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Network Utility is a packaging of equipment and life cycle services supported by a financial engineering model that enables customers to deploy networks with end-to-end Cisco solutions at a predictable cost. The rapid pace of changing network technologies, integration of legacy applications, and development of new emerging applications continuously challenges CIOs, and IS managers of Enterprise accounts. The Network Utility program is targeted to address the many needs identified by the enterprise in the internetworking marketplace.
Network Utility provides a turnkey solution to a customer that includes strategic financing (per port pricing) and a risk sharing arrangement with service level agreements (SLAs). The Network Utility program provides a partnership and risk sharing model that packages technology together with services in a manner that complements the goals and critical success factors facing many of today`s CIOs.
Typically Network Utility is for customers:
Focused on end-user applications and satisfaction
Anticipating fast network growth and rapid technology changes
Converting from a systems network architecture (SNA) environment to IP-based applications
Experiencing an internal internetworking expertise skills gap
Requiring high-availability and technology performance
Working to better manage and control IT capital budget and operating expense
Converting to Ethernet technology
Network Utility addresses these needs by providing:
Network design
Project management for the deployment phase
Service delivery management for the operational phase
Staging, site planning, implementation, moves, adds, and changes
Onsite engineering during pre-planning, implementation, and cutover phases
Ongoing engineering support for future network requirements
24 x 7 proactive network monitoring, including provisioning, deployment, port activation, software configuration, changes, billing information, statistical performance, and availability reporting
Trouble-ticking and problem management with other service providers or carriers
Operational/procedural documentation to support the network
Under Network Utility, all products and services are to be rolled into a 36-month contract that encompasses all capital, upfront deployment expenses, and ongoing maintenance and operating expenses into a monthly per-port fee.
These services include:
Design services
Project management
Product staging
Implementation
On-site engineering support
Moves, adds, and changes
Supply of Cisco technology
Technology refresh based SLAs
Hardware and software maintenance
Right to use and upgrade the Cisco IOS software
Service delivery management
Network Supported Accounts (NSA) program
Trouble-ticketing services
Enterprise-wide 24x7 network monitoring
Network performance and availability reporting
Application certification lab
Ongoing classroom training
Documentation and operations guides
Customized financial engineering
Knowledge transfer
To learn more about how your organization can benefit from Network Utility or any other Cisco solution, please contact your account team or Global Service Manager. Network Utility is available only in the United States.