No

No

No

XNS

No

No

No

Management

AutoInstall

Yes

Yes

Yes

Automatic Modem Configuration

Yes

Yes

Yes

HTTP Server

Yes

Yes

Yes

Cisco IOS File System

Yes

Yes

Yes

RMON Events and Alarms

Yes

Yes

Yes

RMON Full

No

No

No

SNMP

Yes

Yes

Yes

SNMP Inform Request

Yes

Yes

Yes

Telnet

Yes

Yes

Yes

VPDN MIB Feature

Yes

Yes

Yes

Multimedia and Quality of Service

Generic Traffic Shaping

Yes

Yes

Yes

Random Early Detection (RED)

Yes

Yes

Yes

RSVP

Yes

Yes

Yes

Other Routing

AURP

No

Yes

Yes

IPX RIP

Yes

Yes

Yes

NLSP

Yes

Yes

Yes

RTMP

No

Yes

Yes

SMRP

No

Yes

Yes

SRTP

No

No

No

Protocol Translation

LAT

No

No

No

PPP

No

No

No

Rlogin

No

No

No

Telnet

No

No

No

TN3270

No

No

No

X.25

No

No

No

Remote Node

ARAP 1.0/2.0

No

Yes

Yes

Asynchronous Master Interfaces

No

No

No

ATCP

No

No

No

CPPP

No

No

No

CSLIP

No

No

No

DHCP

No

No

No

IP Pooling

No

No

No

IPX and ARAP on Virtual Async Interfaces

No

No

No

IPXCP

No

No

No

MacIP

No

No

No

NASI

No

No

No

NetBEUI over PPP

No

No

No

PPP

Yes

Yes

Yes

SLIP

Yes

Yes

Yes

Scalability

Airline Product Set (ALPS)

No

No

No

Cisco IOS File System

Yes

Yes

Yes

Entity MIB

Yes

Yes

Yes

Expression MIB

Yes

Yes

Yes

OSPF Point to Multipoint

Yes

Yes

Yes

Per Port Debugging (
Conditionally Triggered Debugging)

Yes

Yes

Yes

SNMP Manager

Yes

Yes

Yes

Security

Access Lists

Yes

Yes

Yes

Access Security

Yes

Yes

Yes

Additional Vendor-Proprietary RADIUS Attributes

Yes

Yes

Yes

Authenticating ACLs

No

No

No

Automated Double Authentication

No

No

No

Certificate Authority Interoperability

No

No

No

Context-Based Access Control (CBAC)

No

No

No

Extended Access Lists

Yes

Yes

Yes

Internet Key Exchange Security Protocol

No

No

No

IPSec Network Security

No

No

No

Kerberized Login

No

No

No

Kerberos V Client Support

No

No

No

Lock And Key

No

No

No

Mac Security For Hubs

Yes

Yes

Yes

Md5 Routing Authentication

No

No

No

MS-CHAP Support

No

Yes

Yes

Named Method Lists for AAA Authentication and Accounting

Yes

Yes

Yes

Network Layer Encryption (40-bit Or Export Controlled 56-bit DES)

No

No

No

RADIUS

No

No

No

Router Authentication

No

No

No

Subblock Phase 1

Yes

Yes

Yes

TACACS+

Yes

Yes

Yes

Switching

Enhanced ATM VC Configuration and Management

Yes

No

Yes

Multiple ISDN Switch Types

No

No

No

Terminal Services

LAT

No

No

No

Rlogin

No

No

No

Telnet

No

No

No

TN3270

No

No

No

X.25 Pad

No

No

No

Xremote

No

No

No

Voice/Multimedia

Analog Signaling

No

Yes

Yes

E1 CAS Signaling5

No

Yes

Yes

Gain Control

No

Yes

Yes

Local Dialing

No

Yes

Yes

Multiflex Trunk

No

Yes

Yes

Multiple Ring Tones

No

Yes

Yes

Off-net Dialing

No

Yes

Yes

On-net/Off-net Call Rerouting

No

Yes

Yes

Pass-Through Voice

No

Yes

Yes

Private Line Auto-Ringdown (PLAR)

No

Yes

Yes

Remote Dialing

No

Yes

Yes

T1 CAS Signaling

No

Yes

Yes

Voice Activity Detection

No

Yes

Yes

Voice over ATM

No

Yes

Yes

Voice over Frame Relay

No

Yes

Yes

Voice over HDLC

No

Yes

Yes

Voice over IP

No

No

No

WAN Optimization

Bandwidth-on-demand

No

No

No

Custom and Priority Queuing6

Yes

Yes

Yes

Dial Backup

No

No

No

Dial-on-demand

No

No

No

DRP Server Agent

Yes

Yes

Yes

Header, Link and Payload Compression

Yes

Yes

Yes

Snapshot Routing

Yes

Yes

Yes

Weighted Fair Queuing7

Yes

Yes

Yes

WAN Services

Always On/Direct ISDN

No

No

No

ATM LAN Emulation: Decnet Routing And Banyan Vines Support

No

No

No

ATM LAN Emulation: (HSRP And SSRP)

No

No

No

ATM: Rate Queues for SVC Per Subinterface

No

No

No

ATM: Uni 3.1 Signaling for ATM

No

No

No

Combinet Packet Protocol (CPP)

No

No

No

Dialer Profiles

No

No

No

Dialer Watch

Yes

Yes

Yes

8/16 Port Analog/Digital Network Module

Yes

Yes

Yes

Frame Relay Compression (FRF.9)

Yes

Yes

Yes

Frame Relay SVCs Support (DTE)

No

No

No

Frame Relay Traffic Shaping

Yes

Yes

Yes

Frame Relay Switching

Yes

Yes

Yes

Frame Relay-ATM Interworking

Yes

No

Yes

Half Bridge/Half Router for CPP and PPP

No

No

No

HDLC

Yes

Yes

Yes

IPXwan 2.0

Yes

Yes

Yes

ISDN

No

No

No

ISDN Advice of Charge

No

No

No

ISDN Caller ID Callback

No

No

No

ISDN NFAS

No

No

No

Leased Line ISDN at 128 kbps

No

No

No

MPPC-MS PPP Compression

Yes

Yes

Yes

MS Callback

Yes

Yes

Yes

Multichassis Multilink PPP (MMP)

No

No

No

National ISDN Switch Type

No

No

No

PPP

Yes

Yes

Yes

SMDS

No

No

No

Stackable Home Gateway

Yes

Yes

Yes

Switched 56

No

No

No

Virtual Private Dialup Network (VPDN)

No

No

No

X.25

No

No

No

X.25 Enhancements

No

No

No

X.25 on ISDN

No

No

No

X.25 Switching between PVCs and SVCs

No

No

No

Unknown

Interface Name Modularity

Yes

Yes

Yes

Setup Enhancement

Yes

Yes

Yes
1ATM PVCs only. SVCs are not supported.
2Voice signaling on CES is not available.
3Not supported until testing is completed.
4Not supported until testing is completed.
5Includes T1 CAS protocols, plus UK Standard CAS (Mercury protocol) and CEPT standard E&M.
6Applicable to data-only interfaces.
7Applicable to data-only interfaces.

New and Changed Information

The following sections list the new hardware and software features supported by the Cisco MC3810 for Release 12.0.

New Hardware Features in Release 12.0(13)

There are no new hardware features supported by the Cisco MC3810 in Cisco IOS Release 12.0(13).

New Software Features in Release 12.0(13)

There are no new software features supported by the Cisco MC3810 in Cisco IOS Release 12.0(13).

Important Notes

Ordering Cisco IOS Software

Beginning with Cisco IOS Release 12.0(7)XK, Cisco is changing the product numbers you use to order a specific Cisco IOS software image. In short, Cisco will remove the periods separating the release train, maintenance release, and build number. The following table provides some examples.

Old Product Number

New Product Number

Release

Image Description

 S364AR1K2-12.0.7XK


 S364AR1K2-12007XK


 12.0(7)XK


 Cisco 3640 Series IOS Enterprise/ SNA SW PLUS IP Sec 3DES


 S26CP-12.0.7XK


 S26CP-12007XK


 12.0(7)XK


 Cisco 2600 Series IOS IP Plus

MIBs

Old Cisco Management Information Bases (MIBs) will be replaced in a future release. Currently, OLD-CISCO-* MIBs are being converted into more scalable MIBs—without affecting existing Cisco IOS products or NMS applications. You can update from deprecated MIBs to the replacement MIBs as shown in Table 3.


Table 3: Deprecated and Replacement MIBs
Deprecated MIB Replacement

OLD-CISCO-APPLETALK-MIB

RFC1243-MIB

OLD-CISCO-CHASSIS-MIB

ENTITY-MIB

OLD-CISCO-CPUK-MIB

In development

OLD-CISCO-DECNET-MIB

In development

OLD-CISCO-ENV-MIB

CISCO-ENVMON-MIB

OLD-CISCO-FLASH-MIB

CISCO-FLASH-MIB

OLD-CISCO-INTERFACES-MIB

IF-MIB CISCO-QUEUE-MIB

OLD-CISCO-IP-MIB

In development

OLD-CISCO-MEMORY-MIB

CISCO-MEMORY-POOL-MIB

OLD-CISCO-NOVELL-MIB

NOVELL-IPX-MIB

OLD-CISCO-SYS-MIB

(Compilation of other OLD* MIBs)

OLD-CISCO-SYSTEM-MIB

CISCO-CONFIG-COPY-MIB

OLD-CISCO-TCP-MIB

CISCO-TCP-MIB

OLD-CISCO-TS-MIB

In development

OLD-CISCO-VINES-MIB

CISCO-VINES-MIB

OLD-CISCO-XNS-MIB

In development

Using the Cisco MC3810 with the PSTN

This section describes important notes regarding use of the Cisco MC3810 with the Public Switched Telephone Network (PSTN).

Connections to a PSTN

Care should be exercised when connecting switched voice ports on the Cisco MC3810 directly to the PSTN because improper configurations can expose the corporate network to telephone fraud.

Switched Access from the PSTN

The Cisco MC3810 has the capability to connect a user from the PSTN directly to the corporate wide-area telephone network. As a phone switch, the Cisco MC3810 can be configured to switch the user to any location in that network, even remote locations that are connected again to another PSTN. However, the Cisco MC3810 does not provide any mechanism to restrict where users can call after they are connected. Without proper network design, this condition could result in the unauthorized use of the corporate network for making calls at the corporation's expense. To prevent this from occurring, Cisco does not recommend connecting a switched voice interface on the Cisco MC3810 directly to the PSTN. Instead, it should be connected to a PBX that implements a security scheme that prevents unauthorized use.

Non-Switched Calls

The same opportunity for illicit use does not exist for non-switched call types such as pass-through connections. Pass-through calls create a path to only a single location specified by the network administrator. For example, a pass-through connection might be used to pass a trunk from a PBX to the PSTN. In this case, the trunk on the PBX will always pass straight through the Cisco MC3810 to the PSTN. As a result, the necessary security is provided by the PBX.

Caveats

Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious.

For information on caveats in Cisco IOS Release 12.0, see Caveats for Cisco IOS Release 12.0, which lists severity 1 and 2 caveats for Release 12.0 and is located on CCO and the Documentation CD-ROM.

Related Documentation

The following sections describe the documentation available for the Cisco MC3810. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, and other documents.

Documentation is available as printed manuals or electronic documents.

Use these release notes with these documents:

Release-Specific Documents

The following documents are specific to Release 12.0 and are located on CCO and the Documentation CD-ROM:

  On CCO at:
  Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0:
  On the Documentation CD-ROM at:
  Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes: Cross-Platform Release Notes
   Technical Documents
  As a supplement to the caveats listed in "Caveats" in these release notes, see Caveats for Cisco IOS Release 12.0  and Caveats for Cisco IOS Release 12.0 T , which contains caveats applicable to all platforms for all maintenance releases of Release 12.0.
  On CCO at:
  Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Caveats
  On the Documentation CD-ROM at:
  Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Caveats
Note   If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. You can reach Bug Navigator II on CCO at Software Center: Cisco IOS Software: Cisco Bug Toolkit: Cisco Bugtool Navigator II, or at http://www.cisco.com/support/bugtools.

Platform-Specific Documents

These documents are available for the Cisco MC3810 on CCO and the Documentation CD-ROM:

  On CCO at:
  Technical Documents: Documentation Home Page: Cisco Product Documentation: Access Servers and Access Routers: Multiservice Access Concentrators: Cisco MC3810
  On the Documentation CD-ROM at:
  Cisco Product Documentation: Access Servers and Access Routers: Multiservice Access Concentrators: Cisco MC3810

Cisco IOS Software Documentation Set

The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents, which are shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered the printed versions.

Documentation Modules

Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.

On CCO and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set.

On CCO at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Configuration Guides and Command References

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Configuration Guides and Command References

Release 12.0 Documentation Set

Table 4 describes the contents of the Cisco IOS Release 12.0 software documentation set, which is available in electronic form and in printed form upon request.

Note   You can find the most current Cisco IOS documentation on CCO and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed.

On CCO at:

Technical Documents: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 12.0

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0


Table 4: Cisco IOS Software Release 12.0 Documentation Set
Books Chapter Topics

  • Configuration Fundamentals Configuration Guide

  • Configuration Fundamentals Command Reference

Configuration Fundamentals Overview
Cisco IOS User Interfaces
File Management
System Management

  • Bridging and IBM Networking Configuration Guide

  • Bridging and IBM Networking Command Reference

Transparent Bridging
Source-Route Bridging
Token Ring Inter-Switch Link
Remote Source-Route Bridging
DLSw+
STUN and BSTUN
LLC2 and SDLC
IBM Network Media Translation
DSPU and SNA Service Point
SNA Frame Relay Access Support
APPN
Cisco Database Connection
NCIA Client/Server Topologies
Cisco Mainframe Channel Connection
Airline Product Set

  • Dial Solutions Configuration Guide

  • Dial Solutions Command Reference

X.25 over ISDN
Appletalk Remote Access
Asynchronous Callback, DDR, PPP, SLIP
Bandwidth Allocation Control Protocol
ISDN Basic Rate Service
ISDN Caller ID Callback
PPP Callback for DDR
Channelized E1 and T1
Dial Backup for Dialer Profiles
Dial Backup Using Dialer Watch
Dial Backup for Serial Lines
Peer-to-Peer DDR with Dialer Profiles
DialOut
Dial-In Terminal Services
Dial-on-Demand Routing (DDR)
Dial Backup
Dial-Out Modem Pooling
Large-Scale Dial Solutions
Cost-Control Solutions
Virtual Private Dialup Networks
Dial Business Solutions and Examples

  • Cisco IOS Interface Configuration Guide

  • Cisco IOS Interface Command Reference

Interface Configuration Overview
LAN Interfaces
Logical Interfaces
Serial Interfaces

  • Network Protocols Configuration Guide, Part 1

  • Network Protocols Command Reference, Part 1

IP Overview
IP Addressing and Services
IP Routing Protocols

  • Network Protocols Configuration Guide, Part 2

  • Network Protocols Command Reference, Part 2

AppleTalk
Novell IPX

  • Network Protocols Configuration Guide, Part 3

  • Network Protocols Command Reference, Part 3

Network Protocols Overview
Apollo Domain
Banyan VINES
DECnet
ISO CLNS
XNS

  • Security Configuration Guide

  • Security Command Reference

AAA Security Services
Security Server Protocols
Traffic Filtering and Firewalls
IP Security and Encryption
Passwords and Privileges
Neighbor Router Authentication
IP Security Options

  • Cisco IOS Switching Services Configuration Guide

  • Cisco IOS Switching Services Command Reference

Switching Services
Switching Paths for IP Networks
Virtual LAN (VLAN) Switching and Routing

  • Wide-Area Networking Configuration Guide

  • Wide-Area Networking Command Reference

Wide-Area Network Overview
ATM
Frame Relay
SMDS
X.25 and LAPB

  • Voice, Video, and Home Applications Configuration Guide

  • Voice, Video, and Home Applications Command Reference

Voice over IP
Voice over Frame Relay
Voice over ATM
Voice over HDLC
Frame Relay-ATM Internetworking
Synchronized Clocks
Video Support
Universal Broadband Features

  • Quality of Service Solutions Configuration Guide

  • Quality of Service Solutions Command Reference

Policy-Based Routing
QoS Policy Propagation via BGP
Committed Access Rate
Weighted Fair Queuing
Custom Queuing
Priority Queuing
Weighted Random
Early Detection
Scheduling
Signaling
RSVP
Packet Drop
Frame Relay Traffic Shaping
Link Fragmentation
RTP Header Compression

  • Cisco IOS Software Command Summary

  • Dial Solutions Quick Configuration Guide

  • System Error Messages

  • Debug Command Reference

 

Note   Cisco Management Information Base (MIB) User Quick Reference is no longer published. For the latest list of MIBs supported by Cisco, see Cisco Network Management Toolkit on Cisco Connection Online. From CCO, click on the following path: Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB.

Obtaining Documentation

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com. Translated documentation can be accessed at http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.

Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).

Obtaining Technical Assistance

Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the Web, e-mail, a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco.

Cisco Connection Online

Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.

You can access CCO in the following ways:

You can e-mail questions about using CCO to cco-team@cisco.com.

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.

To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.

To contact the TAC by e-mail, use one of the following:

Language

E-mail Address

 English


 tac@cisco.com


 Hanzi (Chinese)


 chinese-tac@cisco.com


 Kanji (Japanese)


 japan-tac@cisco.com


 Hangul (Korean)


 korea-tac@cisco.com


 Spanish


 tac@cisco.com


 Thai


 thai-tac@cisco.com

In North America, the TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.

Software Configuration Tips on the Cisco Technical Assistance Center Home Page

If you have a CCO login account, you can reach the following URL, which contains links and helpful tips on configuring your Cisco products:

http://www.cisco.com/kobayashi/technotes/serv_tips.shtml

This URL is subject to change without notice. If it changes, point your Web browser to CCO  and click on this path: Products & Technologies: Products: Technical Tips.

The following sections are provided from the Technical Tips page:

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:

Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate and value your comments.





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Posted: Thu Sep 7 15:33:54 PDT 2000
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