Resource Management Worksheets

Cisco RPMS supports two types of resource management: DNIS-based resource management and default customer profile resource management.

The following table shows the Cisco RPMS resource management process:

1. Locates specific DNIS group or default DNIS group. If not found, call is rejected.

2. Matches assigned DNIS group with customer profile or default customer profile. In no match call is rejected.

3. Assigns resource. If resource is unavailable, call treatement applied.

1. Locates specific DNIS group or default DNIS group. If not found, call is rejected.	2. Matches assigned DNIS group with customer profile or default customer profile. In no match call is rejected.	3. Assigns resource. If resource is unavailable, call treatement applied.

DNIS-based Resource Management

After call discrimination and before answering the call, Cisco RPMS matches the called DNIS number with the configured DNIS groups and one of the following occurs:

If the DNIS number belongs to a customer profile, Cisco RPMS applies the session limits and resource assignments configured for the customer profile.
If the DNIS number does not belong to a customer profile and a default customer profile exists for the call type, the call is accepted and resources are assigned.
If the DNIS number does not belong to a customer profile and a default customer profile does not exist, the call is rejected.

Related Cisco RPMS Commands

To create customer profiles, select Configuration > Customers.
To create DNIS groups, select Configuration > DNIS.
To create pointers to resource groups on the NAS, select Configuration > Resources.

Related Cisco IOS Commands

To create resource groups, use the resource-pool group resource command.

Completing the DNIS-Based Resource Management Worksheet

Whenever you add a customer or service type that uses DNIS-based resource management, complete the DNIS-Based Resource Management Worksheet.

Table C-1 is a sample of the DNIS-Based Resource Management Worksheet.

DNIS Group	DNIS Numbers	Call Type	Resource Groups	Resource Service
Customer_1 Async	4085551000 4085551001 4085571000 4085571001 4085591000	Modem	Async_1	Service_1
Customer_2Asnyc	Default DNIS Group	Modem	Async_2
Customer_1 Digital	4085552000 4085552001 4085552002	Digital	Digital_1

Table C-1: Resource Management Worksheet

DNIS Group DNIS Numbers Call Type Resource Groups Resource Service

Customer_1 Async

4085551000
4085551001
4085571000
4085571001
4085591000

Modem

Async_1

Service_1

Customer_2Asnyc

Default DNIS Group

Modem

Async_2

Customer_1 Digital

4085552000
4085552001
4085552002

Digital

Digital_1

Note Although this table shows resource groups associated with DNIS Groups and DNIS numbers, they are not directly associated. All associations occur through the customer profile.

DNIS-Based Resource Management Worksheet

Use this worksheet for DNIS-based resource management. To configure resource management for a customer or service type, complete the worksheets and do the following:

Create a customer profile
Configure resource packages and add them to the customer profile
Create DNIS groups and add them to the customer profile

The following information must be entered in the customer profile:

Customer profile name:

Sessions:

Overflow sessions:

Enter resource management information in the following table. For more resources, use the "DNIS-Based Resource Management Worksheet worksheet.

Table C-2: Resource Management Worksheet

DNIS Group DNIS Numbers Resource Groups Resource Service

Note Add call types that should not access these DNIS groups to the call discrimination worksheet.

DNIS-Based Resource Management Worksheet: Page __

Table C-3: DNIS Groups (continued)

DNIS Group DNIS Numbers Resource Groups Resource Service

Note Add call types should not access this DNIS group to the call discrimination worksheets.

Default Customer Profile Resource Management

For default customer profile resource management, a default customer profile is used to answer all calls made through DNIS numbers that are not assigned to a customer profile.

Completing the Default Customer Profile Resource Management Worksheet

Whenever you add a call type that uses default customer profile resource management, complete the Default Customer Profile Resource Management Worksheet.

Table 0-1 is a sample of the Default Customer Profile Resource Management Worksheet.

Table 0-1: Resource Management Worksheet

Resource Group Resource Service (optional)

Digital_1

Digital_2

Async_1

Async_2

Default Customer Profile Resource Management Worksheet

To configure default customer profile resource management, complete the worksheets and do the following:

Create a separate default customer profile for each supported call type.
Add the default DNIS group to the default customer profile.
Configure resource groups and add them to the customer profile.

Enter resource information in the following table. For more resources, see the "Resource Management Worksheet worksheet.

Table C-4: Resource Worksheet

Resource Group Resource Service (optional)

Resource Management Worksheet: Additional Resources Page _

Table C-5: Resource Worksheet (continued)

Resource Group Resource Service (optional)

Table of Contents

Resource Management Worksheets