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Cisco AS5x00 MICA 6-Port and 12-Port Modem Module Portware/Cisco IOS Software Compatibility Matrixes

Cisco AS5x00 MICA 6-Port and 12-Port Modem Module Portware/Cisco IOS Software Compatibility Matrixes

September 19, 2000

This document contains software compatibility matrixes for Cisco MICA 6-port and 12-port modem modules and includes the following sections:

Portware Feature Descriptions

Table 1 contains descriptions of released portware versions. It should be assumed that each new release has fixes on top of the code base of the previous release in addition to the new features listed in Table 1.


Table 1: Cisco AS5x00 Portware Feature Descriptions
Portware Version New Feature Description

8.2.1.11

Maintenance release for Personal Handyphone (PHS) Internet Access Forum Standard (PIAFS)

8.2.1.01

Personal Handyphone (PHS) Internet Access Forum Standard (PIAFS)

2.7.2.0

IPDC support, PPP enhancements

2.7.1.0

V.110 terminal adapter support

2.6.2.0

Resource Pool Management (RPM) support

2.6.1.0

Introduce SS7 support

2.5.1.0

V.90 and Cisco DialOut Utility for fax/data

2.3.1.0

R1 support and K56flex maintenance

2.2.3.0

K56flex

2.0.1.7

Initial V.34 release

1Cisco MICA Portware Version 8.2.1.0 and Version 8.2.1.1 are special releases for PIAFS customers. PIAFS is an error-correcting link layer protocol used in Japan over PHS digital server networks. PIAFS Version 2.0 requires Cisco IOS Software Release 12.1(3)T and is supported on Cisco AS5300 universal access servers. Contact your account representative for information about obtaining Cisco MICA portware for PIAFS.

Cisco AS5200 Compatibility Information

The following sections contain compatibility information for the Cisco AS5200 universal access server listed by portware version.

Note   The compatibility matrixes below indicate the earliest version of a given Cisco IOS software branch that is compatible with the listed portware. If the indicated version of Cisco IOS software is not available on CCO (Cisco Connection Online) for any reason, any subsequent Cisco IOS software version of the same branch will also work. However, it is advisable to use the recommended Cisco IOS software/portware pairs listed in Table 3 whenever possible.


Table 2: Cisco AS5200 Portware-to-Cisco IOS Software Compatibility Matrix
Solution Supported Portware Version Compatible Cisco IOS Software1

V.110 terminal adapter

  • 2.7.2.02

  • 2.7.1.03

12.0(5)T4, 12.1(1), 12.1(1)T, and 12.1(1)AA

Resource Pool Management (RPM) and RPM Server (RPMS)

  • 2.7.2.0

  • 2.7.1.03

  • 2.6.2.0

12.0(4)XI12, 12.0(5)T2, 12.1(1), 12.1(1)T, and 12.1(1)AA

SS7 support when used with Cisco SC2200

  • 2.7.2.0

  • 2.7.1.03

  • 2.6.2.0

  • 2.6.1.0

11.3(7)AA2, 12.0(3)T, 12.0(4)XJ, 12.0(4)XI12, 12.1(1), 12.1(1)T, and 12.1(1)AA

Cisco DialOut Utility for fax/data

  • 2.7.2.0

  • 2.7.1.03

  • 2.6.2.0

  • 2.6.1.0

  • 2.5.1.0

11.3(6)T1, 11.3(6)AA1, 12.0(2), 12.0(2)T, 12.0(4)XJ, 12.0(4)XI14, 12.0(5)T4, 12.1(1), 12.1(1)T, and 12.1(1)AA

V.90

  • 2.7.2.0

  • 2.7.1.03

  • 2.6.2.0

  • 2.6.1.0

  • 2.5.1.0

11.3(6)T1, 11.3(6)AA1, 12.0(1), 12.0(1)T, 12.0(4)XJ, 12.0(4)XI14, 12.1(1), 12.1(1)T, and 12.1(1)AA

R1 support

  • 2.7.2.0

  • 2.7.1.03

  • 2.6.2.0

  • 2.6.1.0

  • 2.5.1.0

  • 2.3.1.0

11.3(3)T, 11.3(6)AA1, 12.0(1), 12.0(1)T, 12.0(4)XJ, 12.0(4)XI14, 12.0(5)T4, 12.1(1), 12.1(1)T, and 12.1(1)AA

K56flex

  • 2.7.2.0

  • 2.7.1.03

  • 2.6.2.0

  • 2.6.1.0

  • 2.5.1.0

  • 2.3.1.0

  • 2.2.3.0

11.3(2)T, 11.3(6)AA1, 12.0(1), 12.0(1)T, 12.0(4)XJ, 12.0(4)XI14, 12.0(5)T4, 12.1(1), 12.1(1)T, and 12.1(1)AA

V.34

  • 2.7.2.0

  • 2.7.1.03

  • 2.6.2.0

  • 2.6.1.0

  • 2.5.1.0

  • 2.3.1.0

  • 2.2.3.0

  • 2.0.1.7

11.3(2)T, 11.3(6)AA1, 12.0(1), 12.0(1)T, 12.0(4)XJ, 12.0(4)XI14, 12.0(5)T4, 12.1(1), 12.1(1)T, and 12.1(1)AA

1See Table 3 for recommended portware-to-Cisco IOS software combinations.
2Cisco MICA Portware Version 2.7.2.0 is backward compatible with Cisco IOS software releases prior to 12.(3)T, but some features are only available with the specific Cisco IOS software releases listed.
3Cisco MICA Portware Version 2.7.1.0 requires minimum Cisco IOS Software Release 12.0(4)XI1, 12.0(5)T, or 12.1(1)
4You can use the spe configuration command to download portware for Cisco IOS Software Releases 12.0(4)XI1, 12.0(5)T, and higher


Table 3: Recommended Portware/Cisco IOS Software Combinations for the Cisco AS5200
Solution Supported Portware Version Recommended Cisco IOS Software

V.110 terminal adapter

  • 2.7.2.0

12.1(2a)

Resource Pool Management (RPM) and RPM Server (RPMS)

  • 2.7.2.0

  • 2.6.2.0

12.0(7)T, 12.1(2a)

SS7 support when used with Cisco SC2200

  • 2.7.2.0

  • 2.6.2.0

11.3(11a)AA, 12.0(4)XJ4, 12.0(7)T, 12.1(2a)

Cisco DialOut Utility for fax/data

  • 2.7.2.0

  • 2.6.2.0

11.3(11a)T1, 11.3(11a)AA, 12.0(11), 12.0(4)XJ4, 12.0(7)T, 12.1(2a)

V.90

  • 2.7.2.0

  • 2.6.2.0

11.3(11a)T1, 11.3(11a)AA, 12.0(11), 12.0(4)XJ4, 12.0(7)T, 12.1(2a)

R1 support

  • 2.7.2.0

  • 2.6.2.0

11.3(11a)T1, 11.3(11a)AA, 12.0(11), 12.0(4)XJ4, 12.0(7)T, 12.1(2a)

K56flex

  • 2.7.2.0

  • 2.6.2.0

11.3(11a)T1, 11.3(11a)AA, 12.0(11), 12.0(4)XJ4, 12.0(7)T, 12.1(2a)

V.34

  • 2.7.2.0

  • 2.6.2.0

11.3(11a)T1, 11.3(11a)AA, 12.0(11), 12.0(4)XJ4, 12.0(7)T, 12.1(2a)


Table 4: Cisco AS5200 Cisco IOS Software Bundled Portware Matrix
Portware Version Cisco IOS Software Release

2.6.2.0

11.3(11)AA, 12.(4)XJ, 12.0(5)T, 12.0(4)XI1

2.5.1.0

11.3(8)T, 11.3(8)AA, 12.0(3), 12.0(3)T

2.3.1.0

11.3(5)T, 11.3(5)AA, 12.0(1), 12.0(1)T

2.0.1.7

11.3(2)T, 11.3(4)AA

Note   Only one portware version is bundled in with each Cisco IOS Software Release on the Cisco AS5200. The older portware version becomes unbundled when a newer portware version is bundled and released.

Cisco AS5300 Compatibility Information

The following sections contain compatibility information for the Cisco AS5300 universal access server listed by portware version. Use the following tables to match portware versions to the tested minimum Cisco IOS Software Release.

Note   The compatibility matrixes below indicate the earliest version of a given Cisco IOS software branch that is compatible with the listed portware. If the indicated version of Cisco IOS software is not available on CCO (Cisco Connection Online) for any reason, any subsequent Cisco IOS software version of the same branch will also work.


Table 5: Cisco AS5300 Portware-to-Cisco IOS Software Matrix
Solution Supported Portware Version Compatible Cisco IOS Software

Personal Handyphone (PHS) Internet Access Forum Standard (PIAFS)1

  • 8.2.1.1

12.1(3)T

Personal Handyphone (PHS) Internet Access Forum Standard (PIAFS)1

  • 8.2.1.0

12.1(2a)XH

V.110 terminal adapter

  • 2.7.2.02

  • 2.7.1.03

11.2P, 12.0(5)T4, 12.1(1), 12.1(1)T, and 12.1(1)AA

Resource Pool Management (RPM) and RPM Server (RPMS)

  • 2.7.2.0

  • 2.7.1.03

  • 2.6.2.0

11.2P, 12.0(4)XI12, 12.0(5)T, 12.1(1), 12.1(1)T, and 12.1(1)AA

SS7 support when used with Cisco SC2200

  • 2.7.2.0

  • 2.7.1.03

  • 2.6.2.0

  • 2.6.1.0

11.2P, 11.3(7)AA2, 12.0(3)T, 12.0(4)XJ, 12.0(4)XI1, 12.1(1), 12.1(1)T, and 12.1(1)AA

Cisco DialOut Utility for fax/data

  • 2.7.2.0

  • 2.7.1.03

  • 2.6.2.0

  • 2.6.1.0

  • 2.5.1.0

11.2P, 11.3(6)T1, 11.3(6)AA1, 12.0(2), 12.0(2)T, 12.0(4)XJ, 12.0(4)XI1, 12.0(5)T, 12.1(1), 12.1(1)T, and 12.1(1)AA

V.90

  • 2.7.2.0

  • 2.7.1.03

  • 2.6.2.0

  • 2.6.1.0

  • 2.5.1.0

11.2P, 11.3(6)T1, 11.3(6)AA1, 12.0(1), 12.0(1)T, 12.0(4)XJ, 12.0(4)XI1, 12.1(1), 12.1(1)T, and 12.1(1)AA

R1 support

  • 2.7.2.0

  • 2.7.1.03

  • 2.6.2.0

  • 2.6.1.0

  • 2.5.1.0

  • 2.3.1.0

11.2P, 11.3(3)T, 11.3(6)AA1, 12.0(1), 12.0(1)T, 12.0(4)XJ, 12.0(4)XI1, 12.0(5)T, 12.1(1), 12.1(1)T, and 12.1(1)AA

K56flex

  • 2.7.2.0

  • 2.7.1.03

  • 2.6.2.0

  • 2.6.1.0

  • 2.5.1.0

  • 2.3.1.0

  • 2.2.3.0

11.2P, 11.3(2)T, 11.3(6)AA1, 12.0(1), 12.0(1)T, 12.0(4)XJ, 12.0(4)XI1, 12.0(5)T, 12.1(1), 12.1(1)T, and 12.1(1)AA

V.34

  • 2.7.2.0

  • 2.7.1.03

  • 2.6.2.0

  • 2.6.1.0

  • 2.5.1.0

  • 2.3.1.0

  • 2.2.3.0

  • 2.0.1.7

11.2P, 11.3(2)T, 11.3(6)AA1, 12.0(1), 12.0(1)T, 12.0(4)XJ, 12.0(4)XI1, 12.0(5)T, 12.1(1), 12.1(1)T, and 12.1(1)AA

1Cisco MICA Portware Version 8.2.1.0 and Version 8.2.1.1 are special releases for PIAFS customers. PIAFS is an error-correcting link layer protocol used in Japan over PHS digital server networks. PIAFS Version 2.0 requires
Cisco IOS Software Release 12.1(3)T and is supported on Cisco AS5300 universal access servers. Contact your account representative for information about obtaining Cisco MICA portware for PIAFS.
2Cisco MICA Portware Version 2.7.2.0 is backward compatible with Cisco IOS software releases prior to 12.(3)T, but some features are only available with the specific Cisco IOS software releases listed.
3Cisco MICA Portware Version 2.7.1.0 requires minimum Cisco IOS Software Release 12.0(4)XI1, 12.0(5)T, or 12.1(1)
4You can use the spe configuration command to download portware for Cisco IOS Software Releases 12.0(4)XI1, 12.0(5)T, and higher

Note   Only one portware version is bundled in with each Cisco IOS Software Release. The older portware version becomes unbundled when a newer portware version, which is bundled, is released.


Table 6: Recommended Portware/Cisco IOS Software Combinations for the Cisco AS5300
Solution Supported Portware Version Recommended Cisco IOS Software

PIAFS1

  • 8.2.1.1

  • 8.2.1.0

12.1(3)T

12.1.(2a)XH

V.110 terminal adapter

  • 2.7.2.0

12.1(2a)

Resource Pool Management (RPM) and RPM Server (RPMS)

  • 2.7.2.0

  • 2.6.2.0

12.0(7)T, 12.1(2a)

SS7 support when used with Cisco SC2200

  • 2.7.2.0

  • 2.6.2.0

11.3(11a)AA, 12.0(4)XJ4, 12.0(7)T, 12.1(2a)D

Cisco DialOut Utility for fax/data

  • 2.7.2.0

  • 2.6.2.0

11.3(11a)T1, 11.3(11a)AA, 12.0(11), 12.0(4)XJ4, 12.0(7)T, 12.1(2a)

V.90

  • 2.7.2.0

  • 2.6.2.0

11.2(22a)P, 11.3(11a)T1, 11.3(11a)AA,12.0(11), 12.0(4)XJ4, 12.0(7)T, 12.1(2a)

R1 support

  • 2.7.2.0

  • 2.6.2.0

11.2(22a)P, 11.3(11a)T1, 11.3(11a)AA,12.0(11), 12.0(4)XJ4, 12.0(7)T, 12.1(2a)

K56flex

  • 2.7.2.0

  • 2.6.2.0

11.2(22a)P, 11.3(11a)T1, 11.3(11a)AA,12.0(11), 12.0(4)XJ4, 12.0(7)T, 12.1(2a)

V.34

  • 2.7.2.0

  • 2.6.2.0

11.2(22a)P, 11.3(11a)T1, 11.3(11a)AA,12.0(11), 12.0(4)XJ4, 12.0(7)T, 12.1(2a)

1Cisco MICA Portware Version 8.2.1.0 and Version 8.2.1.1 are special releases for PIAFS customers. PIAFS is an error-correcting link layer protocol used in Japan over PHS digital server networks. PIAFS Version 2.0 requires
Cisco IOS Software Release 12.1(3)T and is supported on Cisco AS5300 universal access servers. Contact your account representative for information about obtaining Cisco MICA portware for PIAFS.


Table 7: Cisco AS5300 Cisco IOS Software Bundled Portware
Portware Version Cisco IOS Software Release

2.7.2.0

12.0(5)T, 12.1(1), 12.1(1)T, and higher

2.7.1.0

12.1(1), 12.1(1)T

2.6.2.0

11.3(11)AA, 12.0(4)XJ, 12.0(5)T, 12.0(4)XI

2.5.1.0

11.2(18)P, 11.3(8)T, 11.3(8)AA, 12.0(3), 12.0(3)T

2.3.1.0

11.2(16)P, 11.3(5)T, 11.3(5)AA, 12.0(1), 12.0(1)T

2.0.1.7

11.2(9)XA1, 11.2(9)P1, 11.3(2)T, 11.3(4)AA

Cisco AS5800 Compatibility Information

The following sections contain compatibility information for the Cisco AS5800 universal access server listed by portware version. Use the following tables to match portware versions to the tested minimum Cisco IOS Software Release.

Note   The compatibility matrixes below indicate the earliest version of a given Cisco IOS software branch that is compatible with the listed portware. If the indicated version of Cisco IOS software is not available on CCO (Cisco Connection Online) for any reason, any subsequent Cisco IOS software version of the same branch will also work.


Table 8: Cisco AS5800 Portware-to-Cisco IOS Software Matrix
Solution Supported Portware Version Compatible Cisco IOS Software

V.110 terminal adapter

  • 2.7.2.01

  • 2.7.1.0

12.0(5)T12, 12.1(1),12.1(1)T

Resource Pool Management (RPM) and RPM Server (RPMS)

  • 2.7.2.0

  • 2.7.1.0

  • 2.6.2.0

12.0(5)T12, 12.0(4)XJ, 12.1(1),12.1(1)T

SS7 support when used with Cisco SC2200

  • 2.7.2.0

  • 2.7.1.0

  • 2.6.2.0

  • 2.6.1.0

11.3(7)AA2, 12.0(5)T1, 12.0(4)XJ, 12.1(1),12.1(1)T

Cisco DialOut Utility for fax/data

  • 2.7.2.0

  • 2.7.1.0

  • 2.6.2.0

  • 2.6.1.0

  • 2.5.1.0

11.3(6)AA1, 12.0(5)T1, 12.0(4)XJ, 12.1(1),12.1(1)T

V.90

  • 2.7.2.0

  • 2.7.1.0

  • 2.6.2.0

  • 2.6.1.0

  • 2.5.1.0

11.3(6)AA1, 12.0(5)T1, 12.0(4)XJ, 12.1(1),12.1(1)T

R1 support

  • 2.7.2.0

  • 2.7.1.0

  • 2.6.2.0

  • 2.6.1.0

  • 2.5.1.0

  • 2.3.1.0

11.3(6)AA1, 12.0(5)T1, 12.0(4)XJ, 12.1(1),12.1(1)T

K56flex

  • 2.7.2.0

  • 2.7.1.0

  • 2.6.2.0

  • 2.6.1.0

  • 2.5.1.0

  • 2.3.1.0

  • 2.2.3.0

11.3(6)AA1, 12.0(5)T1, 12.0(4)XJ, 12.1(1),12.1(1)T

V.34

  • 2.7.2.0

  • 2.7.1.0

  • 2.6.2.0

  • 2.6.1.0

  • 2.5.1.0

  • 2.3.1.0

  • 2.2.3.0

  • 2.0.1.7

11.3(6)AA1, 12.0(5)T1, 12.0(4)XJ, 12.1(1),12.1(1)T

1Cisco MICA Portware Version 2.7.2.0 is backward compatible with Cisco IOS software releases prior to 12.(3)T, but some features are only available with the specific Cisco IOS software releases listed.
2You can use the spe configuration command to download portware for Cisco IOS Software Releases 12.0(4)XI1, 12.0(5)T, and higher.


Table 9: Recommended Portware/Cisco IOS Software Combinations for the Cisco AS5800
Solution Supported Portware Version Recommended Cisco IOS Software

V.110 terminal adapter

  • 2.7.2.0

  • 2.7.1.01

12.0(5)T12, 12.1(1),12.1(1)T

Resource Pool Management (RPM) and RPM Server (RPMS)

  • 2.7.2.0

  • 2.6.2.0

12.0(5)T, 12.1(1),12.1(1)T

SS7 support when used with Cisco SC2200

  • 2.7.2.0

  • 2.6.2.0

11.3(10)AA1, 12.0(5)T, 12.0(4)XJ, 12.1(1),12.1(1)T

Cisco DialOut Utility for fax/data

  • 2.7.2.0

  • 2.6.2.0

11.3(10)AA1, 12.0(5)T, 12.0(4)XJ, 12.1(1),12.1(1)T

V.90

  • 2.7.2.0

  • 2.6.2.0

11.3(10)AA1, 12.0(5)T, 12.0(4)XJ, 12.1(1),12.1(1)T

R1 support

  • 2.7.2.0

  • 2.6.2.0

11.3(10)AA1, 12.0(5)T, 12.0(4)XJ

K56flex

  • 2.7.2.0

  • 2.6.2.0

11.3(10)AA1, 12.0(5)T, 12.0(4)XJ, 12.1(1),12.1(1)T

V.34

  • 2.7.2.0

  • 2.6.2.0

11.3(10)AA1, 12.0(5)T, 12.0(4)XJ, 12.1(1),12.1(1)T

1Cisco MICA Portware Version 2.7.1.0 requires minimum Cisco IOS Software Release 12.0(4)XI1, 12.0(5)T, or 12.1(1)
2You can use the spe configuration commands to download portware for Cisco IOS Software Releases 12.0(4)XI1, 12.0(5)T, and higher.


Table 10: Cisco AS5800 Cisco IOS Software Bundled Portware Matrix
Default Portware Cisco IOS Software Release Other Bundled Portware

2.7.2.0

12.0(5)T, 12.1(1), 12.1(1)T, and higher

  • Single image

2.7.1.0

12.1(1),12.1(1)T

  • Single image

2.6.2.0

12.0(7)T,12.0(5)T,
12.0(4)XJ

  • Single image only from this point onward

2.6.2.0

11.3(9)AA, 11.3(10)AA

  • 2.5.1.5

  • 2.6.1.5

2.5.1.0

12.0(4)T

  • 2.5.1.5

  • 2.6.1.5

2.5.1.0

11.3(7)AA1

  • 2.3.1.0

  • 2.3.1.2

2.3.1.0

11.3(5)AA

  • 2.3.1.2

  • 2.2.2.2

2.3.1.0

11.3(4)AA

  • 2.2.3.0

  • 2.2.2.2

2.2.3.0

11.3(3a)AA

  • 2.2.2.2

  • 2.3.0.3

Note   Cisco IOS Software Release 11.3(4)AA and 12.0(3)T are required for 144-port modem cards.

Product Numbers and Spares for Cisco AS5200, AS5300, and AS5800


Table 11: Cisco AS5x00 Portware/DSP Product Numbers
Portware Version Product Name Spare Product Name Image Name

2.7.2.01

DM-SW-2.7.2.0

DM-SW-2.7.2.0=

mica-modem-pw.2.7.2.0

2.7.1.0

DM-SW-2.7.1.0

DM-SW-2.7.1.0=

mica-modem-pw.2.7.1.0

2.6.1.0

DM-SW-2.6.1.0

DM-SW-2.6.1.0=

mica-modem-pw.2.6.1.0

2.6.2.0

DM-SW-2.6.2.0

DM-SW-2.6.2.0=

mica-modem-pw.2.6.2.0

2.5.1.0

DM-SW-2.5.1.0

DM-SW-2.5.1.0=

mica-modem-portware.2.5.1.0

2.3.1.0

DM-SW-2.3.1.0

DM-SW-2.3.1.0=

mica-modem-pw.2.3.1.0

2.2.3.0

DM-SW-2.2.3.0

DM-SW-2.2.3.0=

mica-modem-portware.2.2.3.0

2.0.1.7

DM-SW-2.0.1.7

DM-SW-2.0.1.7=

mica-modem-portware.2.0.1.7

1Cisco MICA Portware Version 2.7.2.0 is orderable with Cisco IOS Software Release 12.1(1)T only.

Related Links

For more portware/firmware information, see the following URLs:

  http://www.cisco.com/univercd/cc/td/doc/product/access/acs_serv/5300/mod_info/53fw_pw/53micaa/index.htm
  http://www.cisco.com/univercd/cc/td/doc/product/software/ios121/index.htm
Note   You must have an account on CCO to access this link.
  http://www.cisco.com/kobayashi/sw-center/access/dialout-matrix.shtml
  http://www.cisco.com/univercd/cc/td/doc/product/software/ios120/120newft/120limit/120xj/sf_fax/index.htm
  http://www.cisco.com/univercd/cc/td/doc/product/access/sc/r2/sc22mtrx.htm

Obtaining Documentation

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.

Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).

Obtaining Technical Assistance

Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco.

Cisco Connection Online

Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.

You can access CCO in the following ways:

You can e-mail questions about using CCO to cco-team@cisco.com.

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.

To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.

To contact by e-mail, use one of the following:

Language

E-mail Address

 English


 tac@cisco.com


 Hanzi (Chinese)


 chinese-tac@cisco.com


 Kanji (Japanese)


 japan-tac@cisco.com


 Hangul (Korean)


 korea-tac@cisco.com


 Spanish


 tac@cisco.com


 Thai


 thai-tac@cisco.com

In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:

Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate and value your comments.





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Posted: Mon Sep 18 15:39:31 PDT 2000
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