|
|
Cisco CallManager is the software-based call-processing component of the Cisco IP telephony solution, part of Cisco AVVID (Architecture for Voice, Video and Integrated Data). The software extends enterprise telephony features and functions to packet telephony network devices such as IP phones, media processing devices, voice-over-IP (VoIP) gateways, and multimedia applications. Additional data, voice, and video services such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems interact with the IP telephony solution through Cisco CallManager`s open telephony application programming interface (API). Cisco CallManager is installed on the Cisco Media Convergence Server (MCS). The Cisco CallManager software product includes a suite of integrated voice applications that perform voice conferencing functions. The salient benefit of all of these voice applications is that special-purpose voice processing hardware is not required. Supplementary and enhanced services such as hold, transfer, forward, conference, multiple line appearances, automatic route selection, speed dial, last-number redial, and other features are extended to IP phones and gateways. Because it is a software application, enhancing its capabilities in production environments is a matter of upgrading software on the server platform, thereby avoiding expensive hardware upgrade costs. Further, Cisco CallManager and all phones, gateways, and applications may be distributed across an IP network, providing a distributed, virtual telephony network. The benefit of this architecture is improved system availability and scalability. Call admission control ensures that voice quality of service (QoS) is maintained across constricted WAN links, and automatically diverts calls to alternate Public Switched Telephone Network (PSTN) routes when WAN bandwidth is not available. Cisco CallManager comes preinstalled on the Cisco high-availability server platform, the Media Convergence Server (MCS). A Web-browsable interface to the configuration database is available for remote device and system configuration. HTML-based online help is available for users and administrators. Cisco CallManager Version 3.0 significantly enhances the scalability, distributability, and availability of the enterprise IP telephony solution. Multiple Cisco CallManager servers are clustered and managed as a single entity. The capability of clustering multiple call-processing servers on an IP network is unique in the industry and highlights the industry-leading architecture of Cisco AVVID. Scalability for up to 10,000 users per cluster is provided. By interlinking multiple clusters, system capacity can be increased to up to tens of thousands of users per multisite system. Clustering aggregates the power of multiple, distributed Cisco CallManagers, enhancing the scalability and accessibility of the servers to phones, gateways, and applications. Triple server redundancy improves overall system availability. Further enhancements in Version 3.0 include toll restriction by user group, database configuration changes without system restart, and system serviceability enhancements. The administrative user interface has been substantially altered to reduce administrative burden when managing a large network of devices and users. Users benefit from the new call pickup-group feature as well as from the support of the first of a new generation of Cisco IP phones, the Cisco IP Phone model 7960. Finally, Cisco software-only voice and multimedia applications such as the Cisco Low-End Interactive Voice Response system, Cisco IP Contact Center, Cisco Automated Attendant, and Cisco SoftPhone are applications that interact with the Cisco CallManager through telephony APIs will be made available in subsequent releases. These applications extend its capability and expand the applications space within Cisco AVVID. The benefit to the customer is distributed, next generation applications which can interact with e-business applications. Cisco CallManager Version 3.0
Product Overview
Key Features and Benefits
|
Feature |
|
|---|---|
|
Alternate Automatic Routing |
|
|
Attenuation/gain adjustment per device (phone and gateway) |
|
|
Automated bandwidth selection per call |
|
|
Automatic Route Selection |
|
|
Call admission control |
|
|
Comfort Noise Generation (79XX phones, Catalyst 6XXX gateways, IOS gateways) |
|
|
Digit analysis and call treatment (digit string insertion, deletion, stripping, dial access codes) |
|
|
Distributed call processing |
Deployment of devices and applications across an IP network "Clusters" of Cisco CallManagers Max 2,500 devices per Cisco Call Manager server Max BHCC 50,000 per Cisco CallManager server Five Cisco CallManager servers per cluster Max BHCC 125,000 per Cisco CallManager cluster Max 10,000 devices per cluster Inter-cluster scalability to ten sites/clusters through H.323 gatekeeper Intra-cluster feature transparency Intra-cluster management transparency Inter-cluster scalability to ten sites/clusters through H.323 gatekeeper |
|
FAX over IP—G.711 pass-through |
|
|
H.323 interface to selected third party devices |
|
|
Hot line/PLAR |
|
|
Interface to H.323 gatekeeper for scalability and call admission control |
|
|
Multi-location—dial plan partition |
|
|
Multiple ISDN protocol support |
|
|
Multiple remote CallManager platform administration and debug utilities |
Operating system remote terminal viewer Telnet relay application Platform and database debugging tools—'show` command using command line interface Real-time and historical application performance monitoring through OS tools and through SNMP Real-time event monitoring and presentation to common syslog Call trace utility |
|
Multi-site (cross-WAN) capability with call admission control |
|
|
Multi-tenant—dial plan partition |
|
|
Off-premise station (OPX) |
|
|
Outbound call blocking—system |
|
|
Out-of-band DTMF signaling over IP |
|
|
PSTN failover |
|
|
Redundancy |
Triple Cisco CallManager redundancy per device (phones, gateway) with automated failover and recovery Trunk groups |
|
Third-party applications support |
Broadcast paging—through FXS SMDI for message waiting indication Hook-flash support on FXS gateways TAPI 2.1 service provider (TSP) interface (3.0(2)) JTAPI 1.3 service provider interface (3.0(2)) Billing and call statistics |
|
Shared resource/application management and configuration |
Transcoder resource Conference bridge resource |
|
Silence suppression, voice activity detection |
|
|
Simplified Non-NANP numbering plan support |
|
|
Simplified North American Numbering Plan (NANP) support |
|
|
SMDI interface for message waiting indication |
|
|
Toll restriction—dial plan partition |
|
|
Unified device and system configuration |
|
|
Unified dial plan |
|
Feature |
|---|
|
Answer/answer release |
|
Auto-answer |
|
Call Connection |
|
Call Forward-All (off-net/on-net) |
|
Call Forward-Busy |
|
Call Forward-No Answer |
|
Call hold/retrieve |
|
Call park/pickup |
|
Call pickup group-directed |
|
Call pickup group-universal |
|
Call status per line (state, duration, number) |
|
Call waiting/retrieve |
|
Calling Line Identification—CLID |
|
Calling Party Name Identification—CNID |
|
Click to dial from web browser |
|
Direct Inward Dial—DID |
|
Direct Outward Dial—DOD |
|
Directory dial from phone (3.0(2)) |
|
Distinctive ring (internal vs. external) |
|
Distinctive ring per phone |
|
Hands-free, full duplex speakerphone |
|
html help access from phone |
|
Last Number Redial—(off-net/on-net) |
|
Message Waiting Indication |
|
Multi-party conference—Ad-hoc with add-on, Meet-me |
|
Multiple line appearances per phone |
|
Mute—speakerphone and handset |
|
Off-hook dialing |
|
Operator attendant—Web-browser interface, Loop key notification, Log-on/log-off, Busy/Available, Left/right hand access, Headphone access, Busy Lamp Field, Direct Station Select, Drag and drop transfer, Call status (state, duration, number) (first CallManager 3.0 fetaure release) |
|
Privacy |
|
QoS statistics at phone |
|
Single button data collaboration on SoftPhone—chat, whiteboard, app sharing |
|
Single directory number, multiple phones—bridged line appearances |
|
Speed dial—multiple speed dials per phone |
|
Station volume controls (audio, ringer) |
|
Transfer—with consultation hold |
|
User configured speed dial, call forward-all through web-access |
|
Web services access from phone |
|
Feature |
|---|
|
Application discovery and registration to SNMP manager |
|
Call Detail Records |
|
Centralized, replicated configuration database, distributed web-based management consoles |
|
Configurable and default ringer WAV files per phone |
|
Database automated change notification |
|
Date/time display format configurable per phone |
|
Debug information to common syslog file |
|
Device addition through wizards |
|
Device downloadable feature upgrades—Phones, hardware transcoder resource, hardware conference bridge resource, VoIP gateway resource |
|
Device groups and pools for large system management |
|
Device mapping tool—IP address to MAC address |
|
DHCP block IP assignment—phones and gateways |
|
Dialed number translation table (inbound/outbound translation) |
|
DNIS—Dialed Number Identification Service |
|
Emergency 911 service |
|
H.323 compliant interface to H.323 clients, gateways, and gatekeepers |
|
JTAPI 1.3 computer telephony interface (first Cisco CallManager 3.0 feature release) |
|
LDAP v3 directory interface (first Cisco CallManager 3.0 feature release) |
|
MGCP support to Cisco VG200 and AS2600 VoIP gateways |
|
Native supplementary services support to Cisco H.323 gateways |
|
Paperless phone—display driven button labels on phones |
|
Performance monitoring—SNMP statistics from applications to SNMP manager or to operating system Performance Monitor |
|
QoS statistics deliver per call, per device |
|
RDNIS—Redirected DNIS, outbound |
|
Select specified line appearance to ring |
|
Select specified phone to ring |
|
Single CDR per cluster |
|
Single point system/device configuration |
|
Sortable component list by device and directory |
|
System event reporting—to common syslog or operating system event viewer |
|
TAPI 2.1 computer telephony interface(first Cisco CallManager 3.0 feature release) |
|
Time zone configurable per phone |
|
Y2K compliance |
|
Zero cost automated phone moves |
|
Zero cost phone adds |
|
Cisco Media Convergence Server, MCS-7830 |
Highly available server, suitable for platform mounting in 19-inch racks |
|
Cisco CallManager Version 3.0 |
Call processing and call-control application |
|
Cisco CallManager Version 3.0 configuration database |
Contains system and device configuration information, including dial plan |
|
Cisco CallManager administration software |
Web-browsable application provides the graphical user interface to the Cisco CallManager database |
|
Cisco ConferenceBridge |
Voice conferencing application |
|
Cisco Web Attendant Console |
Software-only, Web-browsable manual attendant console (first Cisco CallManager 3.0 feature release) |
| Part Description | Part Number |
|---|---|
| Cisco CallManager & uOne Hardware/Software Platforms | |
| Cisco Media Convergence Server 7820 | MCS-7820 |
| Cisco Media Convergence Server (MCS) | MCS-7830 |
| Cisco Media Convergence Server 7835 | MCS-7835 |
| MCS-7835 Server (with Tape Drive) | MCS-7835-TD |
| MCS-7835 Server (without Tape Drive) | MCS-7835-NTD |
| Cisco CallManager 3.0(1) Software | SW-CCM-3.0.1 |
| Cisco uOne 4.1E Corporate Edition Software | SW-UONE-4.1E-CORP |
| Cisco CallManager 3.0 Upgrade CD (to upgrade from CM 2.4) | SW-MCSUPG-2.X-3.0= |
| Cisco CallManager 1 Station License Pkg. | SW-CCM-1USER= |
| Cisco CallManager & uOne Hardware/Software Platforms SPARES | |
| 9.1 GB SCSI Drive Spare for the Media Convergence Server | MCS-SPARE-9GB= |
| 18.2 GB SCSI Drive Spare for the Media Convergence Server | MCS-SPARE-18GB= |
| DL380 CPU Fan Spare for the Media Convergence Server | MCS-SPARE-CPUFAN= |
| 12/24 DAT Tape Drive Spare for the Media Convergence Server | MCS-SPARE-DAT= |
| 1600 I/O Fan with Bracket for the Media Convergence Server | MCS-SPARE-IOFAN= |
| RIB Card Spare for the Media Convergence Server | MCS-SPARE-RIB= |
| Redundant Power Supply Spare for the MCS | MCS-SPARE-RPS= |
| Smart Array Controller 221 Spare for the MCS | MCS-SPARE-SAC-221= |
| 1600 SPS- 130CFM Fan for the Media Convergence Server | MCS-SPARE-SPSFAN= |
| 256MB SDRAM (100MHz) for MCS-7820/7822 | MEM-782X-256-100= |
| 128MB SDRAM (100MHz) For MCS-7820/7822 | MEM-782X-128-100= |
| 64 MB SDRAM (100MHz) For MCS-7820/7822 | MEM-782X-64-100= |
| 128MB SDRAM (133MHz) For MCS-7835 | MEM-7835-128-133= |
| 256MB SDRAM (133MHz) For MCS-7835 | MEM-7835-256-133= |
| 512MB SDRAM (133MHz) For MCS-7835 | MEM-7835-512-133= |
| 128MB SDRAM (100MHz) For MCS-7830 | MEM-7830-128-100= |
| 256MB SDRAM (100MHz) For MCS-7830 | MEM-7830-256-100= |
| Cisco uOne Software Upgrades | |
| Cisco CallManager 2.4 & uOne Software Upgrade CD | SW-CCM-2.4UONEUPG= |
| Cisco CallManager 3.0 Upgrade CD (to upgrade from CM 2.4) | SW-MCSUPG-2.X-3.0= |
| Cisco uOne 4.1E 4-Port Upgrade CD | SW-UONE-4PORT-UPG= |
| Cisco uOne 4.1E Corporate Edition Software | SW-UONE-4.1E-CORP |
| Cisco uOne Corporate Edition - 10 User License Pack | SW-UONE-CE-10USER |