Table of Contents

Product Overview
Key Features and Benefits

Voice Configuration Management
Monitoring and Diagnostics Utilities
Reporting
Security

Specifications
Ordering Information

Services and Support

Documentation

CiscoWorks2000 Voice Manager

Product Overview

CiscoWorks2000 Voice Manager 2.0 (CVM) is a Web-based voice management and reporting solution. The application provides enhanced capabilities to configure and provision voice ports, and create and modify dial plans on voice-enabled Cisco routers for VoIP, VoFR, and VoATM network deployments. Additionally, CVM has a powerful reporting tool that allows users to easily analyze voice traffic based on configurable time intervals. Optionally, customers can purchase an enhanced reporting package or additional data collectors.

CiscoWorks2000 Voice Manager empowers network administrators to install, control and lower the overall cost of owning corporate/enterprise voice networks built on voice-over-IP (VoIP) technology by enabling call quality management and call detail reporting.

Key Features and Benefits

• Voice Configuration Management

• Monitoring and Diagnostic Tools

• Reporting

• Security

CiscoWorks2000 Voice Manager automatically detects and establishes connections to VoIP capable devices and gateways via an IP network. CVM supports a growing number of platforms including: Cisco 1700, 2600, and 3600 series routers, Cisco MC3810 multiservice access concentrator, Cisco AS5300 series universal access server, and Cisco 7200 and 7500 series routers.

Voice Configuration Management

CiscoWorks2000 Voice Manager offers an easy-to-use real-time voice configuration tool that can automatically discover voice interfaces, query existing interface configurations, and modify Cisco voice supported devices over any IP network. CiscoWorks2000 Voice Manager configurator guides users through the tasks of configuring voice interfaces, parameters, and dial plan construction. CiscoWorks2000 Voice Manager also includes user-defined configuration templates and batch-mode configuration for repetitive operations.

CiscoWorks2000 Voice Manager tools for setting up voice interface cards on Cisco routers:

• Configure digital and analog interfaces in single or batch mode.

• Dial plan management that support s the creation and management of local and VoIP, VoFR, and VoATM network dial plans

• New tools for managing FXO, FXS, E&M, and ISDN configurations in single or batch mode

• Configure call-tracking option to enable trap and call history settings in the router.

Monitoring and Diagnostics Utilities

CiscoWorks2000 Voice Manager delivers real-time data and statistical information to help manage and troubleshoot voice-over-IP networks.

• ISDN channel monitor provides a real-time display of the channel usage.

• Quality of service tools for provisioning voice ports

• Test Dial Path utility allows the user to perform integrity checks on the configured dial plans. It also performs end-to-end reachability tests to the remote router and voice ports.

• SNMP Trap Monitor displays the SNMP traps received from each router including those that alert the user of key voice quality degradation in real time.

• DSP Information provides DSP status, alarms and statistical data for the selected router.

• Router Utilities allow the user to backup the configuration to a TFTP server, save device configuration to NVRAM, display device configuration, and Telnet to the device.

Reporting

CiscoWorks2000 Voice Manager provides the information required to manage voice networks. Reports include: who called, who was called, what was the duration of the call, was the call completed and if the call was not completed then why not? End-to-end call records time stamps and extensive call details such as source, destination, duration of call and other related parameters. Reports are displayed in tabular or graphical form, and can be easily exported.

• Call History contains detail call records for all end-to-end calls that occurred between the user-specified report period.

• Quality of Voice Exception identifies call records that show poor Quality of Voice.

• Active Calls report presents all the active calls that are in progress at the time.

• Call Volume report shows total call duration and the total number of successful, failed, rejected and abandoned calls.

• Optional add-on capabilities to provide reporting on other data sources such as PBXs and selected firewalls, or an expanded report package providing more than 200 additional reports and a custom report editor

Security

Security is a key requirement for a web-based management application. CiscoWorks2000 Voice Manager addresses the important issue of security by providing two levels of access and user permissions.

• Application based access specifies which clients are permitted to log on to the CiscoWorks2000 Voice Manager server.

• Device based access specifies which users have read only or read/write access to a device.

CiscoWorks2000 Voice Manager has two levels of user settings for voice security:

• Admin user defines the routers that will be managed and configures valid users, routers and user access levels to each router. Also configures system administration parameters.

• CiscoWorks2000 Voice Manager integrates with the CiscoWorks2000 family`s desktop`s application security system. This provides a common platform for running CVM alongside different applications that manage other router and switch functions

Specifications

Ordering Information

Services and Support

CiscoWorks2000 Voice Manager can be purchased with a SAS (Software Application Services) extended service contract that provides 24x7 access to Cisco`s Technical Assistance Center, full CCO privileges and software maintenance updates (within a single release).

Documentation

• CiscoWorks2000 Voice Manager Data Sheet

• CiscoWorks2000 Voice Manager Overview

• CiscoWorks2000 Voice Manager Installation Guide

Posted: Wed Sep 27 05:13:32 PDT 2000
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