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Cisco Interactive Mentor (CIM)

Cisco Interactive Mentor (CIM)

Cisco Interactive Mentor — Innovative Knowledge Transfer Solutions

Cisco Systems believes that knowledge is the most potent and renewable resource for gaining a competitive advantage. That`s why Cisco steps up to the "knowledge crisis" challenge by introducing Cisco Interactive Mentor (CIM) - a family of innovative knowledge transfer solutions that offers a broad-based, interactive learning approach. CIM offers a line of self-paced CD-ROM-based products that feature technology-specific tutorials, Cisco expert input, and simulated practice labs that are complemented by a Web site offering online content support and e-learning resources. Using this integrated self-paced and interactive approach, users can help build a solid technology knowledge base and keep networking expertise fresh.

CIM products enable Cisco customers to:

Each CIM product includes HTML-formatted information on a specific networking technology with examples of how Cisco products are used to deliver these technologies. These concepts are reinforced in network simulated configuration and troubleshooting labs allowing users to interact with the Cisco command-line interface (no hardware connection required). The user is given background information, reference links, and a series of configuration and troubleshooting tasks to perform — applying the same methodologies used by the Cisco Technical Assistance Center (TAC) engineers.

To enhance and extend the value of the CIM products, Cisco offers a complementary CIM Web site (www.cisco.com/go/cim). Users can directly participate in this web site to access e-learning resources, product news, and provide feedback and evaluations. CIM users are entitled to online content support and access to product feedback forms.

Key Features and Benefits

Cisco Interactive Mentor Provides a Solid Knowledge Foundation

Using the combined e-learning/product approach, CIM solutions provide a continuous stream of Cisco networking knowledge for people who plan, configure, deploy, and troubleshoot Cisco-based networks - IT managers, IT support engineers, network engineers, network technicians, sales engineers, and system engineers.

CIM products are invaluable for current managers and employees who need to update their knowledge or add new skills such as learning Cisco TAC troubleshooting techniques, preparing for Cisco product training classes and certification tests, or presenting information in seminars or other learning environments. New hires will find that CIM products provide a solid knowledge foundation for their organization`s Cisco technology investment. For organizations that are planning a technology migration, CIM offers a cost-effective vehicle for preparing staff ahead of time and smoothing the entire migration process.

For Cisco partners, CIM represents a cost-effective way to deliver high-quality Cisco knowledge to front-line engineers and support technicians who need to maximize time spent with customers. CIM represents both an opportunity to add value to existing service and support options and to generate incremental revenue through the reselling of CIM products.

Interactive, Comprehensive Content

Each CIM product is thoroughly researched using internal Cisco technology training materials, public domain, technology-standards publications, technical documentation and notes, and input from Cisco engineers. This material is cross-referenced with Cisco TAC methodologies, simulation labs, and other reference materials to maximize the user experience and knowledge gain.

Easy to Deploy and Use

Each CIM CD-ROM comes ready to use on a desktop or laptop computer with a CD-ROM player and standard Java-enabled Web browser. No special network hardware or connections are required for the hands-on labs. The CIM product will even scan the user`s computer to verify that the proper browser and audio player software is installed. And, because CIM leverages the Web browsing skills familiar to Internet users, no special instructions are required.

Enterprises can easily scale the use of CIM products as needed by purchasing additional copies or a volume purchase multi-user license that can be deployed across a corporate intranet for access by anyone who needs them at any time.

Expert Content Delivers Real-World Applicability

CIM configuration and troubleshooting labs allow users to practice the same techniques and methodologies used by Cisco TAC engineers to support Cisco customers. The scenarios in these labs are based on actual customer experiences encountered by Cisco TAC. And, if you have questions while using a CIM product, you can post them to the CIM Web site where a Cisco engineer will address them.

Reduce Education Costs While Improving Convenience

CIM provides cost-effective learning with the benefits of online access to Cisco engineers, expert forums, and community participation to extend the CIM products. The convenient CD-ROM or multi-user intranet deployment format is a great complement to other forms of learning serving as a refresh, reference, or prerequisite. CIM products also serve as a cost-effective learning option in cases where more expensive or logistically improbable options might be inappropriate.

CIM Web Site

The CIM Web site, part of the public area of CCO under Service and Support, is designed to serve as an interactive, participatory virtual community for CIM users and those considering using CIM solutions. This electronic community serves as a focal point for customers to extend the value of using their knowledge transfer experience by enabling them to obtain product information, get updated product news, share knowledge management and e-learning resources, and view online demos.

CIM Purchasing Options

For purchasing information, visit the CIM Web site at www.cisco.com/go/cim, then click on the CIM Purchasing button.

For more information about other CIM products, visit the CIM Web site at www.cisco.com/go/cim or contact your Cisco representative.

Cisco Interactive Mentor-LAN Switching

Cisco Interactive Mentor-LAN Switching (CIM-LAN Switching) offers an integrated technology learning approach. This consists of a self-paced CD-ROM featuring LAN Switching tutorials, Cisco expert input, and simulated practice labs complemented by a web site offering online content support and e-learning resources. Using this combined approach, users can help build a solid technology knowledge base and keep networking expertise fresh to maximize the performance and availability of their Cisco Catalyst LAN Switch products.

The CIM-LAN Switching product includes HTML-formatted information on technologies and methodologies used with Cisco Catalyst LAN switches. This includes LAN switching and Virtual LAN (VLAN) concepts and technologies (Ethernet, ATM, FDDI, and Token Ring) and how to configure, manage, and troubleshoot LAN switches, VLANs, trunk ports, and route switch modules. These technology concepts and methods are reinforced in network simulation configuration and troubleshooting labs allowing users to interact with the Cisco command-line interface (CLI) — no hardware connection required. The user is given background information, reference links, and a series of configuration and troubleshooting tasks to perform, applying the same methodologies used by Cisco Technical Assistance Center (TAC) engineers.

CIM-LAN Switching Modules

CIM-LAN Switching consists of 15 modules covering the following topics:

CIM-LAN Switching Prerequisites

It is recommended that users of CIM-LAN Switching possess basic networking skills plus knowledge of the following subjects:

A basic understanding of how to configure Cisco routers using the Cisco IOS Command-Line Interface (CLI) is also recommended.

Product Part Numbers and Availability

CIM-LAN Switching is available as a single copy, in multipacks (5-, 10-, and 20-unit packs). Browser and Real Player software is included with each product.

For part numbers, see Table 29-1: Part Numbers for Cisco Interactive Mentor

System Requirements

Support

All CIM products include a 90-day warranty from Cisco that covers defective media. To replace damaged or defective CDs, call the support phone number provided with the CIM product: 800 553-2447 or 408 526-7209. Content and bug reporting is available on the CIM Web site at www.cisco.com/go/cim.

Cisco Interactive Mentor — Access ISDN

Cisco Interactive Mentor — Access ISDN

Cisco Interactive Mentor-Access ISDN (CIM-Access ISDN) offers an integrated technology learning approach. This consists of a self-paced, CD-ROM featuring ISDN technology tutorials, Cisco expert input, and simulated practice labs complemented by a web site offering online content support and e-learning resources. Using this integrated self-paced and participation approach, users can help build a solid technology knowledge base and keep networking expertise fresh to maximize the performance and availability of their Cisco ISDN router products.

The CIM-Access ISDN product includes HTML-formatted information on technologies and methodologies used with Cisco ISDN routers. This includes ISDN technology, Point-to-Point Protocol (PPP) dialer; and virtual profiles, and network address translation, with examples of how Cisco ISDN products are used to deliver these technologies. These technology concepts and methods are reinforced in network simulation configuration and troubleshooting labs allowing users to interact with the Cisco command-line interface (no hardware connection required). The user is given background information, reference links, and a series of configuration and troubleshooting tasks to perform, applying the same methodologies used by the Cisco Technical Assistance Center (TAC) engineers.

CIM-Access ISDN Modules

CIM-Access ISDN consists of eight modules covering the following topics:

CIM-Access ISDN Prerequisites

The following prerequisites are recommended for users of CIM-Access ISDN:

Product Part Numbers and Availability

This product is available as a single copy, in multipacks (5-, 10-, and 20-unit packs). Browser and Real Player software is included with each product.

For part numbers, see Table 29-1: Part Numbers for Cisco Interactive Mentor

System Requirements

Support

All CIM products include a 90-day warranty from Cisco that covers defective media. To replace damaged or defective CDs, call the support phone number provided with the CIM product: 800 553-2447 or 408 526-7209. Content and bug reporting is available on the CIM Web site at www.cisco.com/go/cim.

Cisco Interactive Mentor Expert Labs — IP Routing

Cisco Interactive Mentor (CIM) Expert Labs — IP Routing, the first in a series, provides a simulated internetworking lab environment, where users can practice, master and assess advanced-level configurations internetworking skills based on the Cisco Certified Internetwork Expert (CCIE) Practice Lab. These enhanced capabilities can help users to maximize performance of their Cisco network, deploy Cisco products and software more effectively, and enable preparation for the CCIE Certification Lab Exam.

The Java-based simulated environment allows users to interact with the Cisco command-line interface (CLI) with no network hardware or connections required. Helpful directions, network diagrams, a list of router commands supported by the simulator, and selected excerpts from the Cisco Press book CCIE

Fundamentals: Network Design and Case Studies are provided to aid in the completion of the lab exercises. Since this product was created with the help of CCIEs, it can be used as a self-study component of a well-rounded preparation plan for candidates taking the CCIE Certification Lab Exam.

CIM Expert Labs — IP Routing Modules

CIM Expert Labs — IP Routing consists of simulation exercises organized in the following five lab modules:

CIM Expert Labs — IP Routing Prerequisites

To get the maximum benefit out of the CIM Expert Labs — IP Routing product, users should have intermediate to advanced internetworking skills. They should also have a strong understanding and working knowledge of the following:

The Open System Interconnection (OSI) model, and the functions and network devices associated with each OSI layer An advanced understanding of how to configure Cisco routers using the Cisco IOS (R) CLI is also recommended.

Product Part Numbers and Availability

This product is available as a single copy, in multipacks (5-, 10-, and 20-unit packs). Browser and Real Player software is included with each product.

For part numbers, see Table 29-1: Part Numbers for Cisco Interactive Mentor

System Requirements

Support

All CIM products include a 90-day warranty from Cisco that covers defective media. To replace damaged or defective CDs, call the support phone number provided with the CIM product: 800 553-2447 or 408 526-7209. Content and bug reporting is available on the CIM Web site at www.cisco.com/go/cim.

Cisco Interactive Mentor — Router Basics

Cisco Interactive Mentor — Router Basics (CIM — Router Basics) offers an integrated approach to learning technology. This consists of a self-paced CD-ROM featuring foundational technology tutorials, Cisco expert input, and simulated practice labs. All complemented by a CIM Web site offering online content support and e-learning resources. Using this combined approach, users can help build a solid technology knowledge foundation and support base to begin using Cisco internetworking products.

The CIM — Router Basics product includes HTML-formatted information technologies and methodologies used in Cisco internetworking equipment. This includes an overview of the Cisco Internetwork Operating System (Cisco IOS (R)) command line interface (CLI); routing principles; Routing Information Protocol (RIP); and Transmission Control Protocol/Internet Protocol (TCP/IP), a well-known and widely used set of protocols implemented today throughout the Internet and intranets. These technology concepts coupled with both textual and audio tutorials are reinforced in network simulation configuration labs allowing users to interact with the Cisco CLI-no hardware connection required. The user is given background information, reference links, and configuration and troubleshooting tasks to perform, applying the same methodologies used by Cisco Technical Assistance Center (TAC) engineers.

CIM — Router Basics Modules

CIM — Router Basics consists of an overall introduction and two modules covering the following topics:

CIM — Router Basics Prerequisites

To get the maximum benefit out of this product and master the required Cisco IOS skills, the only requirement is familiarity with opening Telnet sessions to servers and routers. CIM — Router Basics product is intended for people interested in acquiring the skills needed to work with Cisco routers.

Product Part Numbers and Availability

This product is available as a single copy, in multipacks (5-, 10-, and 20-unit packs). Browser and Real Player software is included with each product.

For part numbers, see Table 29-1: Part Numbers for Cisco Interactive Mentor

System Requirements

Support

All CIM products include a 90-day warranty from Cisco that covers defective media. To replace damaged or defective CDs, call the support phone number provided with the CIM product: 800 553-2447 or 408 526-7209. Content and bug reporting is available on the CIM Web site at www.cisco.com/go/cim.

Cisco Interactive Mentor (CIM) for Cisco AVVID — Learning Labs

Cisco Systems believes that knowledge is a potent and renewable resource for gaining a competitive advantage. With the introduction of Cisco AVVID (Architecture for Voice, Video and Integrated Data), New World data, voice, video solutions are available for enterprise customers and knowledge is the foundation for tomorrow`s converged enterprise communications networks. This architecture encompasses converged client devices, infrastructure hardware/software, directory services, call processing, telephony/data applications, management, service and support. Ultimately, this solution provides customers with the tools required to evolve their disparate data, voice, and video networks into a single converged infrastructure.

In order for customers to implement successful planning and deployment of networks, the understanding of early knowledge of leading-edge technologies and the client devices within the architecture such as Cisco AVVID is critical. In Learning Labs, customers quickly build on the foundational concepts of traditional and packet voice technology by using the Cisco AVVID hardware equipment. Users will reinforce their understanding of leading-edge technologies and the networking architecture within Cisco AVVID.

CIM for Cisco AVVID Modules

CIM for Cisco AVVID — Learning Labs consists of six modules covering the following topics:

CIM for Cisco AVVID — Learning Labs Prerequisites

To get the maximum benefit from the tutorials the only requirement is familiarity with foundational data communication protocols and methodologies

Product Part Numbers and Availability

CIM for Cisco AVVID — Learning Labs product is available as a single copy. Browser software is included with each product.

For part numbers, see Table 29-1: Part Numbers for Cisco Interactive Mentor

System Requirements

Single-User CD-ROM

Lab Requirements

Support

All CIM products include a 90-day warranty from Cisco that covers defective media. To replace damaged or defective CDs, call the support phone number provided with the CIM product: 800 553-2447 or 408 526-7209. Content and bug reporting is available on the CIM Web site at www.cisco.com/go/cim

Cisco Interactive Mentor IP Routing: Distance-Vector Protocols

Cisco Interactive Mentor (CIM) IP Routing: Distance-Vector Protocols product offers an integrated technology learning approach. This consists of a self-paced CD-ROM featuring IP routing technology tutorials, Cisco expert input, and simulated practice labs complemented by a CIM Web site offering online content support. This combined approach enables users to build a solid technology knowledge base and keep networking expertise fresh to maximize the performance and availability of their Cisco router products.

The CIM IP Routing: Distance-Vector Protocols product includes HTML-formatted information on technologies and methodologies used to route protocols through Cisco internetworking equipment. This product includes an overview of IP Routing, Cisco IOS (R) IP routing commands, and commonly used routing protocols such as, Routing Information Protocol (RIP), Interior Gateway Routing Protocol (IGRP), Enhanced Interior Gateway Routing Protocol (EIGRP), and IP access lists. These technology concepts, coupled with both textual and audio tutorials, are reinforced in a number of network simulation configuration and troubleshooting practice labs, enabling users to interact with the Cisco command-line interface (CLI) with no hardware connection. Users are given background information, reference links, configuration and troubleshooting tasks to perform, applying the same methodologies used by Cisco Technical Assistance Center (TAC) engineers.

CIM IP Routing: Distance-Vector Protocols Modules

CIM IP Routing: Distance-Vector Protocols consists of five modules covering the following topics:

CIM IP Routing: Distance-Vector Protocols Prerequisites

It is recommended that users of CIM IP Routing: Distance-Vector Protocols complete CIM Router Basics or possess a basic understanding of how to configure Cisco routers using the Cisco IOS CLI.

Product Part Numbers and Availability

CIM IP Routing: Distance-Vector Protocols is available as a single copy, in multipacks (five-, 10-, and 20-unit packs). Browser and RealPlayer software is included with each product.

For part numbers, see Table 29-1: Part Numbers for Cisco Interactive Mentor

System Requirements

Single-User CD

Support

All CIM products include a 90-day warranty that covers defective media. To replace damaged or defective CDs, call the support phone number provided with the CIM product: 800 553-2447 or 408 526-7209. Content support and bug reporting is available on the CIM Web site at www.cisco.com/go/cim

Cisco Interactive Mentor VoIP Basics

Information on the Cisco Interactive Mentor VoIP Basics will be available soon.

Ordering Information

Table 29-1: Part Numbers for Cisco Interactive Mentor

Description

Part Number

Access ISDN

Access ISDN Self-Paced Simulation Learning CD

CIM-ISDN=

Access ISDN Self-Paced Simulation Learning CD-5 Pack

CIM-ISDN-5=

Access ISDN Self-Paced Simulation Learning CD-10 Pack

CIM-ISDN-10=

Access ISDN Self-Paced Simulation Learning CD-20 Pack

CIM-ISDN-20=

LAN Switching

LAN Switching Self-Paced Simulation Learning CD

CIM-LST=

LAN Switching Self-Paced Simulation Learning CD-5 Pack

CIM-LST-5=

LAN Switching Self-Paced Simulation Learning CD-10 Pack

CIM-LST-10=

LAN Switching Self-Paced Simulation Learning CD-20 Pack

CIM-LST-20=

Expert Labs

IP Routing simulation practice lab CD

CIM-LAB-IP=

IP Routing simulation practice lab CD-5 pack

CIM-LAB-IP-5=

IP Routing simulation practice lab CD=10 pack

CIM-LAB-IP-10=

IP Routing simulation practice lab CD=20 pack

CIM-LAB-IP-20=

Router Basics

CIM-Router Basics Single User

CIM-RB1=

CIM-Router Basics 5 pack

CIM-RB1-5=

CIM-Router Basics 10 pack

CIM-RB1-10=

CIM-Router Basics 20 pack

CIM-RB1-20=

IP Routing Distance Vector

IP Routing Distance Vector Protocols self-paced CD

CIM-IPDV=

IP Routing Distance Vector Protocols self-paced CD (5 pack)

CIM-IPDV-5=

IP Routing Distance Vector Protocols self-paced CD(10 pack)

CIM-IPDV-10=

IP Routing Distance Vector Protocols self-paced CD(20 pack)

CIM-IPDV-20=

AVVID Stage 2

CIM - Cisco AVVID Stage II w/CallManager 2.4 labs

CIM-AV2=

Voice Internet Working: Basic Voice Over IP

Cisco Interactive Mentor VoIP Basics

CIM-VOIP=


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Posted: Wed Sep 27 05:16:08 PDT 2000
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