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This appendix contains a partial list of system messages for CiscoSecure ACS, an explanation of their meanings, and recommended action to resolve any problems.
Error Message Could not initialize Crypto module
Explanation The Microsoft Crypto API failed to initialize.
Recommended Action Make sure you are running the U.S. version of Windows NT. Make sure the Crypto API files are not missing or corrupted.
Error Message Failed to initialize working directories/files
Explanation The Registry might be corrupt, or the files under the CSAuth folder might be missing or busy.
Recommended Action Reinstall CiscoSecure ACS.
Error Message One or more registry entries were missing/corrupt
Explanation The CSAuth Registry either is corrupt or has missing values.
Recommended Action Reinstall CiscoSecure ACS.
Error Message Auth server down: Could not change Password
Explanation CSMon could not change the password of the test account.
Recommended Action No action required.
Error Message <name>: Authenticated
Explanation CSMon obtained an authentication via a CiscoSecure service.
Recommended Action No action required.
Error Message <name>: Failed to authenticate on test account
Explanation CSMon failed to get an authentication via a CiscoSecure service.
Recommended Action No action required.
Error Message <name>: Failed to logon to test account.
Explanation CSMon failed to log in via a CiscoSecure service.
Recommended Action No action required.
Error Message <name>: Failed to logoff from test account
Explanation CSMon failed to log off via a CiscoSecure service.
Recommended Action No action required.
Error Message <name>: Logged Off
Explanation CSMon logged off via a CiscoSecure service.
Recommended Action No action required.
Error Message <name>: Logged On
Explanation CSMon obtained a login via a CiscoSecure service.
Recommended Action No action required.
Error Message Monitoring of <name> stopped as a service <name> was stopped properly
Explanation A CiscoSecure service was shut down because a service it depended on has been shut down.
Recommended Action No action required.
Error Message Problem Authenticating from <name>. Got as far as <phase>
Explanation CSMon could not authenticate a test account via a CiscoSecure service.<phase> is one of the following:
Recommended Action No action required.
Error Message Problem Logging on to <name>. Got as far as <phase>
Explanation CSMon could not log on to the named account via a CiscoSecure service. <phase> is one of the following:
Recommended Action No action required.
Error Message Problem Logging Off from <name>. Got as far as <phase>
Explanation CSMon could not logoff from the named account via a CiscoSecure service.<phase> is one of the following:
Recommended Action No action required.
Error Message Problem Logging on to <name>. Got as far as <phase>.
Explanation CSMon could not log on to the named account via a CiscoSecure service. <phase> is one of the following:
Recommended Action No action required
Error Message Service <name> could not be restarted
Explanation CSMon has failed to restart the named CiscoSecure service.
Recommended Action Manually start the applicable service from the command line or the Start: Control Panel: Services window.
Error Message Service <name> has been restarted so monitoring will now continue
Explanation The named CiscoSecure service has been restarted via the Windows NT Service Manager.
Recommended Action No action required.
Error Message Service <name> has been stopped properly. Monitoring will suspend until the service is restarted
Explanation The named CiscoSecure service was shut down via the Windows NT Service Manager
Recommended Action No action required.
Error Message Service <name> in transition state for too long... giving up
Explanation CSMon waits only so long before giving up on a transitory service.
Recommended Action No action required.
Error Message Service <name> in transition/unknown state... will try again
Explanation Windows NT Service Manager does not know what state a service is in.
Recommended Action No action required.
Error Message Service <name> not running: will attempt to restart
Explanation CSMon has detected that the named CiscoSecure service is not running.
Recommended Action No action required.
Error Message Service <name> re-started OK
Explanation CSMon has restarted the named CiscoSecure service
Recommended Action No action required.
Error Message Cannot replicate to '<name>' - server not responding
Explanation The named destination CiscoSecure ACS system was unreachable
Recommended Action Check the connectivity between the remote CiscoSecure ACS and the replicating ACS. Verify that the IP address of the AAA server is correct under AAA entry.
Error Message Database synchronization with host <name> failed - refer to CSAuth log file
Explanation Part of the configuration set could not be sent to the named CiscoSecure ACS.
Recommended Action Check the CSAuth log file to view the cause of the failure. The CSAuth log file is located in Program Files\CiscoSecure ACS v2.4\CSAuth\logs.
Error Message Failed to send one or more files to host '<name>'
Explanation Part of the replication set was not successfully sent to the remote CiscoSecure ACS.
Recommended Action Check the connectivity between the remote CiscoSecure ACS and the replicating ACS. Verify that the IP address of the AAA server is correct under AAA entry.
Error Message Host '<name>' has denied replication request
Explanation Remote CiscoSecure ACS did not authorize replication.
Recommended Action Verify that the remote ACS is accepting replication in the System Configuration: CiscoSecure Database Replication window.
Error Message Host '<name>' not replied to replication request - possibly dead
Explanation Remote CiscoSecure ACS did not respond to replication commit command.
Recommended Action Check the systems' connectivity.
Error Message Host '<name>' not configured to receive any matching information
Explanation The remote CiscoSecure ACS is not configured to accept the information offered.
Recommended Action Verify that the remote ACS has at least some replication components checked.
Error Message Inbound database replication from host '<name>' denied
Explanation Remote CiscoSecure ACS not authorized to replicate to this CiscoSecure ACS.
Recommended Action Configure the remote CiscoSecure ACS to replicate to this CiscoSecure ACS.
Error Message Inbound database replication from remote host has errors - refer to CSAuth logfile
Explanation Inbound replication failed or was only partially successful.
Recommended Action Check the CSAuth log file to view the cause of the error. The CSAuth log file is located in Program Files\CiscoSecure ACS v2.4\CSAuth\logs.
Error Message Initiating outbound database replication
Explanation CSAuth has started to replicate configuration information to another CiscoSecure ACS.
Recommended Action No action required.
Error Message Outbound database replication completed
Explanation CSAuth has completed replication.
Recommended Action No action required.
Error Message Outbound database replication failed - refer to CSAuth log file
Explanation Replication failed or was only partially successful.
Recommended Action Check the CSAuth log file to view the cause of the failure. The CSAuth log file is located in Program Files\CiscoSecure ACS v2.4\CSAuth\logs.
Error Message Auth type not supported by External DB
Explanation External DLL is not configured for requested authentication type.
Recommended Action No action is required.
Error Message Cached token rejected/expired
Explanation The cached token is incorrect or has expired.
Recommended Action Enter or re-enter the correct token.
Error Message Failed to Allocate IP Address For User
Explanation Internal error.
Recommended Action The ACS pool has run out of available IP addresses. Extend the IP address ranges.
Error Message Key Mismatch
Explanation The NAS secret key did not match the CiscoSecure ACS configured key.
Recommended Action Check the shared key between the ACS and the AAA Server.
Posted: Fri Sep 24 11:17:02 PDT 1999
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