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Table of Contents

Installing and Removing Field-Replaceable Units in Cisco MC3810 Series
Multiservice Access Concentrators

Installing and Removing Field-Replaceable Units in Cisco MC3810 Series
Multiservice Access Concentrators

Product Numbers:
BOOT-381V-64D32F=, MC3810-AC40=, MC3810-DC48=, ACS-MC3810RPS=, MC3810-BVM4=, MC3810-BVM4-NT/TE=, MC3810-DVM-BNC=, MC3810-DVM-T1=, MC3810-DVM-E1=, MC3810-AVM6=, MC3810-APM-EM=, MC3810-APM-FXS=, MC3810-APM-FXO=, MC3810-FXO-GER=, MC3810-FXO-PR2=, MC3810-FXO-PR3=, MC3810-FXO-UK=, MC3810-HCM2=, MC3810-HCM6, MC3810-VCM3=, MC3810-VCM6=, MC3810-VDM=, MC3810-MFT-BNC=, MC3810-MFT-EBS=, MC3810-MFT-EUS=, MC3810-MFT-E1=, MC3810-MFT-TBS=, MC3810-MFT-T1=, MEM-381-1X4F=, MEM-381-1X8F=, MEM-381-1X16F=, MEM-381-1X32F=, MEM-381-1X16D=, MEM-381-1X32D=, MEM-381-1X64D=, MEM-DIM-1X64D=, 17-4840-XX, 17-5270-XX

This document provides instructions for installing and removing the field-replaceable units (FRUs) for the Cisco MC3810 series multiservice access concentrators.

This document includes procedures for:

Use this document in conjunction with the following documents:

If you have questions or need help, see the "Obtaining Documentation" section and the "Obtaining Technical Assistance" section.

This document contains the following sections:

Safety Recommendations

Safety Warnings

Warning This symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translations of the various warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.

Waarschuwing  Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen. Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen, kunt u het document Regulatory Compliance and Safety Information (Informatie over naleving van veiligheids- en andere voorschriften) raadplegen dat bij dit toestel is ingesloten.

Varoitus  Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät laitteen mukana olevasta Regulatory Compliance and Safety Information -kirjasesta (määräysten noudattaminen ja tietoa turvallisuudesta).

Attention  Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions d'avertissements figurant dans cette publication, consultez le document Regulatory Compliance and Safety Information (Conformité aux règlements et consignes de sécurité) qui accompagne cet appareil.

Warnung  Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Dokument Regulatory Compliance and Safety Information (Informationen zu behördlichen Vorschriften und Sicherheit), das zusammen mit diesem Gerät geliefert wurde.

Avvertenza  Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti. La traduzione delle avvertenze riportate in questa pubblicazione si trova nel documento Regulatory Compliance and Safety Information (Conformità alle norme e informazioni sulla sicurezza) che accompagna questo dispositivo.

Advarsel  Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i dokumentet Regulatory Compliance and Safety Information (Overholdelse av forskrifter og sikkerhetsinformasjon) som ble levert med denne enheten.

Aviso  Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes. Para ver as traduções dos avisos que constam desta publicação, consulte o documento Regulatory Compliance and Safety Information (Informação de Segurança e Disposições Reguladoras) que acompanha este dispositivo.

¡Advertencia!  Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes. Para ver una traducción de las advertencias que aparecen en esta publicación, consultar el documento titulado Regulatory Compliance and Safety Information (Información sobre seguridad y conformidad con las disposiciones reglamentarias) que se acompaña con este dispositivo.

Varning!  Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanligt förfarande för att förebygga skador. Se förklaringar av de varningar som förkommer i denna publikation i dokumentet Regulatory Compliance and Safety Information (Efterrättelse av föreskrifter och säkerhetsinformation), vilket medföljer denna anordning.

Warning Only trained and qualified personnel should be allowed to install or replace this equipment.
Warning Ultimate disposal of this product should be handled according to all national laws and regulations.
Warning The ISDN connection is regarded as a source of voltage that should be inaccessible to user contact. Do not attempt to tamper with or open any public telephone operator (PTO)-provided equipment or connection hardware. Any hardwired connection (other than by a nonremovable, connect-one-time-only plug) must be made only by PTO staff or suitably trained engineers.
Warning To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use common connectors. Use caution when connecting cables.
Warning Hazardous network voltages are present in WAN ports regardless of whether power to the router is OFF or ON. To avoid electric shock, use caution when working near WAN ports. When detaching cables, detach the end away from the router first.
Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.

Safety with Electricity

Follow these guidelines when working on equipment powered by electricity:

Warning Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals.

Preventing Electrostatic Discharge Damage

Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. It occurs when electronic printed circuit cards are improperly handled and can result in complete or intermittent failures. Always follow ESD prevention procedures when removing and replacing cards. Ensure that the chassis is electrically connected to earth ground. Wear an ESD-preventive wrist strap, ensuring that it makes good skin contact. Connect the clip to an unpainted surface of the chassis frame to safely channel unwanted ESD voltages to ground. To properly guard against ESD damage and shocks, the wrist strap and cord must operate effectively. If no wrist strap is available, ground yourself by touching the metal part of the chassis.

Caution For safety, periodically check the resistance value of the antistatic strap, which should be between 1 and 10 megohm (Mohm).
Caution To avoid damaging electrostatic discharge (ESD)-sensitive components, ensure that you have discharged all static electricity from your body before opening the chassis.

Software Requirements

The following module requires Cisco IOS Release 12.1(3)XI or later:

The following modules require Cisco IOS Release 12.0(7)XK or 12.1(2)T or later:

The following module requires Cisco IOS Release 12.0(5)XK or 12.0(7)T or later:

The following modules require Cisco IOS Release 12.0(3)XG or 12.0(4)T or later:

The following modules require Cisco IOS Release 12.0(1)XA or 12.0(2)T or later:

The following modules require Cisco IOS Release 11.3(1)MA5a or later:

The following modules require Cisco IOS Release 11.3(1)MA4 or later:

All other modules require Cisco IOS Release 11.3(1)MA1 or later.

Required Tools and Equipment

You need the following tools and equipment to remove and install FRUs in a Cisco MC3810:

Opening the Chassis

This section explains how to open the chassis by removing the chassis cover.

Warning Do not touch the power supply when the power cord is connected. For systems with a power switch, line voltages are present within the power supply even when the power switch is off and the power cord is connected. For systems without a power switch, line voltages are present within the power supply when the power cord is connected.
Warning Before opening the chassis, disconnect the telephone-network cables to avoid contact with telephone-network voltages.
Warning The telecommunications lines must be disconnected 1) before unplugging the main power connector and/or 2) while the housing is open.

Refer to Parts A and B in Figure 1 and follow these steps to remove the chassis cover:

Step 1   Turn OFF power to the chassis, but to channel ESD voltages to ground, do not unplug the power cable.

Warning Before working on a system that has an on/off switch, turn OFF the power.

For DC-powered units, observe the following safety precaution:

Warning Before performing any of the following procedures, ensure that power is removed from the DC circuit. To ensure that all power is OFF, locate the circuit breaker on the panel board that services the DC circuit, switch the circuit breaker to the OFF position, and tape the switch handle of the circuit breaker in the OFF position.

Step 2   Attach an ESD-preventive wrist strap.

Step 3   Disconnect all interface cables from the rear panel.

Step 4   Turn the unit upside down so that the top of the chassis is resting on a flat surface and the front of the chassis is facing you. (See Figure 1, Part A.)

Step 5   Remove the single screw located on the bottom of the chassis (on the chassis side closest to you).

Step 6   If necessary, insert a medium flat-blade screwdriver into the slots shown in Figure 1, Part A, and gently rotate the blade so that the top and bottom sections separate slightly.

Step 7   Holding the chassis with both hands, position it as shown in Figure 1, Part B.

Step 8   Gently pull the top section away from the bottom section. (See Figure 1, Part B.) The fit is very snug. It might be necessary to work the chassis sections apart at one end and then the other until the top section is removed from the bottom section.


Figure 1: Chassis Cover Removal--Parts A (Top) and B (Bottom)


Memory and Software Upgrade Tasks

For operation with newer Cisco IOS software releases, it may be necessary to increase the size of Flash memory and/or main memory. These upgrades might in turn require installation of an upgraded boot ROM and an upgraded boot helper image. See Table 1 for the requirements that might apply to your system.

For memory module and software installation instructions, see the applicable procedure as follows:

If your memory upgrades require an upgraded boot ROM and an upgraded boot helper image, complete the tasks in the following order:

    1. Install the boot helper software.

    2. Replace the Flash memory SIMM and the boot ROM.

    3. Install the Cisco IOS image(s).

Figure 2 and Figure 3 show the physical locations of the replaceable memory components.


Figure 2: Memory Locations in Cisco MC3810 and MC3810-V



Figure 3: Memory Locations in Cisco MC3810-V3


Replacing the Main Memory

The Cisco MC3810 and MC3810-V contains main memory that resides in a 16-, 32-, or 64-MB EDO DRAM SIMM. The Cisco MC3810-V3 main memory is in a 64-MB SDRAM DIMM. If your Cisco MC3810 has 16 MB or 32 MB of DRAM and you want to add functional modules with increased capability, it might be necessary to increase the main memory to 32 MB or 64 MB.

Table 1 summarizes the possible memory combinations for the various Cisco MC3810 series concentrators.


Table 1: Memory Requirements and Options
Cisco MC3810 Platform Standard Memory Combinations Optional Memory Combinations

MC38101, MC3810-V1

32 MB EDO DRAM2

8 MB Flash3

Boot ROM 17-4840-xx

32 MB EDO DRAM2

16 MB Flash

Boot ROM 17-4840-xx

64 MB EDO DRAM2

8 MB, 16 MB or 32 MB Flash3, 4

Boot ROM 17-4840-03 or later

MC3810-V3

64 MB SDRAM

16 MB Flash5

Boot ROM 17-5270-03 or later

64 MB SDRAM

32 MB Flash

Boot ROM 17-5270-03 or later

1Older chassis with 16 MB DRAM can be upgraded to 32 MB or 64 MB.
2For operation with Cisco IOS Release 12.0(7)XK or later with certain images, 64 MB of main memory is required.
3For operation with multiple images, at least 16 MB of Flash memory is required.
4If 32 MB Flash memory is installed in these chassis, boot helper image version mc3810-wboot-mz.bin.120-6r.T4 or later is required.
5For operation with multiple images of Cisco IOS Releases 12.0(7)XK or newer, 32 MB of Flash memory is required.

The show version command produces a console screen display showing the amount of main memory in kilobytes (KB). The following example shows a system with 32 MB (32,768 KB) of main memory. The amount of DRAM (32,768 KB) is shown by the sum of the two values on the last line of this example (27,648 KB plus 5120 KB). 

Cisco Internetwork Operating System Software
IOS (tm) MC3810 Software (MC3810-A2INR3V2-M), Version 11.3(X)MAXX
Copyright (c) 1986-1998 by cisco Systems, Inc.
(Several lines omitted for brevity)
Cisco MC3810 (MPC860) processor (revision 06.06) with 27648K/5120K bytes of memory.
. . .

Main Memory Configurations

The Cisco MC3810 and MC3810-V have a socket that can hold a 72-pin, 16-, 32- or 64-MB EDO DRAM Single Inline Memory Module (SIMM) mounted at an angle. The Cisco MC3810-V3 has a socket that can hold a 100-pin, 64-MB SDRAM Dual Inline Memory Module (DIMM) mounted vertically. See Figure 2 and Figure 3 for memory locations.

Table 2 lists the memory sizes, configurations, and Cisco Systems product numbers. Order main memory from Cisco Systems or an approved manufacturer.


Table 2: DRAM Memory Configurations
Memory Size DRAM Type Module Type Memory Configuration Cisco Product Number

16 MB

EDO DRAM

72-pin SIMM

1x4Mx32

MEM-381-1X16D=

32 MB

EDO DRAM

72-pin SIMM

1x8Mx32

MEM-381-1X32D=

64 MB

EDO DRAM

72-pin SIMM

1x16Mx32

MEM-381-1X64D=

64 MB

SDRAM

100-pin DIMM

1x16Mx32

MEM-DIM-1X64D=

Table 3 lists approved manufacturers of DRAM SIMMs for Cisco MC3810 main memory.


Table 3: Approved DRAM Modules
Memory Size DRAM Type Manufacturer Manufacturer's Part Number

16 MB

EDO DRAM

Mitsubishi
Mitsubishi
Hyundai
Samsung
Samsung
NEC

MH4M32CNYJ-6
MH4M32CNXJ-6
HYM532414CM-6
KMM5324104CK-6
KMM5324100AV-6
MC-424000A32B-6

32 MB

EDO DRAM

Mitsubishi
Samsung
NEC

MH8M32CNJ-6
KMM5328104CK-6
MC-428000A32B-6

64 MB

EDO DRAM

PNY Technologie

PNY Technologie

PNY Technologie

PNY Technologie

Samsung

69000355-COO-CSC

69000355-GOO-CSC

69000355-JOO-CSC

69000355-IOO-CSC

KMM532116004BK-6

64 MB

SDRAM

Micron

PNY Technologie

PNY Technologie

PNY Technologie

PNY Technologie

MT4LSDT1632UDG-8B1

69000209-COO-CSC

69000209-FOO-CSC

69000209-JOO-CSC

69000209-KOO-CSC

Replacing the EDO DRAM SIMM in Cisco MC3810 and MC3810-V

Step 1   Open the chassis by following the procedures in the "Opening the Chassis" section.

Caution To prevent damage to the SIMM from ESD, follow the ESD procedures described in the "Preventing Electrostatic Discharge Damage" section.

Step 2   Turn the chassis so that the SIMMs are closest to you and the ports are facing away from you. See Figure 2 to identify the DRAM SIMM location.

Note   In the Cisco MC3810 and MC3810-V, the DRAM SIMM for the main memory is mounted under the Flash memory SIMM. You need to unlatch the Flash memory SIMM and tilt it up slightly to remove the DRAM SIMM.

Step 3   Release the latches holding the Flash memory SIMM by squeezing them outward as shown in Figure 6 in the "Replacing the Flash Memory SIMM" section. Be careful not to break the holders on the connector. Tilt the Flash memory SIMM up slightly so you can access the DRAM SIMM.

Step 4   Release the latches holding the DRAM SIMM by squeezing them outward as shown in Figure 4, and remove the DRAM SIMM. Be careful not to break the holders on the connector.

Caution To prevent damage, do not push or pull on the center of the SIMM. Handle the SIMM carefully.

Step 5   With the chassis still oriented as described in Step 2, hold the replacement SIMM as shown in Figure 4, with the polarization notch to the right.

Step 6   Insert the SIMM into its socket at an angle of approximately 45 degrees to the main circuit board. Gently tilt the SIMM down into place until both latches snap into place.

Note   The socket for the DRAM SIMM is under the Flash memory SIMM.

Figure 4: Releasing Latches on a DRAM SIMM in Cisco MC3810 and Cisco MC3810-V


Step 7   Gently tilt the Flash memory SIMM down until both latches snap into place.

Step 8   Close the chassis, connect a console terminal, and turn ON the power using the procedures in the "Closing the Chassis" section.

If error messages relating to memory are displayed, repeat Step 1 through Step 8, taking care to seat the DRAM SIMM firmly in its socket.

Replacing the SDRAM DIMM in Cisco MC3810-V3

Step 1   Open the chassis by following the procedures and warnings in the "Opening the Chassis" section.

Caution To prevent damage to the DIMM from ESD, follow the ESD procedures described in the "Preventing Electrostatic Discharge Damage" section.

Step 2   Turn the chassis so that the DIMMs are closest to you and the ports are facing away from you. See Figure 3 to identify the SDRAM DIMM location.

Note   In the Cisco MC3810-V3, the SDRAM DIMM for the main memory is mounted vertically and plugs straight into its socket.

Step 3   Release the latches holding the DRAM SIMM by tilting them outward as shown in Figure 5 by the arrows labeled "2", and remove the SRAM DIMM.

Caution To prevent damage, do not push or pull on the center of the DIMM. Handle the DIMM carefully.

Step 4   Install the replacement DIMM as shown in Figure 5. Be sure to align the DIMM polarization notches with the socket polarization notches. Press carefully on the ends of the DIMM while you close the latches to seat the DIMM.

Step 5   Close the chassis, connect a console terminal, and turn ON the power using the procedures in the "Closing the Chassis" section.

If error messages relating to memory are displayed, repeat Step 1 through Step 5, taking care to seat the SDRAM DIMM firmly in its socket.


Figure 5: Latches and Orientation for SDRAM DIMM in Cisco MC3810-V3


Installing Boot Helper Software

Your system is equipped with a nonreplaceable Flash EPROM that holds the boot helper software image, which is a subset of a Cisco IOS system code image. The boot helper has the following functions:

It is necessary to upgrade the boot helper if you are going to install Flash memory that is incompatible with the existing boot helper image, for example, if you upgrade to 32 MB of Flash memory in a Cisco MC3810 or Cisco MC3810-V chassis.

The boot helper for use with 32 MB of Flash memory in a Cisco MC3810 or Cisco MC3810-V chassis is software image mc3810-wboot-mz.bin120-6r.T4 or later.

For additional information on loading software images, see the "Loading and Maintaining System Images and Microcode" chapter in the Configuration Fundamentals Configuration Guide for Cisco IOS Release 12.1.

You normally install boot helper software by downloading an image from a TFTP server. If your existing boot helper is unbootable or does not operate with newly installed and upgraded Flash memory, you can copy a boot helper image from a PC using X-modem protocol. This procedure is described in the "Boot Helper Image Installation from a PC Using X-Modem Protocol" section.

Note   If you are going to install 32 MB of Flash memory in a Cisco MC3810 or Cisco MC3810-V chassis, Cisco recommends that you install the new boot helper image before you change the Flash SIMM. If you install the 32-MB Flash SIMM first, you will be unable to boot the Cisco IOS image, and it will be necessary to copy the new boot helper image from a PC using X-modem protocol.
Note   If 32 MB of Flash memory is installed in a Cisco MC3810 or Cisco MC3810-V chassis, boot ROM PLCC number 17-4840-03 must be installed.

Boot Helper Image Installation from a TFTP Server

Perform the following procedure from a terminal connected to the console port or through a terminal server connected to the console port. Begin in privileged EXEC mode.

Command Purpose

Step 1 

Router# copy tftp flash

Copy the new boot helper image from a TFTP server to the system Flash memory.

Step 2

You will be prompted to enter the following information:

  • Ethernet address of the TFTP host where the new boot helper image resides

  • Source directory and filename of the new boot helper image

  • Destination filename for new boot helper image (press Return for the default name)

Step 3 

Router# show flash

(Optional) Verify that the new boot helper image is in the system Flash memory.

Step 4 

Router# show version

Display the system hardware and software information, including the configuration register (config-register) number.

Step 5

Write down the config-register number. You will need this number to be able to reboot in normal mode with a system prompt.

Step 6 

Router# configure terminal

Enter global configuration mode.

Step 7 

Router (config)# config-register 0x0

Set the configuration register to 0x0.

Step 8 

Router (config)# exit

Exit from global configuration mode.

Step 9 

Router# reload

Reboot the Cisco MC3810 in ROM monitor mode. You will be prompted to press Return to confirm the reboot.

Step 10 

rommon 1> priv

Enter ROM monitor privileged mode. You now have access to the full set of ROM monitor commands.

Caution In ROM monitor privileged mode, some commands will allow you to destroy your configuration and/or system images and could render the Cisco MC3810 unbootable.

Step 11 

rommon 2> copy flash:boothelper-filename boothelper:

Copy the boot helper image from system Flash memory to the boot helper Flash memory. This overwrites the previous boot helper image.

Note   An alternate command is load-bh, but this requires changing the boot helper image name to have a .bin suffix.

Step 12

Turn off the Cisco MC3810 and install the applicable memory upgrades:

The following example copies the boot helper file mc3810-wboot-mz.bin120-6r.T4 from a TFTP server to the boot helper Flash EPROM on a Cisco MC3810:

Router# copy tftp flash
 
Address or name of remote host []? <Ethernet address of remote host>
Source filename []? <directory>/mc3810-wboot-mz.bin120-6r.T4
Destination filename [mc3810-wboot-mz.bin120-6r.T4]? 
Accessing tftp://<Ethernet address of remote host>/<directory>/mc3810-wboot-mz.bin120-6r.T4...
Loading <directory>/mc3810-wboot-mz.bin120-6r.T4 from <Ethernet address of remote host> (via Ethernet0): !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
[OK - 1670060/3339264 bytes]
1670060 bytes copied in 55.268 secs (30364 bytes/sec)
 
Router# show flash
16384K bytes of processor board System flash (AMD29F016) 
 
Directory of flash:/
  2  drwx          64   Mar 01 1993 00:05:31  save
  3  -rwx         799   Mar 01 1993 00:05:19  test0.cfg
  8  drwx          64   Mar 01 1993 00:00:47  lost+found
  5  -rwx        2326   Mar 01 1993 00:13:20  start.cfg
  9  -rwx     1670060   Mar 01 1993 00:05:08  mc3810-wboot-mz.bin120-6r.T4
  7  -rwx     6945744   Mar 01 1993 00:21:54  mc3810-a2js-mz.conn-t.p6
 
16320000 bytes total (8184832 bytes free)
 
Router# show version
Cisco Internetwork Operating System Software 
.
.
.
16384K bytes of processor board System flash (AMD29F016) 
 
Configuration register is 0x2
 
Router# configure terminal
Router (config)# config-register 0x0
Router (config)# exit
Router# reload
 
Configuration has been modified.
      Save? [yes/no]:
Building configuration...
[OK]
Proceed with reload? [confirm]
00:06:44: %SYS-5-RELOAD: Reload requested 
 
MC3810 CPU restarted, RSR=, reason(s):,
        loss of PLL,
        checkstop reset
System Bootstrap, Version 11.3(1)MA1 MAINTENANCE INTERIM SOFTWARE 
Copyright (c) 1998 by cisco Systems, Inc.
Compiled Sat 24-Jan-98 14:55 by krunyan
PPC860 PowerQUICC, partnum 0x0000, version A03(0x0013)
MC3810 platform with 32768 Kbytes of main memory
rommon 1> priv
You now have access to the full set of monitor commands.
Warning: some commands will allow you to destroy your
configuration and/or system images and could render
the machine unbootable.
rommon 2> copy flash: mc3810-wboot-mz.bin120-6r.T4 boothelper:
 
initialize Flash file system.....
total size = 33554432 
Initializing Flash...
flashfs[0]: 6 files, 3 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 32901120
flashfs[0]: Bytes used: 15978496
flashfs[0]: Bytes available: 16922624
flashfs[0]: flashfs fsck took 1 seconds.
...done Initializing Flash.
Flash SIMM Init OK
Copy boot helper image from flash simm ...OK
Erasing the flash .... OK
Programing the flash .... OK
Verified OK !! 
rommon 1>

Boot Helper Image Installation from a PC Using X-Modem Protocol

Use this procedure to install a boot helper image in a Cisco MC3810 if you are unable to download a boot helper image from a TFTP server. Reasons for this include:

Preliminary conditions:

Proceed as follows, starting in privileged EXEC mode.

Command Purpose

Step 1

Open a hyper terminal window in the PC.

Step 2

Select the communication port connected to the Cisco MC3810: COM1 or COM2

Step 3 

Router# show version

Display the system hardware and software information, including the configuration register (config-register) number.

Step 4

Write down the config-register number. You will need this number to be able to reboot in normal mode with a system prompt.

Step 5 

Router# configure terminal

Enter global configuration mode.

Step 6 

Router (config)# config-register 0x0

Set the configuration register to 0x0.

Step 7 

Router (config)# exit

Exit from global configuration mode.

Step 8 

Router# reload

Reboot the Cisco MC3810 in ROM monitor mode. You will be prompted to press Return to confirm the reboot.

Step 9 

rommon 1> priv

Enter ROM monitor privileged mode. You now have access to the full set of ROM monitor commands.

Caution In ROM monitor privileged mode, some commands will allow you to destroy your configuration and/or system images and could render the Cisco MC3810 unbootable.

Step 10 

rommon 2> confreg

Change the configuration register.

Step 11

You will be prompted to make the following selections. Enter the selections shown in bold; otherwise press Return.

do you wish to change the configuration? y/n  [n]:  y
enable  "diagnostic mode"? y/n  [n]:
enable  "use net in IP bcast address"? y/n  [n]:
enable  "load rom after netboot fails"? y/n  [n]:
enable  "use all zero broadcast"? y/n  [n]:
enable  "break/abort has effect"? y/n  [n]:
enable  "ignore system config info"? y/n  [n]:
change console baud rate? y/n  [n]:  y
enter rate: 0 = 9600,  1 = 4800,  2 = 1200,  3 = 2400
            4 = 19200, 5 = 38400, 6 = 57600, 7 = 115200  [0]:  7
change the boot characteristics? y/n  [n]:
 
    Configuration Summary
enabled are:
console baud: 115200
boot: the ROM Monitor
 
do you wish to change the configuration? y/n  [n]:

Step 12 

rommon 3> reset

Reboot the system.

Step 13 

rommon 1> priv

Enter ROM monitor privileged mode. You now have access to the full set of ROM monitor commands.

Step 14 

rommon 2> upgrade-bh

Start the boot-helper upgrade download.

Step 15

You will be prompted whether to continue or not. Enter y to continue. This prepares the Cisco MC3810 to receive the boot helper image from the PC.

Step 16

Select Transfer --> Send File from the pull-down menus.

Step 17

In the Send File pop-up window:

  • For Filename, enter the full path and filename of the boot helper image, or browse to locate the image.

  • For Protocol, select Xmodem.

Step 18

Click Send.

This downloads the new boot helper image and overwrites the previous boot helper image.

Messages will indicate when the download is complete.

Step 19

Turn off the Cisco MC3810 and install the 32-MB Flash SIMM as described in the "Replacing System-Code Flash Memory" section. With the new Flash SIMM installed, turn the power ON, and the system will start in ROM monitor mode.

Step 20 

rommon 1> boot

Reboot the system to the new boot helper image.

Step 21 

Router(boot)> enable

Enter privileged EXEC mode.

Step 22 

Router(boot)# configure terminal

Enter global configuration mode.

Step 23 

Router(boot)(config)# config-register number

Reset the configuration register to the original number that you wrote down in Step 6

Step 24 

Router(boot)(config)# exit

Exit from global configuration mode.

Step 25 

Router(boot)# reload

Reboot the system.

Step 26 

Router>

The system is now operating from the Cisco IOS software.

The following example downloads the boot helper file mc3810-wboot-mz.bin120-6r.T4 from a PC to the boot helper Flash EPROM on a Cisco MC3810:

In a hyper terminal window of the PC:

Router# show version
Cisco Internetwork Operating System Software 
.
.
.
16384K bytes of processor board System flash (AMD29F016) 
 
Configuration register is 0x2
 
Router# configure terminal
Router (config)# config-register 0x0
Router (config)# exit
Router# reload
rommon 1> priv
You now have access to the full set of monitor commands.
Warning: some commands will allow you to destroy your
configuration and/or system images and could render
the machine unbootable.
rommon 2> confreg
do you wish to change the configuration? y/n  [n]:  y
enable  "diagnostic mode"? y/n  [n]:
enable  "use net in IP bcast address"? y/n  [n]:
enable  "load rom after netboot fails"? y/n  [n]:
enable  "use all zero broadcast"? y/n  [n]:
enable  "break/abort has effect"? y/n  [n]:
enable  "ignore system config info"? y/n  [n]:
change console baud rate? y/n  [n]:  y
enter rate: 0 = 9600,  1 = 4800,  2 = 1200,  3 = 2400
            4 = 19200, 5 = 38400, 6 = 57600, 7 = 115200  [0]:  7
change the boot characteristics? y/n  [n]:
 
    Configuration Summary
enabled are:
console baud: 115200
boot: the ROM Monitor
 
do you wish to change the configuration? y/n  [n]:
rommon 3> reset
rommon 1> priv
You now have access to the full set of monitor commands.
Warning: some commands will allow you to destroy your
configuration and/or system images and could render
the machine unbootable.
rommon 2> upgrade-bh
Do not start the sending program yet...
 
Do you wish to continue? y/n  [n]:  y
Ready to receive file  ...

Pull-down menu:

Transfer --> Send File

In pop-up window:

File Name: <path> mc3810-wboot-mz.bin120-6r.T4
Protocol: Xmodem
Click Send

In hyper terminal window:

File transfer complete !!
Erasing the flash .... OK
Programing the flash .... OK
Verifying the checksum .... OK
 
Download Complete!
rommon 3 >

Replacing the Boot ROM

Your system is equipped with read-only memory that holds the ROM monitor program and a bootstrap program for initializing the system. The boot ROM resides in a replaceable, 512-KB, 32-pin PLCC package.

It might be necessary to upgrade the boot ROM if a new version of the ROM monitor program is required. In a Cisco MC3810 or MC3810-V chassis, you must upgrade the boot ROM if you upgrade the main memory to 64 MB or if you upgrade the Flash memory to 32 MB.

Table 4 lists the part numbers of the boot ROM PLCCs. Order boot ROM from Cisco Systems. The part number is printed on a label attached to the PLCC.


Table 4: Boot ROM PLCCs
Chassis Installed Flash and DRAM Compatible Boot ROM

Cisco MC3810 and Cisco MC3810-V

16 or 32 MB EDO DRAM and
8 or 16 MB Flash

17-3983-xx1, 2 and 17-4840-xx1

Cisco MC3810 and Cisco MC3810-V

64 MB EDO DRAM option or
32 MB Flash option

17-4840-03 or later

Cisco MC3810-V3

64 MB SDRAM and
16 or 32 MB Flash

17-5270-03 or later

1xx is a suffix that identifies the version.
2Boot ROMs 17-3983-xx are no longer available for ordering.

Step 1   Open the chassis by following the procedures and warnings in the "Opening the Chassis" section.

Caution To prevent damage to the boot ROM from ESD, follow the ESD procedures described in the "Preventing Electrostatic Discharge Damage" section.

Step 2   Locate the boot ROM PLCC. (See Figure 2 or Figure 3.)

Step 3   Using a PLCC extraction tool, gently remove the boot ROM PLCC and set it aside (on an antistatic surface).

Step 4   Align the dot on the top of the new PLCC with the triangular mark in the bottom of the socket, and insert the new PLCC into the socket, being careful not to damage any pins. The beveled corner of the new PLCC must align with the beveled corner in the socket.

If there are no more items to replace, reinstall the cover, following the instructions in the "Closing the Chassis" section.

Replacing System-Code Flash Memory

The system code (software) is stored on a Flash memory SIMM. It might be necessary to increase the system-code Flash memory if you are upgrading to software with more features. Table 1 summarizes the memory requirements and options for the various Cisco MC3810 series concentrators.

The show version command allows you to see the amount of system-code Flash memory in KB. The following example shows a system with 4 MB of system-code Flash memory. The amount of system-code Flash memory (4096 KB) is shown on the last line of this example. 

Cisco Internetwork Operating System Software
IOS (tm) MC3810 Software (MC3810-A2INR3V2-M), Version 11.3(X)MAXX
Copyright (c) 1986-1998 by cisco Systems, Inc.
(Several lines omitted for brevity)
256K bytes of non-volatile configuration memory.
4096K bytes of processor board System flash (INTEL28F008)

System-Code Flash Memory Configurations

Cisco MC3810 series concentrators contain one Flash memory SIMM socket that holds a single 4-, 8-, 16-, or 32-MB Flash memory SIMM.

Cisco MC3810 concentrators using Cisco IOS Release 12.0 or later may require 8 MB, 16 MB, or 32 MB of Flash memory, depending on the size of the image. To load two simultaneous images of software prior to Cisco IOS Release 12.0(7)XK, at least 16 MB of Flash memory may be required, depending on the image size. To load two simultaneous images of Cisco IOS 12.0(7)XK or later may require at least 32 MB. To increase Flash memory capacity, you must remove the existing Flash memory SIMM and install a SIMM of the required size.

Note   Flash memory SIMMs for the Cisco MC3810 are available only from Cisco. An unapproved Flash memory SIMM can damage the Cisco MC3810. Contact a customer service representative for more information. See the "Obtaining Technical Assistance" section.

Table 5 lists the available Flash memory SIMMs. Order system-code memory from Cisco Systems.


Table 5: Flash Memory SIMM Memory Configurations
Flash Memory SIMM Size Cisco Product Number

8 MB

MEM-381-1X8F=

16 MB

MEM-381-1X16F=

32 MB

MEM-381-1X32F=

Replacing the Flash Memory SIMM

Caution If you are going to install 32 MB of Flash memory in a Cisco MC3810 or Cisco MC3810-V chassis, Cisco recommends that you install the new boot helper image before you change the Flash SIMM. If you install the 32-MB Flash SIMM first, you will be unable to boot the Cisco IOS software, and it will be necessary to copy the new boot helper image from a PC using X-modem protocol.
Caution To prevent damage to the Flash memory SIMM from ESD, follow the ESD procedures described in the "Preventing Electrostatic Discharge Damage" section.
Step 1   (Optional) Cisco recommends backing up the Cisco IOS image and the stored configuration on an external device such as a PC or TFTP server. The Cisco IOS commands for backing up and restoring the data are described in the Configuration Fundamentals Configuration Guide for Cisco IOS Release 12.1.

Caution The Cisco IOS image resides in the Flash memory. The Cisco IOS image (or a new one) will have to be downloaded into the new Flash memory SIMM.

Step 2   Open the chassis by following the procedures and warnings in the "Opening the Chassis" section.

Step 3   Turn the chassis so that the SIMMs are closest to you and the ports are facing away from you. See Figure 2 or Figure 3 to identify the Flash memory SIMM location in your Cisco MC3810 concentrator.

Note   The Flash memory SIMM is mounted above the EDO DRAM SIMM in the Cisco MC3810 and MC3810-V chassis, and beside the SDRAM DIMM in the Cisco MC3810-V3 chassis. You can remove it without disturbing the DRAM module.

Step 4   Release the latches holding the Flash memory SIMM by squeezing them outward as shown in Figure 6. Be careful not to break the holders on the connector.

Caution To prevent damage, do not push or pull on the center of the Flash memory SIMM. Handle the Flash memory SIMM carefully.

Figure 6: Releasing Latches on a Flash Memory SIMM


Step 5   With the chassis still oriented as described in Step 3, hold the Flash memory SIMM with the polarization notch to the right. (See Figure 6.)

Caution To prevent damage, note that some Flash memory SIMMs have the components mounted on both surfaces; therefore, when inserting the Flash memory SIMM, always use the polarization notch as a reference and not the position of the components on the Flash memory SIMM.

Step 6   Insert the Flash memory SIMM into its socket at an angle of approximately 45 degrees to the main circuit board. Gently tilt the Flash memory SIMM down until both latches snap into place.

Step 7   Close the chassis, connect a console terminal, and turn ON the power using the procedures in the "Closing the Chassis" section.

If error messages relating to memory are displayed, repeat Step 2 through Step 7, taking care to seat the Flash memory SIMM firmly in its socket.

Step 8   Download the previous or new Cisco IOS image into the new Flash memory SIMM. To copy a Cisco IOS image from a TFTP server to the Flash memory, see the next section, "Installing a Cisco IOS Image in Flash Memory".

Installing a Cisco IOS Image in Flash Memory

Follow this procedure to copy a Cisco IOS image from a TFTP server to the Cisco MC3810 Flash memory if the Flash memory SIMM does not have an installed Cisco IOS image.

If your system already has a Cisco IOS image in the Flash memory, follow the procedure in the "Copy an Image from a TFTP Server to a Flash Memory File System" section of the Configuration Fundamentals Configuration Guide for Cisco IOS Release 12.1.

Command Purpose

Step 1

If necessary turn the power ON. If there is no Cisco IOS image in the Flash memory, the system displays a boot fail message and then boots with a ROM monitor prompt (rommon 1>).

Step 2 

rommon 1> boot

Reboot the system to the boot helper image.

Step 3 

Router(boot)> enable

Enter privileged EXEC mode.

Step 4 

Router(boot)# copy tftp flash

Copy the Cisco IOS image from a TFTP server to the system Flash memory.

Step 5

You will be prompted to enter the following information:

  • Ethernet address of the TFTP host where the new Cisco IOS image resides

  • Source directory and filename of the new Cisco IOS image

  • Destination filename for the new Cisco IOS image (press Return for the default name)

The Cisco IOS image is copied into Flash memory.

Step 6 

Router(boot)# show flash

(Optional) Verify that the new Cisco IOS image (filename) is in the system Flash memory.

Step 7 

Router(boot)# reload

Reboot the system. If the system boots with a router prompt (Router>), you are finished with this procedure. See step 8.

If you changed the configuration register to boot in ROM monitor mode (rommon> 1), go to step 9.

Step 8 

Router>

Procedure finished; system is running Cisco IOS software.

Step 9 

rommon 1> boot

System is in ROM monitor mode; reboot the system to the boot helper image.

Step 10 

Router(boot)> enable

Enter privileged EXEC mode.

Step 11 

Router(boot)> configure terminal

Enter global configuration mode.

Step 12 

Router(boot)(config)# config-register number

Reset the configuration register to the original number that you wrote down in step 5 of the "Boot Helper Image Installation from a TFTP Server" section.

Step 13 

Router(boot)(config)# exit

Exit from global configuration mode.

Step 14 

Router(boot)# reload

Reboot the system.

Step 15 

Router>

Procedure finished; system is running Cisco IOS software.

The following example copies a Cisco IOS image (mc3810-a2jsv5-mz) from a TFTP server to a 32-MB system Flash memory on a Cisco MC3810:

rommon 1> boot
Router(boot)> enable
Router(boot)# copy tftp flash
 
Address or name of remote host []? <Ethernet address of remote host>
Source filename []? <directory>/mc3810-a2jsv5-mz
Destination filename [mc3810-a2jsv5-mz]? 
 
Accessing tftp://<Ethernet address of remote host>/<directory>/mc3810-a2jsv5-mz...
Loading <directory>/mc3810-a2jsv5-mz from <Ethernet address of remote host> (via Ethernet0): !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
[OK - 1670060/3339264 bytes]
1670060 bytes copied in 55.268 secs (30364 bytes/sec)
 
Router(boot)# show flash
32768K bytes of processor board System flash (INTEL28F640) 
 
Directory of flash:/
 
  2  drwx          64   Mar 01 1993 00:05:31  save
  3  -rwx         799   Mar 01 1993 00:05:19  test0.cfg
  8  drwx          64   Mar 01 1993 00:00:47  lost+found
  5  -rwx        2326   Mar 01 1993 00:13:20  start.cfg
  9  -rwx     1670060   Mar 01 1993 00:05:08  mc3810-wboot-mz.bin.xxx-xr.xx
  7  -rwx     6945744   Mar 01 1993 00:21:54  mc3810-a2jsv5-mz 
 
32901120 bytes total (16922624 bytes free)
 
Router(boot)# configure terminal
Router(boot)(config-terminal)# config-register number
Router(boot)(config-terminal)# exit
Router(boot)# reload
 
Proceed with reload? [confirm]
00:06:44: %SYS-5-RELOAD: Reload requested 
 
MC3810 CPU restarted, RSR=, reason(s):,
        loss of PLL,
        checkstop reset
System Bootstrap, Version 12.0(19990702:194138) [davidle-connect 115], DEVELOPMENT SOFTWARE
Copyright (c) 1994-1999 by cisco Systems, Inc.
Compiled Thu 07-Oct-99 09:37 by davidle-connect
MPC860 PowerQUICC, partnum 0x0000, version A03(0x0013)
MC3810 platform with 32768 Kbytes of main memory
Router>

Replacing Functional Modules

The functional modules are plug-in units held in place by screws and an alignment pin. The modules might require replacement for various reasons: faults in a module, upgrade to a newer version of a module, or a change in the functions and services supported by the Cisco MC3810.

Caution If you remove any module, you must either install a module in its place or install a cover plate over the opening. All module openings must be either occupied or covered to prevent electromagnetic interference (EMI).

Removing Modules (Except AVM and BVM)

Following is the procedure for removing all of the modules except the analog voice module (AVM) and BRI voice module (BVM):

Step 1   Open the chassis by following the procedures and warnings in the "Opening the Chassis" section.

Caution To prevent damage to modules from ESD, follow the ESD procedures described in the "Preventing Electrostatic Discharge Damage" section.

Step 2   Identify the module location. Figure 7 and Figure 8 show the module locations in analog and digital voice versions.

Note   Not all of the module locations are necessarily occupied in a Cisco MC3810.

Step 3   (Video dialing module [VDM] only) Remove the two Phillips screws that attach the connector to the faceplate.

Step 4   Remove the three screws that attach the module to the main circuit board.

Caution  To prevent damage to the connector, take care not to tilt the module sideways when you perform the following step.

Step 5   Carefully tilt the module upward at the end nearest the middle of the main circuit board, until it is free of the connector, and remove it from the chassis.

Installing Modules (Except AVM and BVM)

Following is the procedure for installing all of the modules except the AVM and BVM:

Step 1   If necessary, open the chassis by following the procedures and warnings in the "Opening the Chassis" section.

Caution To prevent damage to modules from ESD, follow the ESD procedures described in the "Preventing Electrostatic Discharge Damage" section.

Step 2   Identify the module location. Figure 7 and Figure 8 show the module locations in analog and digital voice versions.

Note   Not all of the module locations are necessarily occupied in a Cisco MC3810.

Figure 7: Module Locations in Digital Voice Versions



Figure 8: Module Locations in Analog Voice Versions


Step 3   If necessary, change the faceplate at the rear of the chassis to match the port or ports on the module. Each module is supplied with a faceplate of the correct configuration.

Note   If you are installing a video dialing module (VDM), do not tighten the faceplate screws at this time.

Step 4   If you are installing a T1/E1 trunk module (MFT) or digital voice module (DVM) that has BNC connectors, set jumper J6 as required:

Jumper J6 is located on the MFT circuit board between the front mounting screw and the BNC connectors. It is labeled J6 and can be easily removed by lifting it off.

Step 5   If this chassis location was empty (no module installed), remove the screws from the three standoffs, and save them for the new module.

Caution To prevent damage to the connector, take care not to tilt the module sideways when you perform the following step.

Step 6   Carefully install the module as follows:

Step 7   Install the three screws that attach the module to the main circuit board.

Step 8   (VDM only) Install the two 2.6 x 8 mm Phillips screws that attach the connector to the faceplate. Tighten to 3.5 to 4.5 inch-lb (0.4 to 0.5 N·m).

Step 9   (VDM only) Tighten the three screws that attach the module to the main circuit board (0.68 to 0.90 N·m).

Step 10   (VDM only) Tighten the faceplate screws.

Step 11   Close the chassis using the procedure in the "Closing the Chassis" section.

Step 12   Connect the Cisco MC3810 to a console terminal.

Step 13   Turn ON power to the chassis. For DC-powered units, observe the warning below:

Warning After wiring the DC power supply, remove the tape from the circuit breaker switch handle and reinstate power by moving the handle of the circuit breaker to the ON position.
Note   If an additional module or a different type of module has been installed, you need to configure the Cisco MC3810 for the functions to be supported. See the Cisco MC3810 Multiservice Access Concentrator Software Configuration Guide.

Removing Analog Personality Modules

Analog personality modules (APMs) are mounted on the top surface of the AVM. You might need to remove them to correct a hardware fault, to change the analog voice functions, or to permit removal of the AVM. This procedure applies only to analog voice versions of the Cisco MC3810.

Step 1   If necessary, open the chassis by following the procedures and warnings in the "Opening the Chassis" section.

Caution To prevent damage to modules from ESD, follow the ESD procedures described in the "Preventing Electrostatic Discharge Damage" section.

Step 2   Identify the APM(s) to be removed. Figure 8 shows the module locations.

Note   Any of the three types of APMs can be located in any of the six spaces on the AVM. There may be empty spaces.
Note   If you will be reinstalling the APMs, note the locations on the AVM, so that you can return them to the same locations.

Step 3   Remove the single screw from the APM.

Step 4   With one hand, compress the retention clip near the top of the plastic standoff, and with your other hand, grip the APM by the cutaway corner and opposite end; then pull the APM straight up from the connector and standoff, taking care not to tilt or rotate the APM.

Step 5   Place the module on a nonconducting surface or in an antistatic bag.

Step 6   Proceed to the next task: "Installing Analog Personality Modules" or "Removing the Analog Voice Module."

Installing Analog Personality Modules

APMs are mounted on the top surface of the AVM. You might need to install them to replace a faulty APM, to change the analog voice functions, or they might have been removed to permit removal of the AVM. This procedure applies only to analog voice versions of the Cisco MC3810.

Step 1   If necessary, open the chassis by following the procedures and warnings in the "Opening the Chassis" section.

Caution To prevent damage to modules from ESD, follow the ESD procedures described in the "Preventing Electrostatic Discharge Damage" section.

Step 2   Identify the APM location. (See Figure 8.)

Note   Any of the three APM types can be located in any of the six spaces on the AVM. There may be empty spaces.

Step 3   Line up the screw hole, the plastic standoff, and the connector, and then carefully press the APM into position. Grip the APM by the cutaway corner and opposite end, taking care not to tilt or rotate the APM.

Step 4   Install the screw and tighten to 6 to 8 inch-lb (0.68 to 0.90 N·m).

Step 5   If you installed or moved a Foreign Exchange Office (FXO)- or Foreign Exchange Station (FXS)-type APM, install an RJ-11 jack insert (supplied) into the RJ-45 jack corresponding to the APM location. (See Figure 8.)

If you installed or moved a recEive and transMit (E&M)-type APM, make sure there is not an RJ-11 jack insert in the corresponding RJ-1CX jack. If necessary, pry the insert out with a screwdriver.

Step 6   If you changed an APM type, attach the label (supplied) below the corresponding jack.

Step 7   Close the chassis using the procedure in the "Closing the Chassis" section.

Step 8   Connect the Cisco MC3810 to a console terminal.

Step 9   Turn ON power to the chassis. For DC-powered units, observe the warning below:

Warning After wiring the DC power supply, remove the tape from the circuit breaker switch handle and reinstate power by moving the handle of the circuit breaker to the ON position.
Note   If you installed an additional APM or a different type of APM, you need to configure the Cisco MC3810 for the functions to be supported. See the Cisco MC3810 Multiservice Access Concentrator Software Configuration Guide.

Removing the Analog Voice Module

Step 1   If necessary, open the chassis by following the procedures and warnings in the "Opening the Chassis" section.

Caution To prevent damage to modules from ESD, follow the ESD procedures described in the "Preventing Electrostatic Discharge Damage" section.

Step 2   Identify the AVM location. The AVM is at the side opposite the power supply. Figure 8 shows the module locations in analog voice versions.

Step 3   Remove the APMs from the AVM. (See the "Removing Analog Personality Modules" section.) Note the locations on the AVM, so that you can return them to the same locations.

Step 4   Remove the four screws from the AVM.

Step 5   Tilt the AVM up at the end opposite the jacks. When the connector is disengaged, slide the jacks free of the rear panel.

Step 6   Place the AVM in an antistatic bag or on a nonconducting surface.

Installing the Analog Voice Module

Step 1   If necessary, open the chassis by following the procedures and warnings in the "Opening the Chassis" section.

Caution To prevent damage to modules from ESD, follow the ESD procedures described in the "Preventing Electrostatic Discharge Damage" section.

Step 2   Identify the AVM location. The AVM is at the side opposite the power supply. Figure 8 shows the module locations in analog voice versions.

Step 3   If necessary, change the cover plate at the rear of the chassis to match the port or ports on the module. Each AVM is supplied with a cover plate of the correct configuration.

Step 4   If this chassis location was empty (no module installed), remove the screws from the four standoffs, and save them for the new module.

Step 5   Carefully install the AVM as follows:

Step 6   Install the four screws and tighten to 6 to 8 inch-lb (0.68 to 0.90 N·m).

Step 7   Install the APMs and complete the task as described in the "Installing Analog Personality Modules" section.

Removing the BRI Voice Module

Step 1   If necessary, open the chassis by following the procedures and warnings in the "Opening the Chassis" section.

Caution To prevent damage to modules from ESD, follow the ESD procedures described in the "Preventing Electrostatic Discharge Damage" section.

Step 2   Identify the BVM location. The BVM is at the side opposite the power supply. Figure 9 shows the module locations in BRI voice versions.

Step 3   Remove the four screws from the BVM.

Step 4   Tilt the BVM up at the end opposite the jacks. When the connector is disengaged, slide the jacks free of the rear panel.

Step 5   Place the BVM in an antistatic bag or on a nonconducting surface.

Installing the BRI Voice Module

Step 1   If necessary, open the chassis by following the procedures and warnings in the "Opening the Chassis" section.

Caution To prevent damage to modules from ESD, follow the ESD procedures described in the "Preventing Electrostatic Discharge Damage" section.

Step 2   Identify the BVM location. The BVM is at the side opposite the power supply. Figure 9 shows the module locations in BRI voice versions.

Step 3   If necessary, change the cover plate at the rear of the chassis. Each BVM is supplied with a cover plate of the correct configuration.

Step 4   If this chassis location was empty (no module installed), remove the screws from the four standoffs, and save them for the new module.

Step 5   Carefully install the BVM as follows:

Step 6   Install the four screws and tighten to 6 to 8 inch-lb (0.68 to 0.90 N·m).


Figure 9: Module Locations in BRI Voice Versions


Replacing Power Supply Hardware

This section contains the following power supply removal and installation procedures:

To convert your Cisco MC3810 for operation with the Cisco Redundant Power System (RPS), remove the existing power supply and install the adapter plate for the Cisco RPS.

Warning Read the installation instructions before you connect the system to its power source.
Warning This equipment is intended to be grounded. Ensure that the host is connected to earth ground during normal use.
Warning When installing the unit, the ground connection must always be made first and disconnected last.
Warning Before conducting any of the following procedures on a DC version, ensure that power is removed from the DC circuit. To ensure that all power is OFF, locate the circuit breaker on the panel board that services the DC circuit, switch the circuit breaker to the OFF position, and tape the switch handle of the circuit breaker in the OFF position.

Removing the AC or DC Power Supply

Step 1   Open the chassis by following the procedures and warnings in the "Opening the Chassis" section.

Step 2   For DC versions, make sure that power is turned OFF at the source. Then turn OFF the power switch at the chassis and disconnect the wires from the terminal block. If you are replacing a faulty DC power supply with a new DC power supply, do not cut or remove the strain-relief cable ties. If you are converting your Cisco MC3810 from DC power to AC power, remove the cable ties.

For AC versions, unplug the power cord.

Warning Before working on a chassis or working near power supplies, unplug the power cord on AC units; disconnect the power at the circuit breaker on DC units.
Caution To prevent ESD damage, avoid touching any components or functional modules except the power supply. With the power source disconnected, the chassis is not grounded.

Step 3   Remove the single screw from the rear of the chassis between the power connection and the switch.

Step 4   Unplug the connector that connects the power supply to the main circuit board. (See Figure 10.)

Caution To avoid pulling the wires loose from the connector, grasp the connector body, not the wires.

Figure 10: Disconnecting the Power Connector


Step 5   Carefully slide the power supply away from the rear panel until the clips underneath are free. (See Figure 11.)


Figure 11: Removing the Power Supply (AC or DC)


Installing an AC Power Supply

Step 1   If necessary, open the chassis by following the procedures and warnings in the "Opening the Chassis" section.

Make sure that the power cord is not plugged in.

Warning Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord.
Caution To prevent ESD damage, avoid touching any components or functional modules except the power supply. With the power source disconnected, the chassis is not grounded.

Step 2   Slide the power supply into position so that the clips underneath are engaged.

Step 3   Install the single screw at the rear of the chassis between the power connection and the switch.

Step 4   Plug in the connector that connects the power supply to the main circuit board. Make sure that the keys on the plug and receptacle are aligned. (See Figure 12.)


Figure 12: Connecting the Power Connector


Step 5   Close the chassis using the procedure in the "Closing the Chassis" section.

Step 6   If you are installing this AC power supply in place of a DC power supply, carefully peel off the old DC electrical rating label on the rear of the chassis.

Step 7   Plug in the power cord and turn ON the power switch.

Warning   This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).
Warning   The device is designed to work with TN power systems.

Installing a DC Power Supply

Warning This unit is intended for installation in restricted access areas. A restricted access area is where access can only be gained by service personnel through the use of a special tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.
Step 1   If necessary, open the chassis by following the procedures and warnings in the "Opening the Chassis" section.

Step 2   Make sure that power is turned OFF at the source.

Warning Before conducting any of the following procedures on a DC version, ensure that power is removed from the DC circuit. To ensure that all power is OFF, locate the circuit breaker on the panel board that services the DC circuit, switch the circuit breaker to the OFF position, and tape the switch handle of the circuit breaker in the OFF position.
Caution To prevent ESD damage, avoid touching any components or functional modules except the power supply. With the power source disconnected, the chassis is not grounded.

Step 3   Slide the power supply into position so that the clips underneath are engaged.

Step 4   Install the single screw at the rear of the chassis between the power connection and the switch.

Step 5   Plug in the connector that connects the power supply to the main circuit board. Make sure that the keys on the plug and receptacle are aligned. (See Figure 12.)

Step 6   Close the chassis using the procedure in the "Closing the Chassis" section.

Warning The illustration shows the DC power supply terminal block. Wire the DC power supply using the appropriate wiring terminations at the wiring end, as illustrated. The proper wiring sequence is ground to ground, positive to positive, and negative to negative. Note that the ground wire should always be connected first and disconnected last.

Step 7   If the wires are not already prepared for termination, strip 0.25 inch (63 mm) of insulation from the safety ground, the positive wire, and the negative wire.

Note   Use No. 14 AWG copper wires for power connections.
Caution Do not overtighten the DC terminal block contact screws. The recommended torque is 8.2 ± 0.4 inch-lb (0.93 ± 0.01 N·m).

Step 8   Connect the safety ground to the ground terminal, and tighten the screw. Make sure that no bare wire is exposed.

Step 9   Connect the positive wire to the + (positive) terminal, and tighten the screw. Make sure that no bare wire is exposed.

Step 10   Connect the negative wire to the - (negative) terminal, and tighten the screw. Make sure that no bare wire is exposed.

Step 11   Position the wires as shown in Figure 13. If the wires are not already held in place by cable ties, attach them to the plastic strain-relief bracket with two cable ties (included).

Step 12   If you are installing this DC power supply in place of an AC power supply, apply the DC electrical rating label over the AC ratings marking on the rear of the chassis. The appropriate ratings label is supplied with each replacement power supply.

Warning After wiring the DC power supply, remove the tape from the circuit breaker switch handle and reinstate power by moving the handle of the circuit breaker to the ON position.

Step 13   Turn ON the power at the source. Then turn ON the power switch.


Figure 13: DC-Input Power Supply Connections


Installing the Cisco RPS Adapter Plate

Note   If you are converting your Cisco MC3810 to operate with the Cisco RPS, first remove the existing AC or DC power supply as described in the "Removing the AC or DC Power Supply" section.
Warning Use the Cisco RPS (model PWR600-AC-RPS) only to power the external device.
Step 1   If necessary, open the chassis by following the procedures and warnings in the "Opening the Chassis" section.

Caution To prevent ESD damage, avoid touching any components or functional modules except the power supply. With the power source disconnected, the chassis is not grounded.

Step 2   Make sure the power switch in the adapter plate is in the OFF position.

Step 3   Slide the adapter plate into position in the Cisco MC3810 chassis.

Step 4   Install the single screw at the rear of the chassis.

Step 5   Plug in the connector that connects the power wires to the main circuit board. Make sure that the keys on the plug and receptacle are aligned. (See Figure 12.)

Step 6   Close the chassis using the procedure in the "Closing the Chassis" section.

Step 7   Plug the Cisco RPS power cable into the jack in the connector panel.

Step 8   If you are replacing a power supply with an adapter plate, apply the label (supplied) as shown in Figure 14.


Figure 14: Cisco RPS Adapter Plate Label


Removing the Cisco RPS Adapter Plate

Step 1   Open the chassis by following the procedures and warnings in the "Opening the Chassis" section.

Step 2   Unplug the Cisco RPS power cable from the adapter plate.

Caution To prevent ESD damage, avoid touching any components or functional modules except the power supply. With the power source disconnected, the chassis is not grounded.

Step 3   Remove the single screw from the rear of the chassis between the power connection and the switch.

Step 4   Unplug the connector attaching the power wires to the main circuit board. (See Figure 10.)

Step 5   Carefully separate the RPS adapter plate from the rear panel.

Closing the Chassis

This section describes how to close the chassis by installing the cover.

Step 1   Position the two chassis sections as shown in Figure 15.

Step 2   Press the two chassis sections together:

Caution To fit the two sections together, it might be necessary to work them together at one end and then the other, working back and forth; use care to prevent bending of the chassis edges.

Figure 15: Installing the Chassis Cover


Step 3   When the two sections fit together snugly, turn the chassis so that the bottom is facing up, with the front panel toward you.

Step 4   Replace the cover screw. The recommended screw torque is 8 to 9 inch-lb (0.90 to 1.02 N·m).

Step 5   Reinstall the chassis on the wall, rack, desktop, or table.

Step 6   Reconnect all cables, and connect a console terminal, if required.

Step 7   Turn ON power to the chassis. For DC-powered units, observe the warning below:

Warning After wiring the DC power supply, remove the tape from the circuit breaker switch handle and reinstate power by moving the handle of the circuit breaker to the ON position.

Obtaining Documentation

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.

Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).

Obtaining Technical Assistance

Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco.

Cisco Connection Online

Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.

You can access CCO in the following ways:

You can e-mail questions about using CCO to cco-team@cisco.com.

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.

To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.

To contact by e-mail, use one of the following:

Language

E-mail Address

 English


 tac@cisco.com


 Hanzi (Chinese)


 chinese-tac@cisco.com


 Kanji (Japanese)


 japan-tac@cisco.com


 Hangul (Korean)


 korea-tac@cisco.com


 Spanish


 tac@cisco.com


 Thai


 thai-tac@cisco.com

In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:

Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate and value your comments.





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Posted: Wed Aug 2 14:21:33 PDT 2000
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