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IMPORTANT---Please read this document for updated system requirements for
Cisco Access Manager (CAM) Software Release 3.0.
These release notes describe installation and configuration issues, caveats, and tips for CAM 3.0. Use these release notes in conjunction with the Cisco Access Manager Software Installation and Configuration Guide and CD-ROM booklet for Release 3.0.
These release notes discuss the following topics:
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To install CAM, you must have the following:
| Number of Ports CAM Will Support | System | Number of CPUs | RAM | CPU Speed | Disk Space | Swap Space | Oracle Database Tablespace |
|---|---|---|---|---|---|---|---|
12,000 | Ultra 60 | 2 | 512 MB | 360 MHz | 8 GB | 512 MB | 3.9 GB |
8,400 | Ultra 2 | 1 | 512 MB | 300 MHz | 8 GB | 512 MB | 2.9 GB |
Table 1 lists the shelves for the Cisco AccessPath system stacks (Cisco AccessPath-TS3 and Cisco AccessPath-LS3) and the Cisco System Controller, and the release of Cisco IOS software that each shelf is running. CAM will operate properly if each of the shelves in the Cisco AccessPath system and System Controller are running the correct software release, listed in Table 1:
| Shelf | Software Release |
|---|---|
Cisco AS5300 | 11.2(10a)P |
Cisco 7206 | 11.2(10a)P |
Cisco 3640 (Console Management Shelf) | 11.2(10a)P |
Catalyst 50021 | 2.4(3) |
Cisco AS5800 | 11.3(5.1)AA |
Cisco 3640 (System Controller) | 11.3(5.1)AA |
| 1Catalyst 5002 runs Catalyst software, not Cisco IOS software. |
This section describes requirements for oracle user logins for installation and autoboot.
If the oracle login is enabled for interactive mode, the installation or boot will hang. This usually happens if the login scripts, such as .cshrc, .login, and .profile, invoke the coraenv or oraenv scripts provided by Oracle. If these scripts are invoked by the oracle user login and if the ORAENV_ASK variable is set to YES (default) before invocation, then interactive environment variable settings confirmations are required. This is not possible during the CAM installation or at boot time.
The following example for C shell shows how to request non-interactive coraenv script operation.
In the oracle user .cshrc file (or similar startup file), add the following lines to clear the ORAENV_ASK environment variable:
setenv ORAENV_ASK NO source /opt/bin/coraenv [or an alternate location] unsetenv ORAENV_ASK
The CAM installation package contains scripts for automatically creating the CAM database. For more information on the CAM database installation, refer to the README.database file on the CD-ROM in the cdrom0/CSCOcam/reloc directory. After installation, this file is also included in the /opt/CSCOcam directory.
The following issues are related to the Netscape browser software.
CAM supports Netscape browser (Communicator or Navigator) Version 4.05 for Solaris 2.6, Windows NT 4.0, and Windows 95. If you do not have the Windows version for the Netscape browser, you can FTP the executable file cp32e405.exe from the /opt/CSCOcam/win directory, and run the executable to install a copy on your machine.
 | Caution CAM supports Netscape browser Version 4.05 only. CAM does not support Version 4.06 or later. For more information on why it does not work, see the "CAM Does Not Work with Netscape Browser Version 4.06" section. |
See the following table for more information on using your Netscape browser for the various platforms:
| Platform for Netscape Browser | Netscape Browser Automatically Installed? | Location of Netscape Browser |
|---|---|---|
Solaris 2.6 (UNIX) | Yes | /opt/CSCOcam/navigator-v405/netscape |
Windows NT 4.0/Windows 95 (32-bit versions) | No1 | /opt/CSCOcam/win/cp32e405.exe |
If multiple windows of your Netscape browser are running CAM on the same machine, the user interface (UI) push will only take effect on the first window that you started. This is because Netscape has only one virtual machine (VM) for every Netscape browser window running on one machine.
To download, store, and view HTML reports graphs on your computer, you need a copy of an applet called graph.class in the directory where you store your HTML graph files. To set up HTML graph reports viewing:
Step 1 In your Netscape browser, open the http://cam_server_name/results/ Web site (where cam_server_name is the name you have assigned to your CAM server).
Step 2 Download the graph.txt file to the directory on your hard drive where you will be saving and opening HTML graph reports.
(a) Press Shift and use the left mouse button to click the graph.txt icon.
(b) In the Save As... dialog box, select the directory where you will be storing the HTML graphs you want to view. Click Save.
Step 3 Rename the graph.txt file as graph.class.
You can now view any of the graphical HTML reports in this directory. You can also copy this graph.class file to any other directory from which you will be opening HTML graph reports.
This section contains software caveats and suggestions for optimum use of CAM Software Release 3.0. Where applicable, the software caveat includes the Cisco DDTS tracking number enclosed in square brackets: [CSCdjxxxxx].
This section describes software UI caveats.
This is because of a bug in the Java Management Application Programming Interface (JMAPI) tree widget. [CSCdj87899]
 | Tips |
Deselect the device name by selecting a different tree item.
The Netscape browser uses cached information instead of retrieving from the server. [CSCdk31185]
| Tips |
Restart your Netscape browser.
The call count HTML tables for ApmTrafficProfile and ApmTrafficLoad might sometimes have entries with No Data strings, during the initial polling cycles. This occurs even after waiting for the required minimum number (three) of polling cycles. This inconsistent problem is difficult to reproduce.
The report generation currently excludes the records from the apm_hist_channels when the number of CURRENT CALL COUNT is less than OLD CALL COUNT, while displaying the call count HTML table. This condition can occur:
When the device is rebooted or the counter is reset. Sometimes, reboot can happen more than once between two polling cycles. In this case, you should synchronize the data and consider the old call counts to be 0, and display only the current call count which may be a delta value. No Data strings may be displayed because it is possible to have the number of OLD CALL COUNT greater than CURRENT CALL COUNT.
It is acceptable for the No Data string to be displayed in the HTML table in addition to the initial polling cycles when the following conditions are met:
1. A shelf is not reachable.
2. A Primary Rate Interface (PRI) is not reachable. [CSCdk24643]
If a Stack Modify operation is scheduled, you can go to the Task Manager to view the status of the operation. If the operation fails, the status indicating failure is displayed. Generally, the reason for the failure is also displayed. However, for a failed scheduled Stack Modify, it is not displayed. [CSCdk27055]
| Tips |
You can find the reason why the operation failed by going to the ApmCron.log file and searching for errors for the scheduled Stack Modify operation.
When a group, stack, shelf, or user is deleted, all history of these objects is also deleted. [CSCdk33957]
On some Monitor screens, the poll time is displayed as retrieving data or N/A. In other cases, No Data Available is displayed on the screen. [CSCdk42564]
| Tips |
Go to /opt/CSCOcam/db/ck_db_local.sh, and run this script file to determine if the database is up.
Stack values are greater than the sum of the individual shelves. It appears as though the totals of the packet drops from the previous poll are included in the stack totals. Additionally, the shelf totals omit the number of packets discarded. [CSCdk43782]
This section describes software configuration caveats.
Configuration of devices over Ethernet fails if the Cisco IOS software running on the devices is Release 11.3(5.3) or later. [CSCdk45961]
| Tips |
Use Cisco IOS Release 11.3(5.1) on your devices if you want to configure them over the Ethernet. Do not use Cisco IOS Release 11.3(5.3) or later on your devices to configure them over the Ethernet because this operation will fail. If you do use Cisco IOS Release 11.3(5.3) or later, then you will need to configure the devices through the terminal server.
When downloading a large configuration file to a Cisco AS5800, CAM may receive an invalid command response from the router concerning some valid command-line interface (CLI) commands. [CSCdk43519]
| Tips |
1. Try the operation again.
2. Use the copy tftp startup command on the router to load the configuration file directly into the startup configuration file, and reload the router.
If the Cisco 3640 in a Cisco AccessPath system stack is not configured to use AAA, and it is configured to require login and password authentication through its console connection, CAM will not be able to configure any stack devices through the Cisco 3640. [CSCdk42033]
| Tips |
Configure the Cisco 3640 with AAA first.
If you try to edit a configuration or template file greater than 28,672 bytes, you will receive an error message, such as:
"my_temp too large. Please edit '/tmp/my_temp' on CAM server then import it again"
or
"my_cfg too large. Please edit '/tmp/my_cfg.xxx' on CAM server then import it again"
where xxx is the shelf state ID number of this configuration file. [CSCdk28825]
| Tips |
Take these steps:
Step 1 Telnet to the CAM server, and use an editor, such as vi or emacs, to edit the file in the /tmp directory.
Step 2 Rename the file.
Step 3 Delete the name from the graphical user interface (GUI) first to use the same name in the configuration and template manager.
Step 4 Import the modified file from the CAM server.
Step 5 Remove your file from the /tmp directory if you do not need it anymore. Importing the file does not automatically remove it from the CAM server.
If the Catalyst 5002 is created after the Cisco 3640, then the Network Time Protocol (NTP) command is incorrect. [CSCdk46186]
| Tips |
Log in to the Catalyst 5002, and enter the set ntp server IP address of 3640 Loopback1 command in enable mode.
This is because the Cisco IOS software does not display the linecode and framing commands for the E1 controllers. During the modify procedure, CAM compares the running configuration with the configuration downloaded by CAM. Since the running configuration does not match the downloaded configuration, CAM reconfigures the controllers. The reconfiguration results in the serial interfaces being deleted and readded by the Cisco IOS software. You are not able to see the deletion and addition. The following is an example of how the Cisco IOS software configures the serial interface:
interface Serial5/0/0:15no ip address no logging event link-status isdn switch-type primary-5ess no cdp enable
! interface Serial5/0/1:15no ip address no logging event link-status isdn switch-type primary-5ess no cdp enable
| Tips |
Do another modify without changing anything.
This section describes a Netscape browser caveat.
The Java Abstract Windowing Toolkit (AWT) implementation changed between versions 4.05 and 4.06. [CSCdk46094]
| Tips |
Use Netscape browser Version 4.05 only. For more information on installing Version 4.05, see the "CAM Requires Netscape Browser Version 4.05" section.
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Posted: Fri Jun 11 08:02:37 PDT 1999
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