Table of Contents
Release Notes for the Cisco ONS 15304 Router for Cisco IOS Release HA4
February 24, 2000
These release notes for the Cisco Optical Networking System (ONS) 15304 router support Cisco IOS Release 11.3(4)HA4. These release notes are updated as needed to describe new features, memory requirements, hardware support, software platform deferrals, and changes to the microcode or modem code and related documents.
Use these release notes with the cross-platform Release Notes for Cisco IOS Release 11.3 located on Cisco Connection Online (CCO) and the Documentation CD-ROM.
For a list of software and hardware caveats that apply to Release 11.3(4)HA4, refer to the "Caveats" section.
The Cisco ONS 15304 is a high-density access platform with full SDH (synchronous digital hierarchy) interoperability that enables service providers to deliver a single integrated solution with both voice services based on time-division multiplexing (TDM) and IP services.
The Cisco ONS 15304 dramatically reduces cost of ownership by enabling service providers to deliver TDM and data services on a single platform over SDH optical fiber networks.
The Cisco ONS 15304 integrates SDH Add-Drop Multiplexor (ADM) capabilities and is a highly fault-tolerant service delivery platform connecting to SDH unidirectional path switched rings (UPSR) in local and metropolitan access networks. The Cisco ONS 15304 provides extensive facility and equipment protection for high network availability. From deployed services, the Cisco ONS 15304 provides eight clear-channel E1 TDM service delivery channels, and eight 10-Mbps IP service delivery channels using the Ethernet medium.
The Cisco ONS 15304 is designed to use static and policy routing for most of its applications. Release 11.3(4)HA4 makes Cisco IOS IP and bridging functionality available on the Cisco ONS 15304.
For the Cisco ONS 15304, Cisco also offers optional Cisco Transport Manager network management and customer service software solutions. For more information, see the "Related Documentation" section.
This section describes the system requirements for Release 11.3(4)HA4:
Cisco IOS Release 11.3(4)HA4 for the Cisco ONS 15304 has the following memory requirements:
- Feature set name: IP Subset with CLNS (Connectionless Network Service)
- Image name: c3303-i4-mz
- Required flash: 8 MB
- Required DRAM: 64 MB
- Runs from: RAM
Cisco IOS Release 11.3(4)HA4 supports the Cisco ONS 15304, which is available in two configurations:
- Cisco ONS 15304 System (part number ONS15304-R-FC) configured for or including the following components:
- SDH STM-1 interfaces
- System Redundancy---two STM-1 SDH access modules included
- Software Release 01.0.0
- -48V and FC connectors
- Cisco ONS 15304 System (part number ONS 15304-NR-FC) configured for or including the following components:
- SDH STM-1 interfaces
- Non-redundancy---one STM-1 SDH access module included
- -48V and FC connectors
For electromagnetic interference (EMI) regulatory compliance, you should use a blank SDH access module (SAM), part number ONS15304-BLANK, with the second, non-redundant configuration.
In addition, a SAM (also called an STM-1 intermediate reach optical spare module) with FC connectors is available (part number ONS15304-SAM-FC).
An Ethernet (10BaseT) LAN interface is supported on the Cisco ONS 15304.
The Cisco ONS 15304 supports the following WAN interfaces:
- Clear-channel E1
- Serial for E1 channels
- SDH UPSR and Automatic Protection Switching (APS) interfaces
To determine the version of Cisco IOS software currently running on your Cisco ONS 15304, log in to the Cisco ONS 15304 and enter the show version command.
router>show version
Cisco Internetwork Operating System Software
IOS (tm) Cisco ONS 15304 Software (c3303-i4-mz), Version 11.3(4)HA4, RELEASE SOFTWARE
The Cisco IOS software is packaged in feature sets consisting of software images---depending on the platform. Each feature set contains a specific set of Cisco IOS features. In Cisco IOS Release 11.3(4)HA4, there is only one image, c3303-i4-mz, and one feature set, IP Subset with Connectionless Network Service (CLNS). The image includes the features listed in the next section.
The following list includes the hardware and software features supported by Release 11.3(4)HA4 for the Cisco ONS 15304:
- IP Routing
- TCP selective acknowledgment
- TCP timestamp
- Management
- Cisco IOS internationalization
- SNMPv2C
- Security
- HTTP security
- Reflexive access lists
- Switching: Fast-Switched Policy Routing
- SDH Interface Support
- STM-1 interface support
- Section, line, and path, near-end, and far-end performance monitoring
- SDH UPSR support (revertive and non-revertive), virtual container (VC) level only
- SDH APS, revertive and non-revertive
- VC-4 level pass-through
- UPSR auto-provisioning
- VC performance monitoring on dropped circuits
- STM, VC-4, and VC-12 loopbacks
- Remote defect identification (RDI) support
- Redundant synchronization through optical interfaces
- Synchronous status messaging (receive and transmit)
- OSI Data Communications Channel (DCC), support through Transport Layer-1 tunneling, Connectionless Network Protocol (CLNP) tunneling, or TCP/IP on DCC
- Section Trace support
- E1 Features
- DSX-1 signal level with LBO
- Near-end and far-end performance monitoring
- Extended Superframe (ESF), Superframe (SF), and unframed framing options
- Alternate mark inversion (AMI) and B8ZS linecoding
- E1 equipment and facility loopbacks
- Integrated channel-service unit (CSU) functionality for serial E1 lines
- Integrated bit error rate (BER) testing and pattern generation
- E1 retiming for external E1 lines
- Single timing input through external E1
- System-Level Features
- Redundant system processing, database, and memory
- Redundant Ethernet 10Base-T interfaces
- Redundant E1 TDM interfaces
- Redundant Stratum 3 clock sources
- Remote software download support
- Remote configuration file backup and restore
- Command Prompt Confirmation (CPC)
- Auto-fallback on failed upgrade
- Automatic system alarming and performance management (ASAP)
- Support for standing conditions: not reported (NR), not alarmed (NA), minor (MN), major (MJ), critical (CR)
- Default and editable alarm profile tables
- Support for transient conditions (PM TCAs)
- Fixed (per Bellcore) performance monitoring grade-of-service
Because the Cisco ONS 15304 is intended to use static and policy routing for most of its applications, the following functions are not available in Cisco IOS Release 11.3(4)HA4:
- Enterprise routing
- Multi-protocol routing
- Dynamic routing protocols (for example, RIP, OSPF, EIGRP)
The following sections contain important notes about Cisco IOS Release 11.3(4)HA4 and the Cisco ONS 15304.
For Cisco IOS Release 11.3(4)HA4 only, the cnm max-msg-size command default value differs from the number specified in the Cisco Optical Networking System 15304 Command Reference Guide, 16384 bytes. For this release, the default value is 32768 bytes.
The Cisco Transport Manager/Customer Network Management (CNM) agent enforces a limit on the maximum message size that is accepted from Cisco Transport Manager/CNM clients and servers. A message exceeding this size is considered a protocol error and results in closure of the TCP connection. To change the maximum message size, use the cnm max-msg-size configuration command. The default value is 32768 bytes, with a minimum value of 2048 and a maximum value of 65536 bytes. This parameter should not be changed without similar corresponding changes to both the Cisco Transport Manager/CNM client and server.
Old Cisco Management Information Bases (MIBs) will be replaced in a future release. OLD-CISCO-* MIBS are currently being migrated into more scalable MIBs---without affecting existing Cisco IOS products or NMS applications. You can update from deprecated MIBs to the replacement MIBs as shown in the following table.
Table 1: Deprecated and Replacement MIBs
| Deprecated MIB
| Replacement
|
OLD-CISCO-APPLETALK-MIB
| RFC1243-MIB
|
OLD-CISCO-CHASSIS-MIB
| ENTITY-MIB
|
OLD-CISCO-CPUK-MIB
| In Development
|
OLD-CISCO-DECNET-MIB
|
|
OLD-CISCO-ENV-MIB
| CISCO-ENVMON-MIB
|
OLD-CISCO-FLASH-MIB
| CISCO-FLASH-MIB
|
OLD-CISCO-INTERFACES-MIB
| IF-MIB CISCO-QUEUE-MIB
|
OLD-CISCO-IP-MIB
|
|
OLD-CISCO-MEMORY-MIB
| CISCO-MEMORY-POOL-MIB
|
OLD-CISCO-NOVELL-MIB
| NOVELL-IPX-MIB
|
OLD-CISCO-SYS-MIB
| (Compilation of other OLD* MIBS)
|
OLD-CISCO-SYSTEM-MIB
| CISCO-CONFIG-COPY-MIB
|
OLD-CISCO-TCP-MIB
| CISCO-TCP-MIB
|
OLD-CISCO-TS-MIB
|
|
OLD-CISCO-VINES-MIB
| CISCO-VINES-MIB
|
OLD-CISCO-XNS-MIB
|
|
Caveats describe unexpected behavior or defects in Cisco IOS software releases. This section only contains open and resolved caveats for the current Cisco IOS maintenance release.
For information on caveats in Cisco IOS Release 11.3, refer to the "Important Notes and Caveats for Release 11.3" section in the cross-platform Release Notes for Cisco IOS Release 11.3 document which is located on CCO and the Documentation CD-ROM. These release notes describe caveats affecting all maintenance releases and list severity 1 and 2 caveats for Cisco IOS 11.3. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious.
Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. From CCO, log in and click on this path: Service & Support: Online Technical Support: Software Bug Toolkit. You can also find Bug Navigator II at http://www.cisco.com/support/bugtools.
- Symptom: It may take a long time for the secondary SAM-3 card to transition to the Standby state and serve as protection when the primary SAM-3 card is very busy servicing packet traffic. The SAM-3 is so busy servicing interrupts from the packet interfaces that normal-priority processes do not run long enough to successfully complete activities. Specifically, the CSM process in the Cisco ONS 15304 does not receive adequate processing time.
- Condition: This problem appears principally during heavy traffic loading conditions---when the total traffic load in the neighborhood of 100 kbps.
- Workaround: You can work around the problem by setting network I/O throttling with the command scheduler allocate 3000 10000 to give the process more time.
- Note that setting a larger process time value reduces packet forwarding performance. This is a trade-off to avoid the caveat. Under normal traffic conditions, the default setting for network I/O throttle is adequate.
- Optical Transceiver Transitory Failure
- Symptom: An unexpected LOS and/or LOF alarm is reported on one of the STM-1 interfaces. This causes a protection switch to the other interface.
- Condition: The optical transceivers, on very rare occasions, do not function correctly for a short period after power-up. The problem typically clears within five minutes.
- Workaround: There are no known workarounds for this problem. The system's protection switching mechanisms protects the user traffic, and the problem clears without user intervention. After the problem clears, the alarms will clear and the interface will once again be available to carry traffic.
- Symptom: A VC Signal Degrade, Signal Fail, or Path Signal Label Mismatch alarm is reported, resulting in a protection switch for that VC. The alarm will only affect one side (A or B) and will occur when there are no known problems in the network.
- Condition: This problem will only occur after reboot or changing a VC from pass-through to drop-terminated or vice-versa, and is very, very rare. The root cause is a bug in one of the devices on the SAM, the TUPP. The vendor has committed to fix the bug in a later release of the chip.
- Workaround: Remove and re-insert the affected SAM.
- Symptom: The system will reboot after printing a message similar to:
%SYS-1-MTNOTFENCED: Expired timer is not fenced, timer = 0, type 0
%Software-forced reload
- Condition: This has only been observed when repeated equipment protection switching has occurred due to operator input.
- Workaround: There are no known workarounds for this problem. The system will automatically switch to the standby SAM when the affected SAM reboots.
- Symptom: If a system administrator enters the username command without entering the password field, the databases on the two SAMS may go out of sync. Once the two SAMs are out of sync due to the username command, they will never sync up again by themselves. This problem arises if the user enters just username username or username username privilege privilege-level (1-4)
- Condition: The username command is available only to system administrators. This bug can only be encountered by system administrators.
- Workaround: First, the system administrator should ensure that the correct username command is used by entering:
- username username privilege privilege-level (1-4) password password
- If the proper username command is not used, to get them back in sync, enter:
- no username username
- Use the same username as the username that caused the original problem. This will result in the username being eliminated from the database on both SAMs and hence the two SAMs will be able to resynchronize their databases.
- Symptom: Signal Fail alarms are shown for PPP links when all other system indications are okay. An example of this follows:
ISR2#sh ine ala all
ENTITY NTFN ALARM SVC DATE TIME ID CODE TYPE LVL --------------------------------------------------------- PPP link 1 MJ PPP SIG FAIL SA 2/17/2000 17:41:25
- Condition: This has only been observed when repeated equipment protection has taken place.
- Workaround: There are no known workarounds for this problem.
- Symptom: In the absence of the multilink bundle interface configuration, individual member links are added to virtual-access bundles. This causes the multilink bundle interface to go up and down.
- Condition: This has been observed when the multilink bundle interface configuration is not present in the config-file. In addition, after entering the show Multilink PPP command, virtual-access interfaces and some of the links will be added as member links.
- Workaround: Clear the virtual access interfaces. Use the following clear interface command: clear interface virtual-access xx interface.
- Symptom: After entering the show running config command, the syntax swy client appears.
- Condition: Swy client was the old syntax that appeared when configuring a cnm client. Disregard swy client because cnm client is the current syntax
- Workaround: There is no workaround needed for this problem and it will be fixed during the next release.
The following sections describe the documentation available for the Cisco Cisco Optical Networking System (ONS) 15304. Typically, these documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, and other documents.
Documentation is available as printed manuals or electronic documents.
Use these release notes with the documents listed in the following sections:
The following documents are specific to Release 11. 3. They are located on CCO and the Documentation CD-ROM.
- To reach the cross-platform Release Notes for Cisco IOS Release 11.3 from CCO, click on this path:
- Service & Support: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.3: Release Notes for Cisco IOS Release 11.3
- To reach the cross-platform Release Notes for Cisco IOS Release 11.3 on the Documentation CD-ROM, click on this path:
- Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.3: Release Notes for Cisco IOS Release 11.3
- Product bulletins, field notices, and other release-specific documents
- To reach these documents from CCO, click on this path:
- Service & Support : Technical Documents
- As a supplement to the caveats listed in the "Caveats" section in these release notes, see the section of the cross-platform Release Notes for Cisco IOS Release 11.3, "Important Notes and Caveats for Cisco IOS Release 11.3," which contains caveats applicable to all platforms for all maintenance releases of Release 11.3.
- To reach the caveats section from CCO, click on this path:
- Service & Support: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.3: Release Notes for Cisco IOS Release 11.3: Important Notes and Caveats for Release 11.3
- To reach the caveats document on the Documentation CD-ROM, click on this path:
- Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.3: Release Notes for Cisco IOS Release 11.3: Important Notes and Caveats for Release 11.3
Note If you have an account with CCO, you can use Bug Navigator II to find caveats of any severity for any release. From CCO, log in and click on this path: Service & Support: Online Technical Support: Software Bug Toolkit. You can also find Bug Navigator II at http://www.cisco.com/support/bugtools.
These documents are available for the Cisco ONS 15304 on CCO and the Documentation CD-ROM.
- Cisco ONS 15304 documents:
- Cisco Optical Networking System 15304 Hardware Installation Guide
- Cisco Optical Networking System 15304 Software Configuration Guide
- Cisco Optical Networking System 15304 Command Reference Guide
- Cisco ONS 15304 notes:
- Regulatory Compliance and Safety Information for the Cisco Optical Networking System 15303 and the Cisco Optical Networking System 15304
- Replacing the Fuse in the Cisco Optical Networking System 15303 and the Cisco Optical Networking System 15304
- Replacing the Fan in the Cisco Optical Networking System 15303 and the Cisco Optical Networking System 15304
- Replacing the Fan Filter in the Cisco Optical Networking System 15303 and the Cisco Optical Networking System 15304
- Replacing the Chassis in the Cisco Optical Networking System 15303 and the Cisco Optical Networking System 15304
- Replacing the SDH/SONET Access Module in the Cisco Optical Networking System 15303 and the Cisco Optical Networking System 15304
- Replacing the Blank Panel in the Cisco Optical Networking System 15303 and the Cisco Optical Networking System 15304
- Cisco Transport Manager product documentation for the Cisco ONS 15304 router:
- Cisco Transport Manager Installation Guide
- Cisco Transport Manager Operations Guide
- Release Notes for Cisco Transport Manager Products Release 1.0
To reach Cisco Cisco Optical Networking System (ONS) 15304 documentation from CCO, click on this path:
Service & Support: Documentation Home Page: Access Servers and Access Routers: Modular Access Routers: Cisco Cisco ONS 15304 Router
To reach Cisco Cisco Optical Networking System (ONS) 15304 documentation on the Documentation CD-ROM, click on this path:
Cisco Product Documentation: Access Servers and Access Routers: Modular Access Routers: Cisco Cisco ONS 15304 Router
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents. These documents are shipped with your order in electronic form on the Documentation CD-ROM---unless you specifically ordered the printed versions.
Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
On CCO and the Documentation CD-ROM, two master hot-linked documents provide information for the Cisco IOS software documentation set: configuration guides and command references.
To reach these documents from CCO, click on this path:
Service & Support: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.3: Cisco IOS Release 11.3 Configuration Guides, Command References: Configuration Guide Master Index or Command Reference Master Index
To reach these documents on the Documentation CD-ROM, click on this path:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.3: Cisco IOS Release 11.3 Configuration Guides, Command References: Configuration Guide Master Index or Command Reference Master Index
Table 2 describes the contents of the Cisco IOS Release 11.3 software documentation set. The document set is available in electronic form, form and also in printed form upon request.
Note You can find the most current Cisco IOS documentation on CCO and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the paper documents were printed.
To reach the Cisco IOS documentation set from CCO, click on this path:
Service & Support: Documentation Home Page: Cisco IOS Software Configuration: Cisco IOS Release 11.3
To reach the Cisco IOS documentation set on the Documentation CD-ROM, click on this path:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 11.3
.
Table 2: Cisco IOS Software Release 11.3 Documentation Set
| Books
| Chapter Topics
|
- Configuration Fundamentals Configuration Guide
- Configuration Fundamentals Command Reference
| Configuration Fundamentals Overview Cisco IOS User Interfaces File Management System Management
|
- Network Protocols Configuration Guide, Part 1
- Network Protocols Command Reference, Part 1
| IP Addressing IP Services IP Routing Protocols
|
- Network Protocols Configuration Guide, Part 2
- Network Protocols Command Reference, Part 2
| AppleTalk Novell IPX
|
- Network Protocols Configuration Guide, Part 3
- Network Protocols Command Reference, Part 3
| Apollo Domain Banyan VINES DECnet ISO CLNS XNS
|
- Wide-Area Networking Configuration Guide
- Wide-Area Networking Command Reference
| ATM Frame Relay SMDS X.25 and LAPB
|
- Security Configuration Guide
- Security Command Reference
| AAA Security Services Security Server Protocols Traffic Filtering and Firewalls IP Security and Encryption Passwords and Privileges Neighbor Router Authentication IP Security Options
|
- Cisco IOS Interface Configuration Guide
- Cisco IOS Interface Configuration Guide
| Interface Configurations
|
- Dial Solutions Configuration Guide
- Dial Solutions Command Reference
| - Dial-In Port Setup
Dial-In Terminal Services Dial-on-Demand Routing (DDR) Dial Backup Dial-Out Modem Pooling Large-Scale Dial Solutions Cost-Control Solutions ISDN X.25 over ISDN VPDN Dial Business Solutions and Examples
|
- Cisco IOS Switching Services Configuration Guide
- Cisco IOS Switching Services Command Reference
| Switching Paths for IP Networks Virtual LAN (VLAN) Switching and Routing
|
- Bridging and IBM Networking Configuration Guide
- Bridging and IBM Networking Command Reference
| Transparent Bridging Source-Route Bridging Token Ring Inter-Switch Link Remote Source-Route Bridging DLSw+ STUN and BSTUN LLC2 and SDLC IBM Network Media Translation DSPU and SNA Service Point SNA Frame Relay Access Support APPN Cisco Database Connection NCIA Client/Server Topologies Cisco Mainframe Channel Connection Airline Product Set
|
- Voice, Video, and Home Applications Configuration Guide
- Voice, Video, and Home Applications Command Reference
| Voice over IP Voice over Frame Relay Voice over ATM Voice over HDLC Video Support Universal Broadband Features
|
- Quality of Service Solutions Configuration Guide
- Quality of Service Solutions Command Reference
| Classification Scheduling Packet Drop Traffic Shaping ATM QoS SNA QoS Line Protocols
|
- Configuration Guide Master Index
- Command Reference Master Index
|
|
- Cisco IOS Software Command Summary
- Cisco IOS System Error Messages
- Debug Command Reference
- Dial Solutions Quick Configuration Guide
|
|
Note The Cisco Management Information Base (MIB) User Quick Reference publication is no longer published. For the latest list of MIBs supported by Cisco, see Cisco Network Management Toolkit on Cisco Connection Online. From CCO, click on the following path: Service & Support: Software Center: Network Mgmt Products: Cisco Network Management Toolkit: Cisco MIB.
For service and support for a product purchased from a reseller, contact the reseller. Resellers offer a wide variety of Cisco service and support programs that are described in the "Service and Support" section of the information packet shipped with your product.
Note If you purchased your product from a reseller, you can access CCO as a guest. CCO is Cisco Systems' primary real-time support channel. Your reseller offers programs that include direct access to CCO services.
For service and support for a product purchased directly from Cisco, use CCO.
If you have a CCO login account, you can access the following URL, which contains links and helpful tips on configuring your Cisco products:
http://www.cisco.com/kobayashi/serv_tips.shtml
This URL is subject to change without notice. If it changes, point your Web browser to CCO and click on this path: Products & Technologies: Products: Technical Tips.
The following sections are provided from the Technical Tips page:
- Access Dial Cookbook---Contains common configurations or recipes for configuring various access routes and dial technologies.
- Field Notices---Designed to notify you of any critical issues regarding Cisco products. These notices include problem descriptions, safety or security issues, and hardware defects.
- Hardware---Technical Tips related to specific hardware platforms.
- Hot Tips---Popular tips and hints gathered from the Cisco Technical Assistance Center (TAC). Most of these documents are available from the TAC Fax-on-demand service. To reach Fax-on-demand and receive documents at your fax machine from the United States, call 888-50-CISCO (888-502-4726). From other areas, call 650-596-4408.
- Internetworking Features---Tips on using and deploying Cisco IOS software features and services.
- Sample Configurations---Actual configuration examples that are complete with topology and annotations.
- Software Products---MultiNet & Cisco Suite 100, Network Management, Cisco IOS Software Bulletins, and CiscoPro Configurations.
- Special Collections---Other Helpful Documents, including Case Studies, References & Request for Comments (RFCs), and Security Advisories.
Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.
Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.
CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.
You can reach CCO in the following ways:
For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.
Note If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact Cisco's Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387, 408 526-7208, or cs-rep@cisco.com.
Cisco documentation and additional literature are available in a CD-ROM package, which package that ships with your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated monthly. Therefore, it might be more current than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM package is available as a single package or as an annual subscription. You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.
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Posted: Fri Feb 11 14:15:47 PST 2000
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