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Advance Replacement offers customers the flexibility to cover their equipment with an advance replacement service only. Cisco Advance Replacement comes with a full year of advance replacement coverage, guest access to the public portion of Cisco Connection Online (CCO), and a single technical support incident. This service is intended to be used by customers who need to supplement service offered by their reseller with a replacement option from Cisco.
A cost-effective replacement option for any of their Cisco equipment for one year
Advance hardware replacement
Guest access to CCO for one year
One telephone-based technical support incident from the Cisco Technical Assistance Center (TAC)
If an advance replacement unit is required, Cisco will ship it on the same day of the request (or the next business day if the call is received after 3:00 p.m. local or as specified in your contract). Replacement units are shipped to arrive the next business day. (Excluding Cisco and locally observed holidays. International locations may require additional shipping time.)
Each Cisco product must be registered under a Cisco Advance Replacement support agreement to qualify for this service. Defective parts must be returned to Cisco within 10 days according to the Cisco Return Material Authorization (RMA) procedure or you will be invoiced for the replacement part.
Cisco Advance Replacement is available in the following countries:
Americas (United States, Canada, Mexico, Brazil)
Asia/Pacific (Australia, China, New Zealand)
Europe (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom)
All Cisco products have been assigned to one of 18 service categories. When ordering your Advance Replacement product your reseller will determine which service category you require for coverage. For information regarding the service category your Cisco equipment falls in, check the Cisco home page at http://www.cisco.com.